MAXVIEW MXL003 Seeker Sky Q and Auto Skew User Manual

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MAXVIEW MXL003 Seeker Sky Q and Auto Skew

Product Information

The MXL003/65Q/85Q Seeker Sky QTM & Auto Skew is a satellite antenna system designed for use in motorhomes, caravans, or horseboxes to automatically locate a television broadcast satellite when the vehicle is stationary. The system comprises of 3 main components:

1. The Antenna, which is to be permanently mounted externally to the roof structure of a motorhome/caravan/horsebox.
2. The Control Box, which is designed to be mounted internally in a cupboard, controls the antenna unit through a cable connection and is powered by 12v DC only.
3. The Control Panel, which is the user interface allowing commands to be sent to the Control Box and the feedback to be displayed on an integral screen. It is designed for internal use only. It communicates with the Control Box either by radio or cable connection.

Product Usage Instructions

Please read these instructions fully before using the antenna for the first time. The operation of the antenna has been designed to be as simple as possible. However, should you require any technical assistance, please contact Maxview customer service on +44 (0)1553 811000 or visit www.maxview.co.uk.

Proper Use & Operation

The Seeker Wireless is designed to be installed in a motorhome, caravan, or horsebox to automatically locate a television broadcast satellite when the vehicle is stationary. Use of the equipment for any other purpose than the one specified is not permitted and will invalidate the Guarantee.

Safety Precautions

Read this manual carefully and become familiar with your satellite antenna. Understand its applications, its limitations, and any hazards involved. Failure to follow all instructions listed may result in electric shock, fire, and/or serious injury. Maxview declines all responsibility in the event of an incident or accident if they are due to a non-observation of the installation instructions or the way the product is used. No modifications are permissible to the Antenna Unit, Control Box, or Control Panel.

Installation & Operating Instructions

1. Introduction: Please read these instructions fully before using the antenna for the first time. All instructions and models are subject to change.

2. Selecting an Installation Location: The Antenna is to be permanently mounted externally to the roof structure of a motorhome/caravan/horsebox. The construction of the roof structure should be suitably robust and have no protruding obstacles.

3. Positioning Control Box & Panel: The Control Box is designed to be mounted internally in a cupboard, and the Control Panel is designed for internal use only.

4. Attaching Satellite Dish to Unit: Follow the instructions provided to attach the satellite dish to the Antenna Unit.

5. Installing Batteries: Follow the instructions provided to install batteries in the Control Panel.

6. Attaching Antenna Mount Plate and LNB Park
   Plate: Follow the instructions provided to attach the Antenna Mount Plate and LNB Park Plate.

7. Lowering the Antenna: Follow the instructions provided to lower the antenna.

8. Electrical Installation: Follow the instructions provided for electrical installation.

9. Skew Adjustment: Follow the instructions provided for skew adjustment.

10. Software Update: Visit www.seekerwireless.co.uk for potential software updates.

Required Tools and Equipment

You will need the following tools and equipment to install and operate the Seeker Wireless:

• Antenna Mount Plate
• LNB Park Plate
• Cables
• Batteries
• Power source (12v DC only)

Finding a Satellite

To find a satellite:

1. Ensure the Antenna is properly installed and connected to the Control Box.
2. Ensure the Control Box is properly installed and connected to the Control Panel.
3. Start search mode using the Control Panel.
4. Pause function can be used to pause the search mode.
5. Once the satellite is found, lower the antenna.

Cable Mode

The Cable Mode allows the Seeker Wireless to be used with a cable connection instead of a radio connection between the Control Box and Control Panel. Follow the instructions provided for Cable Mode installation.

Connections & Features

The Seeker Wireless has various connections and features, including Time and Temperature Display, Ignition Mode, Power Consumption, and Software Update. Follow the instructions provided for each connection and feature.

Fault Finding
If you experience any issues with the Seeker Wireless, follow the fault finding instructions provided in the manual.

Guarantee

The Seeker Wireless comes with a guarantee. Follow the instructions provided for guarantee information.

Specifications
Follow the instructions provided for Seeker Wireless specifications.

Connection Diagram
Refer to the connection diagram provided in the manual for proper installation and operation of the Seeker Wireless.

UK contact:
Helpline: +44 (0)1553 811000
Email: support@maxview.co.uk
Web : www.maxview.co.uk
Maxview reserve the right to change specifications without prior notice 9111403SKYQ Iss 3

Introduction

Please read these instructions fully before using the antenna for the first time. The operation of the antenna has been designed to be as simple as possible however should you require any technical assistance please contact Maxview customer service on +44 (0)1553 811000 or visit www.maxview.co.uk.

Proper use & operation

The Seeker Wireless is designed to be installed in a motorhome, caravan or horsebox to automatically locate a television broadcast satellite when the vehicle is stationary. The system comprises of 3 main components.

1. The Antenna which is to be permanently mounted externally to the roof structure of a motorhome/caravan horsebox. The construction of the roof structure should be suitably robust and have no protruding obstacles
2. The Control Box is designed to be mounted internally in a cupboard it controls the antenna unit through a cable connection and is powered by 12v DC only.
3. The Control Panel is the user interface allowing commands to be sent to the Control Box and the feedback to be displayed on an integral screen. It is designed for internal use only. It communicates with the Control Box either by radio or cable connection.

Safety precautions

Read this manual carefully and become familiar with your satellite antenna. Understand its applications, its limitations and any hazards involved. Failure to follow all instructions listed below may result in electric shock, fire and/or serious injury. Maxview declines all responsibility in the event of incident or accident if they are due to a non observation of the installation instructions or the way the product is used.
No modifications are permissible to the Antenna Unit, Control Box or Control Panel.

Installation

• Installation should be carried out by a competent person.
• Take care when working at heights keeping work area clean and tidy to avoid trip hazards
• Use creeper boards where necessary to ensure roof construction can support your weight
• Use a recommended adhesive from page 10 to bond the antenna unit to vehicle roof and follow the manufacturer’s instructions during application
• Do not travel until adhesive has cured noting that curing times vary with weather conditions
• Power tools should be used in accordance with manufacturer’s instructions
• All electrical work should be carried out by a competent person. If in doubt seek advice from a qualified electrician
• The Control Box and Control Panel are for internal use only and are not waterproof

Operation

• Before starting your journey check that antenna is in the park position
• The maximum speed of vehicle with antenna mounted on roof is 81mph (130km/h)
• Never operate the antenna if someone is in close proximity of the antenna
• Disconnect power to the antenna before installation or adjusting LNB skew angle
• If high winds or electrical storms are anticipated lower antenna to park position
• Maintain adequate ventilation around the Control Box to avoid overheating
• Do not allow children to operate the antenna unit
• Dispose batteries responsibly
• Remove Control Box fuse before accessing the roof space around the antenna unit
• Do not operate the Seeker Wireless with snow or ice on the antenna

Servicing

• If in the event that you do experience a problem with the system call Maxview Customer Service
  + 44 (0)1553 811000 with your model & serial number to hand

• Any inspection or repair must be carried out by Maxview or an appointed representative of the manufacturer

• No regular maintenance required on the system

• Do not remove cover on Antenna, Control Box or Control Panel

• Do not use solvent or abrasive cleaning agents on the system

• Use a soft damp cloth to clean the Control Box and Control Panel

• Use a suitable mild detergent to clean the Antenna Unit

• Do not pressure wash the Antenna Unit

• Check the Antenna Unit fixings for mechanical integrity at least once a year

Application example:

• A. Antenna
  The Antenna is mounted to the roof. It uses electric motors to scan for satellite signals. It has 3 cable connections; 1 for controlling the motors and 2 satellites signal cables from the Twin LNB.

• B. Control Box
  The Control Box requires wired connections for power, antenna control and satellite signal. It can be mounted discretely in a cupboard and can be fixed vertically and horizontally.
  You need to install the Splitter for SKY Q™ –

• C. Wireless/wired Control Panel
  Wireless technology allows the Seeker Control Panel to be mounted in a convenient position without unsightly wires. When not in use the panel displays a 24 hour clock and internal ambient temperature.

Connections and features

Wireless Control Panel

1. Antenna Search button
2. Antenna Park button
3. Antenna position icon
4. Battery status icon
5. Change Satellite Up. Down buttons
6. Wireless mode icon
7. Cable mode icon
8. ON/OFF switch
9. Battery door
10. RJ25 Socket
11. Magnets Control Box:
12. Fuse
13. Power Switch
14. Power LED
15. Sync Button
16. Status LED
17. USB update port
18. RECEIVER
19. LNB IN
20. Antenna Connectors
21. RJ25 Panel Connector
22.  Installation Button
23. Power Input

Product contents

• Antenna Unit / Control Box / Control Panel

• 85cm Antenna (separate carton) 50cm Antenna (Fitted)

• Accessory Pack

• LNB Park Plate x 1

• Control Box bracket x 2

• Control Panel mount x 1

• RJ25 Cable x 1

• Battery 1.5v AA x 2

• Power Cable x 1

• No.10 Screws x 6

• No.6 Screws x 6

• Cable Clips x 6

• M6 Button Head Screw x 4

• M6 Locking Nut x 4

• 6mm Plastic Washer x 4

• Cable Entry Plate x1

Required tools and equipment

(not supplied)

• 32mm hole saw

• 2.5mm twist drill

• Power Drill

• No.2 Phillips screwdriver

• Weather Resistant Elastic Adhesive* & Applicator gun

• Surface Cleaner

• 10mm spanner

• Hexagonal socket key 4mm

• Deburrer/Round File/Emery paper

• Conduit (recommend method for securing cables)

• Automotive 2.5mm² cable

• Electrical connector block

• Flylead (for connection to satellite receiver)

*Maxview recommends the following adhesives:

• Sikaflex®-512 Caravan

• Geocel® Geobond HM

• Sikaflex®-252

Selecting an installation location

Positioning the Antenna Unit

• Check for obstructions such as roof lights and vents.

• Check for electrical cables beneath screw fixing points.

• Check Antenna Unit cables will reach Control Box (Maxview can supply extended cables).

• Do not allow the dish to overhang the edge of the vehicle

• Clearance around antenna system when in use is shown with reference

Key dimensions (cm) and weights Seeker/Seeker Skew

Positioning Control Box:
Site the Control Box in a convenient location where:

• Front and rear connections are accessible.

• Cables can be routed and concealed neatly.

• There is an electrical supply of 12V dc permanent and ignition.

• There is adequate ventilation.

• The Control Box is not encased with metal (if using wireless mode).

• Material construction and thickness is suitable for fixings.

Positioning Control Panel:
The Control Panel is designed to be easily visible in the living area as it displays a clock and thermometer when in sleep mode.

• Do not place near wet hazard areas such as near sinks or bathroom.

• Do not place near heat sources or in direct sunlight.

• Avoid placing Control Panel next to walk ways where it could easily be knocked.

Attaching Antenna Mount Plate & LNB Park Plate:

1. Remove antenna unit from wooden transit packaging
2. Remove mounting plate from Antenna Unit by removing 6 x M6 nuts using 10mm spanner
3. Clean roof, Mounting Plate and LNB Park Plate in accordance with adhesive manufacturer’s guidelines
4. Mark a centre line for the antenna making sure dish will not overhang vehicle
5. Align notches on plate with centre line
6. Mark the position of 6 screw fixing holes
7. Mark position of LNB Park Plate
8. Drill 6 x 2.5mm pilot holes into the roof
9. Apply adhesive to entire surface of Antenna Mounting Plate and LNB Park Plate and firmly place them into position
10. Place a small amount of adhesive into each hole before screwing plate to roof
11. Wipe off excess adhesive with a cloth

Note:

• Follow manufacturer’s instructions when applying adhesive. Do not travel until adhesive has cured noting that curing times vary with weather conditions.
• Take care when working at heights. Always follow ladder manufacturer’s safety advice.
• Use creeper boards where necessary to ensure roof construction can support your weight.
• Power tools should be used in accordance with manufacturer’s instructions

Electrical installation:
Whilst the adhesive is curing prepare the electrical connections for the Control Box. The Control Box requires a permanent 12V supply and a secondary 12V supply that provides power when the engine of the vehicle is running.
Note: the brake light circuit is not suitable. It is recommended to create a new circuit direct to the battery using a minimum cable cross sectional area of 2.5mm 2 and an inline fuse of 5A. Do not connect to existing circuits that supply high power devices such as water pumps, air conditioning units or sources of interference such as electric igniters for gas stoves. Route cables carefully avoiding areas of excessive heat such exhaust systems and any moving parts in the engine compartment or drive shafts.

Join Power Cable to new circuit using a robust connection method such as…

• Crimp connectors
• Screw terminal connector block
• Snap fit automotive tap connectors

Caravans
Power can be taken directly from the leisure battery on the caravan. The ignition cable should be connected to the ignition key circuit which can be traced using the charts below. The caravan will either be fitted with the 13 Pin Euro Connector or have two 7/8 Pin connectors.

12S 7 Pin Connector
1| Reversing light(s)| Yellow
2| Positive ignition key on (Battery Charging)| Blue
3| Earth| White
4| Positive direct from battery (Power)| Green
5| Reverse Sensor (Optional)| Brown
6| Positive ignition key on (Fridge)| Red
7| Earth return for contact 6| Black

Caution : All electrical work should be carried out by a competent person.
If in doubt seek advice from a qualified electrician.

Attach antenna unit to mounting plate:
Carefully lower the antenna unit onto the Mounting Plate and re-attach the M6 Nuts and Washers that were previously removed.

Caution:
Replace Nylon locking nuts if they have been removed more than twice. The locking action of the Nylon becomes less effective if repeatedly assembled and disassembled.

Installing cables:

1. Check there are no hidden cables in the roof structure and that the hole location is clear of obstructions both internally and externally.
2. Turn over for Cable Entry Cover installation instructions

Application example:

Note: To prevent trip hazards it is recommended that cables are concealed in PVCu conduit (not supplied) where access is required to the roof of the vehicle.

Installing Cable Entry Cover

1. Plan your installation carefully
2. Drill a 32mm ø hole in roof
3. Prepare surface for adhesion
4. Apply sealant as shown in A,B,C (we recommend Sikaflex-512 Caravan)*
5. Position top hat
6. Position cable entry cover
7. Wipe excess sealant with a dry cloth

Applying sealant example:

Installing Control Box

Having previously chosen a suitable location

1. Clip the mounting brackets onto the Control Box.
2. Place Control Box on the horizontal or vertical surface and mark the 4 holes.
3. Depending on material drill a pilot hole or use a bradawl.
4. Attach cables to Control Box refer to page 11 for details.
5. Screw control box into position using 4 x No. 6 Screws.

Mounting positions:
Position the Control Box in one of the 4 ways shown left.
Make sure that the front is easily accessible.

Fitting the Control Box Brackets:
The brackets snap fit to the Control Box casing

Installing Control Panel

Choose most suitable method of communication between Control Panel and Control Box.

Wireless mode:

1. Install batteries into Control Panel in accordance with instructions on page 12.
2. Turn Control Box and Control Panel on.
3. Pair Control Box and Panel together see page 13.
4. Choose suitable location for Control Panel – press change sat button periodically to check wireless reception.
5. When satisfied with the location of the Control Panel mark the position of the fixing holes on the magnetic mount then attach to wall with 2 No.6 screws.

Cable mode:

1. Choose a location to mount the Control Panel.
2. Mark the fixing holes then make a pilot hole with a drill or bradawl.
3. If required remove one of the knock outs with a pair of pliers.
4. Pass cable through hole in Magnetic Mount.
5. Screw the Magnetic mount to the wall with the RJ25 cable laying flat and un-twisted in the channel.
6. Connect the Control Panel to the RJ25 cable and place onto Magnetic Mount whilst pulling through the cable.

Connection diagram

Connectivity:

• The system is for use only with a Sky Q™ Receiver only.
• It is important that the 2 Coaxi al cables are connected correctly as per the diagram to ensure the function of the system
• The Coaxial Cables have been labeled V (Vertical Signal) and H (Horizont al Signal).
• Please ensure that the cable marked H is connected to the splitter input labeled IN.
• The 2 x Flyleads to b e connected to the splitter outputs labeled OUT.
• 1 output from the splitter connects to the Control Box LNB Input
• 1 output from the splitter connects to the SKY™ Receiver SAT IN 2 Input
• Coaxial cable la bell ed V connects directly to the SKY™ SAT IN 1 input

Sky Q™ B ox Set Up:
The Sk y™ Box should already be beset to Wideband LNB Type as default.
If you find the Seeker lock s onto the Satellite and the SK Y ™ Receiver has no signal we suggest you check connections and ensure the LNB ty pe is on Wideband NOT SCR.

Attach Satellite Dish to Antenna Unit

1. Ensure Antenna Unit is free from obstacles.

2. Press the installation button on the reverse of the Control Box to elevate the antenna. Once elevated turn off the power to Control Box and remove the fuse.

3. Fix the satellite dish to Antenna Arm using M6 Button Head Screws, M6 Nuts, and 6mm Plastic Washers.
   The 65cm and 85cm satellite dishes have different fixing hole positions. Therefore 4 of the holes will be unused.

4. Remove all tools, packaging, and obstructions from the roof.

5. Replace the fuse and turn the power switch on. The antenna will automatically retract into the park position.

Caution:
Replace Nylon locking nuts if they have been removed more than twice. The locking action of the Nylon becomes less effective if repeatedly assembled and disassembled.

Testing Antenna Unit:
Position the vehicle so that there is an unobstructed view of the southern sky. Follow the instructions on page 15 to search for a satellite

Caution:
Before driving vehicle on a highway ensure adhesive has cured. Check all fasteners are secure.

Installing batteries

Remove the battery door and insert 2 AA (LR6) batteries as shown.
Take care to observe the correct polarity and to use good quality sealed alkaline batteries.

Caution:

• Incorrect installation may cause battery leakage and corrosion, resulting in damage to the Control Panel.
• Do not mix old and new batteries.
• Do not mix different battery types (such as alkaline and manganese batteries).
• Do not use rechargeable (Ni-Cd) batteries.
• Do not burn or breakup batteries.
• Batteries must not be exposed to excessive heat such as direct sunlight or fire.

Time and temperature display:
The Control Panel will automatically display the ambient temperature when the antenna is not in use.

To enable the clock function:

1. Press and hold Satellite UP and Down buttons for 3 seconds
2. The clock will be shown with the Hour digits flashing. Press Up or Down buttons to adjust the hours.
3. Press the Satellite Search button to select the minutes. Press Up or Down buttons to adjust minutes.
4. Press Antenna Park button to Exit.
   The clock will be displayed when the panel has been inactive for 10 seconds.
   Note : The clock requires power from the batteries. Turning the panel off via the switch or changing the batteries will disable the clock function. The clock is 24 hour display only.

Pairing Control Panel and Control Box

• Every Control Panel made by Maxview contains a unique electronic identification number to prevent interference between neighbouring Seeker satellite systems. When the Control Panel and Control Box are not paired the Control Panel displays RF ERROR.
• To pair the Control Box and Panel together press and release the Sync Button on the front of the Control Box.
• The Status LED will illuminate green. Then press Satellite UP or Down button on the panel to synchronise.
• This operation is only required during installation and after any software updates.

Cable mode:
The Control Panel and Box can also be connected through the included RJ25 cable.
In this mode no batteries are required.
Note : If a different cable to the one supplied is to be used ensure that it is an RJ25 6 Pin 6 Connector cable. RJ11 and RJ14 cables use the same connector but contain 2 and 4 wires respectively and will not function with the Control Panel.

Finding a satellite:
Before starting check there is a clear line of sight to the southern sky. All television broadcasting satellites have a geostationary orbit which means their location is fixed above the earth’s equator. Satellites also have a limited range of transmission so use the Zone maps included in the appendix to check your location is suitable for reception. If your location is near the limit of reception it is recommended to adjust the skew angle of the LNB to maximise signal quality and strength (see page 16 for details).

Note: The Seeker Wireless works independently from a Satellite Receiver. Therefore, any satellite receiver can be used. Ensure the TV and Satellite Receiver are connected in accordance to the manufacturer’s instructions.

Starting search mode:

1. Turn on Control Box and Control Panel
2. If Control Panel is in sleep mode displaying clock/temp press any button to wake panel
3. Using the Change Satellite UP/DOWN Buttons select a satellite*
4. Press Antenna Search button
   Note: If the search button is not pressed within 3 seconds of selecting a new satellite the seeker will revert back to the last acquired satellite.

• Please Note: Sky Q™ is only pre-programmed with Astra 2 only.

  • The antenna icon will animate and SEARCH will be displayed whilst the Seeker Wireless is searching for the chosen satellite.

  • When SAT FOUND is displayed the satellite has been located. After 10 seconds the Control Panel will enter Sleep Mode and display the time and temperature.
    Note: Search time is dependent on the change in elevation from last location. The Seeker will start the search routine from the last known elevation angle of the antenna. This greatly reduces the search time which will typically be less than 1 minute.

  • The first search from the factory set position may take as much as 15 minutes.

  • If the Seeker cannot find the desired satellite it will automatically return to the Park position and display NO SAT FOUND on the Control Panel. If this occurs please check the following:

    • Antenna has clear line of sight to satellite
    • Your location is within range of satellite – as shown on zone map
    • All cables are correctly installed

Pause function:
This function allows the user to change the desired satellite mid-way through a search operation without the need to lower the antenna. Whilst the seeker is in SEARCH mode press the Antenna Search Button to PAUSE the antenna. Select a new satellite using the Change Satellite UP/DOWN Buttons. Press the Antenna Search Button again to continue with the search.

Lowering the antenna: Press the Antenna Down button to lower the antenna. The display will show the animated icon lowering and text ANT DOWN flashing. When the ANT DOWN text stops flashing the antenna is lowered and safe for travelling.

Ignition mode: The ignition mode is a safety feature that automatically lowers the antenna and prevents accidental operation whilst travelling.
When the Seeker has detected an active ignition circuit in the vehicle the Control Panel will display ‘IGNITION’. In this mode the antenna is automatically lowered and the Control Panel function is disabled.

Note: The Control Box must be wired to a 12V DC electrical
circuit that is live when the vehicle’s ignition is on. This not only provides a safety benefit but also refreshes the Control Box memory which allows the Seeker Wireless to perform correctly.

Power consumption:

• The Seeker Wireless has been designed to minimise power consumption.
• When not in use the system enters a sleep mode where wireless communication between the Control Panel and Box is suspended. This is where time and temperature are displayed on the Control Panel.
• When the Seeker is not used for long periods of time it is recommended to switch off the Control Panel and Box. The Ignition Mode will still activate even with the Control Box power switch in the off position.
• When power is restored to the system the antenna will automatically lower into the park position.

Software Update:
To keep your Seeker up to date with the latest satellites Maxview has incorporated a USB port on the front of the Control Box. The Seeker has the ability to update its satellite data and its operational software from a simple USB flash memory stick.
Please visit www.seekerwireless.co.uk for latest software and a guide to installation.

Preparing a USB Flash Memory Stick:

1. Use a blank USB flash memory stick formatted to FAT or FAT32
2. Format USB stick:
3. In Windows XP, Vista or Windows 7
4. Insert USB key in PC, find the device in ‘My Computer, right-click and
5. Select ‘Format…’
6. Select options as shown below and press start.

Update Control Box software

1. Obtain a update-xxxx.hex file from Maxview and copy it onto a formatted USB flash memory stick.
2. Turn on Control Box.
3. Press and hold the SYNC button on the front of the Control Box for 7 seconds until SYNC LED illuminates RED.
4. Insert the USB flash memory stick. The SYNC LED will flash GREEN whilst data is been transferred.
5. When the SYNC LED goes out turn off the Control Box power and remove the USB flash memory stick.
6. Turn the power on, SYNC LED will flash RED and GREEN whilst data is written to Control Box memory.
7. When SYNC LED goes out update is complete.
8. Pair Control Panel to Control Box (see page 13)

Note: If Status LED does not flash RED and GREEN when power is restored after update then the software has not been loaded successfully. Check the readme file created by the Control Box on the USB flash memory stick for details. An update will not be successful if the file to be loaded is the same as the one already stored in the Control Box. If you experience difficulties please contact Maxview customer service.

Skew Adjustment

Skew adjustment requires rotation of the LNB in order to improve signal quality at the edge of a satellite footprint. If you have purchased a manual skew product variant, this LNB rotation adjustment must be completed by hand* using the appropriate skew angle map.
*Caution: Follow general safety advice on page 3 when carrying out manual skew adjustment.

If you have purchased an automatic skew variant the above is not applicable. Your system will use GPS to automatically rotate the LNB to the correct skew for your given location, therefore maximizing satellite reception. This process is completely automatic when the search command is started. It requires no further input from the customer. With Automatic Skew, you can rest assured that your system has maximized the signal quality for your location.

If you have any further questions regarding manual or automatic skew adjustment,  please contact Maxview Customer Services on +44 (0)1553 811000 or visit www.maxview.co.uk.

Fault finding:

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Problem

|

Actions

---|---|---
Control Panel| RF ERROR| Move Control Panel closer to Control Box. Check Control Box power is on.

The Control Panel is not paired with the Control Box (see page 13)

AZ ERROR EL ERROR| Movement of motor not detected therefore check cable connections and reset power

If problem is not resolved contact Maxview customer service.

NO SAT FOUND| Check antenna has no obstructions to the southern sky Check LNB cable connection

Weak signal area – adjust skew angle (see page 16) Software update required (see page 17)

IGNITION| Safety feature to prevent antenna operating whilst engine is running. Turn off vehicle ignition before operating antenna.
No clock displayed| Battery power has been interrupted. Reset clock (see page 12)
Control Panel screen blank| Batteries exhausted. Replace batteries or use cable connection Check Control Panel power switch is on
Lost Control Panel| Contact your local dealer or Maxview customer service
Pressing buttons gives no response| Reset power to Control Panel and Control Box
Control Box| No power| Check Fuse

Check Power cable connection Leisure battery voltage is low

Fuse blows repeatedly| Check Fuse rating is 4A

Check antenna unit is not obstructed Contact Maxview Customer Service

USB update failed| Check file was added to a blank FAT formatted USB memory stick After update check text file added to USB memory stick

Contact Maxview Customer Service

Antenna| Antenna stuck

in elevated position

| DO NOT TRAVEL UNITIL ANTENNA UNIT IS REMOVED

Remove antenna unit from roof by releasing 6 x M6 Nuts. position Carefully lift and place antenna unit on its side so that the underneath is accessible. Remove plastic connector covers with a pozi no2 screwdriver. Disconnect cables so that antenna

unit can be removed from roof. Make sure cables are secured to roof before travelling.

Environment:

Information for users on collection and disposal of old electrical equipment and used batteries
These symbols on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC.

Guarantee

All Maxview products come with a guarantee whether you have purchased your product directly from Maxview or one of our authorized stockists.
Your new Seeker Wireless system is thoroughly inspected and tested before leaving the factory and is covered by our 3-year guarantee.

How do I claim my guarantee?
In the unlikely event that you have an issue with your product please contact our Customer Services Team on +44 (0) 1553 811000 or email support@maxview.co.uk. You will need to retain your proof of purchase as we will ask for this along with the model and a serial number of your product.
In no event shall Maxview be liable for any indirect, incidental, or consequential damages from the sale or use of the product. This disclaimer applies both during and after the terms of the guarantee. This does not affect your statutory rights.

Terms and Conditions of the Guarantee

• a) Your guarantee starts from the date you purchased your item. Your guarantee will be valid from date of manufacture if you are unable to provide a proof of purchase.

• b) A guarantee authorisation must be obtained from Maxview prior to work commencing.

• c) Maxview is responsible for the cost of a replacement part if the original part is determined to be defective under the terms of the guarantee.

• d) Any replacement parts required will be supplied, by return, on receipt of the faulty part.

• e) Any work requiring replacement parts will only be sanctioned on receipt of proof of the broken part.
  The customer is responsible for the cost of replacement parts after the guarantee period has expired.

• f) Our guarantee is “Back To Base.” No travelling costs will be paid.

• g) Parts that suffer breakdown and/or failure due to flooding/water ingress or abrasive cleaning caused by solutions and/or Pressure Washers are not covered under our guarantee.

• h) Our guarantee does not cover installation or external wiring

• i) Our guarantee does not apply where:

  • The product has been abused, misused, improperly installed or improperly maintained
  • Repairs have been made or attempted by a third party other than Maxview.
  • Repairs are required due to normal wear and tear
  • Modifications have been made to the product
  • Circumstances beyond the control of Maxview that have caused the product to no longer operate correctly
  • Customer cannot provide proof of purchase
  • The ignition cable is not installed
  • The antenna unit or control box has been opened

Full terms and conditions of our guarantee can be found on our website www.maxview.co.uk

Specifications

Operating:

Average search time 30-60 seconds typical

Future proof with free software updates via a USB stick – see page 17 Low stream line profile, only 17cm in park position

Stores up to 15 satellites

Pre-programmed with 1 satellite, Astra 2

Power:

Powering:

Power Consumption: Standby Current: Battery Type:

Fuse Type:

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12V operation

Maximum 2A consumption during search 0.2A

2 x AA LR6 Alkaline Sealed (In Wireless Control Panel) 4A Mini Blade Automotive (In Control Box)

System: Elevation Range: Azimuth Range: Skew Angle: Operating Temp: Safety System: Cable Type:

UV Protection: Testing:

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10º to 70º 380º

±45º

-15º to 40º C

Automatic lowering ignition CAI approved 100 coaxial cable

All external plastic parts are UV stabilised

Fully weatherproof and watertight construction System has passed extensive water ingress test

LNB:

Type: Output: Typical Gain:

Frequency Range: Low Frequency: Arm Cable:

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High Quality 10.41GHz Wideband LNB Twin H & V

65cm – 36dB 85cm – 38.1dB 10.7-12.75GHz

10.41GHz RG179

Antenna: Material:

Reflector Thickness: Finish:

Outside Dims: Reflecting Dims:

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Aluminium 1mm

Powder coated with U.V. inhibited polyester-based 65cm dish: 67.0 x 71.5 cm 85cm dish: 85.0 x 90.5 cm

65cm dish: 63.0 x 67.5 cm 85cm dish: 81.5 x 87 cm

Mounting: Plate Material: Fixing Method: Fixing Studs: Cable Entry:|

Aluminium

Recommended adhesive(Sikaflex, Geocel or equivalent) 6 x M5 studs for system removal

Coaxial cable joining cover under antenna system

Wireless Control Panel:

Wireless Frequency: 868.3MHz Wireless Range:       10m

Sky Q™ Contract
It is the responsibility of the end user to understand the contractual agreement between themselves and SKY Q™ and any limitations of equipment this may have. In no event shall Maxview be liable for any indirect, incidental, or consequential damages pertaining to this document.

References

• Satellite TV, Terrestrial TV and WiFi for Motorhomes, Caravans and More!

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