Vital Care Connect App User Guide
- July 10, 2024
- VITAL
Table of Contents
Vital Care Connect App User Guide
Welcome to the Care Advisor Experience
For Patients
Invite
- Patients receive a text message with a secure link. The phone number provided at registration is used to invite the patient into the app.
- Each link is unique. Last names are used to validate
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D i d y o u k n o w ?_
Vital makes it easy for patients to engage in their care. No download,
username, or password is required. Average utilization of Vital software is
67%.
Health Progress Meter
Vital combines EHR data and predictive analytics to show patients’ health progress and readiness for discharge.
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This meter adjusts to real-time data. Educate, flag changes in condition, and set goals to help educate the patient and reduce length of stay.
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Answers questions like:
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Am I getting better?
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When can I go home?
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How am I responding to care interventions?
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What needs to improve to go home more quickly?
H o w D o e s I t W o r k ?
Care Advisor looks at changes in condition¼
- vital signs
- Care intensity
- Assessments of strength, fall risk, mental awareness, et
- Test result
- Pain score & I· medication
- Patient self-evaluation
Orders & Results
- Patients can view test orders, in progress as well as the results
- The app provides patient friendly explanations of labs and imaging results, omitting sensitive results like drugs/oncology.
- Patients view educational videos on what to expect from each test and how to prepare. These are displayed based upon artificial intelligence indicators.
Daily Patient Schedule
- Patients can view a detailed schedule that provides an hourly plan for the day.
- The schedule is interactive with links to complete tasks like education and pain assessments.
_ D i d y o u k n o w ?_
Patients can share daily schedules with family, helping to manage
expectations and reduce uncertainty.
Meal Ordering
- Patients have digital access to their menu with selections routed to food service.
- Through integration with the food management system, the menu is curated to meet each patient’s dietary restrictions.
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E a r l y O u t c o m e s_
In one year, over 16,000 meals were ordered through Care Advisor.
Service Requests
- Patients can request help and services, with routing to appropriate staff.
- Service requests can be turned off and on with a click of a button according to preferred ‘hours of operation’.
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CLIENT SPOTLIGHT_
- In 6 months, over 6,000 inpatient service requests were handled through Care Advisor and not through a call button, saving nurse time and mental load.
- One client added dog visits to their request menu. This service was requested 100 times in 3 months.
_ **Vital and the service request feature saves nurse time, mental load, and ensures patient needs are met in a timely manner.”
**_
Jenn Jankowski,
Inpatient Care Coach RN
Real-Time Surveys
- Patients are sent a text message inviting them to complete a survey about their experience providing staff with results real time.
- Surveys can be customized per facility, per unit, or by patient type (e.g. maternity can receive different surveys than oncology).
- 3 star experience (or lower) are automatically escalated to appropriate staff to remediate.
- If a patient selects a 5 star rating, they are redirected to fill out a Google review.
_CLIENT SPOTLIGHT_
Within 4 weeks of launch, a client’s Google rating jumped from 2.9 stars to
3.6 stars. Its now at 4.8 stars and climbing
Vital’s Experience Management tool has already had a positive impact on our
Google ratings, and we only implemented it a few weeks ago.”
Jess Allen, Director, Emergency Services at Chandler Regional Medical Center.
SUMMERHEALTH Tarkhun
Discharge Summary
Patient-friendly discharge summary including:
- Identification of care team
- Diagnosis
- Medications prescribed
- Test Results with comparison to normal ranges
- Referred/scheduled PCP or specialists post discharge
_ DID YOU KNOW?_
Care Advisor discharge notes are understandable and consumable by the
average healthcare consumer
For Clinicians
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Clinical Decision Support
Mobile clinical decision support dashboard and alerting system:- List of patients, wait times, feedback on satisfaction, service requests
- Al-driven prediction of high alert conditions Alerts for high-value follow-ups FEATURE SPOTLIGHT
The data and information provided to staff go beyond data normally found in the EHR and provides a more complete picture of the patients they are caring for.
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Patient Profile
A mobile EHR, providing a complete patient profile:- Location
- Reason for visit
- Diagnosis
- Severity
- Visit/Medical History Tests ordered, test results and comparison with normal/abnormal ranges
- Patient experience data (wait times, satisfaction indicators) Record of patient communication via bi-direction SMS messaging
Meaningful data about the patient and the patient’s results are available on a mobile device, saving staff time with quick access to information
CLIENT SUCCESS
Care Advisor
The Southwest Division of Common Spirit Health, comprised Over 90 day period
of Arizona and Nevada, is a leading provider of healthcare services in two
fast growing US counties.
Common Spirit partnered with Vital to pilot and launch Care Advisor in the
inpatient setting across two Dignity Health hospitals: Chandler Regional
Medical Center and Mercy Gilbert Medical Center. Both facilities chose to
focus the pilot on service requests and meal ordering. Over a 90 day period,
both hospitals realized improvements in patient satisfaction, operational
efficiency and staff satisfaction.
What clients are saying:
By empowering the patient [and their families] to make requests that are
automatically routed to the appropriate department, patients experience
quicker results.”
Jenn Jankowski, Inpatient Care Coach RN, Dignity Health
The enhancements to operations and improved positioning in our market continue
to build with Vital.”
Mark Slyer, DSc, President and CEO Dignity Health East Valley Arizona
I had the phone on and received a request for pet therapy. I contacted the
volunteer and responded to the patient…The experience was seamless.”
Lori Mercer, Supervisor, Volunteer Services & Programs, Dignity Health
O u t c o m e s
Over 90 day period
Meals ordered, eliminating call from bedside nurse to Food & Nutrition
Services
Hours saved, by reducing the time nurses spent on hold for food orders (based
on client estimate)
Routed requests for service or
comfort items, resulting in prompt service and reduced mental load on staff
12 min
Average time in app