Sky Q Setup Manual

June 9, 2024
SKY

Sky Q Setup Manual

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Your Quick Guide
Discover how this award-winning box is the best and most innovative TV experience.

Introducing Sky Q

Entertainment made easy
Watch live and on demand. On your TV, online, and on the go.

Say it. Watch it.
Use Voice Control to say the name of a show, the type of show, or even a line from a show.

Take control of your TV

Pause, record, rewind, or restart live TV. You can do so much on Sky Q.

All your TV. All your apps
See your Sky TV next to your Netflix, YouTube, Spotify, BBC iPlayer, and more – all in one place, easy.

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Storage

  • 1TB – over 500hrs
  • 2TB – over 1000hrs
  • Save more of the shows you love.

Record
6 shows watch a 7th life You’ll need to change your preferences on your box to enable 6 simultaneous recordings.

Stream on
2 TVs and devices* Watch more of the shows you love

Watch in
Ultra HD See detail and clarity like never before, with up to 4 times the definition of HD.

Requires Sky Q Multiscreen and a Sky Q Mini box if you are watching on another TV. Store More: Up to 500 SD hours. Compared to the standard 500GB Sky+HD box: Sky Q 1TB box: has 700GB personal storage. 300GB reserved by Sky for other uses. Sky Q 2TB: 1.7TB personal storage. 300GB storage reserved by Sky. 1000 SD hours.Ultra HD: Ultra HD ready required, Requires Ultra HD subscription. Content depends on Sky TV subscription. Wi-Fi: Coverage depends on the home setup.

Get to know your Sky Q remote

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Extra tips and tricks

Mini Guide
When watching live TV press the select button to see the details of the show you’re watching, press right to see what’s on later, or left to choose from HD or Favourite channels.

Bluetooth technology
The Sky Q remote uses Bluetooth technology, so you don’t need to point it at your Sky Q box to make it work.

Finding your remote
Press the Q button on the front of your Sky Q box and your Sky Q remote will beep for 30 seconds.

Voice Control
Find what you want to watch faster using Voice Control. Press and hold down the blue voice button on your remote and ask Sky Q to find a show or movie. For greater control of your voice, ask Sky Q to pause, rewind, or fast-forward to the best bits.

Your Sky Q Homepage
Your Sky Q Homepage brings you personalized recommendations on what to watch and your last viewed shows so you can carry on where you left off. You can also easily navigate to the TV Guide, Catch Up TV menus and your Recordings, and access TV apps from the Sky Q Homepage.

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Catch Up TV
You’ll always find something to watch on Sky Q. Simply select Catch Up TV on your Sky Q menu to discover and watch shows from the last 30 days. There are up to 65 Catch up channels, including Sky Atlantic, BBC iPlayer, and ITV Encore.

Favorites
Easily find your most-watched channels by saving them to Favourites. Go to the TV Guide, followed by Favourites, and then select Setup Favourites. They’ll be assigned to the 1-99 channel numbers, so you can tune into them quickly.

Auto-Play
When you reach the end of an episode, Auto-Play starts the next one automatically, letting you watch a whole series in one sitting.

Recordings
You can record multiple shows without interrupting your live viewing and record a whole series at the touch of a button. Find all your recordings in one place, stored by most recent or A to Z.

Ultra HD
Sky offers the widest range of entertainment in Ultra HD. Watch dramas, movies, documentaries, and sports, including the Premier League and Formula 1, in up to four times the definition of HD, and experience clarity like never before.

Auto-Download
When you start watching an episode, the next in the series will be added to your download queue, ready to watch whenever you want.

Using the TV Guide
The Sky Q TV Guide can be accessed via the Home screen, or launched via Voice Control. You can select a specific channel type as well as Box Office events, Radio shows, and New Series that are available to you.

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Recording your favorite shows

How to record
You can schedule a recording for a TV or radio show up to 7 days before it airs. Simply find the program you want to record in your TV Guide and press Record. When you record a show, a Series Link will automatically be added to record all future episodes and seasons of a show, as well as any related shows (for example, The Great British Bake Off: An Extra Slice). Series Links will also be set up automatically when you download and then play back the latest episode of the latest series of a program from Catch Up TV.

Good to know
Series Links aren’t available for all shows and channels, and a Series Link for the next episode won’t appear in your scheduled recordings until the current one’s started or ended.

Watch your recordings

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How to watch
You can find your recordings by pressing Sky on your remote, or by pressing Home and then scrolling to Recordings.

  • Simply select the program you want to watch and it’ll start playing
  • Part way through a recording? It’ll pick up from where you left off
  • Want to watch from the start? Just select Watch from start

Good to know
Use voice control to navigate to recordings quickly by simply pressing and holding the blue voice button on your remote and saying “Recordings”.

Good to know
Pressing the Sky logo at the top of your remote takes you to Recordings.

Apps on Sky Q
Everything’s so much easier when it’s side by side. Easier to search, and easier to make the most of. That’s why we have apps like Netflix, Disney+, YouTube, Spotify, and Xite all on Sky Q. All in one place. And it’s easier to find everything faster when you tell your remote what you’re looking for.

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Access your Sky services online or on the app…

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My Sky app
The My Sky app is the quickest and easiest way to manage your account and get help and support, wherever you are.

Simple billing
Check your current Sky package, view your bill, and change how and when you pay, all in one place.

Fast problem-solving
Find easy-to-follow articles and videos on the app to help you resolve the most common issues.

Smart broadband features
Tap Broadband & Talk from the Fix a Problem menu to test your home broadband connection.

The app will identify the cause of your broadband issue and guide you through the simple steps to get you back online quickly and easily. You can also keep track of your broadband usage or see your broadband speed by selecting Broadband & Talk from the Manage Account menu.

My Account
Log in to sky.com/myaccount via your laptop or desktop computer to update your account details and change your package all with a simple click. You can also create your Sky iD – your login for all our services.

Or straight from your TV

My Account
Get immediate access to your Sky account by selecting My Account on the Sky Q Homepage.
Here, you can:

  • Reset your TV PIN
  • View your latest and previous bills
  • Make a payment or change your payment details
  • Reschedule a visit from an engineer*

Help from your homepage
The Help section features step-by-step videos and articles to help you get more from Sky Q. Whether you need a hand with your recordings or want to know how to view your Facebook photos on your TV, simply select Help on the Sky Q Homepage.

Introducing Sky VIP Your new loyalty program
Now you’re a Sky VIP, don’t miss out on everything your new loyalty program has to offer. It’s our way of saying thank you.

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Discover your rewards today
Enjoy exclusive rewards and money-can’t-buy experiences. From free tickets to some of the biggest sporting events, to cinema previews across the country. And that’s just the start; the longer you’re with us the better it gets.

Get your Welcome Gift
Download the My Sky app today to discover your rewards. A Welcome Gift is waiting for you to enjoy – a Sky Store Buy & Keep movie on us. To enjoy all this and more download the My Sky app

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