Hiearcool UCN3270-2 USB C Docking Station User Manual

Hiearcool UCN3270-2 USB C Docking Station

To not affect the normal use, please ensure that you’ve downloaded/updated the display link driver via
www.synaptics.com/products/displaylinkgraphics/downloads
When installing the driver on some Apple systems, you may need to pay attention to the operation: Preferences>>Security and Privacy Settings>>Allow APP Store and approved developers

Any Questions?
We are here to help!
Product Support: support@hiearcool.net

Product Introduction

Specification

Notice: Some of the models of Mac OS with different monitors could be causing different resolutions from a single 4K to multi 1080@30Hz.

How To Set Up

1. Plug the laptop charger into the dock PD3.0 Port.
2. Connect the USB-C cable into any USB Type-C PORT on your device, and the usb c dock is ready for your external accessories.
3. Plug in your external peripheral into the hub.
4. Please go to https://www.synaptics.com/products/displaylink-graphics/downloads to download/update the driver before continuing to use on HDMI2 & VGA.

NOTE: Before downloading, please check the operating system model of your PC in “Settings>>About” and then select the appropriate displaylink version to download.

Windows Driver Downloads
Please refer to https://www.synaptics.com/products/displaylink- graphics/downloads to download/update the driver before continuing to use it.

Here you can download drivers for DisplayLink USB graphics chipsets incorporated in your dock, adapter or monitor. We recommend to update to the latest driver to address any potential security issue, fix bugs, improve performance and add new features.

Notes:

1. Your Original Equipment Manufacturer (OEM) may also provide software for your specific monitor, dock or adapter that differs from the DisplayLink releases. Please check their website for details.
2. Windows 10 S products using DisplayLink technology will get their device drivers either from OEM pre-installation or from Windows Update.

Mac OS Driver Downloads

Please refer to https://www.synaptics.com/products/displaylink- graphics/downloads to download/update the driver before continuing to use it.

DisplayLink macOS Software

DisplayLink Manager is a new way to enable your DisplayLink dock, adapter or monitor on macOS platforms. It’s an application that combines our latest driver with features that streamline the setup of mutliple displays up to 4K.

Displaylink USB Graphics Software for Windows

Installation

1. Please refer to https://www.synaptics.com/products/displaylink-graphics/downloads to download/update the driver before continuing to use it.
2. Select “INDIVIDUAL INSTALLERS” o “CORPORATE INSTALL-ERS”>> “Windows”
3. Open and Download DisplayLink USB Graphics Software for Windows .exe

Displaylink USB Graphics Software for MAC OS

NOTE: When asked whether you agree to install and enter the password, please click “Agree” and enter your fingerprint or password to install. Otherwise, the driver will fail to install.

Installation:

1. Please refer to htps://www.synaptics.com/products/displaylink-graphics/downloads to download/update the driver before continuing to use it.
2. Select “INDIVIDUAL INSTALLERS” >> “macOS”
3. Open and Download DisplayLink Manager Graphics Connectivity .pkg

Enable “Screen Recording” to allow the DisplayLink Manager app to capture pixels and send them to your USB peripheral:

1. Please select the “Privacy” tab.
2. Navigate to “Screen Recording” in the list on the left.
3. Then tick the “Screen Recording” permission for DisplayLink Manager.

NOTE: For Apple Sillicon (M1), it takes a higher level of protection for Customer privacy requirements. Macbook with M1 chip, requires the user to permit “Screen Recording” in order for DisplayLink devices to work properly. The message is generated by the OS and the screen is not actually being recorded by DisplayLink. Approving it enables the DisplayLink driver to access the pixels it needs to render a mirrored or extended screen and send the pixels over USB from your computer to the DisplayLink display. DisplayLink Manager does not store or record any screen content.

Resolution Setting for windows

Right Click Desktop > Display Setting

Select and rearrange displays
Select a display below to change its settings. Some settings are applied to all displays.

Resolution Setting for Mac
Apple Icon> System Preferences> Displays

Display setting for Windows

To enable extended desktop mode in the Intel Graphics

Command Center:

1. From the Windows Start Menu, search for “Intel Graphics Command Center”. Double-click the Intel® Graphics Command Center icon.
2. Click Display
3. In the Connected Displays window, click the More options icon on the desired display. More options icon
4. Click Mirror to mirror the displays.
5. Once all available display devices are all mirrored, click the More options icon on the primary display. More options icon
6. Click Extend and select which display you would like to extend to.
7. Or you can press the Windows Key + P and select Control Panel

NOTE: Please go to Inteľ’s official website to download the latest driver to ensure that the screen extension can be adjusted successfully.
Website: https://downloadcenterintel.com

To enable clone mode in the Intel Graphics Command Center:

1. From the Windows Start Menu, search for the Intel® Graphics Command Center. Double-click the Intel® Graphics Command Center icon.
2. Click Display
3. In the Connected Displays window, select the More optionsIcon on the desired display. More options lcon
4. Click Mirror and select which display you would like to mirror to.

If you find that the monitor cannot display, please check if it is disabled. If your monitor is disabled, please set it to “Enable”.

Display Settings for Mac

Use Extended Desktop Mode

1. Choose Apple menu > System Preferences, then click Displays.
2. Click the Arrangement tab.
3. Make sure that the Mirror Displays checkbox isn’t selected.
4. Arrange your displays to match the setup on your desk. To change the position of a display, drag it to the desired position. A red border appears around the display as it’s moved.
5. To set a different display as the primary display, drag the menu bar to the other display.
   The primary display is where your desktop icons and app windows first appear.

Mirror your displays

1. Make sure that your external display is turned on and connected to your Mac.
2. Choose Apple menu > System Preferences, click Displays,then click the Arrangement tab.
3. Make sure that the Mirror Displays checkbox is selected.

Before opening downloaded software for the first time, macOS requests your approval to make sure the installing software is what you expect. And the following is the situation you will encounter when installing the driver:

1. Modify to App Store and identified developers on your Mac before installing View the app security settings on your Mac By default, the security and privacy preferences of your Mac are set to allow apps from the App Store. You need to modify the DisplayLink driver to App Store and identified developers before installing the DisplayLink driver, otherwise, you wll not be able to install the driver.
   In System Preferences, click Security & Privacy, then click General Click the lock and enter your password to make changes. Select App Store and identified developers.

2. Allow Display Link Driver install NOT from the App Store If you have set your Mac to allow apps only from the App Store and you try to install an app from elsewhere, you will see a warning message and can’t install an app because it was not downloaded from the App Store.

What if the installation fails due to improper operations such as not clicking “Agree”?

The solution to installation failure is to uninstall and reinstall it:

1. Finder>>Applications>>Right click “DisplayLink Manager”>>Move to Trash
2. Follow the previous instructions, open the downloaded .pkg file and reinstall

NOTE: Prior to mac0S Catalina, opening the newly installed DisplayLink driver shows a yellow warning icon and asks if you’re sure you want to open it, then click “Open”.

Connecting to an Ethernet Network

1. Connect an RJ45 patch cable to the Dock
2. Connect the patch cable to an active LAN or router port
3. Check the documentation of your LAN or router to configure network access
4. Link and Status LEDs should blink to indicate a live connection
5. If using a MacBook for Ethernet connectivity, do the following:-
   Click “System Preferences”, “Network”. click “+” and select USB 10/ 100/ 1000 LAN to create an application (Click on the app to show USB 10/100/1000 LAN green, connected successfully).

For MacBook troubleshooting, please refer to Apple’s official website for more detailed operations:
https://support.apple.com/lv-v/guide/-mac-help/mh11939/10.15/mac/10.15

Troubleshooting Tips

1. Reboot the laptop and check that the Link and Status LEDs are lit.
2. Test the patch cable with a different device or try another patch cable.

About the Display Resolution

Note: When your laptop and monitor can be set to a higher resolution, this dock can achieve a higher output resolution through HDMI2 and VGA.

• Duplicate/Clone Display for Windows
• Extend Display for Windows

• Mirror Display for Mac
• Extend Display for Mac

NOTE:

1. To enable clone mode in the Intel Graphics Command Center, double-click the Intel@ Graphics Command Center icon,select which display you would
   like to mirror to.

2. Some of the models of Mac OS with different monitors could be causing different resolutions from a single 4K to multi 1080@30Hz.

Warm Reminder

1. Please make sure your smart phone/Tablet/ Laptop supports the DisplayPort video-out, and has a USB Type-C port before using. Otherwise your PC will not output video signal. All of our usb c hubs/ Docking stations are not compatible with any adapter/converter.
2. Please plug in the Laptop’s power adapter to the USB-C Power Delivery port before using.
3. Our docking station supports video display to extra dual monitors for laptops with USB Type-C 3.1 Gen 1.
4. When connecting an external hard drive or multiple devices to this port replicator you may see “USB Power Consumption is too high”and your USB-C Port Replicator may cease working. This is normal self-protection activity for when USB connections exceed 1A of power. You’d better use the original charger directly to connect the laptop to charge.
5. If the docking station cannot be used after the laptop system is updated, please visit www.intel.com/ to update the USB driver and intel graphics card.
6. Please ensure you have downloaded the DisplayLink driver for more video output. Without DisplayLink driver, it only supports a single signal on HDMI1.
7. Some of the models of Mac OS with different monitors could be causing different resolutions from a single 4K to multi 1080@30Hz.

FAQ

Q1: Why is there no video output

1. lf you connect the usb c docking station to a laptop,

2. Please check the connection is good;

3. Please use a standard HDMIl or VGA cable;

4. Please make sure select the correct input source for your HDMI and VGA monitor

5. Probably laptop power supply insufficient. Please connect the power adapter to the PD charging port or plug your laptop charger back into your laptop.

6. Check whether the Type-C port of your laptop is USB C 3.1
   Gen 1/Gen2 or Thunderbolt 3.

7. If your laptop has a USB C 3.1 Gen 1 port, HDMI1 cannot expand the screen;

8.  Whether it is a USB C 3.1 Gen 1/Gen2 or Thunderbolt 3 port,HDMI2 and VGA must download the DisplaylLink driver before they can be used.

Q2: Why is there no audio output from HDMI port

1. Please make sure that is audio output function on the monitor.
2. Please set the external monitor as default audio output device.

03: Can I connect my Apple SuperDrive to the dock?
A: No, some devices such as the Apple SurperDrive look for Apple-specific signaling and will not work when connected through any USB C Hub.

Q4: My docking station can not charge my laptop?

1. Plug the power adapter into the PD Port for docking’s power supply.
2. Verify if your system supports PD charging over USB-C and also identify which port has this functionality if multiple USB-C ports USB-CIThunderbolt 3 may not support charging from universal docks and may only charge from approved chargers nand devices from the system manufacturer.
3. Probably your laptop’s rated wattage exceeds 100W. The PD charging port of the docking station support Max 100W power pass through.

Hiearcool Product List

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Hiearcool MacBook Pro Adapter,7in1 USBC Hub for Mac OS and Windows-Black

Hiearcool 11 in 1 UB C Triple Display docking station with Dual HDMI1 & 1VGA port for Windows

Hiearcool 9 in 2 MacBook Pro Triple Extend Display Docking Station with Dual HDMI

Hiearcool 14 in 1 USB C Quadruple Display docking station for USB CIA Laptop with Dual HDMI& 1DP

Package Includes

• 1X Hiearcool 12-in-1 USB C Quadruple Display Docking Station
• 1X User Manual
• 1X Travel Pouch

After-Sales
If there is any concern when using the product, please contact us for support through the following steps:

• Log in to your Amazon account.
• Open your purchased orders
• Click “contact us” under the purchased product

Product Support: support@hiearcool.net

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