eufy RoboVac LR30 Hybrid Robot Vacuum Cleaner Owner’s Manual

For FAQs and more information, please visit:
www.eufylife.com
Cleaning
RoboVac LR30 Hybrid+
Owner’s Manual 

Thank you for purchasing RoboVac. Carefully read all the instructions below before using this device, and keep this manual for future reference.

Important Safety Instructions

To reduce the risk of injury or damage, keep these instructions at hand when setting up, using, and maintaining this device.
WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with this device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the auto empty station provided.
• Before cleaning or maintaining this device, the plug must be removed from the outlet.
• The battery in this device should only be replaced by a skilled professional.
• Before removing the battery, disconnect the device from its power supply.
• The battery must be removed before this device is disposed of. To remove the battery, first unscrew the screws on the bottom, then remove the back cover. Remove the battery by disconnecting the quick connector.
• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit should be disposed of.
• This device is for indoor use only.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room temperature environments only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to clean up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains. Move power cords and sharp, pointed, or fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
• Do not operate this device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of this device, its battery, or the auto empty station. There are no user-serviceable parts inside.
• Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpets, and not on carpets with tasseled edges or loose threads.
• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
• Only use attachments recommended or described in this manual.
• Do not handle the device or plug with wet hands.
• Ensure that the dust bag and/or filters are correctly inplace before use.
• Do not use a battery pack or device that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not expose the battery pack or device to fire or excessive heat. Exposure to fire or temperatures above 130°C / 266 ℉ may cause an explosion.
• Do not modify or attempt to repair the device or the battery pack (as applicable), except as indicated in the instructions for use and care.
• Follow all charging instructions and do not charge the battery pack or device outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• The laser distance sensor of this device meets the standards for Class I Laser Products in IEC 60825-1:2014 and will not generate hazardous laser radiation.

Notice

This symbol on the device or its packaging indicates:
Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help. The following importer is the responsible party (for FCC matters only). Company Name: POWER MOBILE LIFE, LLC Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541 Telephone: +1 (800) 988 7973

RF Exposure Compliance Statement
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a  minimum distance of 20 cm between the radiator and your body.

ISED Compliance Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Declaration of Conformity
This product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type T2181 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following website:
https://support.eufylife.com/s/articleRecommend?type=DownLoad. Maximum output power: 18 dBm (For EU) Frequency band: 2.4G band (2.4000GHz – 2.4835GHz)
GB Declaration of Conformity
Hereby, Anker Innovations Limited declares that the product type T2181 is in compliance with Radio Equipment Regulations 2017 and The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012. The full text of the GB declaration of conformity is available at
the following website: https://support.eufylife.com/s/articleRecommend?type=DownLoad. The following importer is the responsible party (contract for EU and UK matters) Anker Technology (UK) Ltd GNR8, 49 Clarendon Road, Watford, Hertfordshire, WD17 1HP, United Kingdom Anker Innovations Deutschland GmbH Georg-Muche-Strasse 3, 80807 Munich, Germany Anker Innovations Limited Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

Trademark Notice

• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
• Google Play and the Google Play logo are trademarks of Google Inc.
• Google Home is a trademark of Google Inc.

About Your RoboVac

What’s in the Box

RoboVac Anatomy

A. Top

B. Side

C. Bottom

D. Dust Box and Water Tank (2-in-1)

E. Mopping Module

F. Suction Inlet

G. Auto Empty Station

|
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LED Indication

You can see the status of RoboVac from the LED indicators.

and Status

Pulsing blue| Charging
Solid blue| Standby / Cleaning / Fully charged
Solid red| Low power and returning to auto empty station

Off

| •   RoboVac is off.
•  To conserve power, the light automatically turns off when RoboVac is not docked to the auto empty station and has been inactive for 10 minutes.
Flashing blue| Waiting for Wi-Fi connection
Flashing red with voice alert| RoboVac has an error.
Refer to the “Troubleshooting > Voice Alert” section in this manual for solutions.

Map Navigation and Management
Navigation 

Once RoboVac starts to auto clean, it will move away from the auto empty station and automatically scan your house to generate maps, intelligently determine its cleaning route, and divide the space into zones. The cleaning paths are planned along the walls, following a Z-shaped cleaning method to clean one zone at a time.

Real-Time Mapping and Floor Plan
Real-time mapping helps RoboVac easily learn the environment of your home to generate the most efficient cleaning path. A floor plan will be built after cleaning. The map will be updated in real-time during each cleaning session to ensure normal navigation.
To create a complete floor plan:

1. Open your doors so that RoboVac can map each room.
2. Remove any objects that may be in the way or that might entangle RoboVac.

Repositioning and Remapping
If the position of RoboVac / auto empty station is adjusted or the surroundings are changed significantly, RoboVac will try to reposition and remap to match the surroundings.

• If the repositioning is successful, RoboVac will resume cleaning.
• If the repositioning fails, RoboVac will remap to ensure normal navigation with a new cleaning.
• When using for the first time, make sure RoboVac starts cleaning from the auto empty station.
• During cleaning, do not move RoboVac frequently. If moved, place RoboVac back in the original position.

Using Your RoboVac

Important Tips Before Use

a Remove power cords and small objects from the floor that may entangle RoboVac.
b Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid cleaning dark-colored high-pile rugs or rugs thicker than 1.02 in / 26 mm as they may cause RoboVac to malfunction.
c It is strongly recommended to set a No-Go zone or a virtual boundary in the EufyHome app in front of fireplaces and certain areas (i.e. air vents) that may cause damage to RoboVac if entered.
d Keep RoboVac away from wet areas during cleaning.
e RoboVac may climb on top of objects less than 0.79 in / 20 mm in height.
f Remove these objects if possible.
Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are less effective if dirty or used on carpeted / reflective / dark-colored floors. It is recommended to place physical barriers or set a No-Go zone / a virtual boundary in the EufyHome app to block off areas where RoboVac may fall.

Preparation

1. Remove the foam blocks beside the bumper before use.

2. Before mopping, install the waterproof pad under the auto empty station to keep the floor dry. Make sure it is firmly installed. Skip this step if mopping is not needed.

3. Place the auto empty station on a level surface and against a wall.

4. Remove objects within 1.6 ft / 0.5 m of the left and right side and within 4.9 ft /1.5 m of the front of the auto empty station. If you cannot remove the objects, check whether RoboVac can return to the auto empty station normally. If not, contact eufy customer service for help.

5. Connect the adapter to the auto empty station and a wall outlet.
   When the auto empty station connects to AC power, the LED indicator on the auto empty station is solid blue.
   •   Install the auto empty station in a location that RoboVac can easily access. It is recommended to place the auto empty station against a wall, and on a hard, level surface rather than on rugs or carpets.
   • Always keep the auto empty station plugged in, otherwise RoboVac will not automatically return to it.

Use the Auto Empty Station

• RoboVac will return to the auto empty station at the end of a cleaning cycle or when its battery is running low.
• Make sure the power adapter is connected to a power outlet.
• Before emptying the dust box, make sure the mopping module has been removed.

Attach RoboVac to the auto empty station by aligning its charging pins.
RoboVac starts charging automatically.
If RoboVac has finished a round of cleaning, it will empty its dust box automatically by default when it returns to the auto empty station. The emptying frequency can be adjusted in the EufyHome app.

LED Indicator Status of Auto Empty Station

Solid blue| Standby
Solid blue, with 50% brightness| Sleeping mode /After 10 minutes of inactivity / Do-Not-Disturb mode
Flashing blue| Working normally
Flashing red| Working abnormally

• To preserve the battery’s lifespan, recharge at least once every 6 months.

Switch to Power Saving Mode

1. When the auto empty station is connected to power, lift open the top cover.
2. Pull the dust bag handle up to remove the dust bag. Then replace it.
3. Repeat Step 2 three times within 5 seconds. The auto empty station will switch to power saving mode automatically.
   In the power saving mode, the LED indicator on the auto empty station will turn off, and the auto empty station can only charge RoboVac once. The emptying  function will be disabled.
   To exit this mode, disconnect and then reconnect to the AC power supply.

Use Your RoboVac with the EufyHome App

To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.
Before you start, make sure that:

• Your smartphone or tablet is running iOS 10.0 (or above) or Android 5.0 (or above).
• The 2.4GHz band wireless signal is enabled on your wireless router.
• RoboVac is attached to the auto empty station to ensure it has enough power during setup.

1. Press and hold the two buttons ( and ) simultaneously for 10 seconds to start the Wi-Fi connection.
2. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
3. Open the app and create a user account.
4. Tap the “+” icon to add “RoboVac LR30 Hybrid+” to your EufyHome account.
5. Follow the instructions in the app to set up the Wi-Fi connection.
   After connecting successfully, you can control RoboVac via the app.
   With the app, you can select a cleaning mode, set the time, schedule a cleaning, adjust suction power and water flow, view the system status, receive notifications, and access additional features.

and

| Slowly flashing blue| Waiting for connection
---|---|---
Rapidly flashing blue| Connecting with your wireless router
Solid blue| Connected with your wireless router

•   If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine.

Schedule Cleaning
With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.
•  You can set the time and customize the cleaning schedules from Sunday to Saturday on the EufyHome app. This function is only available on the app.

Start / Stop Cleaning

• You can also start or stop cleaning via the EufyHome app.

1. Press and hold for 3 seconds to turn on.
2. Press to start cleaning in Auto Cleaning mode.
   • To pause cleaning, press again.
   • To turn off, press and hold for 3 seconds.
   *If RoboVac is not responding when you press a button, press the Force Shutdown button (located inside the main unit) to forcibly power off the device. Then press and
   hold for 3 seconds to restart the device.

Select a Cleaning Mode
Auto Cleaning Mode
Press to start cleaning in Auto Cleaning mode. You can also select this mode in the EufyHome app.

• During cleaning, RoboVac will return to the auto empty station automatically if the battery level becomes low. To resume cleaning from where it left off, enable this feature in the EufyHome app.
• By default, RoboVac starts in Auto Cleaning mode when it is turned on.

Spot Cleaning Mode (Only Available via the EufyHome App)
In this mode, RoboVac intensively cleans a specific area with a size of 4.9 ft x 4.9 ft /1.5 m x 1.5 m — great for concentrated areas of dust or debris. When the cleaning of a certain zone is finished, RoboVac will automatically return to the auto empty station.

Room Cleaning Mode (Only Available via the EufyHome App)
In this mode, your house is automatically divided into several rooms for cleaning in the EufyHome app. You can also customize your room settings in the app. RoboVac will
clean the selected rooms only and return to the auto empty station after cleaning.

• Start Room cleaning only after RoboVac has created the map.
• It is recommended that RoboVac moves from the auto empty station to start Room cleaning.

Zone Cleaning Mode (Only Available via the EufyHome App)
In this mode, you can set up a cleaning zone in the EufyHome app. RoboVac will only clean the selected zone.
Select a Suction Power Level
In the EufyHome app, select a suction power level according to your needs:

• Quiet
• Standard (Default)
• Turbo
• Max

• When RoboVac starts cleaning the next time, it will clean according to the suction power level you previously selected.

Select BoostIQ™ feature
In the EufyHome app, select the BoostIQ™ feature according to your needs. RoboVac will automatically increase the suction power if it detects that stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature.

Use Mopping System

• The mopping mode is only intended for a clean floor without stubborn stains or liquids. To avoid staining floors, do not use the mopping function when dust is mixed with liquids such as coffee or ink.
• Mopping System cleans best on smooth hard surfaces and may not perform so well on uneven tiles, heavily waxed floors or rough surfaces like slate or brick, which may snag the mopping module.
• The mopping mode is not recommended for use when no one is at home.
• Do not use the mopping mode on a carpeted floor. It is recommended to set a “No-Mop” zone in the EufyHome app to avoid cleaning the carpeted area.

1. Before mopping, install the waterproof pad under the auto empty station to protect the floor.

2. Remove the mopping module.

3. Wet the mopping cloth and wring it until it does not drip, then attach the cloth to the mopping module.

4. Remove the water tank.

5. Open the water inlet cover to fill with water, then close the cover.

6. Install the water tank and the mopping module under RoboVac with a click.
   The mopping mode is only intended for a clean floor without stubborn stains. To achieve a better mopping effect, it is recommended to clean the floor with RoboVac three times before mopping.

7. Start cleaning. RoboVac will automatically vacuum and mop.

8. When RoboVac finishes cleaning, remove the mopping module.

9. Remove the dust box and the water tank.

10. Clean the dust box and water tank, empty any remaining water, and clean the mopping cloth to prevent mildew or unpleasant smells. For how to clean and maintain the components, refer to the “Cleaning and Maintenance” section in this manual.

Use Your RoboVac with Amazon Alexa / the Google Assistant

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.
Before you start, make sure that:

• RoboVac is attached to the auto empty station to ensure there is enough power.
• RoboVac is connected with the EufyHome app.
• You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or the Google Assistant:

1. Open the EufyHome app and find “Smart Integrations” in the top left.
2. Follow the on-screen instructions to complete the setup.
   • Currently, this feature only supports English, German, French, and Spanish. For more supported languages, check https://www.eufylife.com/support/.

Enable / Disable the Child Safety Lock
Press and hold the button for 3 seconds to turn on the child safety lock. Once the child safety lock is enabled, RoboVac will not respond if any button is pressed to protect children from accidentally getting hurt.
• To disable the child safety lock, press and hold the button for 3 seconds again.
• This function is also available in the EufyHome app.

Cleaning and Maintenance

Before cleaning and maintaining, turn off the device and unplug the adapter.
For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning / replacement frequency will depend on your RoboVac usage
habits.
Recommended Cleaning / Replacement Frequency

RoboVac Part                    Cleaning Frequency Replacement Frequency

Dust box and water tank| After each use| –
Filter| Once a week (Twice a week if you have a pet)| Every 6 months or after every 50 rounds of cleaning
Side brushes| Once a month| Every 3-6 months (or when visibly worn)
Side brushes| Once a month| Every 3-6 months (or when visibly worn)
Brush guard| Once a month| Every 3-6 months (or when visibly worn)
Rolling brush| Once a month| Every 6-8 months
Sensors| Once a month| –
Charging pins| Once a month| –
Swivel wheel| Once a month| –
Mopping cloth| After each use| –
Dust bag| –| Once a month or after every 50 rounds of cleaning

Clean the Dust Box, Water Tank, and Filter

1. Press the release button to remove the dust box and water tank.

2. Remove the foam filter and high-performance filter.
   

3. Clean the dust box and filters with the cleaning brush.

4. Empty the remaining water in the water tank.

5. Rinse the dust box, water tank, and filters thoroughly with water.
   Do not use hot water or any detergent to clean the filters.

6. Air-dry the dust box, water tank, and filters completely before next use. You may use another filter if the original one is not dry.

Do not use the filters if they are not completely dry, otherwise it may affect the cleaning performance.

7. Place the filters back into the dust box.
   

8. Push the dust box and water tank back into the main unit.

Clean the Rolling Brush

1. Pull on the release tabs to unlock the brush guard as shown.
2. Lift the rolling brush to remove.
3. Clean the rolling brush with the cleaning tool.
4. Reinstall the rolling brush by inserting the fixed protruding end first.
5. Press down to snap the brush guard into place.

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

1. Remove the side brushes.
2. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.
3. Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them.
   • Only use the side brushes when they are completely dry.

Replace the Side Brushes
The side brushes may become damaged after being used for a period of time. Follow the instructions below to replace them.
• Pull off the old side brushes and snap the new ones into place until you hear a click.
• Make sure the left side brush marked with an L (Left) and the right side brush marked with an R (right) are installed correctly. Otherwise, the side brushes may be damaged.

Clean the Sensors and Charging Pins
To maintain the best performance, clean the sensors and charging pins regularly.
• Dust off the sensors, charging contact pins, and IR window using a cloth or cleaning brush.

Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

1. Remove the battery cover.
   

2. Pull out the swivel wheel with a tool (such as a screwdriver).

3. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.

4. Reinstall the wheel and push in until it clicks into place.
   •   Do not clean the swivel wheel with water.

Clean the Mopping Cloth
It is recommended to clean the washable mopping cloth after each use.

1. Remove the mopping cloth from the mopping module.
2. Rinse the mopping cloth thoroughly with water.
3. Air-dry the mopping cloth completely to prevent mildew or unpleasant smells.

Replace the Dust Bag

1. Lift open the top cover.

2. Pull up the dust bag handle to remove the dust bag.
   

3. Discard the used dust bag.

4. Install a new dust bag.

5. Press down to close the top cover.

Troubleshooting

The solutions below are for general questions. If your problem persists, visit www.eufylife.com, go to the EufyHome app, or contact support@eufylife.com for help.

Problems                       Solutions

RoboVac cannot be activated.| •  Make sure the battery is fully charged.
•  If you still have trouble, reset RoboVac to factory settings.

RoboVac stops working suddenly.

| •  Check if RoboVac is trapped or stuck on an obstacle.
•  Check if the battery level is too low.
•  If you still have trouble, turn RoboVac off, and then turn it back on.
•  Check if RoboVac has alerted you with any voice prompts or LED indicators. Refer to the “Voice Alert” section in this manual.
Problems                       Solutions

You cannot schedule cleanings.

| •  Make sure RoboVac is turned on.
•  Make sure the scheduled time has been set correctly. Check if the time zone in the EufyHome app is consistent with that on your mobile device.
•  Check if RoboVac’s power is too low to start cleaning.
•  Cleaning schedules are erased when RoboVac is powered off. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.

Suction power is weak.

| •  Check if any obstructions are blocking the suction inlet.
•  Empty the dust box.
•  Check if the filter is wet due to water or other liquid on the floor. Air- dry the filter completely before use.

RoboVac cannot be charged.

| •  Check if the indicator on the auto empty station lights up. If not, reconnect the adapter with the auto empty station and try a new power outlet. If the problem persists, contact the eufy service center to repair or replace the auto empty station.
•  Dust off the charging contact pins with a dry cloth.
•  Check if you can hear a beep when RoboVac is docked onto the auto empty station. If not, contact the eufy service center to repair or replace the auto empty station.

RoboVac cannot return to the auto empty station.

| •  Remove objects within 1.6 ft / 0.5 m to the left and right side and within 4.9 ft / 1.5 m of the front of the auto empty station.
•  Check if RoboVac is stuck on any objects.
•  Clean the charging contact pins.
RoboVac’s movements or travel path are abnormal.| •  Clean the sensors carefully with a dry cloth.
•  Restart RoboVac by turning it on.

Water does not come out during mopping.

| •  Make sure there is enough water in the water tank.
•  Make sure the water tank and mopping cloth are properly installed.

Too much water comes out during mopping.

| •  Make sure the water tank and mopping cloth has been installed properly.
•  Check if the water tank is damaged.
Problems                       Solutions

RoboVac’s cleaning time becomes shorter.

| •  Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.
•  Check if RoboVac has alerted you with any voice prompts or LED indicators. Refer to the “Voice Alert” section in this manual.
•  If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.

RoboVac cannot connect to a Wi-Fi network.

| •  Make sure you entered the Wi-Fi password correctly.
•  Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.
•  Make sure your Wi-Fi router supports a 2.4GHz and 802.11b/g/n band; a 5GHz band is not supported.

You cannot control RoboVac with Amazon Alexa..

| •  Check if there are any Internet connection problems.
•  Check whether you have installed the Amazon Alexa app onto your smart device and enabled “EufyHome
– RoboVac” Skill in the Amazon Alexa app. For details, refer to the “Smart Integrations” page in the EufyHome App.
•  Make sure you have an EufyHome account and have connected to RoboVac.
•  Make sure you are using correct Alexa voice- commands.

You cannot control RoboVac with the Google Assistant.

| •  Check if there are any Internet connection problems.
•  Check if you have installed the Google Home app onto your smart device and initiated the “EufyHome” action in the Google Home app. For details, refer to the “Smart Integrations” page in the EufyHome App.
•  Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake phrase “Ok Google”.
•  Repeat your question. Speak clearly to the Google Assistant.

Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will flash and you will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after voice pack updates. Please follow the voice prompts you have heard to find the cause and solution below.

Voice Prompt Cause and Solution

Error 1: Front bumper stuck| Front bumper is stuck. Tap it repeatedly to remove any dust, or move the device to a new position and try again.
Error 2: Wheel stuck| Wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again.
Error 3: Side brush stuck| Side brush may be stuck. Clean it and try again.
Error 4: Rolling brush stuck. Remove and clean the rolling brush.| Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again.
Error 5: Device stuck or trapped| Device is trapped. Clear any obstacles in the surrounding area and try again.
Error 6: Device trapped| Device may be suspended in the air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the drop sensors and try again.
Error 8: Low battery. Shutting down.| Low battery. System will shut down. Charge the device and try again.
Voice Prompt             Cause and Solution

Error S1: Battery error

| •  Open the battery compartment and check whether the battery is connected and restart the device.
•  Battery temperature may be too high or low. Wait until the battery falls to normal temperatures before use (0 °C – 40 °C / 32 °F – 104 °F).
•  If the issue persists, contact customer support for help.

Error S2: Wheel module error

| •  Check whether the wheels are stuck or dust is trapped inside before restarting the device.
•  If the issue persists, contact customer support for help.

Error S3: Side brush error

| •  Check whether the side brush is stuck in an unknown object before restarting the device.
•  If the issue persists, contact customer support for help.

Error S4: Suction fan error

| •  Check whether the fan blades are stuck in an unknown object before restarting the device.
•  Clean the dust bin and filter before restarting the device.
•  If the issue persists, contact customer support for help.
Error S5: Rolling Brush Error. Refer to Owner’s Manual or app for help.| • Remove and clean the roller brush, roller brush connection, roller brush cover and suction inlet before restarting the device.
•  If the issue persists, contact customer support for help.

Specifications

| Input| 24 V  1 A
---|---|---
Battery Voltage| 14.4 V
Power Consumption| 50 W
Battery Type| Li-ion 3200 mAh (Typical)
Dust Box Capacity| 200 ml
Water Tank Capacity| 200 ml
Charging Time| 180 – 240 mins

Customer Service
For tutorial videos, FAQs, manuals, and more information, please visit:
https://support.eufylife.com
Contact Us

support@eufylife.com
www.eufylife.com
(US) +1 (800) 988 7973 Mon-Sat 6:15 AM – 6:45 PM (PT);
Sun 6:15 AM – 5:45 PM (PT)
(UK) +44 (0) 1604 936200 Mon-Sun 6:00 – 19:00;
(DE) +49 (0) 69 9579 7960 Mo-Fr 8:00 – 16:00
Sa 9:00 – 16:00
03 4455 7823
9:00 – 17:00

For more support phone numbers, please visit:
https://support.eufylife.com/s/phonecontactus
Or scan the QR code below:

https://support.eufylife.com/s/phonecontactus?utm_source=qrcode&utm_medium=qrcode&utmcontent=Others&utm_campaign=appliances_manual&utm_term=ZZA4w2

References

• . Spend less. Smile more.
• eufy | Built with Care | eufy US
• eufy | Smart Home Simplified | eufy US
• eufy Support
• eufy Support
• eufy Support
• eufy | Built with Care | eufy US

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