WYZE Home Monitoring SE Sense Hub User Manual

: June 10, 2024
: Wyze

WYZE Home Monitoring SE Sense Hub User Manual

WELCOME TO WYZE

Wyze Home Monitoring is an automated monitoring service designed to keep your home safe and report threats even when you can’t review Events by yourself. During an emergency, an agent from the monitoring center will reach out to you and dispatch authorities if necessary

ACTIVATION

To activate Wyze Home Monitoring, enter your activation code through the following link: services.wyze.com
Note: If you ordered a Wyze Core Starter Kit online, you may activate your Home Monitoring through your email.

SETUP

Control and monitor your entire home via the Wyze app. To get started, simply download the Wyze app to your mobile phone and log in or create an account.
To start your Home Monitoring setup, navigate to the Wyze H app, and go into the Home Monitoring Tab. When your Home Monitoring license is activated, you can tap on the ‘Start Setup’ button. This will guide you through the installation process.
Not seeing this screen? Go to services.wyze.com to activate.

HARDWARE OVERVIEW

Hub
Hub
The brains of your new security system. The Sense Hub connects sensors to the Wyze app and has a built-in siren to ward to your home internet via WiFi or Ethernet of would-be intruders. Connect the Hub and make sure it’s placed in a central location for best coverage.

Keypad
Keypad
Placed near your door, the Wyze Sense Keypad makes it easy to quickly arm and disarm your system.

Motion Sensor
Designed to detect people and not pets. Place it high on the wall for best coverage.

Entry Sensor
Always know when your doors are open or left open. Mount on primary entry/exits and windows.

INSTALLATION & SETUP

Total installation time should take less than 40 minutes. Before you get started, make sure you have a step ladder or stool handy and a screwdriver if you plan to mount your motion sensor in a corner.
Make sure to follow the in-app guide to ensure your devices are added to your Wyze account and installed properly.

WYZE SENSE HUB

Ensure your phone’s Bluetooth is turned on
Click on the Monitoring tab in the bottom navigation bar of the Wyze app
Use the included cables to plug the device into a nearby outlet and router. If your router is not located in a central location, you can also connect the Hub to WiFi
Raise the two antennas
Press the Reset button on the back of the device
Follow the in-app instructions to complete setup

After the Hub is set up, you will be prompted to add additional devices. Click on each device to begin setup.

WYZE SENSE KEYPAD

The Keypad is designed to be mounted on the wall near your door and connects to the Hub.

Slide the mounting plate and battery cover of to insert 3 AA
Replace the battery cover
Press the Reset button
Name your keypad
Clean the desired mounting location and wait for it to dry completely
Use the adhesive back or screws to secure the mounting plate to the wall
Attach your keypad to the mounting plate

NOTE: the adhesive is semi-permanent and may peel paint when removed

MOTION SENSOR

Remove the plastic battery tab. If you previously removed it, press and hold the reset button until the status light flashes 3 times
Name your sensor
Clean the desired mounting location and wait for it to dry completely
Use the adhesive backing to secure the mounting plate to the desired location
Use screws for optional added security
Attach sensor to mounting plate
Mount on wall or corner ~7 feet high
Avoid placing it near heat sources (vents, lamps, etc.)
Ensure Wyze logo is on the LEFT side

ENTRY SENSOR

Entry sensors should be mounted so the two components of the sensor are together when the door or window is closed and apart when it’s open. The lines on the side of each component should be aligned and facing each other when installed

Remove the plastic battery tab. If you previously removed it, press and hold the Reset button until the status light flashes 3 times
Name your sensor
Clean the desired mounting location and wait for it to dry completely
Use the adhesive to secure the sensor into place

HOW TO USE YOUR SYSTEM

Home Monitoring Modes

What are Modes?

Modes let you manage the behavior of your Home Monitoring devices and can be accessed on your Wyze Keypad or in the Home Monitoring tab in-app

DISARMED MODE

Disarmed Mode will only allow cameras to be on duty and will not trigger an alarm.

HOME MODE

Home Mode will monitor your home your doors & windows. This mode is best for when you will stay inside your home with minimal movement. In this mode, you want to prevent choosing sensors that would be easily triggered while inside your house.

AWAY MODE

Away mode monitors both the inside and outside perimeter of your home. This mode is best when you are away from your home and need your entire home monitored.

HOW TO ARM & DISARM YOUR SYSTEM

Arm/Disarm through Keypad

Enter your PIN and then press the checkmark and your desired mode

Arm/Disarm through Wyze app

Press the Disarmed, Home, or Away button in the Home Monitoring tab

HOW TO CHOOSE SENSORS FOR HOME & AWAY MODE

Go into the Home Monitoring Tab
Scroll to the bottom and tap into Home Monitoring Settings
Tap Home & Away
Choose the sensors that you would like for each mode

PIN

What is a PIN?

Your PIN will be used to disarm your system or cancel an Emergency Response request. This PIN will be entered the roug the Wyze Sense Keypad or through the Wyze app.

Arming Behavior

Require PIN for Changing Modes

If you choose to require a PIN, you will need to enter your PIN every time you switch modes. For example, switching from Disarmed to Home on your Wyze Sense Keypad will require you to enter your PIN.

How to change your PIN

Go into the Home Monitoring Tab
Scroll down to Home Monitoring Settings
Tap PIN & Safe Word
Update your PIN by tapping ‘Update PIN’
Enter your new PIN

Do Not Require PIN for Mode Changes
If you choose not to require a PIN, you will only need to enter your PIN when disarming an alarm or Entry Delay.

ENTRY & EXIT DELAYS

Entry Delay

Change your Entry & Exit Delay

Go into the Home Monitoring Tab
Scroll to the bottom to find the Home Monitoring Settings button
Navigate to Entry & Exit Delay
Choose your delay time for Home or Away

Exit Delay

Control the amount of time for people to leave your home before the system is armed. You may choose between 0 to 180 seconds.

SAFE WORDS

What is a Safe Word?

A Safe Word is a secret word chosen by you and used by your monitoring agent to verify your safety. It is important to choose a word that can be pronounced clearly in high-stress situations. During an active alarm, our monitoring agent will contact you to confirm your safety. If you are unable to repeat your safe word, our monitoring agent may dispatch emergency services to your location.

Change your Safe Word

Go into the Home Monitoring Tab
Scroll to the bottom to find the Home Monitoring Settings button
Navigate to PIN & Safe Word
Tap Safe Word to change your word

EMERGENCY BUTTON

The Emergency Button will be used to manually activate Alarm Response. Alarm Response will trigger an alarm and notify our monitoring service provider, Noon light.

Activate through your Keypad

Press & hold the Emergency Button on the right side of your Keypad

Activate through Wyze app

Go into the Home Monitoring Tab
Tap the Emergency Button icon on the top right side
Confirm on the dialog to activate the Emergency Button

WHAT HAPPENS DURING AN ALARM

During an alarm, we will execute the list of actions you’ve selected in the Home Monitoring settings. During an alarm, we will execute the list of actions you’ve selected in Noon light know there is an alarm at your home.

HOW DO I CANCEL AN ALARM?

Enter your PIN on the Keypad or in the Wyze app.

You can cancel an alarm by entering the PIN on the physical Keypad or in the Wyze app. If you are contacted by Noonlight, please tell the agent your Safe Word to cancel the emergency dispatching. Please notice that if law enforcement has been dispatched, it would visiting your home or cancel the patrol even if you cancel the alarm.

NOON LIGHT

Noon light is a nationwide modern platform for professional security monitoring and law enforcement dispatching. The monitoring center they use is UL listed, TMA Five Diamond certified, and bi-directionally redundant Wyze is collaborating with Noon light to ofier customers a modern home monitoring experience.

EXTRA INFO

MONITORING CERTIFICATE

To download your Monitoring Certificate

Navigate to the Home Monitoring tab on the Wyze app
Tap on Monitoring Certificate
Tap on Send Certificate to have your Monitoring Certificate sent to your email

FALSE ALARMS

False alarms happen when your alarm is triggered but there is no emergency. Wyze Home Monitoring Service has features built-in to prevent false alarms, but it is important you understand how your system works and avoid common mistakes.

Test Mode

We encourage you to use Test Mode after completing the Setup process to have full confidence in using your system.

How to enable Test Mode

Go into Home Monitoring Tab
Scroll to the bottom to find the Home Monitoring Settings button
Tap into Test Mode
You may exit Test Mode at any point by tapping on the ‘Exit Test Mode’ button in the notice card.

How to prevent false alarms

Follow all installation instructions and test your system to ensure pets do not trigger motion sensors
Properly train all home members and users (such as babysitters and visitors)
Secure doors and windows before arming
Remember your PIN so you can quickly disarm your system
Remember your Safe Word so you can cancel an alarm if the monitoring center contacts you
Periodically check if the sensors are attached to the window or door firmly

PERMITS AND REGISTRATIONS

Some cities may require a permit for a professional home security system. Please check with your local government for specific requirements and rules.

FCC WARNIN

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation.

FCC RADIATION EXPOSURE STATEMENT:

This equipment complies with FCC radiation exposure limits set forthfor an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ISEDC RSS WARNING:

This device complies with ISEDC licence-exempt RSS standard (s). Operation is subject to the following two conditions:

this device may not cause interference, and
this device must accept any interference, including interference that may cause undesired operation of the device.

FCC WARNING: ISEDC RADIATION EXPOSURE STATEMENT:

This equipment complies with ISEDC RF radiation exposure limits
set forth for an uncontrolled environment. This transmitter must not be co- located or operating in conjunction with any other antenna or transmitter.

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NEED HELP?
Contact our support team:
https://support.wyze.com
Join our Community:
https://wyze.com/community