Hiearcool USB C Hub USB-C Laptop Docking Station User Manual

USB C Hub USB-C Laptop Docking Station
User Manual

Model: UCN3270

USB C Hub USB-C Laptop Docking Station

Hiearcool 111N1 USB C Hub is compatible with specific Thunderbolt 3, Type C Gen2 or USB-C Windows systems.
The USB C ports on the Laptop are looking the same, but it has several critical differences between Thunderbolt 3, USB-C 3.1 Gen 2, and USB-C 3.1 Gen

1. The difference between the three technologies is bandwidth.

Support Dual or Triple Display:

• Thunderbolt 3: 40Gb/s
• USB-C 3.1 Gen 2: 10Gb/s
• USB-C3.1 Gen 1: (Support Power Delivery)

DOES NOT SUPPORT USB C DISPLAY OUTPUT:

• USB-C 3.1 Gen 1:5Gb/s (data transfer only)

The laptop does not equip the Type C port to support USB C display data transfer?
Please don’t worry, you can contact us for technical support through the following steps:

1. Log in to your Amazon account.
2. Open your purchased orders
3. Click “contact us” under the purchased product.
   Product Support Email: hiearcool@outlook.com

Compatibility List (partial list):

Lenovo

HP

HP Elitebook 840 g5
HP Spectre x360
HP Spectre x360 Convertible 13-ae0xx
HP Elitebook 830 g6
HP Elitebook 850 GS
HP Spectre Folio – 13-ak0015nr| HP Spectre x360 Laptop – 13t touch
HP Spectre x360 Laptop – 15t touch
HP Spectre x 360 Convertible 13-W0xx
HP ZBook 15 GS Mobile Workstation
HP Pro book 450 G6
HP Elitebook x360 1030 G3
---|---

Dell

Dell Latitude 7490
Dell Latitude 7400
Dell XPS 15 7590
Dell XPS 9380
Precision 5510
Precision 5520
Precision 5530
Precision 7530
Precision 7730
Precision 7720
Vostro 15-7590
XPS 13 9365 2-in-1
XPS 13 9350
XPS 13 9360| XPS 15 9550
XPS 15 9560
XPS 13 9370
XPS 15 9570
XPS 9575 2-in-l
Dell lnspiron 5000
Dell 8650
Dell Latitude 5500
Dell latitude 7290
XPS 13 7390
Dell New XPS 15
New XPS 15 Touch Laptop
Precision 7520
XPS 15 9500
---|---

Microsoft
Microsoft Surface Book 2
Surface Go
Surface Pro 7
MSI
MSI WS75 workstation

Incompatible List

1. Asus Transformer3 Pro
2. Samsung TabPro S
3. Wacom mobilestudio pro16
4. Nexus 6P
5. Nintendo Switch
6. IPad Pro

Port Introduction:

HDMI Port: up to 4K@30Hz
VGA Port: up to 1080P@60Hz
USB C PD Port: Power Delivery Passing-through up to 1 OOW
Gigabit Ethernet Port: up to 10/100/1000Mbps
USB 3.0 Port: up to 5Gbps
USB 2.0 Port: up to 480Mbps
SD Card Slot: up to 2TB capacity
TF Card Slot: up to 2TB capacity

How To Set Up:

1. Plug in your external peripheral onto the hub.
2. Plug in the apple Power Adapter into the USB C port of hub.
3. Plug the hub all the way into the usb c ports of your macbook pro or other type-c devices.

Extend Mode:
Supports extend mode – the computer and the external monitor are the same or different.Only the windows system computer can support this mode.The Display Setting  need to be set at Extend these displays.
Mirror Mode:
For Mac OS, you need to change your laptop setting by clicking the Mirror Displays. Our usb c hub would support Mac to extend two monitor through the HDMI and VGA  ports at the same time.
For Windows, you need to change the display settings to Duplicate these displays by clicking right.
Warning:

1. If your MacBook is the first time to use the ethernet port, Macbook needs to be set up as follows: Click ‘System Preferences’- ‘Network’, Click “+” and selecting usb 10 /100 /1000 LAN to Create an application (click on the app to show usb 10/ 100 /1000 Ian green, connected successfully).Macbook accessed through wired internet at  this time.

2. Our usb c hub don’t support Nintendo Switch to get the LAN wired connection work for the chip compatiblity.
   We are working on this issue.

3. The USB ports don’t support data transfer with the ipad pro for the chip compatiblity.

4. For the monitor issue,Please try the Steps as below: For Mac OS, you need to change your laptop setting by clicking the Mirror Displays. Our usb chub would support Mac to extend two monitor through the HDMI and VGA ports at the same time.
   For Windows, you need to change the display settings to Duplicate these displays by clicking right.

5. The SD card slot and the TF Card slot can’t be used on the hub simultaneous.

6. AII resolutions of HDMI become 1080P@60hz once you use the VAG Port on matter you use 1 HDMI Port or 2 HDMI Ports at the same time.

7. When connecting an external hard drive or multiple devices to this hub,connect your laptop’s power adapter to the USB-C Power Delivery port.
   Because the standard current of USB3.0 is 1.5A and the computer will start the self-protection function when its load exceeds 1A, it will show “USB power consu­ mption is high,disabled”.Please just unplug the hub and restart the laptop.Then, charge your laptop and connect for hub again. It will work.

Resolution Setting for win 10&Mac

Right Click Desktop > Display Setting

Apple Icon > System Preferences > Displays

Display Setting for win 10

Clone mode
Right click desktop >Graphics Settings >Display

Other Graphics Card (e.g. AMD)

Intel Graphics Card only supports 3 monitors display thus one of four monitors will not be displayed.

Intel Graphics Card

NO DISPLAY

Intel Graphics Card only supports 3 monitors display. thus one of four monitors will not be displayed.

Extended Desktop
Right click desktop >Graphics Settings >Display ****

Other Graphics Card (e.g. AMD)
MST FUNCTION but only Windows support MST Mac OS DOSE NOT support.

Display Settings for Mac

Mirror Display
Apple con > System Preferences > Displays

Extend Display
Apple Icon > System Preferences > Displays

Package Includes:

• 1in1 USB C Docking Station
• 1User Manual
• 1Travel Pouch

After-Sales Service:
Any Concern? Please feel free to contact us for technical support through the following steps:

1. Log in to your Amazon account.
2. Open your purchased orders
3. Click “contact us” under the purchased product.
   Product Support Email:

hiearcool@outlook.com

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