WaterGroup 54540 NRV Filter Non Regenerating Valve Whole House Filter Owner’s Manual

WaterGrou 54540 NRV Filter Non Regenerating Valve Whole House Filter

Product Information

Specifications

• Model: NRV Filter
• Certifications: IAPMO R&T Certified, NSF/ANSI 42, 372, and CSA B483.1

Product Usage Instructions

Safety
Throughout the manual, certain hazard symbols are used to indicate potential risks. Please pay strict attention to these symbols to ensure your safety.

Hazard Signals

• DANGER: Indicates a hazardous situation that, if not avoided, may result in death or serious injury, and/or property loss or damage.
• WARNING: Indicates a hazardous situation that, if not avoided, may result in death or serious injury, and/or property loss or damage.
• CAUTION: Indicates a hazardous situation that, if not avoided, could result in a minor or moderate injury, and/or property loss or damage.
• NOTICE: Indicates important information that, if not followed, may result in damage to equipment or property loss.

Find and Record Serial Numbers
Before starting the installation, locate and record the serial numbers of your product. This information will be useful for future reference and warranty claims.

Records & Contacts
Keep a record of your product’s serial number and the following contact information:

• Canature WaterGroup Canada Inc.
• Address: 855 Park St., Unit 1 Regina, SK, S4N 6M1
• Toll-Free: 877-288-9888
• Canature WaterGroup U.S.A. Inc.
• Address: 6353 Commerce Drive, Suite 300 Whitestown, IN, 46075
• Toll-Free : 877-288-9888

Know This Before Starting Your Installation
Before proceeding with the installation, it is important to be aware of the following:

• This product should be installed by a competent installer or plumbing professional to ensure compliance with local plumbing codes.
• Read the entire manual and carefully follow all instructions before operating the product.
• Apply NSF certified lubricant to all seals during installation to avoid pinched O-rings.
• This system is not suitable for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.
• Discard any small parts remaining after installation.
• Improper installation may void the warranty.
• Handle all components of the system with care, avoiding dropping, dragging, or turning them upside down.
• Save these instructions and keep track of your product’s serial number.

How Your Water Filter Works
The water filter operates in an upflow configuration, ensuring that water flows through the filter correctly. The inlet and outlet should be as illustrated in the manual.

Flow Rate Information
The flow rate of your water filter is dependent on various factors such as water pressure and feed water parameters. Refer to the following section for more information on feed water parameters.

Feed Water Parameters
Before installing the water filter, consider the following feed water parameters:

• [Insert feed water parameters here]

Unpacking/Inspection
Upon receiving the product, carefully inspect it for any signs of damage. If any damage is found, contact the manufacturer or supplier immediately for assistance.

Before Installation
Prior to installation, ensure that you have all the necessary parts and tools. Familiarize yourself with the installation steps provided in the manual.

Planning Your Installation
Plan the installation of your water filter, taking into account local plumbing codes and the recommended location for optimal performance.

Installation Steps
Follow the installation steps provided in the manual to correctly install your water filter. The manual should include a detailed breakdown of the parts and their assembly.

Servicing Your Filter
Regular servicing of your water filter is essential to maintain its performance. Refer to the manual for instructions on how to service and maintain your specific model.

Troubleshooting Guide
If you encounter any issues with your water filter, consult the troubleshooting guide in the manual for potential solutions.

Warranty
The manual contains information regarding the warranty provided with the product. It is important to read and understand the warranty terms to ensure compliance and avoid voiding the warranty.

FAQ (Frequently Asked Questions)

• Can I install the product myself?
  It is recommended to have a competent installer or plumbing professional handle the installation to ensure compliance with local plumbing codes.

• Can the water filter treat microbiologically unsafe water?
  No, the system is not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.

• What should I do if I find damage to the product upon delivery?
  If any damage is found during inspection, contact the manufacturer or supplier immediately for assistance.

• How often should I service my water filter?
  Regular servicing is recommended to maintain optimal performance. Refer to the manual for specific instructions on servicing intervals and procedures.

• What should I do if I encounter issues with my water filter?
  Consult the troubleshooting guide in the manual for potential solutions to common issues. If the problem persists, contact the manufacturer or supplier for further assistance.

• What happens if I don’t follow the installation instructions?
  Failure to install the system correctly may void the warranty. It is important to carefully follow all instructions provided in the manual during installation.

NOTE: The Inlet and Outlet should be as per below illustration. This will ensure that water will flow through the filter in an upflow configuration.

ABOUT THIS MANUAL

1. This manual contains important safety and operating instructions. Read all instructions and follow them when using this product. Failure to consider this information and follow these instructions, including those concerning maintenance, may result in property damage, injury and or death.
2. We recommend installation only be completed by a competent installer or plumbing professional to insure this product is installed in accordance with local plumbing codes.
3. Read this manual in full and follow all instructions carefully before operation.
4. Avoid pinched O-rings during installation by applying NSF certified lubricant to all seals (provided with install kit).
5. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.
6. Discard small parts remaining after the installation.
7. Failure to install the system correctly voids the warranty.
8. Handle all components of the system with care. Do not drop, drag or turn components upside down.
9. Save these instructions and keep track of your product’s serial number.
   NOTICE: THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY, AND OR DEATH.

SAFETY

Throughout this manual, certain conventions are used, including;

• HAZARD SYMBOLS
  For your own safety, please pay strict attention! Examples include: temperature, electrical, and water pressure, etc.

• HAZARD SIGNALS

  • DANGER Indicates a hazardous situation that, if not avoided will result in death or serious injury, and/or property loss or damage.
  • WARNING Indicates a hazardous situation that, if not avoided may result in death or serious injury, and/or property loss or damage.
  • CAUTION Indicates a hazardous situation that, if not avoided, could result in a minor or moderate injury, and/or property loss or damage
  • NOTICE Indicates important information, that if not followed may result in damage to equipment, or property loss.

• WARRANTY EXCLUSIONS
  Identify specific instructions that, if not followed, will void the warranty. The warranty provided gives you specific legal rights and otherwise limits your legal rights to the extent permitted by law. By installing and/or using this product, you are accepting these limits on your legal rights.

• NOTES
  Help you take full advantage of the system and are used to emphasize installation, operation, or maintenance information that is important but does not present a hazard.

• MANDATORY SIGNS
  Used to depict a specific behavior that MUST be followed to avoid the present hazard (problem).

FIND AND RECORD VALVE TYPE & SERIAL NUMBERS

Find and record your product model number and serial number in the Records & Contacts section as they will be important if you need to troubleshoot.

NOTE
Do NOT remove or destroy the serial number. It MUST be referenced on request for warranty repair or replacement.

RECORDS & CONTACTS

Please have the information below filled out and available when calling in for parts or warranty:

KNOW THIS BEFORE STARTING YOUR INSTALLATION

• Read this manual thoroughly to become familiar with the filter and its capabilities before installing or operating.
  Failure to follow instructions could result in personal injury, property damage or death.
  This manual will assist you in getting the most out of your new filter.

• The installation of this filter MUST be in accordance with all electrical and plumbing authorities, as well as all applicable local codes and ordinances.
  Check with your local public works department for plumbing and sanitation codes.
  In the event that the codes conflict with any content in this manual – the local codes should be followed. Installation by a licensed plumber or certified water treatment professional is recommended.

• This filter is designed to operate on pressures of 30 -125 psi.
  If the water pressure is higher than 125 psi, use a pressure reducing valve ahead of this filter.  Additional pretreatment may be required

• It is not uncommon for sediment, precipitated iron, or hardness to be present in water supplies. Additional pretreatment may be required

• Do NOT use water that is microbiologically unsafe without adequate disinfection before or after this system.

• This filter is capable of operating at temperatures between 4 °C – 43 °C or (40 °F -110 °F).
  Do NOT expose filter to freezing temperatures or vacuum.

• Do NOT expose filter to direct sunlight.

• Do not use this filter on hot water supply lines.

• Avoid pinched O-rings during installation by applying the silicone-based lubricant supplied. Part #92360.

• It is recommended to inspect the control on an annual basis.
  Your installer can provide a maintenance kit for this purpose.

• Rural applications should have a water analysis annually prior to system checkup or repair.

• Chlorine bleach and common iron control chemicals may generate toxic fumes when mixed.

• Always wear appropriate safety gear, such as safety glasses.
  NOTICE
  The warranty provided gives you specific legal rights and otherwise limits your legal rights to the extent permitted by law. By installing and/or using this product, you are accepting these limits on your legal rights. Canature is NOT responsible for losses, injury, or death resulting from a failure to observe these safety precautions, or misuse or abuse of the equipment.
  NOTE
  Check with your local public works department for applicable local plumbing and sanitation codes. Follow local codes if they differ from the standards used in this manual. Otherwise, carefully follow the instructions in this manual. Canature is not liable for any non-compliance with local requirements

HOW YOUR WATER FILTER WORKS

Your NRV (non-regenerating valve) provides an economical whole-house carbon filtration solution for reducing chloramines, chlorine and other bad tastes and odors. The NRV TOCK and TOK models also reduce hydrogen sulfide (H2S) caused by sulphate reducing bacteria common in warmer climates These systems are complete, self-contained, loaded with media and ready to use. A simple inlet and outlet connecion is all that is required for installation. Please review operating pressures, temperatures and water chemistry limitations to ensure compatibility.
NOTICE
The life expectancy of the carbon media bed in these units will be reduced as compared to a back washing style carbon filter. The actual media bed life will vary depending on water consumption, chlorine/chloramines concentration and flow rate. Exceeding the peak flow rate will drastically reduce the life expectancy of the carbon media.

UNPACKING / INSPECTION

• Be sure to check the entire unit for any shipping damage or parts loss. Also note damage to the shipping cartons. Contact the transportation company for all damage and loss claims. The manufacturer is not responsible for damages in transit.
• Small parts, needed to install the filter, are in a parts box. To avoid loss of the small parts, keep them in the parts bag until you are ready to use them.

What is included in the box?

1. Distribution Head
2. Tank
3. Parts Box
4. Owners Manual

Parts Box

• NOTE
  Due to transportation and climatic conditions, all connections, including the valve to the tank, need to be checked at time of installation and hand tightened, where necessary.

• NOTE
  Canature is NOT responsible for damages in transit.

• WARNING
  RISK OF CHOKING
  Discard all leftover parts and packaging materials after installation. Small parts could be a choking hazard.

BEFORE INSTALLATION

• Make sure you have a copy of your most recent water test results. If your water has not been tested previously, your professional installer can obtain a water sample bottle to be sent to one of our facilities for a free analysis. It is important that this product not be installed until you have this information.
• In all cases where metal pipe was originally used and is later interrupted by poly pipe, or the Noryl bypass valve, an approved ground clamp with physical separation and no less than #6 copper conductor must be used for continuity, to maintain proper metallic pipe bonding.
  WARNING
  If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the bypass valve and/or poly pipe, an approved grounding strap must be used between the two lines that have been cut in order to maintain continuity. The length of the grounding strap will depend upon the number of units being installed and/or the amount of copper pipe being replaced with plastic pipe.
  See Figure 1.

MECHANICAL

• Do NOT use petroleum-based lubricants such as petroleum jelly, oils or hydrocarbon based lubricants. Use only 100% silicone lubricants (packet #92360 provided in parts kit). All plastic connections should be hand tightened only. Thread tape may be used on connections that do not use an O-ring seal.
• Do NOT use pliers or pipe wrenches except when indicated by nut shape, e.g., pipe adapters. All plumbing must be completed according to local codes. Soldering connections should be done before connecting any plastic pieces to the pipe as excessive heat can damage them.
• Filter resins will degrade in the presence of chlorine or chloramines above one (1) ppm. If you have anything in excess of this amount, you will experience reduced life of the resin. Pre-carbon filtration may be required ahead of the water filter to reduce chlorine/chloramine levels

TOOLS REQUIRED FOR INSTALLATION

• Two adjustable wrenches.
• Additional tools may be required if modification to home plumbing is required.
• Plastic inlet and outlet fittings are included with the filter. To maintain full valve flow, use of ¾” or 1” [1.9 cm or 2.54 cm] pipes to and from the filter. You should maintain the same or larger pipe size as the water supply pipe to the filter inlet and outlet.
• Use copper, brass, or PEX pipes and fittings.
• Some codes may also allow PVC plastic pipe.
• 5/8” [15.8 mm] Outside Diameter drain line is needed for the valve drain.
• Drain line tubing may be needed for the optional brine tank overflow fitting.
  NOTE
  Use of a competent installer or plumbing professional to ensure this product is installed in accordance with local plumbing codes is recommended. Canature is not liable for any non-compliance with local requirements.

PLANNING YOUR INSTALLATION

WATER FILTER INSTALLATION LAYOUT
Select the location for your filter tank with care. Various conditions that contribute to proper location include:

1. All installation procedures must conform to local or regional plumbing codes. Canature is not liable for any non-compliance with local requirements
2. Outside taps used to water lawns and gardens should be isolated from the water line required to supply untreated water to the inlet of the water filter – a separate (new) line may be needed.
3. Where required by local plumbing codes, a check valve may need to be installed. Canature is not liable for any non-compliance with local requirements
4. Locate filter as close as possible to the water supply source.
5. Filters should be located before the water heater on the supply line. If closer than three (3) metres [10 feet], install a check valve in accordance with local plumbing codes.
6. Do NOT install a filter in a location where freezing temperatures occur. Freezing may cause permanent damage to this type of equipment and will void the factory warranty. Freezing could also result in flooding and / or property loss and damage.
7. Allow sufficient space around the unit for easy servicing.
8. Keep the filter out of direct sunlight.

INSTALLATION STEPS

TO BEGIN YOUR INSTALLATION:

1. Apply the supplied lubricant (#92360) to the O-rings of the bypass and plumbing fittings.

2. Using the bypass clips and screws provided in the small parts box, securely attach the bypass to the distribution head.

3. Apply thread tape to threaded connections on the elbow plumbing adaptors

4. Connect the supplied elbow plumbing adaptors to the bypass with red clips.

5. Connect the inlet and outlet of the water filter to the plumbing of the house.

   • NOTICE

   • Any solder joints near the distribution head must be done before connecting any piping to the distribution head. Failure to do this could cause damage to the distribution head.

   • Failure to leave enough distance could cause damage to the distribution head. Always leave at least 6” [152 mm] between the valve and joints when soldering pipes that are connected to the distribution head.

   • NOTICE
     Do NOT use pipe thread compound as it may attack the material in the distribution head.

   • NOTE
     Check local plumbing codes requirements for use of check valve(s), back-flow prevention, or vacuum breakers. Canature is not liable for any non-compliance with local requirements.

6. If your hot water tank is electric, turn off the power to it to avoid damage to the element in the tank.
7. If you have a private well, turn the power off to the pump and then shut off the main water shut off valve. If you have municipal water, simply shut off the main valve. Go to the faucet, (preferably on the lowest floor of the house) turn on the cold water until all pressure is relieved and the flow of water stops.
8. The Inlet and Outlet should be as per below illustration, this will ensure that water will flow through the filter under upflow configuration. Any solder joints near the valve must be done before connecting any piping to the valve. Always leave at least 6” (152 mm) between the valve and joints when soldering pipes that are connected to the valve. Failure to do this could cause damage to the valve.
   NOTICE
   The Inlet and Outlet should be as per above illustration. This will ensure that water will flow through the filter in an upflow configuration.

9. Using the Allen Key (included), place the unit in the bypass position. Slowly turn on the main water supply. At the nearest cold treated water tap nearby remove the faucet screen, open the faucet and let water run a few minutes or until the system is free of any air or foreign material resulting from the plumbing work.
10. Make sure there are no leaks in the plumbing system before proceeding. Close the water tap when water runs clean.
11. Turn the bypass valve to the closed position and allow the carbon media bed to soak for 15 to 20 minutes. After soaking, run the water again at the nearest faucet (ensure the aerator screen is removed) until all of the black carbon fines have been rinsed to the drain and the water runs clear.

MANUAL WATER BYPASS

• In case of an emergency, or to perform maintenance, you can isolate water filter from the water supply using the bypass valve located at the back of the control.
• In normal operation the bypass is OPEN with the ON/OFF knobs in line with the INLET and OUTLET pipes, i.e., the black marks in the vertical position. See SERVICE above
• To isolate the filter, simply rotate the knobs as indicated to the CLOSE position until they lock. You can continue to use your water related fixtures as the water supply is bypassing the softener. However, the water you use will be untreated.
• To resume treated service, OPEN the bypass valve by rotating the knobs back to the SERVICE position.

PARTS BREAKDOWN

Bypass Parts List

SERVICING YOUR FILTER

MEDIA INSTALLATION BED REPLACEMENT

1. Temporarily plug the open end at the top of the riser (distribution) tube with tape.

2. Ensure the bottom of the riser tube remains seated in the depression at the bottom of the tank. Fill tank one-quarter full with water to protect the distribution tube during gravel installation.

3. Fill the gravel support bed first. A large funnel makes filling the tank much easier. Order part #99003 separately for your own funnel. Slowly add the gravel. Depending on the type of system, add the resin, or media next.

NOTE
If severe loss in water pressure is observed when the filter unit is initially placed in service, the filter tank may have been laid on its side during transit. If this occurs, backwash the filter to ‘reclassify’ the media.

TROUBLESHOOTING GUIDE

NOTE
Before attempting any troubleshooting, be sure to test the water. The tests should include;

1. Raw water
2. Hot treated water
3. Cold treated water.

PROBLEM

• DELIVERS UNTREATED WATER

  • The bypass is closed, sending raw water past the unit.
    Return the bypass valve to the open position to service the home. See Manual Bypass.

  • Bypass loop in the home’s plumbing.
    Close outlet valve only on filter bypass, open nearest softened water line. If no water flows, then there is not a bypass in the plumbing. If there is water flow, then there is a hidden bypass in the plumbing and you need to call the installer.

• DISCOLORED WATER
  Check with your local water authority to see if there if there has seen water main activity in your area.
  If there has been, manually regenerate the unit a couple of times in a row to clear the color. If there hasn’t been and main activity, contact your authorized installer.

• EXCESSIVE PRESSURE LOSS
  Peak or continuous service flow rate may be exceeding capacity causing the unit to be restrictive due to size.

1. Check unit specifications to ensure proper sizing for the application.
2. Degradation of carbon due to chlorine or chloramine.  

Replace the carbon bed.

WARRANTY

NOTICE: THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND/OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY AND/OR DEATH.

• Products manufactured and assembled by Canature WaterGroup™ are warranted to do the work for which they are intended where properly installed, operated and maintained. Canature WaterGroup™ warrants each new residential water filter to be free from defects in materials and workmanship subject to the qualifica-tions or exclusions below.
• Residential Systems are defined by pressure tank size and / or the amount of resin or filter media contained in the tank. Residential systems use up to 13” [76mm] diameter tanks and can contain up to 3.0 cubic feet [28.3 L] of resin or filter media.

Warranty on Control Valve and Parts:
Canature WaterGroup™ will replace or repair any part (except for media) which fails within five (5) years from date of manufacture, as indicated by the serial number, provided the failure is due to a defect in material or workmanship. The only exception from the date of manufacture shall be proof of purchase or installation is provided and then the warranty period shall be from the date thereof.

Warranty on Mineral Tanks:
Canature WaterGroup™ will provide a replacement mineral tank to any original equipment purchaser in possession of a tank that fails within ten (10) years from the date of manufacture, as indicated by the serial number, provided the failure is due to a defect in material or workmanship and lifetime of the original owner, provided the failure is due to a defect in material or workmanship and that the water filter or filter is at all times operated in accordance with specifications provided in the Owner’s Manual and not subject to freezing or vacuum.

Exclusions:

• Damage to any part of this water filter or filter as a result of misuse, misapplication, neglect, alteration, accident, installation or operation contrary to our printed instructions, or damage caused by any force of nature is not covered in this warranty. At our sole discretion, we will repair or replace defective parts if our warranty department determines it to be defective under the terms of this warranty. Canature WaterGroup™ assumes no responsibility for consequential damage, labor or expense incurred as a result of a defect or failure. Media and Resin coverage is limited to the warranty provided by the original manufacturer.
• As a manufacturer, we do not know the characteristics of your water supply. The quality of water supplies may vary seasonably or over a period of time. Your water usage may vary as well. Water characteristics can also change if the appliance is moved to a new location. For these reasons, we assume no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligation for us. Further, we assume no liability and extend no warranties, express or implied, for the use of this product with a non-potable water source or a water source which does not meet the conditions for use as described in the Owners Guide.
• CANATURE WATERGROUP’S™ OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO THE REPAIR OR REPLACEMENT OF THE FAILED PARTS OF THE WATER FILTERING SYSTEM AND WE ASSUME NO LIABILITY WHATSOEVER FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL OR OTHER DAMAGES.

Return of Goods:

• An authorization number must be obtained before returning any merchandise. NOTE: All material returned to Canature Watergroup must be returned freight prepaid. Upon inspection, if our warranty department determines the goods to be defective under the terms of this warranty, the warranty shall be limited to the defective parts to be repaired, replaced, or credited at Canature WaterGroup’s discretion. You pay only freight to return defective parts to our factory and local dealer charges, including but not limited to labor charges, travel and transportation expenses, and handling fees.
• Some State & Provincial jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Similarly, some State & Provincial jurisdictions do not allow exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. Consult your authorized Dealer for warranty and service information.

AFTER SALES SERVICES

• Toll Free: 1-877-288-9888
• www.canaturewg.com
• Canature WaterGroup Canada Inc.
  • 855 Park St., Unit 1
  • Regina, SK, S4N 6M1
  • Toll Free: 877-288-9888
• Canature WaterGroup U.S.A. Inc.
  • 6353 Commerce Drive, Suite 300
  • Whitestown, IN, 46075
  • Toll Free: 877-288-9888

References

• Canature WaterGroup

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