lucid 2131 Engage Premium OTC Hearing Aids User Manual
- June 9, 2024
- LUCID
Table of Contents
2131 Engage Premium OTC Hearing Aids
®
®
PREMIUM OTC HEARING AIDS
Android or iOS device compatible but not required to use the hearing aids
MANUAL ENGLISH
Welcome Aboard!
We’re honored you’ve chosen to be a part of the Engage® family! Our commitment
to you is simple:
To help you hear better!
Your journey to better hearing begins now. Every successful journey has a
guide to help you get the most out of the adventure! There are two key guides
at your
disposal. This booklet is a quick and easy reference for you to get started.
And for additional details and information, be sure to check out our “how to”
video
series at engagehears.com!
Let’s get started!
WARNING: If you are younger than 18, do not use this. You should talk to a
doctor, preferably an ear-nose-
throat doctor (an ENT), because your condition needs specialized care. Over-
the-counter hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who are younger
than 18 with hearing loss should see a doctor, preferably an ENT, because they
may need medical testing and management. Hearing loss can affect speech and
learning, so professional fitting and continuing care are also important.
1
WARNING: When to See a Doctor
If you have any of the problems listed below, please see a doctor, preferably
an ear-nose-throat doctor (an ENT).
· Your ear has a birth defect or an unusual shape. · Your ear was injured or
deformed in an accident. · You saw blood, puss, or fluid coming out of your
ear in the past 6 months. · Your ear feels painful or uncomfortable. · You
have a lot of ear wax, or you think something
could be in your ear. · You get really dizzy or have a feeling of spinning
or swaying (called vertigo). · Your hearing changed suddenly in the past 6
months. · Your hearing changes: it gets worse then gets
better again. · You have worse hearing in one ear. · You hear ringing or
buzzing in only one ear.
WARNING: This hearing aid should not cause pain when inserting it.
Remove this device from your ear if it causes pain or discomfort when you
insert or place it. To try again, make sure to follow the instructions. If you
feel pain or discomfort again, contact the manufacturer. If your pain or
discomfort doesn’t go away, contact your hearing healthcare professional. You
can also report this to FDA as an adverse event according to the instructions
that appear later.
Caution: This is not hearing protection.
You should remove this device if you experience overly loud sounds, whether
short or long-lasting. If you’re in a loud place, you should use the right
kind of hearing protection instead of wearing this device. In general, if you
would use ear plugs in a loud place, you should remove this device and use ear
plugs.
Caution: The sound output should not be uncomfortable or painful. You should
turn down the volume or remove the device if the sound output is uncomfortably
loud or painful. If you consistently need to turn the volume down, you may
need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear. If any
part of your hearing aid, like the ear tip, gets stuck in your ear, and you
can’t easily remove it with your fingers, get medical help as soon as you can.
You should not try to use tweezers or cotton swabs because they can push the
part farther into your ear, injuring your eardrum or ear canal, possibly
seriously.
Note: If you remain concerned, consult a professional. If you try this device
and continue to struggle
with or remain concerned about your hearing, you should consult with a hearing
healthcare professional.
Note: What you might expect when you start using a hearing aid. A hearing aid
can benefit many people with hearing loss. However, you should know it will
not restore normal hearing, and you may still have some difficulty hearing
over noise. Further, a hearing aid will not prevent or improve a medical
condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get used to
them. Similarly, many people find that training or counseling can help them
get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing
aids in both, especially
in situations that make you tired from listeningfor example, noisy
environments.
Note: Tell FDA about injuries, malfunctions, or other adverse events.
To report a problem involving your hearing aid, you should submit information
to FDA as soon as possible after the problem. FDA calls them “adverse events,”
and they might include: skin irritation in your ear, injury from the device
(like cuts or scratches, or burns from an overheated battery), pieces of the
device getting stuck in your ear, suddenly worsening hearing loss from using
the device, etc.
Instructions for reporting are available at https//www.
fda.gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also download a form
to mail to FDA.
CONTENTS
Getting Started …………………………………………………………………………………8 What’s
Inside………………………………………………………………………………………9 Getting to Know Engage®
……………………………………………………………10 Battery and Tubing………………………………………………………………………… 11
Wearing Your New Hearing Aids ………………………………………….12-13 Download the Lucid
Hearing App ……………………………………………..14 How to Adjust Volume
Manually…………………………………………………15 Programs …………………………………………………………………………………….16-17
Start-Up and Pairing……………………………………………………………… 18-19 How to Change or Remove the
Concha Lock…………………20-21 Care and Cleaning Instructions………………………………………………….22
How to Clean Engage® Hearing Aids ……………………………………..23 Replacing Wax Stop
……………………………………………………………… 24-25 Choosing the Correct Ear
Tip……………………………………………………..26 Replacing the Ear Tips………………………………………………………………….
27 Replacing the Tubes ……………………………………………………………… 28-29 Troubleshooting
………………………………………………………………………. 30-31 Technical Data
………………………………………………………………………………..32 Warranty
…………………………………………………………………………………………..33
Compliance………………………………………………………………………………. 34-35 Battery Safety
………………………………………………………………………… 36-37
Getting Started
1. Get familiar with the Engage® and what’s in the box
2. Download the Lucid Hearing App from the App Store onto your mobile device.
3. Pair the hearing aids to your mobile device
4. Select tips for a perfect fit 5. Put the hearing aids on your ears 6. If
fit needs further adjusting, reference
the included Engage® Tube Fit Guide 7. Listen to what you hear, trying out
each
of the 4 pre-configured programs 8. Stream some music or make a phone call!
· 1 pair of Engage® Hearing Aids · 5 pair Closed Ear Tips · 4 pair Vented Ear
Tips · 1 Cleaning Tool · #13 Batteries · 10 Wax Stops and
Replacement Tool · Engage® Tube Fit Guide · User Manual
Hard Case
Wax Stops
13 Batteries Cleaning Tool
What’s Inside
Engage® Hearing Aids
Closed Ear Tips Vented Ear Tips
Getting to Know Engage®
Microphones Tube
Receiver
Tip
Toggle Switch
Battery
Wax Stop
Batteries
Your hearing aid is powered by a #13 battery and for the best performance we
recommend using a zinc-air bettery.
INSERTION: Remove the adhesive label from the battery and wait thirty seconds
for the air to activate the battery. Wipe any moisture off the battery
surface. Open the battery door and with the positive side up, insert battery
into the battery door.
REMOVAL: Open the battery door and lift the battery out of the battery door.
When your battery is low and needs replaced you will hear the low battery
voice prompt. The prompt will be repeated every 15-20 minutes until the
battery is charged.
Expected battery life: 4-7 days Based on typical streaming usage of less
than 2 hours per day
Wearing Your New Hearing Aids
When inserting your hearing aids for the first time, there can be feedback
(whistling) if your hearing aids are not fully inserted. We suggest you
practice inserting them with the battery door slightly open until you have
perfected this process. The adjustment period of wearing hearing aids takes
time, but soon you’ll be hearing clearly.
The following steps show how to insert your hearing aids:
1 Grasp hearing aid between your thumb and forefinger
2 Place hearing aid behind ear, with tube pointed forward over ear
If at this point you feel the fit isn’t right please refer to the included
Engage® Tube Fit Guide for guidance. Our customer service team can assist you
and send you the
right size tubes to help you find your perfect fit.
3 The tube is wrapped around the top of ear. Gently push the ear tip into the ear canal
4 Tuck the concha lock into the bowl of the ear
Download the Lucid Hearing App
Lucid Hearing App featuring LucidShape Comprehensive real-time personalization
with the ability to manage acoustics across any listening environment.
With the Lucid Hearing mobile App and Engage®, you can: · Explore and select
your preferred hearing program · Monitor the battery status of your hearing
aids With LucidShape and Engage®, you can: · Fine-tune your listening for the
most customized experience · Control the left and right hearing
aids together or independently
Use your phone camera to scan this code and download either the iPhone or
Android app, depending on which device you have. You can also search for
“Lucid Hearing” in the App Store or on Google Play.
How to Adjust Volume Manually
You can adjust the hearing aids manually with the toggle switch. A quick press of the toggle switch UP or DOWN will adjust the volume up/down. You will hear double tones indicating the volume has been adjusted. If you do not hear tones, this indicates you have reached the maximum or minimum volume level.
raise volume lower volume
PRESS UP
PRESS DOWN
The easiest way to adjust your hearing aids is with the Lucid Hearing App (See page 14).
Programs
Your Engage® hearing aids come preset with four scientifically developed
acoustic programs. These programs were developed with extensive research in
conjunction with a top audiology university to cover the majority of the
population with mildmoderate hearing loss.
How to Change Programs Manually
Press and hold the toggle switch UP or DOWN for 2 seconds to progress to a
different program. You will hear a notification alerting you that you are on a
different program. Press and hold again to cycle through the programs.
PRESS UP
PRESS DOWN
The easiest way to adjust your hearing aids is with the Lucid Hearing App (See
page 14).
Start-Up and Pairing
The first time you open the app you will be met with three introductory
screens. Click “next” to continue to the next page.
Apple Users:
Android Users:
1
2
3
4
5
How to Change or Remove the Concha Lock
2
The Concha Lock attaches to the receiver to position the receiver securely in
the ear. If a new Concha Lock is needed for comfort or fit, they can be
ordered at engagehears.com or call 8662022527.
3
Instructions for removing/replacing the Concha Lock:
1
Locate the Concha Lock.
4
Grasp the Concha Lock with thumb and forefinger.
The Concha Lock is held tightly to the receiver by a small, plastic loop.
Firmly push the Concha Lock back through loop.
Once the Concha Lock is removed, a new one can be installed.
Care and Cleaning Instructions
To ensure your hearing aids continue to work properly for years to come please
note that you should avoid submerging in water, dropping from distances
greater that 3 feet, or exposing to excessive heat for extended periods of
time.
The most common cause of instrument failure is wax buildup and it is the
easiest to avoid. By wiping your hearing aids, tubing, sound tip, ear tips
and/or domes with a soft, dry cloth every day and carefully removing any
traces of wax and debris, you will reduce wax buildup. Use the brush provided
to enhance your cleaning by lightly brushing the sound ports. It is important
to keep your hearing aids as clean as possible to maintain maximum performance
and durability.
Important: Keep your hearing aids as clean as possible to maintain maximum
performance.
How to Clean Engage® Hearing Aids
Wire Loop Cleaning Tool
Brush
Use wire loop to clean wax from tips
Use brush to clean off wax and dirt
Brush microphone openings
Brush around rocker switch
Replacing Wax Stop
Your Engage® Hearing Aids have a wax stop in the tip to prevent wax from
getting inside the speaker. You should check daily for any obstruction to the
wax stop. If you see wax inside you can replace it using the instructions on
the next page.
Replacement End
Wax Stop
Wax Stop Replacement Tool
Removal End
Warning: Improper replacement could result in the wax stop coming out of the receiver and being lodged in the ear canal.
1
2
Before removing the wax stop, be sure to remove the dome tip. Insert removal
end of replacement tool into used wax stop, centered in hearing aid receiver.
This requires a firm push.
3
Remove used wax stop from replacement tool and turn tool over to direct new
wax stop towards tip.
Pull replacement tool straight up to remove used wax stop.
4
Insert new wax stop into tip by wriggling it in place and pressing in firmly.
Choosing the Correct Ear Tip
We have included a number of different dome tips for you to find the perfect
fit. The tip should fit snuggly enough to seal the ear, while not being
uncomfortably too tight. Some experimentation may be necessary. You will
notice there are two types of tips included.
CLOSED
Closed tips provide the best experience for streaming music and phone calls
and provide a full, rich sound. They provide better amplification than the
vented tips and can help minimize feedback, but may require a little longer to
adjust to the sound of your own voice when you first start wearing them.
VENTED
Vented tips can be more comfortable for those with mild hearing loss. They
allow more of your own voice to pass through, but do not provide as rich of a
sound experience when streaming audio from your phone.
Replacing the Ear Tips
1
2
Hold the hearing aid by the base of the speaker housing.
Gently pull on the tip until it comes off. You may need to twist it using a back and forth motion.
3
4
Align the new tip with the dome facing outward.
Press the new tip onto the speaker housing until the wax stop is flush with the entrance to the dome tip.
Note: Improper replacement of ear tips could result in the ear tip coming off of the device and being lodged in the ear canal.
Replacing the Tubes
REMOVAL:
Grip the old tube on the sides of the clear plastic connector firmly.
Pull tube straight out until fully detached. Do not twist or pull on the flexible tube itself.
ATTACHING:
To replace the tube align the base of the tube with the hearing aid connector and press firmly to insert until you hear a click.
Note: Improper removal or insertion of the tubes could result in damage the tube and/or the device.
Troubleshooting
ISSUE
No/Low sound output
POSSIBLE CAUSE
SOLUTIONS
Low battery
Wax build up in the wax stop
Volume set too low
Tip not inserted properly
Hearing aid is damaged
A significant change in your hearing
Replace battery with a new #13 battery
Clean or replace the dome
Use the app to increase the volume to a
comfortable level
Re-insert the tip
Contact Lucid Hearing Customer Service
Contact your hearing health care professional
for an exam. Lucid Hearing Customer Service can recommend a specialist in your
area
ISSUE
POSSIBLE CAUSE
SOLUTIONS
Whistling/ Feedback
Tip not inserted properly
Dome tip damaged or is the wrong size
Wax build-up in the ear canal
Reinsert hearing aid tip
Replace dome tip with a new tip
Talk to your doctor or a hearing healthcare professional about how to best
clean your ears
Hearing aids not turning off
Battery door closed
Open battery door
Device is not comfortable
Tip is too large or too small Try a different size dome tip
Tube is too large or too small
See Tube Fit Guide (included)
Still have issues? Reach out to us at 866-2022527 or chat with us at
lucidhearing.com and our specialists will be happy to help you.
Your satisfaction is our number one priority!
Sound Pressure Level in dB
Technical Data
ANSI TEST
110
100 O
90
R
80
70
60
50
40 0.25
O O
R R
0.5
1
2
4
(kHz)
-0-SPL90 -R-RESP60
Linear FOG@50 dB
OSPL90 Max 107.1 dB
@ 3200 Hz
SPA 104.1 dB
SPA FOG @ 50 27.8 dB
RTG TARGET 27.1 dB
O
Measured
28.1 dB
EQ Insp noise 29.6 dB
Resp limit
68.1 dB
F1< 200 Hz F2=7622 Hz
R
HFA 1250, 2000, 3150 Hz
Freq THDist Src 650Hz 0.3% 70 dB 1000Hz 0.4% 70 dB 1600Hz 0.3% 65 dB 8
Warranty
Lucid Hearing OTC products are risk free with a 60 day return period and a 1
year manufacturer’s warranty. To file a claim please call us at
866-458-8947.
Warranty Warning: Please do not attempt to make repairs yourself. Doing so
could cause additional damage and will void any warranties.
· Remove batteries when hearing aids will not be in use for prolonged periods
of time.
· Do not throw or drop your instruments. · Do not immerse hearing instruments
in liquid or water. · Do not wear during bathing, showering, or swimming.
· Store out of the reach of children and pets.
· Do not expose instruments to excessive heat, such as a stove top, microwave,
dashboard of a hot car, or hair dryer.
· Do not expose the instruments to chemicals such as hair spray, insect
repellent, perfume, or cosmetics.
· Do not use the product with higher volume for a long period of time, in
order to avoid hearing damage. Stop using if discomfort occurs.
· Do not disassemble the device.
· Avoid use in potential explosive or dangerous situations. · To avoid
possible electromagnetic radiation, the devices
should be removed in any high frequency, heat treatment or operation,
radiotherapy and strong magnetic field environments.
Compliance
FCC statement This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference, and; (2) This device must
accept any interference received, including interference that may cause
undesired operation
FCC ID: 2AC2WSQ-U56 FCC Regulator Statements This device complies with Part 15
of the FCC Rules, Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operation.
NOTE: THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR MODIFICATIONS NOT
EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE SUCH MODIFICATIONS
COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
Environmental Conditions During transport or storage, the temperatures should
not exceed the limit value of -25° to 70°C, (-13° to 158°F) 0 to 90%, 700 hPa
to 1060 hPa.
Battery should be removed from the device while transporting or storing.
Operating Condition: your hearing instruments are designed to operate beyond
the range of temperature comfortable to you, from very cold to 50C (122F)
Manufactured by: Sound Quest, LLC 806 Beaver Street Bristol, Pa 19007
Transport & Storage 70° C
Distributed by: Lucid Hearing Holding Company, LLC PO BOX 535596 Grand
Prairie, TX 75053
Operational Conditions
40° C
-25°
5°
0 to 90% 700 hPa to 1060 hPa
15-90% RH non-condensing 700hPa to 1060 hPa
IP22 Protection against dripping water at all angles Protection against objects 12.5 mm in diameter
NON STERILE
Type B applied part
Read Instructions
Battery Safety
CAUTION – Battery Safety Information Hearing Aid Batteries are Dangerous if
Swallowed
Keep hearing aids out of the reach of children or anyone who may accidentally
swallow them. Never put hearing aids in your mouth for any reason. Do not
store in pill containers where they may be mistaken for medication and
swallowed. Do not attempt to remove batteries from your device, see your
hearing care professional. Do not use any other rechargeable battery;
Batteries of low quality may leak and cause bodily harm. Batteries with
incorrect voltage may cause damage to your device. They may explode and cause
serious injury. Do not expose your hearing aid to heat, such as an open flame,
microwave, or oven. There is a risk that they will explode and cause serious
injury.
Visit http://www.poison.org/prevent/battery.asp to learn more important
information about battery safety.
If a battery or hearing instrument is swallowed, see a doctor immediately and
call the National Capital Poison Center,
202-625-3333.
Disposal of Instruments Waste from electronic equipment must be handled
according to local regulations.
WARNING: Risk of Fire and Burns. Do not Open, Crush, Heat above 60°C/131°F or
incinerate. Do not short circuit. If bulges severely, discontinue use.
lucidhearing.com
©2022 Lucid Hearing Holding Company, LLC. Lucid Hearing and Engage are
registered trademarks of Lucid Hearing Holding Company, LLC. LucidShape is a
trademark of Lucid Hearing Holding Company, LLC. Apple and iPhone are
trademarks of Apple Inc., registered in the U.S. and other countries. Android
is a trademark of Google LLC. Google Play and the Google Play logo are
trademarks of Google LLC. All rights reserved.
IFU-1026 Rev02