asTech Duo Mobile Application User Guide

asTech Duo Mobile Application

Getting Started

IMPORTANT – Steps 1 and 2 must be completed prior to logging into the asTech Duo app.

1. Plug your as Tech device into a vehicle with key on, engine off, check Internet connection, and ensure the firmware is up to date. If necessary, refer to the as Tech Device Quick Start Guide (shipped with device) to connect it to the Internet. Refer to Confirm as Tech Device Firmware Version on page 18 of this document if needed.
2. Ensure that you have created a User Name and Password through asTech Connect. This User Name and Password will be for both asTech Connect and the as Tech Duo app. If you have not received an email invitation (search for an email containing the word “Connect” from noreply@astech.com) to do so, or need to have it resent, contact Customer Service at 888-486-1166.
3. On your Android or IOS device, in the Settings menu, confirm that the device is connected to your shops Wi-Fi. Then go to the appropriate store, and search for “as Tech Duo” to find and install, or update, the app. You can skip this step if the latest version of the app is already installed on your device.
4. From the Settings menu on your device, go to Bluetooth and pair your as Tech device to your Android/IOS device. If needed, see the Appendix on page 19 for more detailed instructions on this step.
5. From the device home screen, tap the as Tech Duo icon to launch the app.
6. On the Login screen, type your user nam e and password created with as Tech Connect.
   Note: Video tutorials are available by tapping New to Duo? Get Help >.

Scan Tool Screen

After launch, you will see the following screen. Here you will find buttons to launch all as Tech Duo’s primary features.

Scan Vehicle
Perform a scan of vehicle.

Freeze Frame
Capture and view a snapshot of vehicle information.

MIL Status
Information pertaining to a Malfunction Indicator Light.

Clear Codes
Remove codes from the vehicle’s systems.

Smog Check
Perform test of pollution control systems.

Vehicle Info
Full range of data from the onboard systems.

Work Orders
View existing Local and OEM reports/invoices.

Mode 6
Advanced test results for on-board diagnostic systems.

Service
View service recommendations.

Performing a Local Scan

1. Connect the as Tech device to the vehicle to be scanned.

2. Set the vehicle ignition to “on”. For keyed ignition, turn to the on position. For keyless ignition, follow the manufacturer’s recommendation; typically press and hold the On button for 5-10 seconds or pressing it twice.

3. In the as Tech Duo app, from the Scan Tool screen, tap the Scan Vehicle button.

4. Select Local. Notice that the app will make a recommendation to you based on vehicle year/make/model and our database of potential issues.

5. Select the desired scan type and method, then tap OK.
   Note: The “All Modules” scan is the most comprehensive and is usually recommended. Your scan will begin, and the screen will display a progress spinner letting you know it’s working.

6. When complete, the app will dis play the number of trouble codes found. Enter updated mileage information and your repair order number, then tap FINISH.

7. After inputting the mileage and work order number, you will be taken to the scan results screen. You can tap on any code to get additional information about the code.
   Note: Refer to Clearing Individual Codes on page 13 of this guide for more information.

8. After completing a local scan, a scan report and invoice will be emailed to you. You have completed your Local scan. Tap the back arrow in the upper-right corner of the screen to return to the Duo Home Page.
   Note: Do not use the back arrow in the Android Nav bar at the bottom of screen. That will take you to the last app that was used. ©as Tech 2022 V10

Performing an OEM Scan

1. Connect the as Tech device to the vehicle to be scanned.

2. Set the vehicle ignition to “on”. For keyed ignition, turn to the on position. For keyless ignition, follow the manufacturer’s recommendation; typically press and hold the On button for 5-10 seconds or pressing it twice.

3. In the as Tech Duo app, from the Scan Tool screen, tap the Scan Vehicle button.

4. Select Remote OEM.
   Notice that the app will make a recommendation to you based on vehicle year/make/model and our database of potential issues.

5. The New Service Request page will be displayed. Simply complete the form (just like our existing as Tech Connect portal) and tap Submit.
   One of our specialized technicians will contact you when they receive your request and walk you through your OEM scan.

6. Once the Service Request has been submitted, the app will display the Work Order Details screen. Tap the back arrow in the upper-left corner of the screen to return to the app’s Home Page. You may return to the Home page to conduct Local scans or submit another Remote OEM scan using other as Tech Devices.
   Note: Do not use the back arrow in the Android Nav bar at the bottom of screen. That will take you to the last app that was used.

7. When the OEM Remote scan has been completed, the app will update to notify you. Tap Continue. Note: If your device is unattended when the scan is completed, you can swipe down from the top of the device to display notifications.  

8. Your request details will be displayed. Tap Diagnostic Report to view the results of the OEM Remote scan, or View Invoice to see the summary of charges. A copy of the scan report and Retail Invoice will be emailed to you as well.

Your asTech Device during a Remote OEM scan

1. When you select Remote OEM scan from the Scan Vehicle screen, your as Tech device will reconfigure itself to connect to our remote servers and tools. You’ll notice the CONNECTED light will turn off, and the screen on the as Tech device will search for your local network.
2. Next the as Tech device will obtain an IP address within your network.
3. Then the CONNECTED lamp will illuminate and the screen will display Connected & Waiting. Your asTech device is now connected to our remote servers. After you submit your Service Request, one of our Technicians will pair your vehicle with the appropriate OEM tool to perform the requested work.

Reports & Invoice

Once you have completed a scan, you will receive the report and retail invoice packaged into one email.

Scan report

For Remote OEM scans, the detailed report, and recommendations from one of our technicians will be sent to you.

For Local scans, a report of all trouble codes identified in the scan will be sent to you.

Clear Codes Report

When clearing codes, either individually or all, a Clear Report will be emailed to you showing details of the codes cleared.

Retail Invoice

Your invoice will provide the year, make, model, and VIN of vehicle

scanned, type of scan performed, and retail price. Clearing Individual Codes

1. With your completed Local Post-Scan displayed on the screen (and vehicle connected to the asTech device with Key On, Engine Off) tap the trash can icon next to the code you would like to clear.
2. The Confirm Cl e ar dialog box will display. Tap OK to continue.
3. The screen wil l update to indicate codes are being cleared.
4. When the codes have been cleared, you will be returned to the Local Post-Scan report. Repeat these steps as desired to clear any other individual codes desired. A Clear Report document will be emailed to you.

Clearing All Codes

1. With your vehicle connected to the as Tech device and the Key On, Engine Off; tap the Clear Codes button on the app Home screen.
2. The Clear Trouble Codes dialog box will display. Tap the desired option to select codes you wish to clear.
3. The screen wil l update to indicate codes are being cleared.
4. Once the codes have been cleared, the Summary dialog box will display. Enter the vehicle’s current odometer reading and your Repair Order Number in the provided spaces. Then tap Finish. A document titled Clear Report will be emailed to you. Refer to the example shown on page 12.

Changing Your as Tech Device Wi-Fi settings

1. With your vehicle connected to the as Tech device and the Key On, Engine Off; tap the Settings button on the app’s bottom navigation bar.
2. From the Settings page, tap Configure Wi-Fi.
3. On the Configure Wi-Fi page, type the name your Wi-Fi network, the password and select desired Security Type. Tap the Write Settings button to push these settings to your as Tech device.

Confirm as Tech Device Firmware Version

1. Your as Tech device must have firmware version 2.01 (or higher) to pair with your Duo device via Bluetooth. To determine current firmware version, and with the device attached to a vehicle; press and release the red NO button three time in rapid succession.
2. The as Tech device screen will display configuration information. The firmware version number is shown in the upper right-hand corner of the screen.
3. If your device does not have version 2.01 or higher of the firmware; contact Customer Service at 888-486-1166. An update will be pushed to your device. Once the update is pushed to your device, it will automatically update when next plugged into a vehicle and powered on.

Activating Duo on the as Tech Device

This only needs to be performed once as you will be using the Duo app for performing Local and submitting Remote OEM scans.

1. Your as Tech device with firmware version 2.01 (or higher) can switch between communicating with the asTech Duo or being used in the standard mode to submit Remote OEM scans via as Tech Connect. Pressing the yellow WPS button 8 times in rapid succession will switch the device between modes.
2. If you are activating Duo mode, the screen will display as Tech Duo Enabled future use momentarily and then display Waiting for  App…. Once connected to your Duo, the screen will display Connected!
3. If you are activating the standard mode, the screen will display as Tech Duo Disabled future use. momentarily and then Connected & Waiting once logged in.

Changing Display Modes

If you are having difficulty seeing the screen in the Duo app, try changing the display mode to Light or Dark.

1. From any screen in the as Tech Duo app, tap Settings in the lower right-hand corner of the display.
2. On the Settings screen , tap the desired option for Dark/Light mode.
3. The selected mode will display.

Frequently Asked Questions

I can’t log into the Duo app on my device.

You must create an asTech Connect login to log into the asTech Duo. If you have not received an email invitation from asTech to do so, or if your invitation has expired, contact our Customer Service team at 888-486-1166 to have one sent.

I am locked out of my Duo account.

Go to https://app.astech.com and click the Forgot Password link. This will reset your password. Once your password is reset you will be able to log in.

My Duo device is not “seeing” my asTech device via Bluetooth.

After ensuring your as Tech device is plugged into a vehicle with Key On, Engine Off, confirm the display shows Waiting on App…. If it does not refer to Switching Modes of  the asTech Device on page 19 to confirm your device is in the Duo mode. Otherwise, refer to Confirm asTech Device Firmware Version on page 18 to confirm your asTech device has the correct firmware version installed.

My asTech Device say “connected and waiting” instead of “waiting on app”

Refer to Switching Modes of the asTech Device on page 19 to confirm your device is in the Duo mode.

How do I update my asTech Duo App?

Visit the Google Play Store on your Duo device and search for “asTech Duo”. The store will show if you have the latest version and allow you to update if a newer version is available.

How do I access the Google Play store?

Tap the Play Store icon on your Duo device. You may need to create a Google account in order to download and install apps and updates. Otherwise, login using your Google account (not asTech Duo) user name and password.

Appendix

Bluetooth Pairing Procedure

1. Find the Settings app on your Android/IOS device and open it. Android device screen shots are shown here, yours may vary slightly.
2. Find the Bluetooth option from within the Settings menu. Bluetooth options are usually found under “Connections”, “Connected Devices” or something similar.
3. Once on the Bluetooth screen, tap y our as Tech device to pair to the device. If you do not see your as Tech device listed, you can search for it by tapping “find device”, “pair new device”, or something similar. Once the device appears in the list, tap it to pair.
4. When prompted, tap “OK” or “pair” to confirm  the pairing.
5. After successfully pairing to Bluetooth, the as Tech screen will show “Connected”, and the Connected Light will be illuminated green.

1-888-486-1166
Customerservice@astech.com
www.astech.com

References

• asTech

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