EUREKA FORBES Aquaguard with Active Copper Zinc Booster User Manual
- June 9, 2024
- EUREKA FORBES
Table of Contents
- Aquaguard with Active Copper Zinc Booster
- Product Information
- Product Usage Instructions
- PREREQUISITES FOR INSTALLATION
- PRECAUTIONS
- SAFETY FEATURES
- THE PROCESS OF PURIFICATION (For UV+UF Variant)
- Standard Test Conditions
- THE PROCESS OF PURIFICATION (For RO+UV+MTDS Variant)
- FUNCTION OF INDICATORS – LED DISPLAY
- HOW TO DISPENSE WATER FROM AQUAGUARD
- RECYCLE WATER AND ITS REUSE
- A QUICK CHECKLIST
- IMPORTANT NOTE ON ZERO PRESSURE PUMP (ZPP)
- WARRANTY TERMS & CONDITIONS
- ENVIRONMENT PROTECTION
- HEALTH PROTECTTM
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Aquaguard with Active Copper Zinc Booster
Product Information
The BLAZE UV+HOT is a water purifier that uses UV+UF purification technology to provide safe drinking water. The product comes with a 4-liter capacity tank and includes i-FilterTM, Chemi-BlockTM, Mineral GuardTM, UF Filter, UV e-boilingTM, Active CopperTM with Zinc Booster Cartridge for standard purification. The product has a dimension of 330 mm X 350 mm X 490 mm and weighs approximately 10.5 kg. The power rating of the product is 570 watts, and the operating voltage range is 150 VAC to 280 VAC, 50 Hz. The recommended input water parameters include an input water pressure range of up to 2.0 kg/cm2, an iron content of 0.1 mg/L, a chlorine content of 0.2 mg/L, and a maximum Total Dissolved Solids (TDS) of up to 200 mg/L.
Product Usage Instructions
Prerequisites for Installation: Product installation should be done only by a trained Eureka Forbes Service Technician. Input water must be tested for Total Dissolved Solids (TDS) and Total Hardness.
MTDS REGULATOR (Taste adjuster) OPERATING PROCEDURE: The TDS modulator is located inside the product. As per factory setting, it comes in fully closed mode. TDS level of output water can be increased by slowly loosening the spindle of the TDS modulator (anticlockwise). Normally a slight quarter turn is enough to increase the TDS of the output water. Rotating the spindle in the clockwise direction closes the TDS modulator and reduces the level of TDS blending. Please note that the TDS blending, and its adjustment is dependent upon the level of TDS of input water and on the TDS reduction capacity of the RO membrane. TDS adjustment should be done by the authorized Eureka Forbes technician only.
Precautions: Ensure that the product is installed and used as per the instructions provided in the user manual. Do not use hot water from the storage tank for drinking purposes.
Safety Features: The product comes with a Germicidal UV Lamp that disinfects the water by eliminating waterborne disease-causing bacteria, viruses, and protozoa, making it safe to drink.
The Process of Purification (For UV+UF Variant): The product uses a six- stage purification process that includes i-FilterTM, Chemi-BlockTM, Mineral GuardTM, Ultra Filtration, UV e-boilingTM, Active CopperTM with Zinc Booster Cartridge. Each stage uses specific materials to remove suspended particles such as dust, dirt, mud, sand, excess chlorine, organic impurities, and bacteriological contamination from the water. The Germicidal UV Lamp eliminates waterborne disease-causing bacteria, viruses, and protozoa, making it safe to drink.
PREREQUISITES FOR INSTALLATION
Product installation should be done only by a trained Eureka Forbes Service Technician only.
- Input water must be tested for Total Dissolved Solids (TDS) and Total Hardness
- Install the product in a dry ventilated place. Keep it away from direct sunlight, heating devices or areas below 10oC.
- The purifier should be placed in area which is free of ants/insects/other pests.
- Ensure that the input tap water temperature is in the range of 10o – 40oC. Avoid installation to a hot water tap as it can damage the filters.
- The input water pressure to your water purifier should be within the recommended range (refer variant specific technical specifications table). If the input water pressure is more than specified, installation of a PRV (Pressure Regulating Valve) is mandatory. If the input water pressure is less than specified, installation of an external booster pump is recommended.
- Ensure that the filters are flushed thoroughly and independently for 3-5 minutes to remove fine particles present in the filter, before the installation of the unit.
- After installation, run the purifier for 5-10 minutes and drain the water.
Input water quality usage limitations:
- If the input water iron content is more than that prescribed in the technical specifications, use of an iron remover** is recommended as a pre-treatment.
- If the input water turbidity is more than that prescribed in the technical specifications or comprises colloidal particles, use of a special filter** is required as a pre-filter.
- If the input water TDS is more than 1,000 ppm (mg/L) or input water hardness is more than 300 ppm (mg/L), use of a Membrane life enhancer** is recommended (applicable only for RO variants).
- Do not install the water purifier if the TDS is more than that prescribed in the technical specifications.
Available at an extra cost.
MTDS REGULATOR (Taste adjuster) OPERATING PROCEDURE TDS modulator is located inside the product. As per factory setting, it comes in fully closed mode. TDS level of output water can be increased by slowly loosening the spindle of the TDS modulator (anticlockwise). Normally a slight quarter turn is enough to increase the TDS of the output water. Rotating the spindle in the clockwise direction closes the TDS modulator and reduces the level of TDS blending. Please note that the TDS blending, and its adjustment is dependent upon the level of TDS of input water and on the TDS reduction capacity of the RO membrane. TDS adjustment should be done by the authorized Eureka Forbes technician only.
PRECAUTIONS
- Hot water may cause burn, due to scalding, if touched with bare hand.
- Do not over flow the glass/container with hot water.
- Do not allow children to operate the hot water dispensing.
- Keep the heater switched OFF when hot water is not utilised. If the heater switch is kept ON continuously, the ambient water temperature might increase slightly.
- Turn ON the heater switch located at the side of the machine to get hot water. It takes some time for water to get heated after the heater switch is turned ON.
- During installation for first time usage, Please do not switch on the heater switch unless water is filled completely in on the storage tank.
SAFETY FEATURES
- To generate the hot water, separate switch is provided for heater.
- Child lock is provided to avoid accidental use by children.
- Thermostat is provided to avoid over heat of hot water
THE PROCESS OF PURIFICATION (For UV+UF Variant)
Stage | Treatment | Materials | Benefits |
---|
1
| ****
i-Filter™
| Multi-layered Polypropylene
Roving Wound Cartridge
| ****
Removes fine suspended particles such as dust, dirt mud and sand from water.
2
| ****
Chemi-Block™
| Dust-free Bacteriostatic Activated Carbon Block| ****
Reduces excess chlorine and organic impurities. Also adsorbs bad taste and odour from the water.
3
| ****
Mineral Guard™
| Micro Controller-based Electronic Impulse Producer| Prevents the deposition of dissolved minerals like Ca and Mg on the Quartz Tube of UV chamber, thus, enhancing the availability of minerals in water.
4
| ****
Ultra Filtration
| ****
UF hollow fibre
| Capillary tube type membrane-based technology that imparts crystal clear clarity to drinking water, in addition to making the water safe from bacteriological contamination.
5
| ****
UV e-boiling™
| ****
Germicidal UV Lamp
| UV disinfects the water by eliminating waterborne disease-causing bacteria, viruses and protozoa, thereby, making it safe to drink.
6
| ****
Active Copper™ with Zinc Booster Cartridge*
| ****
A patented bacteriostatic taste enhancer with double goodness of Active Copper™ and Zinc Technology
| Copper and Zinc are known to have antimicrobial, antioxidant, and anti- inflammatory properties that help to support healthy metabolism. It also helps to provide the body with energy and is much needed for growth and development. Zinc also has a major role in the immune system. The activated carbon removes organic components and polishes the water, giving it a sparkling look, making it pure and great to taste.
*Copper and Zinc Infusion in adherence to IS 10500:2012 Drinking water specification (Acceptable limit)
# | Parameter | Specification |
---|---|---|
1 | Model | Aquaguard® Blaze Hot & Ambient |
PRODUCT SPECIFICATION
1| Dimension (W X D X H)| 330 mm X 350 mm X 490 mm
2| Net Weight| 10.5 kg (Approx.)
3| Purification Technology| UV+UF
4| Tank Capacity| 4.0 litres (Ambient water tank – 3.2 litres
& Hot water tank – 0.8 litre)
5
|
Standard Purification supplied
| i-Filter™, Chemi-Block™, Mineral Guard™, UF Filter, UV e-boiling™, Active
Copper™ with Zinc Booster Cartridge.
ELECTRICAL SPECIFICATIONS
1| Power Rating| 570 Watts (Heater – 550 Watts)
2| Power Supply| Input – 230V AC, 50 Hz.
3| Operating Voltage Range| 150 VAC to 280 VAC, 50 Hz
4| UV Lamp Life| 8,000 burning hours (as per UV lamp
manufacturer spec.)
RECOMMENDED INPUT WATER PARAMETERS
1| Input Water Pressure Range**| 0.3 to 2.0 kg/cm²
2| Iron Content (Max.)| 0.1 mg/L
3| Chlorine Content (Max.)| 0.2 mg/L
4| Input Water Turbidity (Max.)| 5 NTU
5| Total Dissolved Solids (TDS) (max.)| Up to 200 mg/L
Technical Specifications are subject to change without prior notice.
Note: The performance data presented in the table is applicable under
standard laboratory conditions. Actual performance may vary depending on the
input water
quality, water pressure and condition of filters. If the input water pressure
is more than specified, installation of a PRV (Pressure Regulating Valve) is
mandatory. If the input water pressure is less than specified, installation of
an external booster pump is recommended The above accessories are available
with our company at an additional cost. The purification cartridges are
designed for a safe life of 1 year or 6000 liters from the date of
installation whichever is earlier. Post the safe life, for your complete
protection, the machine gives you an advance alert after which it shuts down
the purification process and water dispensing. Performance data sheets are
available with Eureka Forbes Technical Documentation Centre.
Warranty void if the product is not installed as per recommendations
Standard Test Conditions
Feed Water Quality
- TDS Max: 200 mg/litres with NaCI
- Pressure: 1.0 kg/cm?,
- Turbidity: Max. 1 NTU,
- Temperature: 25°C,
- Chlorine: below 0.2 mg/litres,
- Iron: below 0.1 mg/litres.
- Depending on the input water quality (variations in the standard test conditions) the filter might need a replacement even before the purifier gives you an alert. Actual performance may vary based on the input water conditions – TDS. Hardness. Pressure, Temperature & pH. Standard test Condition are valid for online water supply installation.
THE PROCESS OF PURIFICATION (For RO+UV+MTDS Variant)
Stage | Treatment | Materials | Benefits |
---|
1
|
i-Filter™
| Multi-layered Polypropylene
Roving Wound Cartridge
| Removes fine suspended particles such as dust, dirt mud and sand from water.
2
|
Chemi-Block™
| Dust-free Bacteriostatic Activated Carbon Block| Reduces excess chlorine and organic impurities. Also adsorbs bad taste and odour from the water.
3
|
Mineral Guard™
| Micro Controller-based Electronic Impulse Producer| Prevents the deposition of dissolved minerals like Ca and Mg on the Quartz Tube of UV chamber,
thus, enhancing the availability of minerals in water.
4
| Membrane Life Enhancer***|
Special Anti-scalant Media
| Prevents scaling of dissolved salts on the surface of the membrane, thereby, enhancing the membrane life and performance.
5
| Reverse Osmosis Membrane| Thin Film Composite (TFC) Reverse Osmosis
Membrane| Reduces TDS, hardness, pesticides and heavy metals like arsenic,
lead and mercury. Eliminates micro-organisms like bacteria, viruses, protozoa
and cysts.
6| UV e-boiling™| Germicidal UV Lamp| UV disinfects the water by eliminating
waterborne disease-causing bacteria, viruses and protozoa, thereby, making it
safe to drink.
7
|
Active Copper™ with Zinc Booster Cartridge*
|
A patented bacteriostatic taste enhancer with double goodness of Active Copper™ and Zinc Technology
| Copper and Zinc are known to have antimicrobial, antioxidant, and anti- inflammatory properties that help to support healthy metabolism. It also helps to provide the body with energy and is much needed for growth and development. Zinc also has a major role in the immune system. The activated carbon removes organic components and polishes the water, giving it a sparkling look, making it pure and great to taste.
*Copper and Zinc Infusion in adherence to IS 10500:2012 Drinking water specification (Acceptable limit)
8| TDS Regulator| Manual taste adjusting system| Adjusts the TDS of purified
water to provide healthy water always.
#| Parameter| Specification
---|---|---
1| Model| Aquaguard® Blaze Hot & Ambient
PRODUCT SPECIFICATION
1| Dimension (W X D X H)| 330 mm X 350 mm X 490 mm
2| Net Weight| 12.5 kg (Approx.)
3| Purification Technology| RO+UV+TDS Regulator
4| Tank Capacity| 4.0 litres (Ambient water tank – 3.2 litres & Hot water tank
– 0.8 litre)
5
|
Standard Purification supplied
| i-Filter™, Chemi-Block™, Mineral Guard™, Reverse Osmosis Cartridge, UV
e-boiling™, Active Copper™ with Zinc Booster Cartridge, TDS Regulator
ELECTRICAL SPECIFICATIONS
1| Power Rating| 595 Watts (Heater – 550 Watts)
2| Power Supply| Input – 230V AC, 50 Hz.
3| Operating Voltage Range| 150 VAC to 280 VAC, 50 Hz
4| UV Lamp Life| 5,000 burning hours (as per UV lamp manufacturer spec.)
RECOMMENDED INPUT WATER PARAMETERS
1| Input Water Pressure Range**| Up to 3.0 kg/cm²
2| Iron Content (Max.)| 0.1 mg/L
3| Chlorine Content (Max.)| 0.2 mg/L
4| Input Water Turbidity (Max.)| 5 NTU
5| Total Dissolved Solids (TDS) (max.)| Up to 2,000 mg/L++
6| Total Hardness (max.)| 600 mg/L
Technical Specifications are subject to change without prior notice.
Note: The performance data presented in the table is applicable under
standard laboratory conditions#. Actual performance may vary depending on the
input water quality, water pressure and condition of filters.
If the pressure is higher than the maximum specified, use of a pressure
reducing valve is mandatory. If the input water TDS is more than 1,000 ppm
(mg/L) or input water hardness is more than 300 ppm (mg/L), use of a Membrane
life enhancer is recommended. The above accessories are available with our
company at an additional cost. The purification cartridges are designed for a
safe life of 1 year or 6000 liters# from the date of installation whichever is
earlier. Post the safe life, for your complete protection, the machine gives
you an advance alert after which it shuts down the purification process and
water dispensing.
Performance data sheets are available with Eureka Forbes Technical
Documentation Centre.
Warranty void if the product is not installed as per recommendations.
Standard Test Conditions:
Feed Water Quality: TDS Max: 750 mg/litre with NaCl Pressure: 1.0 kg/cm2,
Turbidity: Max.1 NTU, Temperature: 25°C, Chlorine: below 0.2 mg/litres, Iron:
below 0.1 mg/litres. Pressure on membrane: 75psi. Product Recovery @ 25%.
Depending on the input water quality (variations in the standard test
conditions) the filter might need a replacement even before the purifier gives
you an alert.
Actual performance may vary based on the input water conditions – TDS,
Hardness,Pressure, Temperature & pH. Standard test Condition are valid for
online water supply installation. In suction mode, the product performance may
be lower than the claims.
FUNCTION OF INDICATORS – LED DISPLAY
PARAMETERS | LED INDICATION (1RGB) | Remarks |
---|
Power ON
| Red, Blue and Green blinks one after other for 1 sec, Green solid ON for 5 sec| ****
Applicable for RO+UV, RO, UV models
Purification process
| ****
Green Solid ON
| ****
Tank icon blinks for 6 seconds in RO+UV. and RO models.Blinks for 30 seconds in case of UV models
Tank Filling Mode| Blue Blinks @0.5sec| Applicable for RO+UV, RO, UV models
Tank Full Mode| Blue Solid ON| Applicable for RO+UV, RO, UV models
UV Lamp Fault| Red Solid ON| Applicable only for RO+UV and UV models
SV fault| Red Blinks @0.5 sec| Applicable for RO+UV, RO, UV models
Pump fault| Red Blinks @0.5 sec| Applicable only for RO+UV and RO models
EA error| Red Blinks @0.25 sec| Applicable for RO+UV, RO, UV models
No water/Low water| Purple Solid ON| Applicable for RO+UV, RO, UV models
Pre Alert (30 days prior to EOL)| white Blinks for 5 times for every 5 seconds
interval| ****
Applicable for RO+UV, RO, UV models
Alert (15 days prior to EOL)| white Blinks for 5 times for every 2 seconds
interval
EOL (At the end of the useful life of cartridges)| white Blinks for 5 times
for every 0.5 seconds interval
Pre Boot| Blue Blinks @0.25sec| Applicable for RO+UV, RO, UV models
Auto Safe not connected| Red Blinks for 2 times for every 1 seconds interval|
Applicable for RO+UV, RO, UV models
Auto safe tampered fault| Blue and Green blinks alternately at 0.5 seconds|
Applicable for RO+UV, RO, UV models
Filter Tampered Fault| Green and Red blinks alternately @0.5 seconds|
Applicable for RO+UV, RO, UV models
HOW TO DISPENSE WATER FROM AQUAGUARD
To Dispense Ambient Water:
- Press the ambient tap towards the product and the purified water at ambient temperature will flow through the tap. Release the tap, the water flow will stop.
- To get the ambient water continuously, lift up the tap lever and water will start flowing continuously as long as the lever is lifted and water is available in the purified water tank. To stop the flow, pull down the tap lever.
To Dispense HOT Water:
- To get hot water, the water has to be heated by switching ON the heater switch provided on the left panel of the product.
- After switching ON the heater switch, it will take about 6 to 8 minutes to reach a water temperature of 85°C (based on the input water temperature and ambient temperature).
- The hot water will be dispensed through the hot water tap located in the left side of the product in red colour.
- To dispense hot water, push the child lock button on the tap (projecting on the hot tap) and then push the lever of hot tap towards product. Release the tap, the water flow will stop.
- To get the hot water continuously, lift up the tap lever and then push the child lock button ON the tap water will start flowing continuously as long as the lever is lifted and water is available in the purified water tank. To stop the flow, pull down the tap lever.
Note: The temperature of water flow from hot tap may not be exactly 85°C and it depends on the duration of the heater switch kept ON and the amount of water drawn. The heating capacity of the product is 5 litres per hour.
RECYCLE WATER AND ITS REUSE
Water is a rapidly depleting resource. It is our moral responsibility to
ensure that water is recycled as much as possible. Flushed out water from a RO
system is an unavoidable technology limitation. It maintains the performance
of the purification process and the service life of the membrane also. Eureka
Forbes has taken utmost care to minimize the water wastage in our RO system
without compromising on the performance of the product. The water flushed out
by your Aquaguard® RO Water Purifier can be collected and used for several
purposes.
Flushed Water can be used for:
Flushed Water cannot be used for:
A QUICK CHECKLIST
Problems | Checkpoints | Solutions |
---|---|---|
Water tastes bad | 1. Is the tank clean? |
2. Have you kept the purified water in the tank for too long?
3. Is it time to change the filter?
| 1. Clean the storage tank.
2. Dispose of water and clean the tank.
3. Call an authorised Eureka Forbes Service
Technician.
Less water has been purified| 1. Is the tap water valve closed?
2. Is the tap water pressure too low?
3. Filters may be clogged or damaged
| 1. Open the tap water valve.
2. If so, the amount of purified water will be reduced.
3. Call an authorised Eureka Forbes Service
Technician.
Water doesn’t flow into the storage tank| 1. Is there water available in the overhead tank?
2. Is the main water supply tap closed?
3. Not sure what is wrong?
| 1. Ensure the overhead tank is filled with water.
2. Ensure the tap is open.
3. Call an authorised Eureka Forbes Service
Technician.
Water is leaking| 1. Is water coming out of the top of the purifier?| 1. Close the tap water valve, unplug the power cord, and call an authorised Eureka Forbes Service Technician.
IMPORTANT NOTE ON ZERO PRESSURE PUMP (ZPP)
Your Aquaguard® is equipped with a unique pump having both suction and boosting capabilities and comes with specially designed sensing system. Now, this enables your Aquaguard ® to work in the following operating conditions:
- Normal Input Water Pressure – up to 3 Bar (max.)
- Low Water Pressure from Loft Tank.
- Zero water pressure.
- Suction mode: Maximum 1 m below product level.
Product functioning at “Normal / Low and Zero water Pressure”:
- Ensure that the water flow from the tap into the product is always more than 1.5 LPM.
- In case there is no incoming water supply, the sensing system detects unavailability of water and stop the unit from working to prevent dry running.
- The intelligent mechanism in your Aquaguard® will keep on checking the availability of water at regular defined intervals and make the product work as and when water supply resumes.
Note: In case you notice that water in the supply line resumes and product is in stand-by mode, then please restart the product by switching OFF and ON the power supply.
Product Functioning with “Suction Capability
- Whenever the water in the container/ bucket gets over and bucket gets empty, the sensing system detects non water availability and stops the product from functioning. Note: When container/ bucket is refilled with water, the product should be restarted by switching the power supply OFF and ON again.
- Prolonged use in loft tank mode /suction mode can impact the working of pump, performance of product and life of filters. If the performance is not meeting the flow requirement due to low input pressure, then use of an external booster pump is highly recommended.”
- Do not re-circulate / reuse the rejected water (discharged by the product) back into the product.
- The booster pump in your Aquaguard® also has the capability of suction of water from a 1 m distance below the level of product i.e. it can pull water from a bucket / container. Note: It is not suitable for suction of water from underground storage tank, sump, open well etc. where the water level is beyond 3 feet below the level of product.
WARRANTY TERMS & CONDITIONS
- The Products are warranted against manufacturing defects for a period of twelve (12) months from the date of original purchase.
- The Customer will notify the Company in writing promptly of any defects noticed and give the Company or its authorized agent adequate opportunity to inspect test and remedy them for which the Customer will deposit the goods at its own expense, if so, required by the Company with the Company’s Office/Service Centre along with the original invoice in the city where they are sold.
- The Inspection and Test Report of the company’s office/service centre will be final and binding under the warranty for determining defects, repairs / alterations required or carried out or certifying work of the goods thereafter.
- Aquaguard® may require initial setting, post-installation, depending on varying water conditions and power supply. In case of any service requirement, post-installation, please contact the company’s service centre.
- The company or its authorized agent will be entitled to retain any defective part replaced under the warranty.
- Notwithstanding anything to the contrary contained or implied by this warranty:
- The company’s liability under this warranty shall be limited to the first sale of the goods by the company to the customer and will not apply or extend to any secondary sale of goods by the customer.
- The company’s liability under this warranty shall be limited only to defects in the goods which occur under the conditions of normal operation of the goods and their proper and prescribed use. The warranty does not cover or extend to defects which are determined by the company or its authorized agents as occurring or resulting from or attributable to negligence, abuse, misuse, faulty care, operation or maintenance or repairs, alterations to the goods or any part thereof by others or the use of the goods on electrical supply for which they are not designed, or damage caused by lightening or other electrical disturbances or interruptions, dismantling or re-installation at a different location.
- The company’s liability under this warranty shall remain valid only if the goods are duly installed by the company or its authorized agency at the location specified in the invoice and such installation is undertaken by the company or its authorized agent or franchisee.
- Consumable items are subject to normal wear and tear are not covered by this warranty. Please refer model specific components given in the user manual.
- Reverse Osmosis Membrane warranty is for a period of 1 year (or) 6,000 litres (whichever is earlier) from the date of installation, on the condition that the input water is as per the standard test conditions for RO variants (provided in the section “Technical specifications table”), mentioned in the user manual. If the RO membrane gets clogged within warranty period, it will be cleaned/repaired/replaced free of charge as deemed fit by the company authorized service person/centre after inspection. (At applicable for RO models only.)
- The customer will have no claim against the company, its employees and its authorized agents or franchisees under or pursuant to this warranty in respect of death or injury to the customer or any other person or loss or damage to any property caused by or due to equipment failure, breakdown or accident, fire or operation or utilization of the goods otherwise than in accordance with the user manual or by due to any other cause or circumstances beyond the control of the company.
- The company’s liability, under this warranty, shall in no event and under no circumstances exceed the price paid by the customer to the company for the goods stated in the invoice. General For the purpose of this warranty, the following expressions shall have the following meanings respectively.
- The ‘Goods’ shall mean the goods described in the Order Form.
- The ‘Customer’ shall mean the original purchaser of goods from the company.
- The ‘Company’ shall mean EUREKA FORBES LIMITED.
- Aquaguard means and includes Aquaguard® , Aquaguard® Select and Sure from Aquaguard®.
- ‘General Terms & Conditions’ shall mean the terms and conditions agreed upon by the customer and the company printed on the Order Form.
- ‘Invoice’ shall mean the invoice issued by the company to the customer describing the goods and indicating, inter alia, the total purchase price thereof and name of the customer.
- ‘User Manual shall mean the instructions for Installation, use and maintenance provided through QR code along with Product supplied by the company.
- EFL reserves the right, in its absolute discretion, to change, alter or discontinue and alter the terms and conditions from time to time without any prior notice.
- Any disputes are subject to Mumbai Jurisdiction only.
Post-warranty
- The customer may be offered a yearly Service Contract at the prevailing company rates and terms.
- In case the customer does not wish to enter the Service Contract, he has the option of calling the company’s service centre having his Aquaguard® services on an actual basis, i.e., by paying the labour cost and spares needed to attend to that service/complaint call at the prevailing company rates. Such service will be rendered by the company in towns/places where the company has its service centres.
- If during such servicing it is necessary for the company to replace or repair defective components or parts, the customer shall be required to pay for the same as per the company’s prevailing price list.
- Eureka Forbes limited reserves the right to offer annual maintenance contract/ensure availability of spares only up to 7 years from the date of invoice.
Lifetime warranty on Stainless Steel Tank:
Terms & Conditions for Life time Stainless Steel tank warranty:
- Usage under recommended input water condition with regular maintenance by EFL authorized Service Centre. This warranty covers Stainless Steel Tank only. Lifetime refers to the ‘life of the water purifier’ (life of the water purifier is 7 years from the date of invoice, please refer to Point 4 under “Post warranty”.)
- Lifetime warranty of Stainless-Steel tank is only applicable if the tank is used as a part of product assembly for storing purified water. In-case of any claims arising out of defects or leakage, the tank will be repaired or replaced free of cost as per the company guidelines however service visit charges need to be paid by customers as per the prevailing rates.
- The warranty is only valid if the tank is periodically cleaned as per the recommendations in the user manual.
- The warranty is not applicable in-case the product is used for any non-residential purposes.
- This warranty T&Cs are limited to Stainless Steel Tank and shall not be clubbed with other prevalent warranty T&Cs.
ENVIRONMENT PROTECTION
“Protection” has always been our motto and guiding principle. We care for the environment. We urge you to recycle the packaging material or take it to the nearest recycling facility rather than dispose it off with the rest of your waste. Your product has been designed to work for many years, however, should you wish to upgrade or replace your old product, remember to help protect the environment by disposing it off at your local e-waste disposal center. Should you have any queries, the nearest authorized service center of Eureka Forbes will be able to guide you. Allow us to become your environment partner; together we can make the world a cleaner place.
HEALTH PROTECTTM
For your safety the specially designed and electronically authenticated purification cartridges of Aquaguard® ensure our promise of ‘pure & healthy water or no water’ always. In the unlikely usage of a ‘non-genuine’ purification cartridge that could potentially deliver unsafe water – an indication light will draw your attention. For your complete protection, it even shuts down the purification process. The purification cartridges are designed for a safe life of 1 year or 6000 litres# from the date of installation, whichever is earlier. Post the safe life, for your complete protection, the machine gives you an advance alert, post which it shuts down the purification process. Standard Test Conditions. Depending on the input water quality (variations in the standard test conditions) the filter might need a replacement even before the purifier gives you an alert.
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Eureka Forbes Limited
81/82, 701, 7th Floor, Marathon lnnova Marathon NextGen, Off Ganpatrao Kadam
Marg, Lower Parel, Mumbai – 400 013, India. Tel: +91 22 4882 1700, 62601888 •
Fax: +91 22 4882 1701
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