TCL 5K-14K UM Window Air Conditioner User Manual

Hi! Let’s Get Started.
5K-14K UM Window AC

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Extended Manufacturer Coverage
Extended parts & labor coverage for manufacturer defects.| Up To 4 Years| Up To 4 Years
Priority Service
Free shipping and rapid turn-around time.| 3-5 Days| 3-5 Days
Product Replacement
Free 1-time replacement if product cannot be fixed.| |
TCL Parts & Service
Genuine TCL parts & factory certified service.| |
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$0 out of pocket expense.| |
Accidental Damage Protection
Coverage for drops, breaks and spills starts after 30 days.| |

*Extended service plans (i.e., “Protect” and “Plus” plans) are only offered in the United States (US). All TCL products continue to offer a limited consumer warranty in both the US and Canada. Please refer to the warranty section in this guide for additional details on warranty information.

IMPORTANT SAFETY INSTRUCTIONS

Before installing and using your air conditioner, please read this owner’s manual carefully. Store this manual in a safe place for future reference. Your safety and the safety of others is very important to us. Please pay attention to all safety messages outlined in this owner’s manual.
WARNING: To reduce the risk of fire, electrical shock or injury when using your air conditioner, follow the following basic precautions:
ELECTRICAL REQUIREMENTS
The electrical ratings for your air conditioner are listed on the model and serial number label located on the front right hand side of the unit (when facing the front).
REGISTER YOUR APPLIANCE
You can register your appliance online by going to register.tcl.com
Be sure to retain your original sales receipt. A valid proof of purchase is required for all warranty claims.
BATTERY WARNING STATEMENT
Do not mix old and new batteries and do not mix alkaline, standard (carbon- zinc) or rechargeable (ni-cad, ni-mh, etc.) batteries
Document your model and serial numbers here:
Model # Serial #
You can locate your 20 digit serial number underneath the bar code (On the right hand side of the AC).

WARNING| Specific electrical requirements are shown in the diagram below.  Follow the requirements below for the type of plug on the power supply cord.
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Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove the ground prong.
Do not use an adapter
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock| Wiring Requirements| Power Supply Cord
• 115 Volt (103 min – 127 max)
• (5K-8K) (0-8 amps)
• (10K-12K) (0-12 amps)
• (5-8K) (10 amp time-delay fuse or circuit breaker)
• (10K-12K) (15 amp time-delay fuse or circuit breaker)
• Use on single outlet circuit only

RECOMMENDED GROUND METHOD
For your personal safety, this air conditioner must be grounded. This air conditioner is equipped with a 3 prong power supply cord with a grounded plug. To minimize the possibility of electrical shock, the cord must be plugged into a 3 prong outlet and grounded in accordance with all local codes and ordinances. If a 3 prong outlet is not available, it is the customer’s responsibility to have a properly grounded 3 prong outlet installed by a qualified electrician.
FCC CAUTION
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
The distance between user and device should be no less than 20cm.

DO NOT RETURN TO STORE
WE ARE READY TO HELP contact us first with any questions
TCL SUPPORT:
support.tcl.com/us
1-800-825-6747
** BE CAREFUL WHEN REMOVING THE AIR CONDITIONING UNIT
INSTALLATION MANUAL—Important considerations
When compared with other refrigerants, R32 is more environmentally friendly. Please use this product as instructed. This refrigerant is flammable and may combust under certain conditions, however when this product is used as directed these risks are significantly reduced. Always consult with a trained professional when maintaining or repairing an air conditioner.
Warning**

• Please read the manual before installing, using, or conducting maintenance.
• Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
• Be aware that refrigerants may not contain an odor.
• Do not pierce or burn the appliance.
• The appliance shall be stored in a room without continuously operating sources (for example: open flames, an operating ignition gas appliance or an operating electric heater).
• Please contact the nearest after-sale service center when maintenance is necessary. At the time of maintenance, the maintenance personnel must strictly comply with the Operation
• Manual provided by the corresponding manufacturer and any non-professional is prohibited to maintain the air conditioner.
• It is necessary to comply with the provisions of gas-related federal, state, and local laws and regulations.
• It is necessary to clear away the refrigerant in the system when maintaining or recycling an air conditioner by a trained professional.

Warning: flammable & Dangerous

| Read the user manual
---|---
Read the installation manual|

Read the service manual

Important Considerations

• The air conditioner you buy must be installed by professional personnel and the “Installation manual” is used only for the professional installation personnel!
• The installation specifications should be subject to our after-sale service regulations.
• When filling the flammable refrigerant, please use caution to avoid serious injury.
• A leak test must be done after the installation is completed.
• It is a must to perform the safety inspection before maintaining or repairing an air conditioner using flammable refrigerant in order to ensure that the fire risk is reduced to a minimum.
• Requirements for the total weight of filled refrigerant and the area of a room to be equipped with an air conditioner (are shown as in the following Tables GG.1 and GG.2)

The maximum charge and the required minimum floor area
m1 = (4 m3) x LFL , m2 = (26 m3)) x LFL, m3 = (130 m3 )x LFL
Where LFL is the lower flammable limit in kg/ m3,R290 LFL is 0.038 kg/ m3,R32 LFL is 0.038 kg/ m3.
For the appliances with a charge amount m1 < M = m2:
The maximum charge in a room shall be in accordance with the following: mmax= 2.5 x (LFL)(5/4) x h0 x (A)1/2
The required minimum floor area Amin to install an appliance with refrigerant charge M (kg) shall be in accordance with following: Amin = (M/ (2.5 x (LFL)(5/4) x h0)) 2
Where:
mmax is the allowable maximum charge in a room, in kg;
M is the refrigerant charge amount in appliance, in kg;
Amin is the required minimum room area, in m2;
A is the room area, in m2;
LFL is the lower flammable limit, in kg/m3;
h0 is the installation height of the appliance, in meters for calculating mmax or Amin, 1.8 m for wall mounted;

Table GG.1 – Maximum charge (kg)

Table GG.2 – Minimum room area (m2)

Category| LFL (kg/m3)| h₀ (m)| Charge amount (M) (kg)
Minimum room area (m₂)
---|---|---|---
1,224 kg| 1,836 kg| 2,448 kg| 3,672 kg| 4,896 kg| 6,12 kg| 7,956 kg
R32| 306| 0,6| | 29| 51| 116| 206| 321| 543
1| | 10| 19| 42| 74| 116| 196
1,8| | 3| 6| 13| 23| 36| 60
2,2| | 2| 4| 0| 15| 24| 40

Installation Safety Principles
1. Site Safety
Open Flames Prohibited
Ventilation Necessary

2. Operation Safety
Mind Static Electricity
Open Flames Prohibited
Must wear protective clothing and anti-static gloves
Don`t use mobile phone
3. Installation Safety

• Refrigerant Leak Detector
• Appropriate Installation Location

The left picture is the schematic diagram of a refrigerant leak detector.
Please note that:

1. The installation site should be in a well-ventilated area.

2. The sites for installing and maintaining an air conditioner using Refrigerant R32 should be free from open fire or welding, smoking, drying oven or any other heat source higher than 548°C which easily produces open fire.

3. When installing an air conditioner, it is necessary to take appropriate anti-static measures such as wear anti-static clothing and/or gloves.

4. Installation or maintenance location should not be surrounded by obstacles or close to any heat source, flammable, and/or explosive areas or objects.

5. If the product suers refrigerant leak during the installation, all personnel should go out till the refrigerant leaks completely for 15 minutes.
   If the product is damaged, a professional must carry such damages product back to the maintenance station. It is prohibited to weld the refrigerant pipe or conduct other operations on the contaminated site.

6. The air conditioner unit needs to sit on a flat even surface.

7. It is necessary to avoid the places where there are other electrical products, power switch plugs and sockets, kitchen cabinet, bed, sofa and other valuables directly under the lines on two sides of the indoor unit.

8. Any ventilation openings of unit should be free from obstructions.

What’s in the Box 5K – 14K Units

Open the carton and remove the below parts.

Note: Illustrations in this manual are for explanatory purposes only. Product design and aesthetics may vary.
Tip! Before unboxing, cut the tape along the top of the box to loosen contents inside. Once you lift and remove the box, check the inside of the box as some parts may be stuck at the top. You can find the screws and other parts located in the tray beneath the AC unit.

Let’s get started!

Step 1: Testing
Before installing your AC, let’s test it to make sure it works properly and your outlet has the proper power level. First, place it on a flat surface, plug it directly into a wall outlet (never use a power strip or other device), and turn it on. Next, use the Mode button on your control panel to change the AC to Cool Mode and press the down arrow to set the temperature to the lowest setting. After 3 minutes, the AC should be blowing cool air. If so, please continue to the next step. If not, see detailed troubleshooting tips at support.tcl.com/us.
Step 2: Installation
A few quick notes before installing:

• This unit is made to fit inside a standard double-hung window.
• Check the size of your window before installing.

1. Use the (4) included 3/8” screws to fasten the top mounting rail to the unit.

2. Fasten the accordion styled window panel expander pieces to the unit (some models come with the panel extenders already attached). They are marked “Right” and “Left”. Pull the leading edge of them to its maximum width. Then slide the panel expanders into the grooved notches on the sides of the unit, (slide downward) and make sure they are inserted into the metal rails tightly.

3. Carefully place the window air conditioner into the window where it is to be installed (2 people are recommended for this step). Close the window securely. The AC unit should be slightly tilted to the outside area to allow water to drain out from the unit.

4. a./b.
   4a. Fasten the air conditioner to the window frame, using the included ½” screws. Fasten each of the panel extenders (Left and Right). You may have to drill a pilot hole in the window frame to (3) 1/2” Screws fasten these screws to the window sash.
   4b. Attach the lock frame between the panel extender and the window sill and then fasten them together with the included ¾” locking screw. Repeat for each side. 4c. Attach the sash lock between the top of the sliding window and window frame, using 1 of the included ¾” screws to secure the window closed.4d. To prevent outside air from entering the room, insert the foam top window gasket. You can cut the foam top to match the width of the window.

5. Plug the unit into the electrical outlet as specified above in the electrical requirements. Set the unit to Cool Mode.

How to Control Your AC

All the basics you need to know to stay cool!

1. Power – turn the air conditioner on and off.

2. and Buttons – use these buttons on the control panel or remote control to increase or decrease the desired temperature, or time using the Timer. The temperature range is: 61 -88 degrees Fahrenheit or 16 – 31 degrees Celsius. Press for three seconds to exit the Demand Response (DR) signal.

3. Display – By pressing the Display button on the remote, it can switch off/on all lights and LED Display. When the timer is not in use, the operation mode and the set temperature will be displayed. Time will be displayed under the timer setting. It would display when the device is responding to a Demand Response (DR) signal.

4. Modes – Press the mode button on the control panel to cycle and select a Mode, or select a Mode by pressing the desired button on the remote.
   • Auto Mode – The unit automatically chooses the mode of operation (cool or fan). In this mode the temperature will be set according to the room temperature (tested by the temperature sensor which is incorporated in the indoor unit.).
   • Cool Mode – The cooling function allows the air conditioner to cool the room and reduce air humidity at the same time. Adjust the fan speed and temperature to your desired comfort level. In this mode, if Eco is not enabled, the fan may continue to run after reaching the desired temperature.
   • Eco Mode – In Eco mode, the unit will turn off once the room is cooled to the user-set temperature. The unit will turn back on when the room temperature rises above the user-set temperature. While in Eco mode, the fan will occasionally turn on for a few seconds in order to take an accurate temperature reading. (Cool/Dry mode only)
   • Fan Mode – Fan Mode helps to circulate air in your home, but only works when the air conditioner is vented. • Fan Speed – Press the Fan Speed button to choose the fan speed options. You can choose Hi, Med, Lo or auto speed in cool mode and choose Hi, Med, Lo in fan mode.
   • Dry Mode – This function reduces the humidity of the air to make the room more comfortable. Press the Mode button to set to Dry mode. An automatic function of
   alternating cooling cycles and air fan is activated.

5. Timer Button – press the Timer button on the panel or the Timer button on the remote to set the timer.
   • Set Timer On: With the AC off, press the Timer button and then use the and buttons to set the desired temperature. Press the Timer button again and use the and buttons to set the desired amount of time before the AC turns on. Press the timer button again to start the countdown.
   • Set Timer Off: With the AC on, press the Timer button and then use the and buttons to set the length of time before the AC will turn off. Press the timer button again to start the countdown.
   Note: It can be set to automatically turn off or on in 0.5-24 hours. Each press of the buttons will increase or decrease the timer. The Timer can be set in 0.5 hours increment below 10 hours and 1-hour increments for 10 hours or above.
   The Set light will turn on while setting. To cancel the set function, press the Timer button again.

6. Sleep Button – In Sleep mode, all of the display lights will turn off after a while, but the Sleep light stays on. In Sleep mode, the air conditioner will automatically adjust the temperature and fan speed to make the room more comfortable during the night.

7. Filter Button – After the fan motor runs for 500 total hours, the Filter Check light will turn on to remind the user to clean the filter. After you clean the filter, you can turn off the light by pressing the Filter button.

5-6K BTU AC
Remove the filter by sliding it out of the front right side of the air conditioner. Gently wash it with a mild dish washing detergent and let dry completely before reinstalling it into the AC.

8-14K BTU AC
Remove the filter by removing the air intake grille using the two notches on the top left and right side of the grille cover. Once the grille is removed, you can then remove the filter. Gently wash it with a mild dish washing detergent and let dry completely before reinstalling it into the AC.

Normal Operating Sounds
You may hear a pinging noise, caused by the water hitting the condenser on rainy days, or when the humidity is high. This design feature helps remove moisture and increase efficiency. You may hear the thermostat click when the compressor cycles on and off. Water will collect in the base pan on rainy days, or high humidity days. The water may overflow and drip from the unit on the outside. The fan may run, even when the compressor is not on.

Troubleshooting

Having trouble completing installation? Don’t worry, it’s usually an easy fix.

the air conditioner is plug is pushed completely into the outlet
The fuse is blown/circuit breaker is tripped| • Check the house fuse/circuit breaker box and replace the fuse or reset the breaker
Power Failure| • The unit will automatically re-start when power is restored
• There is a protective time delay (approx. 3 minutes) to prevent damage to the compressor. For this reason, the unit may not start normal cooling for 3 minutes after it is turned back on.
The current interrupter device is tripped| • Press the RESET button located on the power cord plug
• If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician.
Air Conditioner does not cool as it should| Airflow is restricted| • Make sure there are no curtains, blinds, or furniture blocking the front of the air conditioner
The temperature control may not be set correctly| • Lower the set thermostat temperature
The air filter is dirty| • Clean the filter. See the Cleaning and Care Section of the manual
The room may be too warm| • Please allow time for the room to cool down after turning on the air conditioner
Cold air is escaping| • Check for open furnace registers and cold air returns
The Cooling Coils are frozen| • See “Air Conditioner Freezing Up” below
Air Conditioner Is freezing up| Ice blocks the air flow and stops the air conditioner from cooling the room| • Set the Mode to High Fan or
High Cool and set the thermostat to a higher temperature
Remote Control is not working| The batteries are inserted incorrectly| • Check the position of the batteries
The batteries may be dead| • Replace the batteries
Water is dripping outside| Hot and humid weather| • This is normal
Water is dripping inside the MOM| The air conditioner is not correctly tilted outside| • For proper water drainage, make sure the air conditioner is slightly tilted downward from the front of the unit to the rear
Water collects in the base pan| Moisture removed from the air is draining into the base pan| • This is normal for a short period in areas with low humidity and normal for a longer period in areas with high humidity
Digital Display reads “El” “E2”| A sensor has failed| • Contact customer service
The buzzer responds abnormally| Energy management systems are controlling devices through networks| • Disconnect the device from the network
When appear on the display , remote control, APP and panel buttons can not control the device| When the device is responding to the Demand Response (DR) signal of the energy management system, the user can only control the device startup and light, the setting temperature may rise and the compressor may stop running.| • Wait for the Response time to close, or press for three seconds to exit the Demand Response (DR) signal.

WiFi App Installation

(for WiFi models only)
Step 1: Download and Install the TCL Home App
Using the camera function on your smartphone, scan the QR code below to be directed to the TCL Home page. If your phone does not have a QR scanner, download one from the app store or manually type in the URL below in your smartphone’s web browser. Then, download and launch the app.

https://tcl.link/homeplusapp

Note: The App only supports the 2.4 GHz WiFi band (all routers have a 2.4 GHz band).
Please connect to the 2.4 GHz band before you begin the app setup process.
Step 2: Create an Account
Once you have opened the app, select “Create account.” You will then be sent a verification code to your email. Input the code and continue.

Step 3: Add Your Device
Select the “Add Devices” button and follow the in-app instructions to complete the setup.

Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.

mobile device.
App & AC are not on the same 2.4GHz channel| • Confirm your device is connected to the 2.4GHz channel.
Router blocking TCL Home App| • Verify App is not being blocked by the router’s firewall.
Incorrect WiFi Password| • Reinput and verify WiFi password.
Unable to find or connect to Wireless
Network| App may need permission to location| • Give TCL Home App permission to Location in phone settings.

TCL NORTH AMERICA
LIMITED PRODUCT WARRANTY
What your warranty covers: Defects in materials or workmanship to the original owner of this TCL product when purchased as new from an Authorized Dealer of TCL brand products and packaged with this warranty statement.

WARRANTY PERIOD (NON-COMMERCIAL USE):
Labor: Twelve (12) Months from the original date of purchase.
Parts: Twelve (12) Months from the original date of purchase.| WARRANTY PERIOD (COMMERCIAL USE):
Labor: Six (6) Months from the original date of purchase.
Parts: Six (6) Months from the original date of purchase.
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Commercial Use includes, but is not limited to, the use of this product in a commercial or business environment, the use of this product in an institution or for institutional purposes, or for other commercial purposes including rental purposes.
Should your TCL device prove to be defective in material or workmanship under normal use during the warranty period listed above, effective from the date of original consumer purchase of the product, TCL North America at its sole discretion will, (1) pay an Authorized TCL Service Center for both labor charges and parts to repair your device, or (2) replace your device with a new or refurbished/recertified equivalent product. If repaired at an Authorized TCL Service Center, TCL is not responsible for the transportation costs to the Authorized TCL Service Center. However, TCL will pay for the return shipping. TCL will provide instructions for the packaging and shipping of the unit. Units that are improperly packed and damaged during shipping are not covered under this limited product warranty. This limited product warranty is good only to the original purchaser of the product and effective only when used in North America. You must have your original purchase receipt or proof of purchase (bill of sale or receipted invoice) which states the condition of the unit (new, used), the unit’s date of purchase, place of purchase, and model/serial number.
HOW SERVICE IS HANDLED: Call 1-800-825-6747 and choose the appropriate prompt. Please have product type, model number, serial number, and ZIP code ready.
Troubleshooting and prior approval from a TCL representative MUST occur before sending in your product for repair.
Product Registration Information
You can find the model number and serial number on a label on the back or side of the product. Register your product online at register.tcl.com.

NO OTHER WARRANTY IS APPLICABLE TO THIS PRODUCT. THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. SOME STATES AND/OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON THE LENGTH OF TIME AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU, THE ORIGINAL PURCHASER, SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR TERRITORY TO TERRITORY. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.TCL.COM/US TO VIEW THE MOST CURRENT VERSION.
THIS LIMITED PRODUCT WARRANTY DOES NOT APPLY TO:

1. Service calls to your home for delivery or pick-up, installation, instruction, replacement of house fuses, connection of house wiring or plumbing, or to correct unauthorized repairs.
2. Failure of the product to perform due to wireless signal reception problems not caused by your unit, or due to power failures or interruptions or inadequate electrical service.
3. Damage caused by transportation or handling, including damage during shipment from a Retailer (please contact your Retailer for assistance).
4. Damage caused to the product by accident, vermin, lightning, wind(s), fire, flood(s), or act(s) of God.
5. Damage caused by operating the product in a corrosive or wet atmosphere.
6. Repairs when your TCL product is used in other-than-normal, single-family household use, or contrary to the instructions described in the product User’s Guide.
7. Damage resulting from accident, alteration, misuse, abuse, neglect, insects, normal wear-and-tear, cosmetic damage, mishandling, power line surges, improper or faulty installation, or improper repair or maintenance. Improper repair includes the use of parts not approved or specified by TCL.
8. Markings or images on the product’s display panel.
9. Normal maintenance as described in the User’s Guide (including but not limited to cleaning or replacing filters, cleaning coils, or other normal maintenance).
10. Use of accessories or components that are not compatible with this product.
11. Products with altered, missing, defaced, unreadable, or removed serial numbers.
12. Changes in the appearance of the product that do not affect product performance.
13. Increases in utility costs and/or additional utility expenses.
14. Products purchased from non-authorized TCL resellers.
15. Products sold in any condition other than new from the original manufacturer or sold outside of North America.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

CONTACT INFORMATION:
TCL North America
1860 Compton Ave
Corona, California 92881
1-800-825-6747
www.tcl.com/us

Need more help?
support.tcl.com
1-800-825-6747
TCL and the TCL Logo are owned by TCL Corporation
and under license to TTE Technology, Inc.

References

• Photoregister | Help
• TCL Support
• TCL Support
• TCL Electronics - Shop Home Appliances & Entertainment - TCL UK
• LED TVs | 4K Ultra HD, Full HD & Android TVs | TCL Australia
• TCL Home App | TCL USA

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