WYZE Home Security Monitoring and Alarm Sense Hub User Manual

: June 10, 2024
: Wyze

WYZE Home Security Monitoring and Alarm Sense Hub

WELCOME TO WYZE

Wyze Home Monitoring is an automated monitoring service designed to keep your home safe and report threats even when you can’t review Events by yourself. During an emergency, an agent from the monitoring center will reach out to you and dispatch authorities if necessary.

IN THE BOX

Wyze Sense Hub × 1
Wyze Keypad × 1
Contact Sensor × 2
Wyze Entry Motion Sensor × 1
Quick Start Guide × 1
Window Decals × 2

ACTIVATION

To activate Wyze Home Monitoring, enter your activation code through the following link: services.wyze.com
Note: If you ordered a Wyze Core Starter Kit online, you may activate your Home Monitoring through your emai

SETUP

Control and monitor your entire home via the Wyze app. To get started, simply download the Wyze app to your mobile phone and log in or create an account.
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To start your Home Monitoring setup, navigate to the Wyze HARDWARE OVERVIEW app, and go into the Home Monitoring Tab. When your Home Monitoring license is activated, you can tap on the ‘Start Setup’ button. This will guide you through the installation process. Not seeing this screen? Go to services.wyze.com to activate.

HARDWARE OVERVIEW

Hub The brains of your new security system. The Sense Hub connects sensors to the Wyze app and has a built-in siren to ward to your home internet via WiFi or Ethernet and make sure it’s placed in a central location for best coverage.
Keypad
Placed near your door, the Wyze Sense Keypad makes it easy to quickly arm and disarm your system.

Motion Sensor
Designed to detect people and not pets. Place it high on the wall for best coverage.
Entry Sensor
Always know when your doors are open or left open. Mount on primary entry/exits and windows.

INSTALLATION & SETUP

Total installation time should take less than 40 minutes. Before you get started, make sure you have a step ladder or stool handy and a screwdriver if you plan to mount your motion sensor in a corner. Make sure to follow the in- app guide to ensure your devices are added to your Wyze account and installed properly

WYZE SENSE HUB

Ensure your phone’s Bluetooth is turned on.
Click on the Monitoring tab in the bottom navigation bar of the Wyze app.
Use the included cables to plug the device into a nearby outlet and router. If your router is not located in a central location, you can also connect the Hub to WiFi
Raise the two antennas
Press the Reset button on the back of the device
Follow the in-app instructions to complete setup
After the Hub is set up, you will be prompted to add additional devices. Click on each device to begin setup

Mount on wall or corner ~7 feet high
Avoid placing it near heat sources (vents, lamps, etc.)
Ensure Wyze logo is on the LEFT side

ENTRY SENSOR

Entry sensors should be mounted so the two components of the sensor are together when the door or window is closed and apart when it’s open. The lines on the side of each component should be aligned and facing each other when installed.

Remove the plastic battery tab. If you previously removed it,
press and hold the Reset button until the status light flashes 3 times Name your sensor
Clean the desired mounting location and wait for it to dry completely
Use the adhesive to secure the sensor into place

HOW TO USE YOUR SYSTEM

DISARMED MODE

What are Modes?

Modes let you manage the behavior of your Home Monitoring devices and can be accessed on your Wyze Keypad or in the Home Monitoring tab in-app.

DISARMED MODE

Disarmed Mode will only allow cameras to be on duty and will not trigger an alarm.

HOME MODE

Home Mode will monitor your home your doors & windows. This mode is best for when you will stay inside your home with minimal movement. In this mode, you want to prevent choosing sensors that would be easily triggered while inside your house

AWAY MODE

Away mode monitors both the inside and outside perimeter of your home. This mode is best when you are away from your home and need your entire home monitored

HOW TO ARM & DISARM YOUR SYSTEM

Arm/Disarm through Keypad

Enter your PIN and then press the checkmark and your desired mode

Arm/Disarm through Wyze app

Press the Disarmed, Home, or Away button in the Home Monitoring tab

HOW TO CHOOSE SENSORS FOR HOME & AWAY MODE

Go into the Home Monitoring Tab
Scroll to the bottom and tap into Home Monitoring Settings
Tap Home & Away
Choose the sensors that you would like for each mode

PIN

What is a PIN?

Your PIN will be used to disarm your system or cancel an Emergency Response request. This PIN will be entered through the Wyze Sense Keypad or through the Wyze app.

Arming Behavior

Require PIN for Changing Modes
If you choose to require a PIN, you will need to enter your PIN every time you switch modes. For example, switching from Disarmed to Home on your Wyze Sense Keypad will require you to enter your PIN.

Do Not Require PIN for Mode Changes
If you choose not to require a PIN, you will only need to enter your PIN when disarming an alarm or Entry Delay.

How to change your PIN
Go into the Home Monitoring Tab Scroll down to Home Monitoring Settings Tap PIN & Safe Word Update your PIN by tapping ‘Update PIN’ Enter your new PIN

ENTRY & EXIT DELAYS

Control how much time you allow to disarm your system before an alarm. You may choose between 0 to 180 seconds.
If you do not disarm your system, an alarm will begin.

Control the amount of time for people to leave your home before the system is armed. You may choose between 0 to 180 seconds.

Change your Entry & Exit Delay

Go into the Home Monitoring Tab
Scroll to the bottom to find the Home Monitoring Settings button
Navigate to Entry & Exit Delay
Choose your delay time for Home or Away

SAFE WORDS

What is a Safe Word?

A Safe Word is a secret word chosen by you and used by your monitoring agent to verify your safety. It is important to choose a word that can be pronounced clearly in high-stress situations. During an active alarm, our monitoring agent will contact you to confirm your safety. If you are unable to repeat your safe word, our monitoring agent may dispatch emergency services to your location.

Change your Safe Word

Go into the Home Monitoring Tab
Scroll to the bottom to find the Home Monitoring Settings button
Navigate to PIN & Safe Word
Tap Safe Word to change your word

EMERGENCY BUTTON

The Emergency Button will be used to manually activate Alarm Response. Alarm Response will trigger an alarm and notify our monitoring service provider, Noonlight.

Activate through your Keypad

Press & hold the Emergency Button on the right side of your Keypad

Activate through Wyze app

Go into the Home Monitoring Tab
Tap the Emergency Button icon on the top right side
Confirm on the dialog to activate the Emergency Button

WHAT HAPPENS DURING AN ALARM

During an alarm, we will execute the list of actions you’ve selected in the Home Monitoring settings.
only, push notification for Android users), and our system will let By default, the siren will go off, you will receive a Critical Alert (iOS Noonlight know there is an alarm at your home.

HOW DO I CANCEL AN ALARM?

Enter your PIN on the Keypad or in the Wyze app.

You can cancel an alarm by entering the PIN on the physical Keypad or in the Wyze app. If you are contacted by Noonlight, please tell the agent your Safe Word to cancel the emergency dispatching.
Please notice that if law enforcement has been dispatched, it would be up to the officer’s jurisdiction to decide whether to proceed to visiting your home or cancel the patrol even if you cancel the alarm.

NOONLIGHT

Noonlight is a nationwide modern platform for professional security monitoring and law enforcement dispatching. The monitoring center they use is UL listed, TMA Five Diamond certified, and bi-directionally redundant.

Wyze is collaborating with Noonlight to offer customers a modern home monitoring experience.

EXTRA INFO

MONITORING CERTIFICATE

To download your Monitoring Certificate

Navigate to the Home Monitoring tab on the Wyze app
Tap on Monitoring Certificate
Tap on Send Certificate to have your Monitoring Certificate sent to your email

FALSE ALARMS
False alarms happen when your alarm is triggered but there is no emergency. Wyze Home Monitoring Service has features built-in to prevent false alarms, but it is important you understand how your system works and avoid common mistakes.

Test Mode
We encourage you to use Test Mode after completing the Setup process to have full confidence in using your system

How to enable Test Mode

Go into Home Monitoring Tab
Scroll to the bottom to find the Home Monitoring Settings button
Tap into Test Mode
You may exit Test Mode at any point by tapping on the ‘Exit Test Mode’ button in the notice card

How to prevent false alarms

Follow all installation instructions and test your system to ensure pets do not trigger motion sensors
Properly train all home members and users (such as babysitters and visitors)
Secure doors and windows before arming
Remember your PIN so you can quickly disarm your system
Remember your Safe Word so you can cancel an alarm if the monitoring center contacts you
Periodically check if the sensors are attached to the window or door firmly

PERMITS AND REGISTRATIONS

Some cities may require a permit for a professional home security system. Please check with your local government for specific requirements and rules.

FCC WARNING

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC RADIATION EXPOSURE STATEMENT

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ISEDC RSS WARNING

This device complies with ISEDC licence-exempt RSS standard (s).
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

ISEDC RADIATION EXPOSURE STATEMENT

This equipment complies with ISEDC RF radiation exposure limits set forth for an uncontrolled environment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

What’s included

Roku Monitoring Hub
Power adaptor, USB cable, and ethernet cable Included Connects your keypad and sensors and wards off intruders with a built-in siren.

Roku Entry Sensor (x2) AAA batteries (x2) included Alerts you when a door or window is opened, closed, or left open.

Roku Motion Sensor
AAA batteries (x2) and screw kit included Detects motion in your home up to 25 feet.
Designed to detect people, not pets.

Roku Keypad
AA batteries (x3) included Lets you quickly arm and disarm your system or manually trigger the alarm.

Window decal (x2)
Lets everyone know you’re monitoring your home with Roku.

What you’ll need

Internet connection
Your smartphone
Roku Smart Home mobile app
Ladder or step stool
Phillips screwdriver (optional)

Installation and setup

STEP 1: Download the Roku Smart Home app Scan the QR code below to download the Roku Smart Home app on your smartphone. Sign in with your Roku account or create one.

STEP 2: Add your system On the home screen, tap the “Monitoring” tab, then “Set up system.”

STEP 3: Set up your devices Follow the in-app instructions to set up and configure your devices, starting with the Roku Monitoring Hub.
Note: You won’t be able to install the other items until your monitoring hub is successfully set up.

Optional: After your devices are successfully set up, you can subscribe to professional monitoring at:
go.roku.com/smart-home-subscriptions

Alarm modes

Home mode
Choose which sensors you want to trigger an alarm when you’re home. Typically, you would arm entry sensors.
Away mode
Choose which sensors you want to trigger an alarm when no one’s home. Typically, you would arm both entry sensors and motion sensors.
Off
Disarm your system so your sensors don’t trigger an alarm .
Panic button
Manually sound the alarm in an emergency by pressing the button on the side of your keypad.

Additional settings

Entry and exit delay
Prevent false alarms by setting a warning period before your alarm goes off.
Critical alerts
Bypass your phone’s Do Not Disturb mode to get a

Monitoring options

Self monitoring (free)
Arm or disarm your system or change modes remotely in the app or on the keypad. Get instant alerts when a sensor or alarm is triggered so you can take action in real time.
24/7 Professional monitoring (subscription required)
Live agent response
Round-the-clock agents contact you immediately when an alarm is triggered in your home and send assistance if you can’t respond.
One-tap emergency assistance
A single tap in the Roku Smart Home mobile app contacts a live agent who will get help to your home as quickly as possible.
Learn more at go.roku.com/smart-home-subscriptions

FCC Caution

Any changes or modifications not expressly approved by Roku, Inc. could void the user’s authority to operate this equipment. 2.4 GHz band operation of this product in the US is firmware-limited to channels 1 through 11.

Important

Note: FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.
Contains a Lithium Ion Battery
Always dispose of batteries following local recycling guidelines. Do not dispose of batteries in household waste or open fire. For more information about recycling and the battery included, see: https://support.roku.com/article/208755678.

Models
SS100BX, SS100KX, SS100MX, SS100EX

Apple and App Store are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Alexa enabled device is required to work with Alexa.

Google, Google Play, and Google Home are trademarks of Google LLC. Google Assistant-enabled device required.

Third party features and services may be subject to change or removal without notice.

Make your smart home smarter (and safer)
Roku Sensors

Expand your system with additional entry and motion sensors.
Roku Cameras
Keep an eye on what matters with indoor or outdoor cameras.
Roku Lights
Automate your lights to switch on when a sensor is triggered.
Learn more at
go.roku.com/smarthome

NEED HELP ?
Contact our support team:
https://support.wyze.com
Join our Community:
https://wyze.com/community

Setup videos
Common questions
Tips and tricks
Visit go.roku.com/monitoring