AEG IBB64200CB 60 cm Induction Hob User Manual

: October 30, 2023
: AEG

AEG IBB64200CB 60 cm Induction Hob

Product Information

The IBB64200CB is a built-in induction hob by AEG. The hob has a cooking surface layout of 1 induction cooking zone of 145mm, 1 induction cooking zone of 180mm, and 1 induction cooking zone of 210mm. The control panel layout consists of 5 sensor fields that can be used to operate the appliance. The hob requires a qualified person to install it and the electrical connection should be made as per the connection diagram mentioned in the user manual. The appliance has safety instructions and guidelines that must be followed to avoid any accidents.

Product Usage Instructions

Before using the IBB64200CB induction hob, it is important to read the user manual carefully and follow the safety instructions provided to avoid any accidents or injuries. Here are some steps to use the hob:

Ensure that the hob is installed correctly by a qualified person and connected as per the connection diagram provided in the user manual.
Before using the hob, make sure to write down the serial number from the rating plate which can be found on the bottom of the hob.
To activate or deactivate the hob, use the On/Off sensor field on the control panel.
The control panel can be locked or unlocked using the Lock/Child Safety Device sensor field.
Use the sensor fields on the control panel to operate the hob and the displays, indicators, and sounds will indicate which functions are operating.
After using the hob, let it cool down and then clean it using appropriate cleaning materials and methods as mentioned in the user manual.

By following these instructions, users can safely and effectively use the IBB64200CB induction hob by AEG.

FOR PERFECT RESULTS
Thank you for choosing this AEG product. We have created it to give you impeccable performance for many years, with innovative technologies that help make life simpler – features you might not find on ordinary appliances. Please spend a few minutes reading to get the very best from it.

Visit our website to
Get usage advice, brochures, trouble shooter, service, and repair information: www.aeg.com/support
Register your product for better service: www.registeraeg.com
Buy Accessories, Consumables, and Original spare parts for your appliance: www.aeg.com/shop

CUSTOMER CARE AND SERVICE
Always use original spare parts. When contacting our Authorised Service Centre, ensure that you have the following data available: Model, PNC, and Serial Number. The information can be found on the rating plate.

Warning / Caution-Safety information
General information and tips
Environmental information
Subject to change without notice.

SAFETY INFORMATION

Before the installation and use of the appliance, carefully read the supplied instructions. The manufacturer is not responsible for any injuries or damage that are the result of incorrect installation or usage. Always keep the instructions in a safe and accessible location for future reference.

Children and vulnerable people’s safety
This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children of less than 8 years of age and persons with very extensive and complex disabilities shall be kept away from the appliance unless continuously supervised.

Children should be supervised to ensure that they do not play with the appliance.
Keep all packaging away from children and dispose of it appropriately.
WARNING: The appliance and its accessible parts become hot during use. Keep children and pets away from the appliance when in use and when cooling down.
If the appliance has a child safety device, it should be activated.
Children shall not carry out cleaning and user maintenance of the appliance without supervision.

General Safety

This appliance is for cooking purposes only.
This appliance is designed for single-household domestic use in an indoor environment.
This appliance may be used in, offices, hotel guest rooms, bed & breakfast guest rooms, farm guest houses, and other similar accommodations where such use does not exceed (average) domestic usage levels.
WARNING : The appliance and its accessible parts become hot during use. Care should be taken to avoid touching heating elements.
WARNING: Unattended cooking on a hob with fat or oil can be dangerous and may result in fire. Never use water to extinguish the cooking fire. Switch off the appliance and cover flames with e.g. a fire
blanket or lid.
WARNING: The appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by a utility.
CAUTION: The cooking process has to be supervised. A short-term cooking process has to be supervised continuously.
WARNING : Danger of fire: Do not store items on the cooking surfaces.
Metallic objects such as knives, forks, spoons, and lids should not be placed on the hob surface since they can get hot.
Do not use the appliance before installing it in the built-in structure.
Do not use a steam cleaner to clean the appliance.
After use, switch off the hob element by its control and do not rely on the pan detector.
If the glass ceramic surface/glass surface is cracked, switch off the appliance and unplug it from the mains. In case the appliance is connected to the mains directly using the junction box, remove the fuse to disconnect the appliance from the power supply. In either case, contact the Authorised Service Centr
If the supply cord is damaged, it must be replaced by the manufacturer, an authorized Service or similarly qualified persons in order to avoid a hazard.
WARNING: Use only hob guards designed by the manufacturer of the cooking appliance or indicated by the manufacturer of the appliance in the instructions for use as suitable or hob guards incorporated in the appliance. The use of inappropriate guards can cause accidents.

SAFETY INSTRUCTIONS

Installation

WARNING!
Only a qualified person must install this appliance.

WARNING!

Risk of injury or damage to the appliance.
Remove all the packaging.
Do not install or use a damaged appliance.
Follow the installation instructions supplied with the appliance.
Keep the minimum distance from other appliances and units.
Always take care when moving the appliance as it is heavy. Always use safety gloves and enclosed footwear.
Seal the cut surfaces with a sealant to prevent moisture from causing swelling.
Protect the bottom of the appliance from steam and moisture.
Do not install the appliance next to a door or under a window. This prevents hot cookware from falling from the appliance when the door or window is opened.
Each appliance has cooling fans on the bottom.
If the appliance is installed above a drawer Do not store any small pieces or sheets of paper that could be pulled in, as they can damage the cooling fans or impair the cooling system.
Keep a distance of a minimum of 2 cm between the bottom of the appliance and the parts stored in the drawer.
Remove any separator panels installed in the cabinet below the appliance.

Electrical Connection

WARNING!
Risk of fire and electric shock.

All electrical connections should be made by a qualified electrician.
The appliance must be earthed if the symbol ( ) is not printed on the rating plate.
Before carrying out any operation make sure that the appliance is disconnected from the power supply.
Make sure that the parameters on the rating plate are compatible with the electrical ratings of the main power supply.
Make sure the appliance is installed correctly. Loose and incorrect electricity mains cable or plug (if applicable) can make the terminal become too hot.
Use the correct electricity mains cable.
Do not let the electricity mains cable tangle.
Make sure that shock protection is installed.
Use the strain relief clamp on the cable.
Make sure the mains cable or plug (if applicable) does not touch the hot appliance or hot cookware when you connect the appliance to a socket.
Do not use multi-plug adapters and extension cables.
Make sure not to cause damage to the mains plug (if applicable) or to the mains cable.
Contact our Authorised Service Centre or an electrician to change a damaged mains cable.
The shock protection of live and insulated parts must be fastened in such a way that it cannot be removed without tools.
Connect the mains plug to the mains socket only at the end of the installation. Make sure that there is access to the mains plug after the installation.
If the mains socket is loose, do not connect the mains plug.
Do not pull the mains cable to disconnect the appliance. Always pull the mains plug.
Use only correct isolation devices: line-protecting cut-outs, fuses (screw-type fuses removed from the holder), earth leakage trips, and contractors.
The electrical installation must have an isolation device that lets you disconnect the appliance from the mains at all poles. The isolation device must have a contact opening width of a minimum of 3 mm.

Use

WARNING!
Risk of injury, burns, and electric shock.

Do not change the specification of this appliance.
Remove all the packaging, labeling, and protective film (if applicable) before first use.
Make sure that the ventilation openings are not blocked.
Do not let the appliance stay unattended during operation.
Set the cooking zone to “off” after each use.
Do not put cutlery or saucepan lids on the cooking zones. They can become hot.
Do not operate the appliance with wet hands or when it has contact with water.
Do not use the appliance as a work surface or as a storage surface.
If the surface of the appliance is cracked, disconnect immediately the appliance from the power supply. This is to prevent an electrical shock.
Users with a pacemaker must keep a distance of a minimum of 30 cm from the induction cooking zones when the appliance is in operation.
When you place food into hot oil, it may splash.
WARNING!
Risk of fire and explosion Fats and oil, when heated, can release flammable vapors. Keep flames or heated objects away from fats and oils when you cook with them.
The vapors that very hot oil releases can cause spontaneous combustion.
Used oil, that can contain food remnants can cause fire at a lower temperature than oil used for the first time.
Do not put flammable products or items that are wet with flammable products in, near, or on the appliance.
WARNING!
Risk of damage to the appliance.
Do not keep hot cookware on the control panel.
Do not put a hot pan cover on the glass surface of the hob.
Do not let cookware boil dry.
Be careful not to let objects or cookware fall on the appliance. The surface can be damaged.
Do not activate the cooking zones with empty cookware or without cookware.
Do not put aluminum foil on the appliance.
Cookware made of cast iron or with a damaged bottom can cause scratches on the glass/glass ceramic.
Always lift these objects up when you have to move them onto the cooking surface.

Care and cleaning

Clean the appliance regularly to prevent the deterioration of the surface material.
Switch off the appliance and let it cool down before cleaning.
Do not use water spray and steam to clean the appliance.
Clean the appliance with a moist soft cloth. Use only neutral detergents. Do not use abrasive products, abrasive cleaning pads, solvents, or metal objects.

Service

To repair the appliance contact the Authorized Service Centre. Use original spare parts only. Concerning the lamp(s) inside this product and spare part lamps sold separately: These lamps are intended to withstand extreme physical conditions in household appliances, such as temperature, vibration, and humidity, or are intended to signal information about the operational status of the appliance. They are not intended to be used in other applications and are not suitable for
household room illumination.

Disposal

WARNING!
Risk of injury or suffocation

INSTALLATION
WARNING!
Refer to the Safety chapters.

Before the installation
Before you install the hob, write down the information below from the rating plate. The rating plate is at the bottom of the hob.

Built-in hobs
Only use the built-in hobs after you assemble the hob into the correct built- in units and work surfaces that align to the standards Connection cable

The hob is supplied with a connection cable. The connection cable may only be installed by a qualified electrician.
To replace the damaged mains cable, use the cable type: H05V2V2-F or equivalent, which withstands a temperature of 90 °C or higher.
Contact an Authorised Service Centre. The connection cable may only be replaced by a qualified electrician.
The appliance works either at 50 Hz or 60 Hz and does not require any additional action from a qualified electrician in order to switch between frequencies.

Connection diagram

AEG-IBB64200CB-60cm-Induction-Hob-FIG-3

Assembly

If you install the hob under a hood, please see the installation instructions of the hood for the minimum distance between the appliances. If the appliance is installed above a drawer, the hob ventilation can warm up the items stored in the drawer during the cooking process. Find the video tutorial “How to install your AEG Induction Hob – Worktop installation” by typing out the full name indicated in the graphic below. Find the video tutorial “How to install your AEG Induction Hob – Worktop installation” by typing out the full name indicated in the graphic below.

Induction cooking zone
Control panel

Control panel layout

Heat setting displays

AEG-IBB64200CB-60cm-Induction-Hob-FIG-8 AEG-
IBB64200CB-60cm-Induction-Hob-FIG-9

DAILY USE
WARNING!
Refer to the Safety chapters. Activating and deactivating Touch for 1 second to activate or deactivate the hob.

Automatic Switch Off
The function deactivates the hob automatically if:

all cooking zones are deactivated,
you do not set the heat setting after you activate the hob,
you spill something or put something on the control panel for more than 10 seconds (a pan, a cloth, etc.). An acoustic signal sounds and the hob deactivates. Remove the object or clean the control panel.
the hob gets too hot (e.g. when a saucepan boils dry). Let the cooking zone cool down before you use the hob again.
you use incorrect cookware. The symbol comes on and the cooking zone deactivates automatically after 2 minutes.
you do not deactivate a cooking zone or change the heat setting. After some time comes on and the hob deactivates.
The relation between the heat setting and the time after which the hob deactivates:

Heat setting	The hob deacti‐ vates after
1 – 2	6 hours
3 – 4	5 hours
5	4 hours
6 – 9	1.5 hour

Selecting the cooking
zone
To select a cooking zone touch the sensor field corresponding to this zone. The display shows the heat setting ( ).

The heat setting
Set the cooking zone. Touch to increase the heat setting. Touch to decrease the heat setting. Touch and at the same time deactivate the cooking zone.

Residual heat indicator
WARNING!
As long as the indicator is on, there is a risk of burns from residual heat. The induction cooking zones produce the heat necessary for the cooking process directly in the bottom of the cookware. The glass ceramic is heated by the heat of the cookware. The indicator appears when a cooking zone is hot.
The indicator may also appear:

for the neighboring cooking zones even if you are not using them,
when hot cookware is placed in a cold cooking zone,
when the hob is deactivated but the cooking zone is still hot. The indicator disappears when the cooking zone has cooled down.

Booster
This function makes more power available to the induction cooking zones. The function can be activated for the induction cooking zone only for a limited period of time. After this time the induction cooking zone automatically sets back to the highest heat setting. Refer to the “Technical data” chapter. To activate the function for a cooking zone: first, set the cooking zone and then set the maximum heat setting. Touch until comes on. To deactivate the function: touch.

Lock
You can lock the control panel while cooking zones operate. It prevents an accidental change of the heat setting. Set the heat setting first. To activate the function: touch. comes on for 4 seconds. To deactivate the function: touch. The previous heat setting comes on. When you deactivate the hob, you also deactivate this function.

Child Safety Device

This function prevents an accidental operation of the hob. To activate the function: activate the hob with. Do not set any heat settings. Touch for 4 seconds. comes on. Deactivate the hob. To deactivate the function: activate the hob. Do not set any heat settings. Touch for 4 seconds. comes on. Deactivate the hob. To override the function for only one cooking time: activate the hob. comes on. Touch for 4 seconds. Set the heat setting in 10 seconds. You can operate the hob. When you deactivate the hob with the function operating again.

OffSound Control
(Deactivation and activation of the sounds) Deactivate the hob. Press for 3 seconds. Press for 3 seconds. The display shows on the front left zone and or on the front right zone. Touch sensor field for the right rear zone to choose one of the following:

the sounds are off
the sounds are on
When the function is set to You can hear the sounds
you touch
there is an error in the hob.

Power management
If multiple zones are active and the consumed power exceeds the limitation of the power supply, this function divides the available power between all cooking zones. The hob controls heat settings to protect the fuses of the house installation. If the hob reaches the limit of maximum available power (refer to the rating plate), the power of the cooking zones will be automatically reduced.

The heat setting of the cooking zone selected last is always prioritized. The remaining power will be divided between the previously activated cooking zones in reverse order of selection.
The heat setting display of the reduced zones changes between the initially selected heat setting and the reduced heat setting.
Wait until the display stops flashing or reduce the heat setting of the cooking zone selected last. The cooking zones will continue operating with the reduced heat setting. Change the heat settings of the cooking zones manually, if necessary.

HINTS AND TIPS
WARNING!
Refer to the Safety chapters.

Cookware
For induction cooking zones a strong electro-magnetic field creates the heat in the cookware very quickly. Use the induction cooking zones with suitable cookware.

The bottom of the cookware must be as thick and flat as possible.
Ensure pan bases are clean and dry before placing on the hob surface.
In order to avoid scratches, do not slide or rub the pot across the ceramic glass.

Cookware material

correct: cast iron, steel, enameled steel, stainless steel, multi-layer bottom (with a correct marking from a manufacturer).
not correct: aluminum, copper, brass, glass, ceramic, and porcelain. Cookware is suitable for an induction hob if:
water boils very quickly on a zone set to the highest heat setting.

Cookware dimensions

Induction cooking zones adapt to the dimension of the bottom of the cookware automatically. The cooking zone efficiency is related to the diameter of the cookware. The cookware with a diameter smaller than the minimum receives only a part of the power generated by the cooking zone.
For both safety reasons and optimal cooking results, do not use cookware larger than indicated in “Cooking zones specification”. Avoid keeping cookware close to the control panel during the cooking session. This might impact the functioning of the control panel or accidentally activate hob functions. Refer to “Technical data”.

The noises during the operation
If you can hear:

crack noise: cookware is made of different materials (a sandwich construction).
whistle sound: you use a cooking zone with a high power level and the cookware is made of different materials (a sandwich construction).
humming: you use a high power level.
clicking: electric switching occurs.
hissing, buzzing: the fan operates. The noises are normal and do not indicate any malfunction

Examples of cooking applications
The correlation between the heat setting of a zone and its consumption of power is not linear. When you increase the heat setting, it is not proportional to the increase in the consumption of power. It means that a cooking zone with a medium heat setting uses less than half of its power. The data in the table is for guidance only.

Heat setting	Use to:	Time (min)	Hints
1	Keep cooked food warm.	as nec‐ essary	Put a lid on the cookware.
1 – 2	Hollandaise sauce, melt: but‐ ter, chocolate, gelatine.	5 – 25	Mix

CARE AND CLEANING

WARNING!
Refer to the Safety chapters.

General information

Clean the hob after each use. Always use cookware with a clean base.
Scratches or dark stains on the surface have no effect on how the hob operates.
Use a special cleaner suitable for the surface of the hob.
Use a special scraper for the glass.

Cleaning the hob

Remove immediately: melted plastic, plastic foil, salt, sugar, and food with sugar, otherwise, the dirt can cause damage to the hob. Take care to avoid burns. Use a special hob scraper on the glass surface at an acute angle and move the blade on the surface.
Remove when the hob is sufficiently cool: limescale rings, water rings, fat stains, shiny metallic discoloration. Clean the hob with a moist cloth and a non-abrasive detergent. After cleaning, wipe the hob dry with a soft cloth.
Remove shiny metallic discoloration: use a solution of water with vinegar and clean the glass surface with a cloth.

TROUBLESHOOTING

WARNING!
Refer to the Safety chapters.

What to do if…
If you cannot find a solution… If you cannot find a solution to the problem yourself, contact your dealer or an Authorised Service Centre. Give the data from the rating plate. Give also a three-digit letter code for the glass ceramic (it is in the corner of the glass surface) and an error message that comes on. Make sure, you operated the hob correctly. If not the servicing by a service technician or dealer will not be free of charge, also during the warranty period. The information about the guarantee period and Authorised Service Centres are in the guarantee booklet.

Problem Possible cause	Remedy

You cannot activate or op‐ The hob is not connected to erate the hob. an electrical supply or it is

connected incorrectly.

| Check if the hob is correctly connected to the electrical supply.
The fuse is blown.| Make sure that the fuse is the cause of the malfunction. If the fuse is blown again and again, contact a qualified electrician.
You do not set the heat set‐ ting for 10 seconds.| Activate the hob again and set the heat setting in less than 10 seconds.
You touched 2 or more sen‐ sor fields at the same time.| Touch only one sensor field.
There is water or fat stains on the control panel.| Clean the control panel.
You can hear a constant The electrical connection is| Disconnect the hob from the
beep noise. incorrect.| electrical supply. Ask a quali‐
| fied electrician to check the in‐
| stallation.
Problem| Possible cause| Remedy
---|---|---
An acoustic signal sounds and the hob deactivates. An acoustic signal sounds when the hob is deactiva‐ ted.| You put something on one or more sensor fields.| Remove the object from the sensor fields.
The hob deactivates.| You put something on the

sensor field .

| Remove the object from the sensor field.
Residual heat indicator| The zone is not hot because| If the zone operated sufficient‐
does not come on.| it operated only for a short| ly long to be hot, speak to an
time or the sensor is dam‐| Authorised Service Centre.
aged.|
The heat setting changes between two levels.| Power management oper‐ ates.| Refer to “Daily use”.
The control panel be‐ comes hot to the touch.| The cookware is too large or you put it too close to the control panel.| Put large cookware on the rear zones, if possible.
There is no sound when you touch the panel sen‐ sor fields.| The sounds are deactivated.| Activate the sounds. Refer to “Daily use”.
comes on.| Child Safety Device or Lock operates.| Refer to “Daily use”.
comes on.| There is no cookware on the zone.| Put cookware on the zone.
The cookware is unsuitable.| Use cookware suitable for in‐ duction hobs. Refer to “Hints and tips”.
The diameter of the bottom of the cookware is too small for the zone.| Use cookware with correct di‐ mensions. Refer to “Technical data”.
and a number come

on.

| There is an error in the hob.| Deactivate the hob and acti‐ vate it again after 30 seconds. If comes on again, discon‐

nect the hob from the electrical

supply. After 30 seconds, con‐ nect the hob again. If the prob‐ lem continues, speak to an Au‐ thorised Service Centre.

TECHNICAL DATA

Rating plate
Model IBB64200CB PNC 949 492 553 00
Typ 64 B4A 00 AA 220 – 240 V / 400 V 2N, 50 / 60 Hz
Induction 6.9 kW Made in Romania
Ser.Nr. …………….. 6.9 kW

Cooking zones specification

Cooking zone| Nominal power (maximum heat setting) [W]| Booster [W]| Booster maxi‐ mum duration [min]| Cookware di‐ ameter [mm]
---|---|---|---|---
Left front| 2200| 2400| 4| 125 – 210
Left rear| 1400| 1500| 4| 125 – 145
Right front| 1400| 1500| 4| 125 – 145
Right rear| 1700| 1800| 4| 150 – 180

The power of the cooking zones can be different in some small range from the data in the table. It changes with the material and dimensions of the cookware. For optimal cooking results use cookware no larger than the diameter in the table.

WARRANTY

WARRANTY – SOUTH AFRICA
Electrolux / AEG Major Appliances – Warranty Conditions For domestic use only. Not for commercial or industrial use. Any alteration or modification of the equipment voids the warranty. Failure to use a certified electrician or Electrolux authorized service agent or genuine parts for installation or service voids the warranty.

Electrolux / AEG warrants the equipment against defective material or faulty manufacture provided it is used for domestic purposes only, for a period of 36 (thirty-six) months, from the date of purchase by the original retail purchaser. This warranty only applies to Electrolux and AEG large appliances.
In the first 6 (six) months from the date of purchase, for valid warranty claims, collection, return, and installation (Built-in and gas appliances) of the appliance will be free of charge within South Africa if installed by an authorized Electrolux service agent.
For the remainder of the warranty a period where the repaired appliance is used or installed more than 50 kilometers from the nearest Electrolux service agent or elsewhere in South Africa, travel costs to the place of use or installation shall be for the account of the purchaser.
This warranty is given on condition that only labor, parts and accessories supplied by authorized agents are at all times used in connection with the appliance, including the installation thereof, and that an authorized Electrolux service
agent installs and/or services the appliance.
Electrolux shall not be responsible for damage of any kind resulting from electricity fluctuations, faults in the building wiring, faulty installations, improper use of controls or failure to use the appliance in accordance with the operating instructions, and/or general misuse and/or abuse, or if not used for domestic purposes only, or for damage caused by a superior force (vis major). Any repair or tampering by an unauthorized person or attempt
to repair or tamper with the equipment, or use of parts not supplied by authorized agents, or alterations or modifications to the equipment shall render the warranty null and void.
After the first 6 (six) months from the date of purchase, this warranty does not apply to light bulbs, loose glass, glass oven doors and enameled \surfaces, filters, and other parts subject to wear and tear or \discoloring, as well as damage caused by abrasive and highly concentrated cleaners and/or cleaning materials or cleaners prohibited by the user manual.
Electrolux shall not be responsible in terms of this warranty for the replacement or repair of any part of the equipment which may have been damaged in transit if delivery is undertaken by any party other than Electrolux or an authorized agent
All gas appliances are to be installed by a gas installer, registered with SAQCC GAS. Electrical appliances are to be installed by a qualified electrician who is an authorized service agent or assisted by an authorized service agent from who proof of installation will be required.
Repairs carried out under warranty have a guarantee period of 3 (three) months on the parts and labor supplied to repair the unit and do not extend the warranty nor does it start a new warranty. Parts removed during guarantee repairs become the property of Electrolux.
After the expiry of 6 (six) months from the date of purchase the warranty shall be available only to the original retail purchaser of Electrolux domestic appliances from an authorized Electrolux Dealer or Distributor and only where the appliance has been retained for use in the Republic of South Africa.
Failure to produce documentary proof of the date of original acquisition by the original purchaser to Electrolux or an authorized service the agent will result in normal charges being levied for travel costs, the work carried out, and the parts supplied, unless a production date can be proved to be within the 6 (six) months preceding the warranty claim. After 6 (six) months from the date of purchase of the appliance, the liability of Electrolux under this warranty is limited to the replacement and/or repair of the defective parts within the warranty period and does not extend to the installation or removal of the appliance. CUSTOMER CARE HELPLINE 011 897 4600 / 0800 222 825

Service and Spares

In the event of your appliance requiring a service or if you wish to purchase spare parts, contact your local Electrolux Service Centre by telephoning:

011 897 4600 / 0800 222 825 (Tollfree in South Africa)
https://www.aeg.co.za/ https://www.aeg.co.za/support/warranties/ https://www.aeg.co.za/support/contact-us/
Help us to help you Please determine your type of enquiry before writing or telephoning. When you contact us we need to know:

• Your name and telephone number

• Date of Purchase and Invoice number

• Physical address where appliance is located

• Model and serial number of the appliance

• Clear and concise details of the fault

For general enquiries or information regarding Electrolux / AEG appliances contact:

Customer Care Department
Electrolux South Africa (Pty) Ltd.
3 Aberdeen Road, Industrial Sites
Benoni, Johannesburg, South Africa, 1501
Electrolux appliances AEG appliances

Telephone 00800 222 825 ( Tollfree in South Africa )
E-mail web link service@electrolux.co.za https://www.aeg.co.za/ support/contact-us/
Website www.electrolux.co.za www.aeg.co.za

ENVIRONMENTAL CONCERNS

Recycle materials with the symbol. Put the packaging in relevant containers to recycle it. Help protect the environment and human health by recycling waste of electrical and electronic appliances. Do not dispose of appliances marked with the symbol with household waste. Return the product to your local recycling facility or contact your municipal office.