Sky Q Setup Manual
- June 9, 2024
- SKY
Table of Contents
Sky Q Setup Manual
Your Quick Guide
Discover how this award-winning box is the best and most innovative TV
experience.
Introducing Sky Q
Entertainment made easy
Watch live and on demand. On your TV, online, and on the go.
Say it. Watch it.
Use Voice Control to say the name of a show, the type of show, or even a line
from a show.
Take control of your TV
Pause, record, rewind, or restart live TV. You can do so much on Sky Q.
All your TV. All your apps
See your Sky TV next to your Netflix, YouTube, Spotify, BBC iPlayer, and more
– all in one place, easy.
Storage
- 1TB – over 500hrs
- 2TB – over 1000hrs
- Save more of the shows you love.
Record
6 shows watch a 7th life You’ll need to change your preferences on your box to
enable 6 simultaneous recordings.
Stream on
2 TVs and devices* Watch more of the shows you love
Watch in
Ultra HD See detail and clarity like never before, with up to 4 times the
definition of HD.
Requires Sky Q Multiscreen and a Sky Q Mini box if you are watching on another TV. Store More: Up to 500 SD hours. Compared to the standard 500GB Sky+HD box: Sky Q 1TB box: has 700GB personal storage. 300GB reserved by Sky for other uses. Sky Q 2TB: 1.7TB personal storage. 300GB storage reserved by Sky. 1000 SD hours.Ultra HD: Ultra HD ready required, Requires Ultra HD subscription. Content depends on Sky TV subscription. Wi-Fi: Coverage depends on the home setup.
Get to know your Sky Q remote
Extra tips and tricks
Mini Guide
When watching live TV press the select button to see the details of the show
you’re watching, press right to see what’s on later, or left to choose from HD
or Favourite channels.
Bluetooth technology
The Sky Q remote uses Bluetooth technology, so you don’t need to point it at
your Sky Q box to make it work.
Finding your remote
Press the Q button on the front of your Sky Q box and your Sky Q remote will
beep for 30 seconds.
Voice Control
Find what you want to watch faster using Voice Control. Press and hold down
the blue voice button on your remote and ask Sky Q to find a show or movie.
For greater control of your voice, ask Sky Q to pause, rewind, or fast-forward
to the best bits.
Your Sky Q Homepage
Your Sky Q Homepage brings you personalized recommendations on what to watch
and your last viewed shows so you can carry on where you left off. You can
also easily navigate to the TV Guide, Catch Up TV menus and your Recordings,
and access TV apps from the Sky Q Homepage.
Catch Up TV
You’ll always find something to watch on Sky Q. Simply select Catch Up TV on
your Sky Q menu to discover and watch shows from the last 30 days. There are
up to 65 Catch up channels, including Sky Atlantic, BBC iPlayer, and ITV
Encore.
Favorites
Easily find your most-watched channels by saving them to Favourites. Go to the
TV Guide, followed by Favourites, and then select Setup Favourites. They’ll be
assigned to the 1-99 channel numbers, so you can tune into them quickly.
Auto-Play
When you reach the end of an episode, Auto-Play starts the next one
automatically, letting you watch a whole series in one sitting.
Recordings
You can record multiple shows without interrupting your live viewing and
record a whole series at the touch of a button. Find all your recordings in
one place, stored by most recent or A to Z.
Ultra HD
Sky offers the widest range of entertainment in Ultra HD. Watch dramas,
movies, documentaries, and sports, including the Premier League and Formula 1,
in up to four times the definition of HD, and experience clarity like never
before.
Auto-Download
When you start watching an episode, the next in the series will be added to
your download queue, ready to watch whenever you want.
Using the TV Guide
The Sky Q TV Guide can be accessed via the Home screen, or launched via Voice
Control. You can select a specific channel type as well as Box Office events,
Radio shows, and New Series that are available to you.
Recording your favorite shows
How to record
You can schedule a recording for a TV or radio show up to 7 days before it
airs. Simply find the program you want to record in your TV Guide and press
Record. When you record a show, a Series Link will automatically be added to
record all future episodes and seasons of a show, as well as any related shows
(for example, The Great British Bake Off: An Extra Slice). Series Links will
also be set up automatically when you download and then play back the latest
episode of the latest series of a program from Catch Up TV.
Good to know
Series Links aren’t available for all shows and channels, and a Series Link
for the next episode won’t appear in your scheduled recordings until the
current one’s started or ended.
Watch your recordings
How to watch
You can find your recordings by pressing Sky on your remote, or by pressing
Home and then scrolling to Recordings.
- Simply select the program you want to watch and it’ll start playing
- Part way through a recording? It’ll pick up from where you left off
- Want to watch from the start? Just select Watch from start
Good to know
Use voice control to navigate to recordings quickly by simply pressing and
holding the blue voice button on your remote and saying “Recordings”.
Good to know
Pressing the Sky logo at the top of your remote takes you to Recordings.
Apps on Sky Q
Everything’s so much easier when it’s side by side. Easier to search, and
easier to make the most of. That’s why we have apps like Netflix, Disney+,
YouTube, Spotify, and Xite all on Sky Q. All in one place. And it’s easier to
find everything faster when you tell your remote what you’re looking for.
Access your Sky services online or on the app…
My Sky app
The My Sky app is the quickest and easiest way to manage your account and get
help and support, wherever you are.
Simple billing
Check your current Sky package, view your bill, and change how and when you
pay, all in one place.
Fast problem-solving
Find easy-to-follow articles and videos on the app to help you resolve the
most common issues.
Smart broadband features
Tap Broadband & Talk from the Fix a Problem menu to test your home broadband
connection.
The app will identify the cause of your broadband issue and guide you through the simple steps to get you back online quickly and easily. You can also keep track of your broadband usage or see your broadband speed by selecting Broadband & Talk from the Manage Account menu.
My Account
Log in to sky.com/myaccount via your laptop or
desktop computer to update your account details and change your package all
with a simple click. You can also create your Sky iD – your login for all our
services.
Or straight from your TV
My Account
Get immediate access to your Sky account by selecting My Account on the Sky Q
Homepage.
Here, you can:
- Reset your TV PIN
- View your latest and previous bills
- Make a payment or change your payment details
- Reschedule a visit from an engineer*
Help from your homepage
The Help section features step-by-step videos and articles to help you get
more from Sky Q. Whether you need a hand with your recordings or want to know
how to view your Facebook photos on your TV, simply select Help on the Sky Q
Homepage.
Introducing Sky VIP Your new loyalty program
Now you’re a Sky VIP, don’t miss out on everything your new loyalty program
has to offer. It’s our way of saying thank you.
Discover your rewards today
Enjoy exclusive rewards and money-can’t-buy experiences. From free tickets to
some of the biggest sporting events, to cinema previews across the country.
And that’s just the start; the longer you’re with us the better it gets.
Get your Welcome Gift
Download the My Sky app today to discover your rewards. A Welcome Gift is
waiting for you to enjoy – a Sky Store Buy & Keep movie on us. To enjoy all
this and more download the My Sky app
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Setup Manual
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