NEXIGO N940P 2K QHD Zoomable Webcam User Manual

2K QHD Webcam
N940P
User Manual

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WELCOME TO THE MEXICO FAMILY!

Thank you for choosing the NexiGo N940P QHD Webcam! You are now part of an exclusive club: the Mexico family! It’s our job to make sure you enjoy your membership.
If you have any problems please contact us at cs@nexigo.com anytime for further assistance. Make sure to register your purchase at nexigo.com/warranty within 14 days of the delivery date to extend your warranty coverage to TWO Years! From all of us here in Mexico, we want to thank you for your trust in us. We look forward to serving you again
in the near future. Yours Sincerely, The Mexico Team

NEXIGO WEBCAM SETTINGS SOFTWARE

Mexico is proud to introduce the new NexiGo Webcam Settings software! Free of charge to all our loyal NexiGo customers, use it to enhance your experience with your webcam. Just head on over to nexigo.com/software to download it. The Mexico Webcam Settings software allows you to change almost every setting for your webcam. From brightness to focus, from saturation to hue, find the look that highlights the best you!

Download the Mexico Webcam Setting Software nexigo.com/software

PRODUCT OVERVIEW

1. QHD Lens

2. Noise Reduction Microphones

3. Power Indicator
   

4. Flexible Clip/Base

5. 1/4″ Tripod Screw Hole

PACKAGE INCLUDES

1 x QHD Webcam
1 x User Manual
1 x Privacy Cover
1 x USB C to USB Adapter
1 x RF Remote (Requires 2 AAA batteries, not included)

SPECIFICATION

Streaming software: Open Broadcaster Software and Xsplit
Photo or video: Using the system Camera
App (Camera for Windows, Photo Booth for macOS)
System requirements|  Windows 7/8/10/11 or above
• macOS 10.6 or above
• Chrome OS V29.01547 or above

REMOTE INSTRUCTIONS

Power Button: Press to turn on/off the camera. The indicator light turns off when powering off.
Mute Button: Press to mute/unmute the camera’s microphone. The indicator light will flash blue when muted.
Stop Video Button: Press to stop/start the video. Essentially this is a mute function for the video.
Home Button: Press to reset your view to its default state.
Preset: Press to enter preset settings mode. Press and hold for 2 seconds to enter cancel preset settings mode. (See details on page 17)
1/2 Buttons: Press to switch to the preset position 1/2.
Brightness +: Increase the brightness of the video capture.
Brightness -: Decrease the brightness of the video capture.
Zoom +: Press to zoom in on the video. Hold to adjust faster.
Zoom -: Press to zoom out the video. Hold to adjust faster.
Note: The resolution must be set to 1920 x 1080 before using the zoom function
Vertical Flip: Press to flip the video vertically when you mount the camera upside down, press again to restore normal.
Arrow Buttons: Press the arrow buttons to pan/tilt the camera’s view when it is zoomed in. Hold to increase the speed of the pan/tilt.
Backlight Compensation (BLC) Button: Press to add BL. Press again to restore default settings.
Frequency Button: Press to switch the power line frequency between 50Hz and 60Hz based on your needs. (The default frequency is 60Hz.)

SETTING UP YOUR WEBCAM

1. PLACE/POSITION YOUR WEBCAM
   

2. CONNECT THE WEBCAM TO YOUR COMPUTER USING THE USB CABLE
   Notes:
   1. Make sure you are connected to your network before starting the setup.
   2. If you cannot use the camera within other apps, you will need to enable access.

• In Windows: Select Settings>Privacy>Camera, turn on and allow apps to access your camera.
• On Mac: Select Apple menu>System Preferences> Security & Privacy>Privacy>Camera, and select which apps you want to use the camera. If you still have trouble connecting to the Webcam, please refer to the FAQ sections starting from Page 10.

3 A. VIEW YOUR CAMERA: Windows
Windows users can use the Camera app, which is pre-installed with Windows. To find the Camera app type “camera” (without the quotation marks) in the search bar at the bottom of the screen and press enter. Alternatively, go to the Start menu at the bottom right corner of the screen and left-click. Scroll through the list of programs there until you get to the “C” section, the Camera application will be listed there. To view your webcam video you may need to select “the NexiGo camera” from the list of other devices. At the top right or left of your screen click the cycle camera icon (the arrow chasing itself, not the gear), and keep switching until you get to the Mexico webcam.

3 B. VIEW YOUR CAMERA: Mac
Mac users can use the Photo Booth app, which is pre-installed with the OS. This will allow you to preview the camera images, capture still frames, and record video clips. To begin, select the Finder button, click Applications, and select Photo Booth.

Alternately, click the Search button in your menu bar, type “photo booth” (without the quotation marks), and press return. To see an image from your camera in Photo Booth, you may need to select the camera from the list of attached devices in the app. At the top of your screen, click Camera in the app menu, and select the NexiGo Webcam from the list of options.

4. VIDEO CALLING REQUIREMENTS

1. A computer with speakers (or a headset), your NexiGo webcam, and a microphone;
2. Install a video-calling application such as Skype, FaceTime, Zoom, or Hangouts. (Both parties need a webcam and the same video application.)

FCC REQUIREMENT

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.

FAQ

Q1: How do I know if my camera is being recognized by the system?

A: Connect the camera to any USB 2.0 or USB 3.0 port.
It will take a few seconds for the camera to be recognized after it is connected to the system. To ensure the camera has been installed correctly on a Windows computer; check under Control Panel> System and Security>Device Manager.

To verify the webcam is connected on a Mac computer, click the Apple Menu (in the top left corner of your screen) and then click About this Mac. Click on System Report from the pop-up window that appears. The System Information window for your Mac will appear. Navigate to the USB section and check if the webcam is listed as a connected device (like the photo below):

Q2: What is the video recording frame rate?
A : The NexiGo webcam captures clear images and can record video at 1440p/30fps or 1080p/60fps in a well-lit environment. The quality of the signal can be affected
by low bandwidth availability or insufficient lighting. This can cause the frame rate to drop to 1440p/20fps or 1080p/50fps, or possibly even lower.
Note: This webcam can only record at 60fps when at 1080p resolution.

Q3 : What can I do if the images or video are an abnormal color? How to adjust image parameters such as brightness or contrast?
A: Please ensure that the light in your environment is free of unique tones or intense light sources. Things such as walls/floors/other large-area non-standard light sources, including areas with colored or intense light. In such environments photographed pictures are subjected to color cast due to the lighting impact of these light sources.

For Windows & Mac:
Using the NexiGo Webcam Setting Software, you can adjust the image parameter you want according to your needs.
Note: Download the NexiGo Webcam Setting Software from nexigo.com/software.

Q4: Why is my video not in 1440p in my video calling application?
A: Check the video output settings in your video capture software, these may be set to a lower capture format. There are various constraints on the system that could impede the ability to attain a 1440p video calling session. They center around processing power (i.e. CPU speed) and available network bandwidth. In all cases, review the requirements from the video calling application. They will guide as to the system performance required as well as the necessary bandwidth.
Q5: How to use the webcam privacy shutter?
A: Step 1. Remove 3M tape backing on the back of the privacy cover.
Step 2. Attach the cover to the webcam lens and press firmly.
Step 3. Open/close the cover as needed.
Q6: Why does my screen go blank or black while trying to preview images?
A: There are several reasons this could happen:

1. There is something wrong with the USB port.
   Please use a different USB port or another PC and test the camera again.

2. The PC does not recognize the camera device.

3. The operating system and computer configuration do not satisfy the requirements of the camera. Please check your system specifications.

4. The video preview feature of the application is not turned on, or the application has a privacy feature that prohibits access to the camera. Please try with a different application.

Q7: Why does my resolution drop to 1080p when running at 60fps, or while using the zoom function on the webcam?
A: This webcam is not able to maintain any combination of 2K resolution, 60fps, and/or the built-in zoom function. For 2K resolution the frame rate will be set at 30fps and no built-in zoom functions will be able to be used. 60fps is only possible with 1080p resolution and no built-in zoom. The built- in zoom is only usable at 1080p resolution and 30fps. Alternatively, you can use a program like OBS to create a virtual camera running at 60fps or at 2K resolution and use the ability to manipulate the image in their program to zoom the image in. For assistance with OBS, please contact the software manufacturer.

Q8: How do I use the preset function?
A: Preset Settings:
Step 1. Adjust the camera view to fit your needs. You can zoom in/out using the zoom buttons or pan and tilt the camera using the arrow buttons.
Step 2. Press the Preset button. This will cause the camera to enter Preset Setting Mode, and the camera video playback will darken/become more opaque.
Step 3. Press either the 1 or 2 buttons to save your preset. It will be saved to this slot and will override any previously saved preset. This will restore the camera’s video playback to its original look.
Remove Preset Settings:

Step 1. Press and hold the Preset button for 2 seconds. This will cause the camera to enter Remove Preset Setting Mode, and the camera video playback will darken/become more opaque.
Step 2. Press either the 1 or 2 buttons to clear the settings saved in the corresponding button.
Q9: Why is there flickering or banding on the video feed when I use the webcam?
A: This might be due to lighting inconsistencies in your room. To resolve this, download the NexiGo Webcam Setting Software from nexigo.com/software. In the software, select your NexiGo webcam in the device selection bar, then change the powerline frequency to either 50Hz or 60Hz depending on your needs. For example, if your screen flicks at 50Hz, you can switch to 60Hz to solve it.
Note: The camera defaults to indoor mode. Please do not aim the camera directly at the light source.

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References

• NexiGo Warranty Registration | NexiGo
• NexiGo | Home Theater Projectors & Video Collaborations
• NexiGo Warranty Registration | NexiGo

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