j5create JCD393 4K60 Elite USB-C 10Gbps Mini Dock Installation Guide
- June 9, 2024
- j5Create
Table of Contents
USB-C® 10Gbps Mini Dock
Compatible with USB4™ devices
JCD393
Quick Installation Guide
Features
- Built-in advanced USB-C® E-Mark integrates USB4™, Thunderbolt™ 3, and Thunderbolt™ 4 compatibility
- Features a 4K HDMI™ output, supporting video resolutions up to 3840 x 2160 at 60 Hz
- Three SuperSpeed USB™ 10Gbps downstream ports (1 USB-C® and 2 Type-A) to connect peripherals
- Charge and power connected laptop and peripherals with 100W Power Delivery
- SD™ & microSD™ 4.0 memory card reader/writer for media storage and transfer
- Easily add a wired network connectivity with the Gigabit Ethernet port
- Plug-and-play, no driver installation required
System Requirements
- Available USB-C® port that supports DisplayPort™ alternate mode and USB™ Power Delivery 2.0 or 3.0
- Please refer to the manufacturer of your computer for more information about your device
- The host device must support DisplayPort™ 1.4 to achieve 4K resolution at 60 Hz
Notes
- A 4K-capable display is required for obtaining the 3840 x 2160 resolution
- If connected to a USB™ 2.0 host port, or if using a USB™ 2.0 host cable, performance may be limited
- The adapter can connect to a USB-C® port that doesn’t support Power Delivery, but it will not pass power through the connected device
- If you are using high-powered USB™ devices, attach a USB-C® power adapter to the power delivery port to ensure maximum performance. To avoid disruption, do not remove the power adapter while copying files.
- We advise no more than one (1) bus-powered/portable external hard disk drive to be connected to the adapter at a time
LIMITED WARRANTY
j5create offers a limited 2-year warranty. User’s wear & tear damage is not
included. The user shall call or email j5create customer service with the
defect information of the product and obtain a return authorization number.
Users are responsible for one-way return freight cost and we will take care of
one-way freight back. In order to obtain a return authorization number, users
should have the following information handy when calling or emailing the
service team:
(i) a copy of the original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) customer’s name, address, and telephone number j5create does not warrant
that the operation of the product will be uninterrupted or error-free.
j5create is not responsible for damage arising from failure to follow
instructions relating to the product’s use. This warranty does not apply to:
(a) consumable parts, unless damage has occurred due to a defect in materials
or workmanship; (b) cosmetic damage, including but not limited to scratches,
dents, and broken plastic on ports; (c) damage caused by use with non-j5create
products; (d) damage caused by natural disasters; (e) damage caused by human
misuse (lost, accident, abuse, misuse or other external causes); (f) damage
caused by operating the product outside the permitted or intended uses
described by j5create; (g) damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of j5create or a
j5create Authorized Service Provider; (h) a product or part that has been
modified to alter functionality or capability without the written permission
of j5create; or (i) if any j5create serial number on the product has been
removed or defaced. If such a situation occurs, j5create will calculate the
cost of materials and repair for your reference. This warranty is given by
j5create in lieu of any other warranties expressed or implied.
LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS
PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU
MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES
CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS
OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN
YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES
SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND
CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR
SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY.
J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS
LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE.
J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE
UNINTERRUPTED OR ERROR FREE.
J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID
FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT
NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A
PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT
DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW
DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT
APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE
LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE
LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE
DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR
REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST,
SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE
LIMITED WARRANTY PERIOD HAS EXPIRED.
SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT
APPLY TO YOU.
WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE
COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN
J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY
OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED
TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN
ADDITIONAL CHARGE.
For more information please visit our website at http://www.j5create.com
Copyright© 2021 j5create. All rights reserved. All trade names are registered
trademarks of their respective owners.
Features and specifications are subject to change without notice. Product may
not be exactly as shown in the diagrams.
STOP!
If you have any problems with this product please contact our technical
support team before returning it to the store.
USB, USB-C, and USB4 are trademarks of USB Implementers Forum, Inc., its
affiliates or its respective owners, registered or used in many jurisdictions
worldwide.
Thunderbolt is a trademark of Intel Corporation, its affiliates or its
respective owners, registered or used in many jurisdictions worldwide. HDMI is
a trademark of HDMI Licensing Administrator, Inc., its affiliates or its
respective owners, registered or used in many jurisdictions worldwide. SD and
microSD are trademarks of SD-3, LLC, its affiliates or its respective owners,
registered or used in many jurisdictions worldwide. DisplayPort is a trademark
of Video Electronics Standards Association, its affiliates or its respective
owners, registered or used in many jurisdictions worldwide. Other trademarks
and trade names may be used in this document to refer to either the entities
claiming the marks and/or names or their products and are the property of
their respective owners. All company, product and service names used are for
identiffication purposes only. Use of these names, logos, and brands does not
imply endorsement. We disclaim any interest in the marks of others.
TECHNICAL SUPPORT
Customer Service : 888-988-0488
Technical Support : 888-689-4088
Email : service@j5create.com