MAJESTIC MERID42IL Gas Fireplace Owner’s Manual

MAJESTIC MERID42IL Gas Fireplace Owner’s Manual

Welcome

A. Congratulations
Congratulations on selecting a Majestic gas fireplace, an elegant and clean alternative to wood burning fireplaces. The Majestic gas fireplace you have selected is designed to provide the utmost in safety, reliability, and efficiency. As the owner of a new fireplace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings. This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals. The information contained in this owner’s manual, unless noted otherwise, applies to all models and gas control systems.Your new Majestic gas fireplace will give you years of durable use and trouble-free enjoyment. Welcome to the Majestic family of fireplace products!

Listing Label Information/Location

The model information regarding your specific fireplace can be found on the rating plate usually located in the control area of the fireplace.

B. Limited Lifetime Warranty

Hearth & Home Technologies LLC LIMITED LIFETIME WARRANTY
Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor.

WARRANTY COVERAGE:
HHT warrants that the Products and their Component Parts will be free from defects in materials and workmanship for the applicable period of Warranty coverage set forth in the table below (“Warranty Period”). If a Product or Component Parts are found to be defective in materials or workmanship during the applicable Warranty Period, HHT will, at its option, repair the applicable Component Part(s), replace the applicable Component Part(s), or refund the purchase price of the applicable Product(s). The maximum amount recoverable under this Warranty is limited to the purchase price of the Product. This Warranty is transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer. This Warranty is subject to conditions, exclusions, and limitations as described below.

WARRANTY PERIOD:
Warranty coverage begins at the date of installation. In the case of new home constructions, Warranty coverage begins on the date of first occupancy of the dwelling or six months after the sale of the Product(s) by an independent, authorized HHT dealer or distributor, whichever occurs earlier. However, the Warranty coverage shall commence no later than 24 months following the date of Product shipment from HHT, regardless of the installation or occupancy date. The term “Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for gas appliances, 10 years from the beginning date of warranty coverage for wood and pellet appliances, and 5 years from the beginning of warranty coverage for standalone gas log sets. These time periods reflect the minimum expected useful lives of the designated Component Parts under normal operating conditions.

Covered by this Warranty
1 Year| X| X| X| | X| All parts including handles, external enameled components and other material except as covered by Warranty Conditions, Warranty Exclusions, and Warranty Limitations listed
2 Years| | | | X| | All parts except as covered by Warranty Conditions, Warranty Exclusions, and Warranty Limitations listed

2 years

| | X| X| | | Igniters, Auger Motors, Electronic Components, and Glass
X| | | | | Electrical components limited to modules, remotes/wall switches, valves, pilots, blowers, junction boxes, wire harnesses, transformers and lights (excluding light bulbs)
X| | X| | | Molded Refractory Panels, Glass Liners
3 years| | X| | | | Firepots, burnpots, mechanical feeders/auger assemblies
5 years| X| | | | | Burners and logs for standalone gas log sets(Vented and Vent Free gas log sets not sold as components of the fireplace or stove)
5 years| 1 year| X| | | | | Vent Free Burners and Vent Free Log components ofHHT manufactured fireplaces or stoves
| X| X| | | Castings, Medallions and Baffles
6 years| 3 years| | | X| | | Catalysts
7 years| 3 years| | X| X| | | Manifold tubes, HHT Chimney and Terminations
10 years| 1 year| X| | | | | Burners, logs and refractory components of HHTmanufactured fireplaces or stoves
Limited Lifetime| 3 years| X| X| X| | | Firebox and heat exchanger, FlexBurn® System (engine, inner cover, access cover and fireback)
1 Year| None| X| X| X| X| X| All purchased replacement parts

B. Limited Lifetime Warranty (continued)

WARRANTY CONDITIONS:

• Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites.
• This Warranty is only valid while the applicable Product remains at the site of original installation.
• This Warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the applicable Product is authorized to sell applicable Product.
• Contact your installing distributor or dealer for Warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking Warranty service from a dealer other than the dealer from whom you originally purchased the applicable Product.
• No HHT consumer should bear cost of warranty service or costs incurred while servicing warranty claims (i.e., travel, gas, or mileage) when the service is performed within the terms of this Warranty. Check with your dealer or distributor in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this Warranty.

WARRANTY EXCLUSIONS:
This Warranty does not cover the following:

• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface finishes may occur. This is not a flaw and is not covered under the Warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the Warranty Period are not covered. These parts include: paint, wood and pellet gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this Warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the applicable Product in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the applicable Product; (2) failure to install the applicable Product in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in the operation instructions; (7) installation or use of components not supplied with the applicable Product or any other components not expressly authorized and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing; and/or (9) interruptions or fluctuations of electrical power supply to the applicable Product.
• Non-HHT venting components, hearth connections or other accessories used in conjunction with the applicable Product.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas applicable Product is installed.
• HHT’s obligation under this Warranty does not extend to the Product’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper Product for the application. Consideration must be given to the Product location and configuration, environmental conditions, insulation and air tightness of the structure. This warranty is void if:
• The applicable Product has been over-fired, operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, deformation/warping of interior cast iron structure or components, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes.
• The applicable Product is subjected to prolonged periods of dampness or condensation.
• There is any damage to the applicable Product due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation.

LIMITATIONS OF REMEDIES AND LIABILITY:

• EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN. The owner’s exclusive remedy and HHT’s sole obligation under this Warranty or in contract, tort or otherwise, shall be  limited to replacement of the Component Part(s), repair of the Component Part(s), or refund of the original purchase price of the applicable Product(s), as specified above; provided, however, that (i) if HHT is unable to provide replacement of the Component Part(s) and repair of the Component Part(s) is not commercially practicable or cannot be timely made, or (ii) the customer is willing to accept a refund of the purchase price of the applicable Product(s), HHT may discharge all such obligations by refunding the purchase price of the applicable Product. In no event will HHT be liable for any incidental or consequential damages caused by defects in the applicable Product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Warranty gives you specific legal rights and you may also have other rights which vary from State to State. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE FOR THE APPLICABLE PRODUCT. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Product Specific Information

A. Appliance Certification

This product is listed to ANSI standards for “Vented Gas Fireplace Heaters” and applicable sections of “Gas Burning Heating Appliances for Manufactured Homes and Recreational Vehicles”, and “Gas Fired Appliances for Use at High Altitudes”.

NOTICE: This installation must conform with local codes. In the absence of local codes you must comply with the National Fuel Gas Code, ANSI Z223.1-latest edition in the U.S.A. and the CAN/CGA B149 Installation Codes in Canada.

B. Glass Specifications (Tempered)

Hearth & Home Technologies appliances manufactured with tempered glass may be installed in hazardous locations such as bathtub enclosures as defined by the Consumer Product Safety Commission (CPSC). The tempered glass has been tested and certified to the requirements of ANSI Z97.1 and CPSC 16 CFR 1202 (Safety Glazing Certification Council SGCC# 1595 and 1597. Architectural Testing, Inc. Reports 02-31919.01 and 02-31917.01). This statement is in compliance with CPSC 16 CFR Section 1201.5 “Certification and labeling requirements” which refers to 15 U.S. Code (USC) 2063 stating “…Such certificate shall accompany the product or shall otherwise be furnished to any distributor or retailer to whom the product is delivered.” Some local building codes require the use of tempered glass with permanent marking in such locations. Glass meeting this requirement is available from the factory. Please contact your dealer or distributor to order.

C. BTU Specifications

Models (U.S. or Canada)| Maximum Input BTU/h| Minimum Input BTU/h| Orifice Size (DMS)
---|---|---|---
MERID36IN (NG)| **(0-2000 FT)| 30,000| 17,000| 37
MERID36IL (Propane)| **(0-2000 FT)| 29,000| 16,000| 52
MERID42IN (NG)| **(0-2000 FT)| 35,000| 20,000| 33
MERID42IL (Propane)| **(0-2000 FT)| 34,000| 17,000| 51

Important Safety and Operating Information

A. Appliance Safety
WARNING! DO NOT operate fireplace before reading and understanding operating instructions. Failure to operate fireplace according to operating instructions could cause fire or injury

DANGER

HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.

• Keep children away.
• CAREFULLY SUPERVISE children in same room as fireplace.
• Alert children and adults to hazards of high temperatures.

A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and must be installed for the protection of children and other at-risk individuals. DO NOT operate the appliance with the barrier removed. If the barrier becomes damaged, the barrier must be replaced with the manufacturer’s barrier for this appliance. Contact your dealer or Hearth & Home Technologies if the barrier is not present or help is needed to properly install one.

Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns.

• A physical barrier is recommended if there are at risk individuals in the house.
• To restrict access to a fireplace or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.
• Install a switch lock or a wall/remote control with child protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fireplace, whether operating or cooling down.

Clear Space
WARNING! DO NOT place combustible objects in front of the fireplace or block fireplace openings. High temperatures could start a fire. See Figure 3.1. Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat could damage these objects.

B. General Operating Parts

Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed.

C. Fuel Specifications
Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are  discussed.
WARNING! Risk of Fire or Explosion! Appliance must be set up for compatible gas type!

• This appliance is designed to operate on either natural gas or propane. Make sure the appliance is compatible with gas type selected for installation site.
• Conversions must be made by a qualified service technician using Hearth & Home Technologies specified and approved parts.

D. Good Faith Wall Surface/TV Guidelines

NOTICE: Surface temperatures listed above are taken with a temperature measuring probe as prescribed by the test standard used for appliance certification. Temperatures on walls or mantels taken with an infrared thermometer may yield increased temperatures of up to 30 °F (17 °C) or more depending on the thermometer settings and material characteristics being measured. Use appropriate finishing materials that are able to withstand these conditions. For additional finishing guidelines, see Section 10 in the appliance installation manual.

Good Faith Guidelines for TV Installa�ons Above Appliance

Notes:

1. These are good faith recommended clearances only and not a guarantee of compliance with all TV manufacturers’ maximum allowable opera ng temperatures.
2. Since every home has unique air ow characteris cs and maximum allowable opera ng temperatures can vary from manufacturer to manufacturer and from model to model, actual TV temperaturesshould be validated at the me of each installa on. TVs should not be used in situa ons where the actual TV temperature exceeds the manufacturers’ maximum allowable opera ng temperatures iden ed in the TV’s technical speci ca ons. Contact the TV’s manufacturer directly if you cannot locate this informa on or have ques ons regarding the informa on.
3. Mantel height and depth must conform to mantle requirements specified in the appliance installa�on manual.
4. “C” dimension taken from the top of the hood or appliance opening.
5. Sugges ons on how to further reduce TV temperatures:
   a. Increase “A” dimension.
   b. Increase “C” dimension, however, increasing “B” dimension beyond maximum recommended  typically results in higher temperatures.

E. Before Lighting Appliance
Before operating this fireplace for the first time, have a qualified service technician:

• Verify all shipping materials have been removed from inside and/or underneath the firebox.
• Review proper placement of logs, ember material and/or other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position and that the integral barrier is in place.

WARNING! Risk of Fire or Asphyxiation! DO NOT operate fireplace with fixed glass assembly removed.

F. Lighting Instructions (IPI)

G. Appliance Break-In
Follow the initial break-in procedure below to cure the materials used to manufacture the fireplace and the finishing materials around it.

• The fireplace should be run three to four hours continuously on high.
• Turn the fireplace off and allow it to cool completely.
• Remove fixed glass assembly. See Section 4.B.
• Clean fixed glass assembly. See Section 4.B.
• Replace the fixed glass assembly and run continuously on high an additional 12 hours.

Note: The IntelliFire Touch® system has a safety feature that automatically shuts down the fireplace after 9 hours of continuous operation without receiving a command from the remote control. If this occurs, restart the appliance.

NOTICE! Open windows for air circulation during fireplace break-in.

• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.

H. Heat Management
Heat Output
This model has a variable burn rate which is controlled by the command on the optional remote control, if installed. The control module is located in the control cavity of the appliance. If an optional fan is installed, the fan speed is controlled by adjusting the speed control knob or using the command on the optional remote control, if installed. If the rheostat included in the optional fan kit is installed, turn the knob clockwise to increase the fan speed and counterclockwise to decrease the fan speed. If both the optional remote and optional fan are installed, use the RC400 remote to set the fan speed or to turn the fan OFF. The fan speed dynamic icon is used to change the setting.

I. Operation During A Power Outage – IntelliFire Touch®

The IntelliFire Touch intermittent pilot ignition system comes with a battery backup system that enables the system to operate in a power outage. The system offers seamless transition from household AC power to battery backup. A factory-installed battery pack is located in the control cavity of the appliance. See Figure 3.5. Battery longevity and performance will be affected by long term exposure to the service temperatures of this appliance.

NOTICE: Batteries should only be used as a power source in the event of an emergency power outage. Batteries should not be used as a primary long-term power source.

To Operate Fireplace Using Battery Power (DC):

1. Access the control cavity of the appliance. See Figure 3.5 for location. The decorative front may need to be removed.
2. Locate the battery tray and insert four AA cell batteries. Battery polarity must be correct or module damage will occur. See Figure 3.5. A complete wiring diagram is included in the Electrical section of the appliance Installation Manual.
3. Turn the appliance on according to the instructions below for the appropriate type of control:

To Return to Operation Using Electrical (AC) Power Standard Wall Switch or Factory-Installed ON/OFF Switch:

• Toggle the switch to OFF and remove the batteries from the battery tray. Replace decorative front on appliance.

Wireless Remote:

• Slide the ON/REMOTE/OFF switch to the REMOTE position. Remove the batteries from the battery tray. Replace decorative front on appliance.

Ignition Module:

• Slide the ON/REMOTE/OFF switch to the REMOTE position.
• Remove the batteries from the battery tray. Replace decorative front on appliance.

J. Detailed Component Operating Instructions – IntelliFire Touch

1. The Electronic Control Module (IFT-ECM) has a three-position ON/OFF/REMOTE selector switch that must be set for proper operation. See Figure 3.6. When changing switch positions, it is important to pause in each position for 1-2 seconds.

2. If multiple control options are installed, the IFT-ECM will respond to the last command from the wired wall switch, IFT-RC400 or IFT-RC150. The wired wall switch is NOT available if a Power Vent is used.

3. The Pilot button on the IFT-ECM activates the Cold Climate function of the fireplace. This function lights the pilot flame ONLY to provide enough heat in the firebox to reduce condensation in cool, high humidity ambient conditions. To activate the Cold Climate press and hold the Pilot button for one second and release. The IFT-ECM will flash two green LED blinks, beep twice and light and rectify the pilot flame when pressed to activate. To turn off Cold Climate, press and hold the Pilot button for one second and release. The IFT-ECM will flash one green LED blink, beep once and shut down the pilot flame. If remote controls are paired with the IFT-ECM, this feature can also be activated with the IFT-RC400 and/or IFT-RC150.
   

4. An IFT-ECM reset is required if the module is in a lock-out condition. When this occurs, the appliance is shut down and the IFT-ECM status indicator LED will be blinking a RED/GREEN error code along with a one-time audible double- beep. If the IFT-ECM is in a lock-out condition, refer to the troubleshooting chart to interpret the error code and take corrective action as required. To reset the IFT-ECM after a lock-out error:

• Wait five (5) minutes to allow possible accumulated gas to clear.
• Set the IFT-ECM 3-position selector switch to ON or REMOTE position. Module will beep once and flash a three GREEN LED code on successful startup.
• If placed in ON position, the appliance will ignite normally if the error condition was corrected.
• If placed in REMOTE position, use the paired IFT- RC400, IFT-RC150 or wired wall switch to start the appliance; appliance will ignite normally if the error condition was corrected.
• If the IFT-ECM re-enters the lock-out condition  after these steps, call your dealer for service.

Appliance ON/OFF:
A wall control, thermostat or remote control may be used to control the ON/OFF function of the appliance. Follow instructions included with the installed control.

IntelliFire Touch Ignition System
NOTICE: Batteries should not be placed in the battery pack while using the transformer. Remove batteries before using the transformer, and unplug the transformer before installing the batteries. Battery polarity must be correct or module damage will occur.

Optional Heat-Zone®-Gas Kit
The Heat-Zone®-Gas heat management option is available for use with the MERID36I and MERID42I appliances. The Heat-Zone®-Gas Kit draws heat from your fireplace to an adjacent room in your home, up to 20 feet away.

Optional Heat-Out-Gas Kit
The Heat-Out-Gas heat management option is available for use with the MERID36I and MERID42I appliances and must be used in conjunction with the IFT-RC400 remote control. The Heat-Out-Gas kit draws heat from your fireplace and directs it outside, up to 25 feet away.

Optional Heat-Duct Kit
The Heat-Duct heat management option is available for use with the MERID36I and MERID42I appliances. The Heat-Duct redistributes heat from the fireplace via the furnace ductwork.

Optional Fan Kit
If desired, a fan kit may be added. Contact your dealer to order the correct fan kit. Detailed instructions are included with the fan kit.

Maintenance and Service

When properly maintained, your fireplace will give you many years of trouble- free service. Contact your dealer to answer questions regarding proper operation, troubleshooting and service for  our appliance. Visit www.majesticproducts.com to locate a dealer. We recommend  annual service by a qualified service technician.

A. Maintenance: Frequency and Tasks

Qualified ServiceTechnician
Log Inspection| Annually
Firebox Inspection| Annually
Control Compartment & Firebox Top| Annually
Burner Ignition & Operation| Annually
Optional BlackGlass Refractory| Annually
Burner Identification/ Verification| As needed

B. Maintenance Tasks – Homeowner

The following tasks may be performed annually by the homeowner. If you are uncomfortable performing any of the listed tasks, please call your dealer for a service appointment. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, et cetera. It is imperative that control compartments, burners and circulating air passageways of the appliance be kept clean. Any safety screen, guard, or barrier removed for servicing the appliance must be replaced prior to operating the appliance.

CAUTION! Risk of Burns! The fireplace shall be turned off and cooled before servicing.

Removing/Replacing Fixed Glass Assembly

• Pull the four glass assembly latches out of the groove on the glass frame. Remove glass assembly from the appliance (see Figure 4.1).
• Clean glass with a non-abrasive commercially available cleaner.
• Light deposits: Use a soft cloth with soap and water
• Heavy deposits: Use commercial fireplace glass cleaner (consult with your dealer)
• Carefully set fixed glass assembly in place on fireplace. Hold glass in place with one hand and secure glass latches with the other hand.
• Inspect and operate all glass latches to ensure they move freely and no obstructions are present.
• Reinstall decorative front.

Decorative Fronts

Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface

• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair as necessary.
• Check that fireplace openings are not blocked.
• Vacuum and dust surfaces.
• Remove batteries from remote controls.
• Unplug 6 volt adapter plug on IPI models

C. Maintenance Tasks – Qualified Service Technician

Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, drop cloth and a stable work surface.

• Inspect gasket seal and its condition.
• Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.
• Confirm there is no damage to glass or glass frame. Replace as necessary.
• Verify that fixed glass assembly is properly retained and attachment components are intact and not damaged. Replace as necessary

Burner Ignition and Operation

Frequency: Annually
By: Qualified Service Technician Tools needed: Protective gloves, vacuum cleaner, whisk broom, flashlight, voltmeter, indexed drill bit set, and a manometer.

• Verify burner is properly secured and aligned with pilot or igniter.
• Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if necessary.
• Replace Glowing embers with new dime-size pieces. DO NOT block ports or obstruct lighting paths. Refer to installation manual for proper ember placement.
• Verify batteries have been removed from battery backup IPI systems to prevent premature battery failure or leaking.
• Check for smooth lighting and ignition carryover to all ports. Verify that there is no ignition delay. Inspect and ensure the lighting of the main burner occurs within four seconds of the main gas valve opening.
• Inspect for lifting or other flame problems.
• Verify air shutter setting is correct. See Installation Manual for required air shutter setting. Verify air shutter is clear of dust and debris.
• Inspect orifice for soot, dirt and corrosion. Verify orifice size is correct. See Service Parts List for proper orifice sizing.
• Verify manifold and inlet pressures. Adjust regulator as required.
• Check all accessible gas-carrying tubes, connections, pipes and other components for leaks.
• Inspect pilot flame pattern and strength. See Figure 4.2 for proper pilot flame pattern. Clean or replace orifice spud as necessary.
• Inspect IPI flame sensing rod for soot, corrosion and deterioration. Polish with fine steel wool or replace as required.
• Verify that there is not a short in flame sense circuit by checking continuity between pilot hood and flame sensing rod. Replace pilot as necessary

Optional Black Glass Refractory

Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, dust cloths, non-abrasive glass cleaner

CAUTION! Handle fixed glass assembly with care. Glass is breakable.

• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Remove decorative front from fireplace and set aside on work surface.
• Pull the four glass assembly latches out of the groove on the glass frame. Remove glass assembly from the appliance See Figure 4.1.

Burner Identification/Verification
The burner may be accessed for identification and verification purposes. This task should be performed by a qualified service technician. Only the log/grate assembly and burner skirt need to be removed in order to identify burner. See Figure 4.3 for burner identification features.

Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions – Appliance

variations. As the fireplace warms, thiscondensation will disappear.
Blue flames| This is a result of normal operation and the flames will begin to yellow as the fireplace is al- lowed to burn for 20 to 40 minutes.
Odor from fireplace| When first operated, this fireplace may release an odor for the first several hours. This is caused by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may also be released from finishing materials and adhesives used around the fireplace. These circumstances may require additional curing related to the installation environment.
Film on the glass| This is a normal result of the curing process of the paint and logs. Glass should be cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See your dealer.
**** Metallic noise| Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the sound produced by a furnace or heating duct. This noise does not affect the operation or longevity of the fireplace.
Is it normal to see the pilot flame burncontinually?| In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is turned off. Some optional control systems available with IPI models may allow pilot flame to remain lit.
Power Outages(battery backup)| This appliance can be operated on battery power in the event of a power outage. To access the battery pack, the decorative front, mesh and glass assembly must be removed. Refer to Section 3 for more details.
Wall above appliance feels hot to the touch.| No action necessary. This appliance ships with a non-combustible material attached. Speci- fications of the attached non-combustible material are listed in the Installer’s Manual for this appliance.

B. Frequently Asked Questions – IntelliFire Touch Controls (Optional IFT- RC400)

The appliance does not respond to commands from the remote control display does not light up when screen is touched.| Batteries are depleted.| Verify batteries are new.
Batteries are incorrectly oriented.| Verify batteries are installed in correct orientation as shown on batteries receptacle.
**** The display on remote lights up when screen is touched but it does not respond to commands.| Touchscreen has lost calibration.| Touchscreen needs to be re-calibrated. Call dealer to have screen re-calibrated.
**** Child Lock is ON.| Check child lock icon located at the top of the remote display. If ON, it will show as a ‘locked’ symbol. To unlock, remove battery compartment door, locate child lock switch and move to ‘unlock’ position. Verify child lock icon on screen is now displayed in ‘unlock’ position.
The remote displays the following message on-screen:No dealer info available| Dealer information not programmed into remote.| Remote will still provide all available functions, and appliance is fully available for use. Call dealer to have them program.
The remote displays the following message on-screen:Call “Dealer Name & Number” toschedule maintenance.| 300 hours of use. Appliance is still fully functional.| The appliance has been burning for 300 hours and is due for a regular maintenance. Call dealer to have them perform maintenance.
**** The room temperature displayed on the remote is either slow or quick to respond while operating in thermostat mode.| Remote is placed at a very short distance or too far away from the appliance.| Try to keep the remote close to the appliance but not directly infront of it. The remote acts as the thermostat.
Remote is placed in the path of an air draft or vent.| Move the remote away from the direct path of air flow. Theremote acts as the thermostat.
**** Flame Modulation| The control system is designed to automatically adjust the flame intensity based on the difference between the desired room temperature, and actual temperature. In thermostat mode, the hearth appliance will start in HI flame, but as the actual temperature approaches the desired set temperature on the remote, the flame intensity will automatically decrease. Automatic flame modulation will result in more control of the temperature, and will cause the appliance to cycle OFF/ON less.
The appliance turns OFF the flameafter extended periods of operation| 9 hour safety shutdown timer| This is normal behavior. The appliance has a safety timer that will automatically turn OFF the flame after nine hours of uninterrupted operation.
The remote displays the following message on-screen: Fan will turn on within 3 minutes| Functioning as intended.| The appliance has a three minute delay timer before the fan is turned ON. This allows the air surrounding the appliance to be heated before being pushed into the room.
The remote displays the following message on-screen:“Replace remote batteries.”| Low batteries in remote.| Install new batteries in the remote.
The remote is displaying an incorrect brand.| Remote was programmed incorrectly.| Call dealer to have them program the remote with correct branding. Remote is still fully functional and the appliance is unaffected.
After turning flame ON using remote, the flame does not turn ON immediately and instead a two minute timer is displayed.| **** Power vent is installed on the appliance.| This is expected behavior and the two minute timer is called a pre-purge timer. The flame will turn ON at the expiration of the timer.
The remote displays the following message on-screen:“Remote Control CommunicationError.”| No power to appliance.| Verify home circuit breaker is on and master reset is on (ifequipped).
Power outage.| Install new batteries in battery backup.
The remote displays the following message on -screen: Sorry your appliance did not start. Try again by pressing Flame On.| No power to appliance. No gas to appliance. Accumulationof air in gas line from extended period of appliance inactivity. Gas control system failure.| Verify that appliance has power and gas. Verify that the appliance accepts flame ON commands with an audible beep, and successfully turns flame on within 90 seconds. If this failure persists, contact dealer for service.

C. Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

IntelliFire Touch

Error Codes:

sparks for 90 sec, no flame rectification.
2 Red: 1 Green| IFT-RC400 display: ‘Error Pilot Flame’, pilot valve solenoid not detected.
2 Red: 2 Green| Sparking feedback signal error, spark coil failure.
5 Red: 1 Green| IFT-RC400 display: ‘Error Power Vent’ (if installed).

Troubleshooting

__****** Pilot won’t light, module clicks but no spark 90 sec, 3 Red/1 Green Lock out.| Incorrect wiring.| Verify ‘S’ (White) sense wire and ‘I’ (orange) ignitor wire are connected to correct terminals on IFT-ECM.
Loose connections or electrical shorts in wiring.| Verify no loose connections or electrical shorts in wiring from module to pilot assembly. Verify wire insulation is not damaged. Verify wires are not grounding out to chassis, pilot burner, or any other metal object. Replace any damaged wires.
Ignitor gap is too large.| Verify spark gap is approximately 0.095” (2.41 mm) to 0.135”(3.43 mm).
__**** Pilot won’t light, there is no noiseor spark.| No AC power, AC/DC adaptor faulty, backup batteries (if being used) depleted, IFT- ECM slider switch in OFF position.| Verify IFT-ECM slider switch is in ON or REM position. Verify AC power available to junction box. Verify AC/DC adaptor is plugged into junction box and ECM. Verify AC/DC adaptor output voltage is between 5.7-6.3 Vdc. If battery pack is used, check battery pack voltage is >4.2 V (if not, replace batteries).
Shorted or loose connection in system wiring or wiring harness.| Verify system wiring configuration. Remove and reinstall wiring harness that plugs into module. Check continuity of wires in valve wiring harness. Replace any damaged components.
Poor or no system ground.| Verify black ground wire in valve harness is connected to metal chassis of fireplace.
Pilot won’t light, there is no noiseor spark, 2 Red/1 Green Lockout.| ** Pilot solenoid not detected.| Check if valve harness orange wire is connected to pilot solenoid valve. Check pilot solenoid resistance, nominal is 40 ohms. If open or shorted, replace valve. Check valve harness wire continuity, if open replace 6-pin harness.
Pilot won’t light, there is no noiseor spark, 2 Red/2 Green Lockout.| Spark coil failure.| Replace ECM.

IntelliFire Touch – (continued)

**** Pilot sparks but does not light, after 90 sec, 3 Red/1 Green Lockout| No gas supply.| Verify incoming gas line ball valve is ‘Open’. Verify inlet pressure is within requirement for gas type used. Contact gas supplier.
ECM has poor ground.| Verify wiring, check valve harness black wire is securelygrounded to metal chassis.
Gas valve defective.| Check pilot valve solenoid kick and hold voltages during ignition cycle. Kick V should be >1 V, hold V minimum 0.26 V. If voltages are OK, replace gas valve.
**** Pilot lights but main burner does not light. Pilot continues to spark for 90 sec then goes into 3 Red/1 Green Lockout.| **** No flame detected. Flame rectification issue.| Check if white sense lead is securely connected to ‘S’ terminal of IFT-ECM. Check resistance of sense lead between sense rod tip and connector to IFT-ECM, should be less than 1 ohm- if not, replace pilot assembly. Check system ground, ensure black valve harness wire is securely attached to metal chassis. Check wiring for damage. With system OFF, check resistance between tip of sense rod and pilot hood, should be resistance (>1 M-ohm).
No flame detected or senserod contamination.| With glass assembly installed, verify pilot flame is engulfing flame sense rod on pilot assembly. Verify inlet gas pressure is correct for gas type. Polish flame sense rod with fine steel wool to remove any contaminants that may have accumulated.
Pilot lights and rectifies, but mainburner does not light.| Main valve solenoid.| Check if green wire in valve harness is connected to green main valve solenoid. Check main valve solenoid resistance, nominal is 60 ohms. If open or shorted, replace valve. Verify valve inlet pressure is correct for gas type.
Pilot and main do not light, ECMgoes into 5 Red/1 Green Lockout.| **** Power Vent (PV) Failure.| Power Vent blower defective – check wiring to IFT-ACM, check if blower is working. Check if PV pressure switch is connected to brown and black wire in 6-pin valve wire harness. Check if pressure switch is closed (shorted) when PV blower is running. Refer to PV troubleshooting instructions.
**** Appliance lights and runs for a few minutes then shuts down and/or appliance cycle ON and OFF with less than 90 sec of ON time.| **** Shorted or loose connection inflame detection circuit.| Check if white sense lead is securely connected to ‘S’ terminal of IFT-ECM. Check resistance of sense lead between sense rod tip and connector to IFT-ECM, should be less than 1 ohm- if not, replace pilot assembly. Check system ground, ensure black valve harness wire is securely attached to metal chassis. Check wiring for damage. With system OFF, check resistance between tip of sense rod and pilot hood, should be resistance (>1 M-ohm).
Poor flame rectification orcontaminated sense rod.| With glass assembly installed, verify pilot flame is engulfing flame sense rod on pilot assembly. Verify inlet gas pressure is correct for gas type. Polish flame sense rod with fine steel wool to remove any contaminants that may have accumulated. Verify no soot deposits are in sense rod to pilot hood gap.
Logs are set up wrong.| Remove and re-install logs per the log placement instructions.
**** Damaged pilot assembly.| Verify the pilot assembly ceramic insulator around the flame sensing rod is not cracked, damaged or loose. Check resistance between tip of sense rod and IFT-ECM connector, should be less than 1 ohm. Replace pilot assembly if damage is detected.

Reference Materials

A. Accessories

Install approved accessories per instructions included with accessories. Contact your dealer for a list of approved accessories. WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty.

** IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.| ****Stocked at Depot
ITEM| DESCRIPTION| COMMENTS| PART NUMBER
| Log Assembly| | LOGSDBDV36| Y
1| Log A| | SRV2397-701|
2| Log B| | SRV2397-702|
3| Log C| | SRV2397-703|
4| Log D| | SRV2397-704|
5| Log E| | SRV2397-705|
6| Log F| | SRV2397-706|
7| Insulation Board| | 2166-136|
8| Glass Heat Shield| | 2207-723|
9| False Back| | 2397-720|
10| Exhaust Baffle| | 2506-109|
11| Grate Assembly| | 2397-015|
12| Burner Assembly| | 2397-007| Y
13| Burner Skirt| | SRV2208-102-BK|
14| Base Pan Assembly| | 2397-024|
15| Valve Assembly| Refer to valve page|
16| Glass Assembly| | GLA-6000G| Y
17| Junction Box (Plastic)| | SRV4021-013| Y
**|
---|---
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.| **Stocked at Depot
ITEM| DESCRIPTION| COMMENTS| PART NUMBER
** 15.1| Pilot Assembly – NG| | 2397-012| Y
Pilot Assembly – Propane| | 2397-013| Y
| Pilot Tube| | SRV485-301| Y
15.2| Pilot Bracket| | 2208-101|
15.3| Burner Leg| | 2208-106|
15.4| Valve Bracket| | 2118-104|
15.5| Battery Pack| | SRV2326-134| Y
15.6| Power Supply| | SRV2326-131| Y
15.7| Flex Ball Valve Assembly| | SRV302-320| Y
** 15.8| Valve – NG| | SRV2166-302| Y
Valve – Propane| | 2166-303| Y
15.9| Male Connector| Pkg of 5| 303-315/5| Y
15.10| Bulkhead W/ Flex| | SRV7000-156| Y
15.11| Shutter Bracket Assembly| | 2118-121| Y
15.12| Harness, IFT 6 Pin Wiring| | SRV2326-132| Y
15.13| Module, IFT Control| | SRV2326-130| Y
| Orifice (#37) – NG| **MERID36IN/IL| 582-837| Y
Orifice (#52) – Propane| SRV582-852| Y
Orifice (#33) – NG| ****MERID42IN/IL| 582-833| Y
Orifice (#51) – Propane| SRV582-851| Y**

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.| **Stocked at Depot
---|---
ITEM| DESCRIPTION| COMMENTS| PART NUMBER
| Flue Restrictor| Qty 2 req| 385-328|
| Gasket AssemblyIncludes: Burner Neck, Vent, and Air Shutter Gaskets| | 2166-081|
| Glass Clip Support Assembly| Qty. 4 req| 2382-400| Y
| Jumper Wire| | SRV2187-198| Y
| Lava Rock| | 4021-297|
| Mineral Wool| | SRV14333|
| Refractory Set, Tavern Brown| MERID36IN/IL| BRICK36MERTB|
MERID42IN/IL| BRICK42MERTB|
Refractory Set, Cottage Red| MERID36IN/IL| BRICK36MERCR|
MERID42IN/IL| BRICK42MERCR|
Refractory Set, Herringbone| MERID36IN/IL| BRICK36MERTBH|
MERID42IN/IL| BRICK42MERTBH|
| Surround Assembly| MERID36IN/IL| 2166-019|
MERID42IN/IL| 2170-019|
| Thermostat Wire Assembly| | SRV2118-170| Y
| Touch up Paint| | TUP-GBK-12|
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Conversion Kits
| Conversion Kit NG| MERID36IN/IL| MERID36NGK| Y
MERID42IN/IL| MERID42NGK| Y
| Conversion Kit Propane| MERID36IN/IL| MERID36LPK| Y
MERID42IN/IL| MERID42LPK| Y
| Orifice, Pilot NG| | SRV593-528| Y
Orifice, Pilot Propane| | SRV593-527| Y
| Regulator NG| | NGK-DXV-50| Y
Regulator Propane| | SRVLPK-DXV-50| Y**

C. Contact Information

Majestic, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
www.majesticproducts.com

Please contact your Majestic dealer with any questions or concerns.
For the location of your nearest Majestic dealer,
please visit www.majesticproducts.com.

References

• Fireplace | Stove | Heater | HPBA
• P65Warnings.ca.gov
• majesticproducts.com

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