TCL MZ Portable Air Conditioner User Guide
- June 8, 2024
- TCL
Table of Contents
Hi! Let’s Get Started.
MZ Portable Air Conditioner
Register and protect your purchase
Register easily with your smartphone
Text a photo of the camera icon to 71403 Or register online at
register.tcl.com
Need help? Visit photoregister.com/help or text HELP to 71403
Add a TCL Protection Plan when you register your product and be covered
from life’s mishaps
Thank you for choosing TCL. We want your ownership experience to bring you as
much joy as the product you purchased does, so we’re offering you a special
price on TCL Protection Plans when you purchase during registration. Add a TCL
Protection Plan within your first 30 days of ownership to receive the best
value and we’ll make sure nothing gets in the way of you enjoying your new
product.
Benefits & Description | PROTECT | PLUS |
---|
Extended Manufacturer Coverage
Extended parts & labor coverage for manufacturer defects.| Up To 4 Years| Up
To 4 Years
Priority Service
Free shipping and rapid turn-around time.| 3-5 Days| 3-5 Days
Product Replacement
Free 1-time replacement if product cannot be fixed.| |
TCL Parts & Service
Genuine TCL parts & factory certified service.| |
No Deductible
$0 out of pocket expense.| |
Accidental Damage Protection
Coverage for drops, breaks and spills starts after 30 days.| |
*Extended service plans (i.e., “Protect” and “Plus” plans) are only offered in the United States (US). All TCL products continue to offer a limited consumer warranty in both the US and Canada. Please refer to the warranty section in this guide for additional details on warranty information.
IMPORTANT SAFETY INSTRUCTIONS
Before installing and using your air conditioner, please read this owner’s
manual carefully. Store this manual in a safe place for future reference. Your
safety and the safety of others is very important to us.
Please pay attention to all safety messages outlined in this owner’s manual.
WARNING: To reduce the risk of fire, electrical shock or injury when
using your air conditioner, follow the following basic precautions:
ELECTRICAL REQUIREMENTS
The electrical ratings for your air conditioner are listed on the model and
serial number label located on the front right side of the unit (when facing
the front).
REGISTER YOUR APPLIANCE
You can register your appliance online by going to
register.tcl.com
Be sure to retain your original sales receipt. A valid proof of purchase is
required for all warranty claims.
Document your model and serial numbers here:
Model #___ Serial
___
You can locate your 20 digit serial number underneath the bar code (right hand side of the AC)
WARNING| Specific electrical requirements are shown in the diagram
below. Follow the requirements below for the type of plug on the power supply
cord.
---|---
Electrical Shock Hazard Plug into a grounded 3 prong outlet.
Do not remove the ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical
shock.| Wiring Requirements| Power Supply Cord
60Hz, 115V AC outlet protected by a 15 amp time delay fuse or circuit
breaker.|
RECOMMENDED GROUND METHOD
For your personal safety, this air conditioner must be grounded. This air
conditioner is equipped with a 3 prong power supply cord with a grounded plug.
To minimize the possibility of electrical shock, the cord must be plugged into
a 3 prong outlet and grounded in accordance with all local codes and
ordinances. If a 3 prong outlet is not available, it is the customer’s
responsibility to have a properly grounded 3 prong outlet installed by a
qualified electrician.
FCC CAUTION
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Any Changes or
modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help. The distance between user and device should be no less than 20cm.
DO NOT RETURN TO STORE
WE ARE READY TO HELP
contact us first with any questions
TCL SUPPORT:
support.tcl.com/us
1-800-825-6747
BE CAREFUL WHEN REMOVING THE AIR CONDITIONING UNIT
INSTALLATION MANUAL—Important considerations
When compared with other refrigerants, R32 is more environmentally friendly.
Please use this product as instructed. This refrigerant is flammable and may
combust under certain conditions, however when this product is used as
directed these risks are significantly reduced. Always consult with a trained
professional when maintaining or repairing an air conditioner.
Warning
- Please read the manual before installing, using, or conducting maintenance.
- Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
- Be aware that refrigerants may not contain an odor.
- Do not pierce or burn the appliance.
- The appliance shall be stored in a room without continuously operating sources (for example: open flames, an operating ignition gas appliance or an operating electric heater).
- Please contact the nearest after-sale service center when maintenance is necessary. At the time of maintenance, the maintenance personnel must strictly comply with the Operation
- Manual provided by the corresponding manufacturer and any non-professional is prohibited to maintain the air conditioner.
- It is necessary to comply with the provisions of gas-related federal, state, and local laws and regulations.
- It is necessary to clear away the refrigerant in the system when maintaining or recycling an air conditioner by a trained professional.
| | ****|
---|---|---|---
Warning: flammable & Dangerous| Read the user manual| Read the installation
manual| Read the service manual
Important Considerations
- The air conditioner you buy must be installed by professional personnel and the “Installation manual” is used only for the professional installation personnel!
- The installation specifications should be subject to our after-sale service regulations.
- When filling the flammable refrigerant, please use caution to avoid serious injury.
- A leak test must be done after the installation is completed.
- It is a must to perform the safety inspection before maintaining or repairing an air conditioner using flammable refrigerant in order to ensure that the fire risk is reduced to a minimum.
- Requirements for the total weight of filled refrigerant and the area of a room to be equipped with an air conditioner (are shown as in the following Tables GG.1 and GG.2)
The maximum charge and the required minimum floor area
m1 = (4 m3) x LFL , m2 = (26 m3)) x LFL, m3 = (130 m3 )x LFL
Where LFL is the lower flammable limit in kg/ m3,R290 LFL is 0.038 kg/ m3,R32
LFL is 0.038 kg/ m3.
For the appliances with a charge amount m1 < M = m2:
The maximum charge in a room shall be in accordance with the following:mmax=
2.5 x (LFL)(5/4) x h0 x (A)1/2
The required minimum floor area Amin to install an appliance with refrigerant
charge M (kg) shall be in accordance with following: Amin = (M/ (2.5 x
(LFL)(5/4) x h0)) 2
Where: mmax is the allowable maximum charge in a room, in kg; M is the
refrigerant charge amount in appliance, in kg;
Amin is the required minimum room area, in m2;
A is the room area, in m2;
LFL is the lower flammable limit, in kg/m3;
h0 is the installation height of the appliance,in meters for calculating mmax
or Amin, 1.8 m for wall mounted;
Table GG.1 – Maximum charge (kg)
Category| LFL
(kg/m3)| h0
(m)| Floor area (m2)
---|---|---|---
4| 7| 10| 15| 20| 30| 50
R32| 306| 0,6| 0,68| 0,9| 1,08| 0,32| 1,53| 1,87| 2,41
1| 1,14| 1,51| 1,8| 2,2| 2,54| 3,12| 4,02
1,8| 2,05| 2,71| 3,24| 3,97| 4,58| 5,61| 7,254
2,2| 2,5| 3,31| 3,96| 4,85| 5,6| 6,86| 8,85
Table GG.2 – Minimum room area (m2)
Category| LFL(kg/m3)| h 0 (m)| Charge amount (M) (kg)
Minimum room area (m2)
---|---|---|---
1,224 kg| 1,836 kg| 2,448 kg| 3,672 kg| 4,896 kg| 6,12 kg| 7,956 kg
R32| 306| 0,6| | 29| 51| 116| 206| 321| 543
1| | 10| 19| 42| 74| 116| 196
1,8| | 3| 6| 13| 23| 36| 60
2,2| | 2| 4| 0| 15| 24| 40
Installation Safety Principles
1. Site Safety
2. Operation Safety
3. Installation Safety
• Refrigerant Leak Detector
• Appropriate Installation Location| The left picture is the schematic
diagram of a refrigerant leak detector.
---|---
Please note that:
-
The installation site should be in a well-ventilated area.
-
The sites for installing and maintaining an air conditioner using Refrigerant R32 should be free from open fire or welding, smoking, drying oven or any other heat source higher than 548°C which easily produces open fire.
-
When installing an air conditioner, it is necessary to take appropriate anti-static measures such as wear anti-static clothing and/or gloves.
-
Installation or maintenance location should not be surrounded by obstacles or close to any heat source, flammable, and/or explosive areas or objects.
-
If the product suers refrigerant leak during the installation, all personnel should go out till the refrigerant leaks completely for 15 minutes.
If the product is damaged, a professional must carry such damages product back to the maintenance station. It is prohibited to weld the refrigerant pipe or conduct other operations on the contaminated site. -
The air conditioner unit needs to sit on a flat even surface.
-
It is necessary to avoid the places where there are other electrical products, power switch plugs and sockets, kitchen cabinet, bed, sofa and other valuables directly under the lines on two sides of the indoor unit.
-
Any ventilation openings of unit should be free from obstructions.
What’s in the Box
NO. | APPEARANCE | PART NAME | QUANTITY |
---|---|---|---|
1 | Exhaust Hose Hose Outlet Hose Inlet | 1 set | |
2 | Window Slider Kit (extends up to 59”) | 1 set (3 pieces) | |
3 | Remote Control Ba tteries(Two AAA 1.5V) | 1 set | |
4 | Foam Insulation | 1 set |
NO. | COMPONENT DESCRIPTION |
---|---|
1 | Control Panel |
2 | Handle (both sides) |
3 | Wheels |
4 | Air Outlet Grille |
5 | Remote Control Receiver |
6 | Air Filter |
7 | Air Exhaust |
8 | Intake Grille |
9 | Power Cord |
10 | Plug Fixer |
11 | Middle Drainage |
12 | Condenser Drain |
13 | UVC LED (Select Models Only) |
Note: Illustrations in this manual are for explanatory purposes only. Product design and aesthetics may vary.
Let’s Get Started!
Installation & Assembly Instructions
Step 1: Assemble and Attach the Exhaust Hose
- Extend both sides of the hose. (Fig. 1a)
- Screw on the hose inlet (Fig. 1b)
- Screw on the hose outlet (Fig. 1c)
- Attach the exhaust hose by sliding the hose inlet from the top down into the air outlet grille. (Fig. 1d)
Step 2: Window Slider Kit Installation
Parts Needed:
A. Panel (x2)
B. Panel with one hole
C. Screw or plastic pin
Assembly
-
Slide Panel A into Panel B and size to window width (use second Panel A if necessary).
Windows sizes vary. When sizing the window width, be sure that the window kit assembly is free from gaps when taking measurements. If necessary, cut Panel B down to size. Cut on the side opposite the hole. -
Lock the screw into the holes that correspond with the width that your window requires to ensure that there are no gaps in the window kit assembly after installation.
-
Use the provided foam seal to fill in any gaps.
-
Attach the hose outlet to the window slider kit.
How to Control Your AC
All the basics you need to know to stay cool!
Control panel
The control panel is on the top of the appliance and enables you to control it
without the remote control.
REMOTE CONTROL
| On/Off
---|---
Increase
Decrease
Timer
Unit Switch
Fan Speed
Mode
Swing
Sleep
-
Power button – press the **** on the control panel or the remote control to turn the air conditioner on and off. Never turn the appliance off by unplugging from the power source. Always press the Power button, then wait for a few minutes before unplugging. This allows the appliance to perform a proper shutdown.
-
Cool Mode – press the on the control panel or remote until the Cool mode is lit. Select the target temperature 18° – 32°(64°-90°) by pressing the or button until the corresponding value is displayed. Select the required fan speed by pressing the fan speed button.
When in Cool mode, the selected temperature will decrease by 1° per hour in a 2 hour period. This new temperature will be maintained for the next 6 hours and then the appliance will turn off. The Sleep function can be canceled at any time during operation by pressing the “Sleep”, “Mode” or “Fan Speed” button. -
Dry Mode – press the on the control panel or remote until the Dry symbol appears, “dh” will appear on the display. In this model, the default fan speed is low, and cannot be selected.
-
Fan Mode – press the on the control panel until the Fan symbol appears. You can then select you desired fan speed, either High or Low .
-
Sleep Mode – press the Sleep button on the remote control (there is no sleep mode on the control panel). This function is useful when you are sleeping as it gradually reduces operation of the appliance. To set this function correctly, select the cool or dry mode as described above. Press the button. The appliance operates in the previously selected mode.
When you choose the sleep function, the brightness of the screen is reduced and fan speed is lowered.
The Sleep function maintains the room at optimum temperature without excessive fluctuations in either temperature or humidity with silent operation. Fan speed is always at Low, while room temperature and humidity vary gradually to ensure your comfort. The Sleep function cannot be set in Fan or Dry modes. -
UVC Mode (Select Models Only) – Press and hold the fan button for 3 second until the “UV Lamp” indicator turns on. To turn the UV function off, press and hold the fan button for another 3 seconds until the indicator turns off. Should any UV light be exposed, stop use immediately and contact customer service.
-
Clean Filter – To ensure proper maintenance, care, and performance, it is recommended that the filter is cleaned on a weekly basis. Simply remove the filter from the back of the unit by using your thumbs to press down on the filter tabs directly above the filter. Clean the filter with warm, soapy water. Dry thoroughly before replacing the filter. Once the filter is completely dry, place the filter back in the unit. For cleaning the outside of your product, only use mild liquid dish washing detergents and warm water. Be sure the cloth being used is only slightly damp (no oil residue permitted). Disconnect the unit from any power source before you start cleaning.
Changing temperature display from/to: Fahrenheit to Celcuis
- Power on the appliance and set to Cool Mode.
- Press and Hold down both the increase and decrease arrows at the same time for 3 seconds and then release.
Setting the Timer using the control panel or remote control
Programming Start Up –
- Turn on the appliance, choose the mode you want, for example cool, 72°F, high fan speed.
- Turn off the appliance.
- Press the Timer button, the Timer symbol on the screen will display 1-24 hours
- Press several times until the corresponding time is displayed.
- Wait about 5 seconds for the timer to activate, then the Timer indicator will be displayed on the screen.
- Press the Timer button again to cancel the timer and the Timer symbol will disappear.
Programming Shut Off –
- When the appliance is running, press the button and the screen will display 1-24 hours.
- Press several times until the corresponding time is displayed.
- Wait about 5 seconds for the timer to activate, then the Timer indicator will be displayed on the screen.
- Press the Timer button again to cancel the timer and the Timer symbol will disappear.
TIPS FOR CORRECT USE
To get the best performance from your appliance, follow these recommendations:
- Close the windows and doors in the room to be air conditioned (Fig. 1). When installing the appliance semi-permanently, you should leave a door slightly open (as little as 1/2“) to guarantee correct ventilation.
- Protect the room from direct exposure to the sun by partially closing curtains and/or blinds to make the appliance much more economical to run (Fig. 2).
- Never rest objects of any kind on the appliance.
- Do not block the air inlet or outlet of the appliance.
- Reduced air flow will result in poor performance and could damage the unit (Fig. 3).
- Make sure there are no heat sources in the room.
- Never use the appliance in very damp rooms (bathroom for example).
- Never use the appliance outdoors.
- Make sure the appliance is standing on a level surface.
Water drainage method
When there is excess water condensation inside the unit, the appliance stops
running and shows “ ”. This indicates that the water condensation needs to be
drained using the following procedures:
Manual Draining
- Power off and unplug the unit from power source.
- Place a pan under the lower drain plug.
- Remove the lower drain plug.
- Water will drain out and collect in the pan.
- After the water is drained, replace the lower drain plug firmly.
- Turn on the unit.
Continuous drainage
When unit is running in Dry mode, you can use the method below for continuous
drainage.
-
Power off and unplug the unit from the power source.
-
Remove the drain plug (Fig 1). Be cautious as some residual water may spill during this setup process.
-
Connect a drain hose (Fig. 2).
Note: Drain hose is only included on select models. -
The water can be continuously drained through the hose into a floor drain or bucket.
-
Turn on the unit.
Note: A standard garden hose will work for continuous draining. Garden hose is not included.
IF DISPLAYED | WHAT SHOULD I DO? | |
---|---|---|
Low Temperature (frost protection) | The appliance is fitted with a frost |
protection device to avoid excessive formation of ice. The appliance starts up
again automatically when the defrosting process is completed.
| Probe Failure (sensor malfunction)| If this is displayed, contact customer
service
| Full Tank (condensation reservoir full)| Empty the internal safety tank,
following the instructions in the “End of season operations” paragraph.
Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.
PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
---|---|---|
Air Conditioner will not start | The air conditioner is unplugged | •Make sure |
the air conditioner plug is pushed completely into the outlet
The fuse is blown/circuit breaker is tripped| •Check the house fuse/circuit
breaker box and replace the fuse or reset the breaker
Power Failure| •The unit will automatically re-start when power is restored
•There is a protective time delay (approx. 3 minutes) to prevent damage to the
compressor. For this reason. the unit may not start normal cooling for 3
minutes after it is turned back on.
The current interrupter device is tripped| •Press the RESET button located on
the power cord plug
•If the RESET button will not stay
engaged. discontinue use of the air conditioner and contact a qualified
service technician
Air Conditioner does not cool as It should| Airflow is restricted| •Change to
make sure there are no curtain. blinds, or furniture blocking the air intakes
of the air conditioner
The temperature control may not be set correctly| •Lower the set thermostat
temperature
The air filter is dirty| •Clean the filter. See the Cleaning and Care Section
of the manual
The room may be too warm| •Please allow time for the room to cool down after
turning on the air conditioner
Cold air is escaping| •Check for open furnace registers and cold air returns
The Cooling Coils are frozen| •See “Air Conditioner Freezing Up” below
The air exhaust is detached from the appliance.| •Reattach the air exhaust
hose to the back of the appliance.
Air Conditioner Is freezing up| Ice blocks the air flow and stops the air
conditioner from cooling the room| •Set the MODE to HIGH FAN or HIGH COOL and
set the thermostat to a higher temperature
Remote Control Is not working| The batteries are inserted incorrectly The
batteries may be dead| •Check the position of the batteries
•Replace the batteries
Digital display reads “Ft”| The tank is full.| •The drain cap must be removed
from the rear of the appliance and the tank will need to be drained.
WiFi App Installation (Select Models Only) Must be a compatible WiFi model
Step 1: Download and Install the TCL Home App
Using the camera function on your smartphone, please scan the QR code below to
be directed to the TCL Home page. If your phone does not have a QR scanner,
download one from the app store or manually type in the URL below in your
smartphone’s web browser. Then, download and launch the app.
Note: The App only supports the 2.4 GHz WiFi band (all routers have a 2.4
GHz band).
Please connect to the 2.4 GHz band before you begin the app setup process.
Step 2: Create an Account
Once you have opened the app, select “Create account.” You will then be sent a
verification code to your email. Input the code and continue.
Step 3: Add Your Device
Select the “Add Devices” button and follow the in-app instructions to complete
the setup.
Troubleshooting
Having trouble completing installation? Don’t worry, it’s usually an easy fix.
PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
---|---|---|
TCL Home App loses connectivity to AC during setup | Wireless router may be too | |
far from AC | •Relocate wireless router closer to AC. | |
Network error | •Restart wireless router, AC, and mobile device. | |
TCL Home App cannot find AC | Network error | •Restart wireless router, AC, and |
mobile device.
App & AC are not on the same 2.4GHz channel| •Confirm your device is connected
to the 2.4GHz channel.
Router blocking TCL Home App| •Verify App is not being blocked by the router’s
firewall.
Incorrect WiFi Password| •Reinput and verify WiFi password.
Unable to find or connect to Wireless Network| App may need permission to
location| •Give TCL Home App permission to Location in phone settings.
TCL NORTH AMERICA
LIMITED PRODUCT WARRANTY
What your warranty covers: Defects in materials or workmanship to the original owner of this TCL product when purchased as new from an Authorized Dealer of TCL brand products and packaged with this warranty statement.
WARRANTY PERIOD (NON-COMMERCIAL USE):
Labor: Twelve (12) Months from the original date of purchase.
Parts: Twelve (12) Months from the original date of purchase.| WARRANTY PERIOD
(COMMERCIAL USE):
Labor: Six (6) Months from the original date of purchase.
Parts: Six (6) Months from the original date of purchase.
---|---
Commercial Use includes, but is not limited to, the use of this product in a
commercial or business environment, the use of this product in an institution
or for
institutional purposes, or for other commercial purposes including rental
purposes.
Should your TCL device prove to be defective in material or workmanship under normal use during the warranty period listed above, effective from the date of original consumer purchase of the product, TCL North America at its sole discretion will, (1) pay an Authorized TCL Service Center for both labor charges and parts to repair your device, or (2) replace your device with a new or refurbished/recertified equivalent product. If repaired at an Authorized TCL Service Center, TCL is not responsible for the transportation costs to the Authorized TCL Service Center. However, TCL will pay for the return shipping. TCL will provide instructions for the packaging and shipping of the unit. Units that are improperly packed and damaged during shipping are not covered under this limited product warranty. This limited product warranty is good only to the original purchaser of the product and effective only when used in North America. You must have your original purchase receipt or proof of purchase (bill of sale or receipted invoice) which states the condition of the unit (new, used), the unit’s date of purchase, place of purchase, and model/serial number.
HOW SERVICE IS HANDLED: Call
1-800-825-6747 and choose the
appropriate prompt. Please have product type, model number, serial number, and
ZIP code ready.
Troubleshooting and prior approval from a TCL representative MUST occur before
sending in your product for repair.
Product Registration Information
You can find the model number and serial number on a label on the back or side
of the product. Register your product online at
register.tcl.com.
NO OTHER WARRANTY IS APPLICABLE TO THIS PRODUCT. THIS LIMITED WARRANTY IS IN
LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE
EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO
THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS
DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT,
SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST
REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. SOME STATES AND/OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON THE LENGTH
OF TIME AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY
NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU, THE ORIGINAL PURCHASER, SPECIFIC LEGAL RIGHTS
AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR TERRITORY
TO TERRITORY. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT
WWW.TCL.COM/US TO VIEW THE MOST CURRENT VERSION.
THIS LIMITED PRODUCT WARRANTY DOES NOT APPLY TO:
- Service calls to your home for delivery or pick-up, installation, instruction, replacement of house fuses, connection of house wiring or plumbing, or to correct unauthorized repairs.
- Failure of the product to perform due to wireless signal reception problems not caused by your unit, or due to power failures or interruptions or inadequate electrical service.
- Damage caused by transportation or handling, including damage during shipment from a Retailer (please contact your Retailer for assistance).
- Damage caused to the product by accident, vermin, lightning, wind(s), fire, flood(s), or act(s) of God.
- Damage caused by operating the product in a corrosive or wet atmosphere.
- Repairs when your TCL product is used in other-than-normal, single-family household use, or contrary to the instructions described in the product User’s Guide.
- Damage resulting from accident, alteration, misuse, abuse, neglect, insects, normal wear-and-tear, cosmetic damage, mishandling, power line surges, improper or faulty installation, or improper repair or maintenance. Improper repair includes the use of parts not approved or specified by TCL.
- Markings or images on the product’s display panel.
- Normal maintenance as described in the User’s Guide (including but not limited to cleaning or replacing filters, cleaning coils, or other normal maintenance).
- Use of accessories or components that are not compatible with this product.
- Products with altered, missing, defaced, unreadable, or removed serial numbers.
- Changes in the appearance of the product that do not affect product performance.
- Increases in utility costs and/or additional utility expenses.
- Products purchased from non-authorized TCL resellers.
- Products sold in any condition other than new from the original manufacturer or sold outside of North America.
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
CONTACT INFORMATION:
TCL North America
1860 Compton Ave
Corona, California 92881
1-800-825-6747
www.tcl.com/us
Need more help?
support.tcl.com
1-800-825-6747
TCL and the TCL Logo are owned by TCL Corporation
and under license to TTE Technology, Inc.
References
- Photoregister | Help
- TCL Support
- TCL Support
- TCL Electronics - Shop Home Appliances & Entertainment - TCL UK
- LED TVs | 4K Ultra HD, Full HD & Android TVs | TCL Australia
- TCL Home App | TCL USA
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