Xmart SUPRA 500 Interactive UPS User Manual

Xmart SUPRA 500 Interactive UPS

• Technical information on this manual is property of XMART by INTEGRA . This manual Information cannot be copied or distributed totally or partially without written approval of XMART.
• XMART can introduce modifications in their products or manuals without further notice.
• XMART is not responsible of mistakes or missing information in this manual.
• XMART is not responsible for wrong use a third part can do of this information.
• Trademarks and logos in this manual are property of their owners.

SAFETY INSTRUCTIONS

SYMBOLS

WARNING:

• It is required to read and understand this manual. Follow all instructions given in this manual for starting up and operating this product. Only qualified technician must start-up, operate and maintain this product. Keep manuals as a guide for future consults.
• This product operates with dangerous voltages. It must be installed, operated, and maintained ONLY by qualified technicians trained for this kind of products. Service personnel MUST know and understand very well all electric risks related to this product. UPS manufacturer or distributor will never be responsible for any accident produced by lack of knowledge or negligent practices at the moment of install, starting up, or maintain this product. UPS manufacturer or distributor is not liable for any damage that might rise from misusing this unit or defective installation.
• If you are not qualified technician do not try to repair this product.
• Internal area of this product is locked by screws. Do not try to access inside the UPS unless you are a qualified technician. UPS must be checked, repaired, and maintained by qualified personnel only.

ELECTRICAL SHOCK RISK

CAUTION: There are dangerous voltages in the UPS power outlets although the equipment is not plugged into power line.
CAUTION: Inside this equipment, due to internal batteries, there are ALWAYS dangerous voltages, even UPS is OFF and unplugged of power line.

WARNING: EQUIPMENT DISPOSAL

OUT OF SERVICE UNITS: It is strongly recommended to dispose this piece of equipment according to valid directives in your country. At the moment of disposing all pieces need to be managed appropriately to avoid possible environmental damage or for some materials to be recycled.
BATTERIES: Do not throw it to fire (risk of explosion). Do not open the batteries, there are dangerous liquids inside

SAFETY & QUALITY STANDARDS

SAFETY – LOW VOLTAGE DIRECTIVE (2014/35/EU)|
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UPS Part 1-1: General & Safety UPS in accessible areas| IEC/EN 62040-1
ELECTROMAGNETIC COMPATIBILITY – EMC DIRECTIVE (2014/30/EU)|
UPS, Part 2, Electromagnetic Compatibility:| IEC/EN 62040-2
Low Freq. Conducted Disturbances & Signals:| IEC/EN 61000-2-2

Electrostatic discharge immunity Test:

| IEC/EN 61000-4-2

(Air: Level 3, Contact: Level 2)

Radiated radio Frequency immunity:| IEC/EN 61000-4-3 (Level 3)
Electrical Fast Transient / burst immunity:| IEC/EN 61000-4-4 (Level 3)

Surge immunity:

| IEC/EN 61000-4-5

(L-L: Level 2, L-G: Level 3)

UPS Part 3: Methods of operation, specifications, and test requirement| IEC/EN 62040-3
IT Equipments. SAFETY. Part 1: General Requirements| IEC/EN 60950-1
For 220V MODELS:| CE compliant
For 120V MODELS (505-UL/705-UL/905-UL):| UL1778 (Certified by cTUVus)
IP PROTECTION| IP20 (static)
QUALITY MANAGEMENT: ISO 9001 : 2000| Manufactured under: ISO 9001
ENVIRONMENTAL MANAGEMENT: ISO 14001 : 2004| Manufactured under: ISO 14001

Any modification made by user or operator may affect compliance of the safety and performance certifications listed above. UPS manufacturer is not responsible of any modification made on the product or its accessories after it is manufactured.
This product is designed to operate in domestic and commercial environment. CE standards apply for 230V models.
This is a C2 category product. In residential environment, this product may cause radio interference, in this case the user may require taking additional measures.

BATTERY MAINTENANCE

• Batteries capacity, in general (of all kinds), decreases with time and use.

• Our products contain high quality batteries only.

• Batteries useful life in our UPS is between 3 and 5 years, considering environment temperature under 25ºC and optimal operational conditions. This time can be dramatically reduced by high temperature and other adverse operation condition.

• Batteries life expectancy may be also affected by other operation conditions such as electrical service quality as well as number and kind of equipment connected to UPS

• Batteries should be periodically tested to check capacity and assure and appropriate back up.

• To enlarge batteries life expectancy, it is recommendable to fully discharge UPS once every 3 months

• During long UPS storage recharge batteries according to following table:

UPS DESCRIPTION

This kind of equipment is known as UPS (Uninterruptible Power Supply). It has 2 main functions: give electrical protection against surges, spikes and some other dangerous failures of electrical main system and also provides electrical backup based on internal batteries. In that way products you connect to your UPS will be protected and will receive electrical energy even during failures of main electrical AC system.

This UPS is designed to satisfy all requirements of Personal Computers (PCs). It includes internal voltage regulator to stabilize input AC variations without using internal batteries. Only in presence of important input failures UPS will use internal batteries to provide energy in outlet sockets. In this way batteries life expectancy is longer.

SUPRA 500/700/900 Series: It is an interactive UPS with step-wave output. It includes surge protection in all AC outlets. RJ45 & RJ11 sockets also include surge protection for the phone line of the router.

Parts Identification

A.- Power ON LED
B.- ON/OFF Push-button
C.- LCD

1. Output sockets
2. AC Input
3. AC Input breaker
4. Input Fuse
5. USB
6. RJ45/RJ11 surge protected sockets

UPS will provide backup energy in its outlets when main AC input fails. Runtime will depend on some different factors:

• Battery charging level.
• Battery capacity according to the use given and lifetime.
• Load consumption connected to UPS outlets. Higher the output load shorter the runtime.

Under normal condition, when UPS is ON and connected to AC source, UPS will keep batteries fully charged.

UPS INSTALLATION

• This UPS must be installed indoor with controlled environment free of excessive dust, corrosive air or conductive dust.
• Do not install in outdoor. Keep UPS working under operational conditions listed in specifications table of this manual. Keep out of direct sun light, water, and heat sources.
• Do not install UPS close to PC screen to avoid interference. UPS must be at least at 20cm from screen.
• Connect TEL or LAN line to RJ45/RJ11 port in this UPS identified as IN. Connect OUT to your Router (TEL input) or to your PC LAN port.
• Plug power cord of this UPS to AC source socket.
• Plug your equipment to UPS outlets.
• This unit MUST NOT be installed into closed boxes/cabinets that avoid fresh air access. During normal operation, this unit needs fresh air to flow through ventilation system (Vents) to cool power circuits. Installing this unit in a closed box/cabinet makes inner air to be recycled without refreshing, increasing inside temperature, exceeding operation max. temperature, and causing permanent damage to the UPS.

IMPORTANT WARNINGS:

• Make sure UPS is plugged to AC source compatible with UPS electrical specifications. Check UPS specs in UPS label.
• Make sure your products input voltage is compatible with UPS voltage output.
• Check total load in Watts to be connected to UPS is not higher to maximum UPS capacity.
• Do NOT plug neither laser printers nor copiers to this UPS. This equipment are high load products will overload your UPS.

OPERATION

• Once UPS is installed and connected according to section 4 of this manual, please turn UPS on by ON/OFF button in front panel. Front panel green LED must turn ON.
• Turn your products ON one by one.
• After finishing your products will be fully protected by the UPS.

This UPS has COLD-START function that allows to turn UPS on even during a failure in the main AC source. Front panel LED will let you know UPS status: OFF / ON / BATTERY MODE.

LCD

LCD shows valuable information about Utility and UPS data but also provides alarm codes for easy troubleshooting. User can skip from screen to screen by simple touching LCD.
Note: Below table shows screens for 220V model. In 120V models, input & output values will be close to 120V.

UTILITY & UPS INFORMATION

ALARM & ERROR CODES

ALARM BEEP                      CODE             TROUBLESHOOTING

Continuous Beep continuo| F01| Output Shorcircuit: Remove faulty equipment from UPS output
---|---|---
Continuous Beep continuo| F02| Overload:

Remove non critical equipments from UPS output

Continuous Beep continuo| F03| Overcharge:

Call technical service

Continuous Beep continuo| F04| Battery Low:

Recharge during 6 hours. If not solved call tech. service

Continuous Beep continuo| F05| Output Hight under battery mode:

Call Tech. Service

Continuous Beep continuo| F06| High Temperature: Call Tech. Service

CONTROL SOFTWARE

Most of the models of this UPS family come with USB port to communicate with your PC. In that way UPS can be monitored and configured. Your PC can be shutdown automatically when a input AC failure is detected saving your information and providing a controlled shutdown. Event log and alarms can also be monitored from your PC.

Control software can be downloaded from our website: www.XMART-ups.com. We keep updated last updated version. User manual and installation manual is also available in our web.
Our software is available in different versions for: Windows, Mac OSX, Linux, and Unix.

TROUBLESHOOTING

Push ON button for 2-3 seconds

Very low battery level

| Keep UPS plugged to main service to recharge batteries

Battery failure

| Contact service center to replace batteries

2

| UPS goes to battery mode even main source is OK Front LED flashing in green color.

Intermittent BEEP alarm activated

| Input cable or plug is not connected to main source|

Check and plug properly

Input breaker is activated (open)

|

Check and reset input breaker

3

| Input breaker is activated frequently| Equipment connected to UPS outlets overload UPS.| Check and unplug equipment until overload condition is solved
4|

Continuous BEEP alarm.

| UPS is overloaded| Check and unplug equipment until overload condition is solved
5| UPS power off when AC main source fails (runtime = 0s)| Low battery level because recent discharge| Keep UPS plugged to main service to recharge batteries
Battery failure| Contact service center to replace batteries

AFTER SALES SUPPORT & WARRANTY

Support: If a failure or problem is detected please check troubleshooting section in user manual. If problem cannot be solved, please contact authorized service center or authorized dealer.
Batteries: Rechargeable batteries can be charged and discharged hundreds of times. However, they will eventually wear out. This is not a defect or failure so that batteries wear out is not covered by this warranty.

Battery lifetime will depend on operative conditions like working temperature, type and frequency of discharging cycles. Higher the temperature shorter will be the lifetime. Frequent and deep discharging cycles also will short lifetime. For critical applications batteries should be revised and replaced periodically. Long storage (longer than 6 months) without required recharging will wear out batteries. This situation is not covered by this limited warranty since this is not considered as a defect. Check recharging instructions on user manual.

Conditions Limited Warranty “PLUS”

1. Subject to the conditions of this limited warranty, this product is warranted to be free from defects in materials and workmanship at the time of XMART supplies the product.
   • In Europe, warranty time is 2 years on electronic parts and 2 years on internal batteries from XMART invoice date.
   • In America, standard warranty times could vary depending on country/region or can be extended by purchasing warranty options. Please check warranty plans and extensions with your local distributor.
2. If during the warranty period, this product fails to operate under normal use and service, due to defects in materials or workmanship, authorized distributor or service center will, at their option, either repair or replace the product in accordance with terms and conditions stipulated herein. Transportation expenses are not covered by this limited warranty.
3. Warranty is valid only if the original invoice issued by XMART, specifying date of purchase, serial number, and name of the dealer, is presented with the product to be revised. XMART and authorized partners reserve the right to refuse warranty service if any of this information has been removed, changed, or missing in original invoice document.
4. If product is repaired or replaced, repaired, or replaced product will be warranted for the remaining time of the original warranty or for 90 days on repaired part from date of repair, whichever is longer.
5. XMART or their distribution/service partners reserve the right to charge handling fee if returned product is free of failure or it is out of warranty because any of the reasons described in this warranty.
6. If product is out of warranty a reparation proposal will be sent to the user for his approval. If proposal is not accepted, service center will keep product available for the user during 60 continuous days. After this period product would be disposed and user will not be able to rise any claim.
7. Rechargeable batteries, like included in this product, will definitively wear out even under normal operation. This is not a defect or failure, so it is not covered by this warranty.
8. This warranty does not cover batteries wear out caused by improper or long storage (over 6 months without required recharging indicated in product manual). Even performing recharging procedure this product cannot be storage longer than 18 months. Problems on batteries caused by this kind of long storage are not covered by this warranty.
9. This warranty does not cover product failures caused by installations, modifications or repair performed by non-authorized person. If product is open by not authorized technician warranty will be considered void. This warranty does not cover failure caused by inadequate installation or maintenance, misuse, accidents, fire or floods.
10. This product can include protection devices like input fuse or input breaker. Activation of this kind of devices is not a failure it is caused by an improper product installation. Input fuse or breaker reset, or replacement is not covered by this warranty.
11. This warranty does not cover damages produced during transportation from user to technical service caused by improper packing of the product by user.
12. Warranty terms and conditions cannot be modified or extended by third parties without written approval of XMART.

Limited Warranty “PLUS”

• XMART does not warrant that the operation of this product will be uninterrupted or error-free during its lifetime. If product fails to work, the maximum liability of XMART under this limited warranty is expressly limited to the lesser of the price you have paid for the product or the cost of repairing or replacement of any hardware components that malfunction in conditions of normal use.
• In no event will XMART be liable for any damages caused by the product or the failure of the product to perform, including any lost profits or savings or special, incidental, or consequential damages. XMART is not liable for any claim made by a third party to XMART or to final user.
• XMART is not responsible for damage that occurs because of your failure to follow the instructions intended for this hardware product.

TECHNICAL SPECIFICATIONS

Technical specifications may change without further notice. Las especificaciones pueden cambiar sin aviso previo.
N1*: Times for 1PC + TFT load / Tiempos para 1PC + Pantalla TFT

www.xmart-ups.com

USA
Miami FL 33196, USA sales@xmart-ups.com

www.xmart-ups.com

EUROPE
Sabadell, Barcelona. 08202. Spain sales@xmart-ups.com
VER. 2301.10-AP_ENG

LATAM
Santiago de Chile, Chile sales@xmart-ups.com

References

• Xmart - UPS & SAI

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