NEXIGO N690 4K UHD AutoFocus Webcam User Manual

NEXIGO N690 4K UHD AutoFocus Webcam

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Welcome to the NexiGo Family!

Welcome to the NexiGo Family!

• Thank you for choosing the NexiGo N690 UHD Webcam! You are now part of an exclusive club: the NexiGo family! It’s our job to make sure you enjoy your membership.
• If you have any problems please contact us at cs@nexigo.com at any time for further assistance. This product is covered by our industry leading 1-year manufacturers warranty.
• Please visit www.nexigo.com/warranty-information for warranty terms and conditions.
• Make sure to register your purchase at www.nexigo.com/warranty for a FREE additional 1-year warranty!
• From all of us here at NexiGo, we want to welcome you again to the family. We thank you deeply for your trust and for your business. We know you’ll love it here. We look forward to serving you again in the near future.
• Yours Sincerely,
• The NexiGo Team

Contact Information

• Brand: NexiGo
• Website: www.nexigo.com
• Manufacturer: Nexight INC
• Email: cs@nexigo.com
• Tel: +1(458) 215-6088
• Address: 11075 SW 11th St, Beaverton, OR 97005, US

What’s in the Box?

• 1 x Ultra HD Webcam
• 2 x Privacy Cover
• 1 x User Manual
• 1 x Type-C to Type-A Cable
• 1 x Type-A to Type-C Adapter

PRODUCT OVERVIEW

1. UHD Lens
2. Noise Reduction Microphone
3. Power Indicator
4. Flexible Clip/ Base
5. 1/4″ Tripod Screw Hole
6. Type-C Port

SPECIFICATION

Application support

| Chat software: Skype, FaceTime, Zoom, Yahoo!, Messenger, Hangout

Streaming software: Open Broadcaster software and Xsplit

Photo or video: Using System Camera App ( Camera for windows,

Photo Booth for MAC OS)

System requirements

| • Microsoft Windows XP/7/8/10                 • Internet connection

• Chrome OS                                                               • USB 2.0/USB 3.0 Port

• OS X 10.7+

Setting Up Your Webcam

1. Place/Position your webcam

2. Connect the webcam to your computer using the USB cable

   • Note: Make sure you are connected to your network before starting the setup.
   • Note: If you cannot use the camera within other apps, you will need to enable access.
   • In Windows: Select Settings>Privacy>Camera, turn on allow apps to access your camera.
   • On Mac: Select Apple menu>System Preferences>Security & Privacy>Privacy>Camera, and select which apps you want to use the camera.
     If you still have trouble connecting the Webcam, please refer to FAQ sections starting from Page 5.

3. a. View your camera: Windows
   Windows users can use the Camera app, which is pre-installed with Windows. To find the Camera program type “camera” (without the quotation marks) in the search bar at the bottom of the screen and press enter. Alternatively, go to the start menu button at the bottom right corner of the screen and left click. Scroll through the list of programs there until you get to the “C” section, the Camera application will be listed there. To view your webcam video you may need to select the NexiGo camera from the list of other devices. At the top right or left of your screen click the cycle camera icon (the arrow chasing itself, not the gear), and keep switching until you get to the NexiGo webcam.
   b. View your camera: Mac

   • Mac users can use the Photo Booth app, which is pre-installed with the OS.

   • This will allow you to preview the camera images, capture still frames, and record video clips.

   • To begin, select the Finder button, click Applications, and select Photo Booth.

   • Alternately, click the search button in your menu bar, type “photo booth” (without the quotation marks), and press return. To see an image from your camera in Photo Booth, you may need to select the camera from the list of attached devices in the app.

   • At the top of your screen, click Camera in the app menu, and select the 4K UHD Webcam from the list of options.
     Note: Focus Adjustment

   • Wave your hand in front of the camera, the webcam will automatically adjust focus to the distance of the moving object.

4. Video calling requirements

5. A computer with speakers (or a headset), your NexiGo webcam, and a microphone;

6. Install a video-calling application such as Skype, FaceTime, Zoom, or Hangouts. (Both parties need a webcam and the same video application.)

FAQ

• Q1: How do I know if my camera is being recognized by the system?

  • Connect the camera to any USB 2.0 or USB 3.0 port. It will take a few seconds for the camera to be recognized after it is connected to the system. To ensure the camera has installed correctly on a Windows computer; check under Control Panel > System and Security > Device Manager.

  • To verify the webcam is connected on a Mac computer, click the Apple Menu (in the top left corner of your screen) and then click About this Mac. Click on System Report from the pop-up window that appears. The System Information window for your Mac will appear. Navigate to the USB section and check if the webcam is listed as a connected device (like the photo below):

• Q2: What is the video recording frame-rate?
  A: The NexiGo webcam captures clear images and can record video at 2160p / 30fps in a well-lit environment. The quality of the signal can be affected by low bandwidth availability or insufficient lighting. This can cause the frame rate to drop to 2160p / 20fps, or possibly even lower.

• Q3: Why is my NexiGo webcam unable to record audio? Why do I hear echoing during video calls?
  A: This could be due to an issue with the selected input audio device. To check this in Windows, go to Control Panel > Sound. Select the NexiGo webcam as the default device for playback and recording.

To check this on a Mac: Go to System Preferences > Sound. Select NexiGo webcam as the default device for sound input. In your video/audio calling application, check the audio settings and make sure that the NexiGo webcam is selected as the audio input. Then, check the video settings and verify that NexiGo webcam is selected as the video input.

• Q4: What can I do if the images or video are an abnormal color? How to adjust image parameters such as brightness or contrast?
  A: Please ensure that the light in your environment is free of unique tones or intense light sources. Things such as walls/floors/other large-area non- standard light sources, including areas with colored or intense light. In such environments photographed pictures are subjected to color cast due to the lighting impact of these light sources.
  For Windows:

  • Skype:

  • Click Settings, select Audio & Video, then click Webcam settings.

  • You can adjust any image parameter you want according to your needs.

  • AMCap:
    

  • Click Options, select Video Device, then click Properties.

  • You can adjust any image parameter that is not greyed out according to your needs.

PotPlayer：
Please download PotPlayer software on your computer and add this camera to it. While using this camera to stream video on the PotPlayer click the Settings button and then adjust the brightness or other image settings as needed. You can then use another piece of software to start a video call and the changes will carry over with the webcam.

  *  **Q5: How can I use my webcam in chatting software like Skype or FaceTime?**
  *  **A: For FaceTime on Mac:**  

If your Mac has a built-in camera already, open FaceTime, click video on the top left of your screen, and choose your NexiGo webcam from the list of options to use it.

  *  **For Skype on Mac:**  

Before running Skype, please make sure that all other applications using the webcam are closed. Failure to do so will likely mean that Skype will not recognize the webcam. It is also highly recommended to update Skype to the latest version, as this can affect compatibility as well. Once you have started Skype, select Preferences from the Skype menu in the top left corner of your screen (like the photo below).

In the Audio / Video tab, select your NexiGo webcam from the list of options to use it.

  *  **For Skype on Windows 10:**
    1. In the Skype main window, click the arrow next to the Options button , and select Tools > Audio Device Settings. **

**

    2. Under Audio Device Settings choose your NexiGo Webcam

    3. Click the green arrow next to the Speaker icon to hear a sample tone and drag the slider if you need to adjust the volume.
    4. To test your microphone volume, speak into it for a few seconds. The volume is optimal when the progress bar reaches the middle of the test area. Drag the slider next to Microphone to adjust the microphone volume.
  *  **For Zoom**
    * When you first join a meeting, Zoom will attempt to test your speakers automatically. If you don’t hear the ringtone, use the drop-down menu to select your speakers or click No to switch speakers until you do hear the ringtone. Once you do hear it, click Yes to continue to the microphone test.

    * Next, Zoom will ensure you can be heard by others by testing your microphone. Speak into the mic when prompted to do so. If you don’t hear your audio repeated back to you, use the drop-down menu to select your NexiGo Webcam microphone, or click No to switch microphones until you hear the replay. Click Yes when your microphone is set up

    * Click Join with Computer Audio to finish testing and join the meeting.

• Q6: Why is my video not in 2160p in my video calling application?
  A: Check the video output settings in your video capture software, these may be set to a lower capture format. There are various constraints on the system that could impede the ability to attain a 2160p video calling session. They center around processing power (i.e. CPU speed) and available network bandwidth. In all cases, review the requirements from the video calling application. They will guide as to the system performance required as well as the necessary bandwidth.

• Q7: How to turn off the function of auto focus?
  A: On a Windows system:
  

1. Go to the Camera app.
2. Go to Settings, turn on the “Pro mode” switch.
3. On the left side will be two options. One for brightness, one for focus.
4. Set your camera in the spot you want it to be.
5. Adjust the focus for where you will be sitting so that you are in focus in that spot.
6. Exit the Camera app and open any video chat app you want to use.

• **Q8: How to use the webcam privacy shutter?

**

  *  **Step 1.** Remove 3M tape backing on the back of the privacy cover.
  *  **Step 2.** Attach the cover to the webcam lens and press firmly.
  *  **Step 3.** Open/close the cover as needed.

• Q9: Why the microphone volume is too low?
  A: The most likely reasons for this are that the webcam is not connected properly, or is not positioned for best sound quality. To adjust microphone settings in Windows 10:

1. Go to Settings> System> Sound.
2. In Input, ensure your microphone is selected under Choose your input device, then select Device Properties.
3. On the Levels tab of the Microphone Properties window, adjust the Microphone and Microphone Boost sliders as needed, then select OK.
4. Speak into your microphone and check the volume meter under Test your microphone to ensure your settings adjustments work as needed.

• Q10: Why is there a flickering or banding effect on the video feed when I use the webcam?
  A: This is most commonly caused by lighting inconsistencies in your room. To resolve this, open the video control panel on your video capture software and change the frequency response rate to either 50Hz or 60Hz, depending on your region.

• Q11: Why does my screen go blank or black while trying to preview images?
  A: There are several reasons this could happen:

1. There is something wrong with the USB port. Please use a different USB port or another PC and test the camera again.
2. The PC does not recognize the camera device. Please follow the steps from question seven to see if this helps fix the issue.
3. The operating system and computer configuration do not satisfy the requirements of the camera. Please check your system specifications.
4.  The video preview feature of the application is not turned on, or the application has a privacy feature that prohibits access to the camera. Please try with a different application.

References

• NexiGo | Home Theater Projectors & Video Collaborations
• NexiGo Warranty Registration | NexiGo

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