JENNAIR W10848426B 36 Inches Black Electric Down Cooktop Owner’s Manual

: June 3, 2024
: JENNAIR

JENNAIR W10848426B 36 Inches Black Electric Down Cooktop

JENNAIR-W10848426B-36-Inches-Black-Electric-Down-Cooktop-
PRODUCT

For questions about features, operation/performance, parts, accessories, or service in the U.S.A., call: 1-800-JENNAIR (1-800-536-6247) or visit our website at www.jennair.com. In Canada, call: 1-800-JENNAIR (1-800-536-6247) or visit our website at www.jennair.ca.

COOKTOP SAFETY

Your safety and the safety of others are very important.We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.This is the safety alert symbol.This symbol alerts you to potential hazards that can kill or hurt you and others.All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”These words mean:

DANGER
You can be killed or seriously injured if you don’t immediately follow instructions.

WARNING
You can be killed or seriously injured if you don’t follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what canhappen if the instructions are not followed.

State of California Proposition 65 Warnings:

WARNING : This product contains one or more chemicals known to the State of California to cause cancer.

WARNING : This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the cooktop, follow basic precautions, including the following:

CAUTION : Do not store items of interest to children in cabinets above a cooktop – Children climbing on the cooktop to reach items could be seriously injured.
Proper Installation – Be sure your cooktop is properly installed and grounded by a qualified technician.
Never Use Your Cooktop for Warming or Heating the Room.
Do Not Leave Children Alone – Children should not be left alone or unattended in area where cooktop is in use. They should never be allowed to sit or stand on any part of the cooktop.
Wear Proper Apparel – Loose-fitting or hanging garments should never be worn while using the cooktop.
User Servicing – Do not repair or replace any part of the cooktop unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.
Storage on Cooktop – Flammable materials should not be stored near surface units.
Do Not Use Water on Grease Fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
Use Only Dry Potholders – Moist or damp potholders on hot surfaces may result in burns from steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS – Surface units may be hot even though they are dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact surface units or areas near units until they have had sufficient time to cool. Among those areas are the cooktop and surfaces facing the cooktop.
Use Proper Pan Size – This cooktop is equipped with one or more surface units of different size. Select utensils having flat bottoms large enough to cover the surface unit heating element. The use of undersized utensils will expose a portion of the heating element to direct contact and may result in ignition of clothing. Proper relationship of utensil to burner will also improve efficiency.
Never Leave Surface Units Unattended at High Heat Settings – Boilover causes smoking and greasy spillovers that may ignite.
Glazed Cooking Utensils – Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed utensils are suitable for cooktop service without breaking due to the sudden change in temperature.
Utensil Handles Should Be Turned Inward and Not Extend Over Adjacent Surface Units – To reduce the risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the utensil, the handle of a utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units.
Do Not Cook on Broken Cooktop – If cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.
Clean Cooktop With Caution – If a wet sponge or cloth is used to wipe spills on a hot cooking area, be careful to avoid steam burn. Some cleaners can produce noxious fumes if applied to a hot surface.

For units with ventilating hood –

Clean Ventilating Hoods Frequently – Grease should not be allowed to accumulate on hood or filter.
When flaming foods under the hood, turn the fan on.

For units with coil elements –

Make Sure Reflector Pans or Drip Bowls Are in Place – Absence of these pans or bowls during cooking may subject wiring or components underneath to damage.
Protective Liners – Do not use aluminum foil to line surface unit drip bowls, except as suggested in the manual. Improper installation of these liners may result in a risk of electric shock, or fire.
Do Not Soak Removable Heating Elements – Heating elements should never be immersed in water.

PARTS AND FEATURES – ELECTRONIC TOUCH CONTROLS

This manual covers different models. The cooktop you have purchased may have some or all of the items listed.

30″ (76.2 cm) Control Panel

A. 6″ (15.2 cm) single element electronic touch control
B. 10″/6″ (25.4 cm/15.2 cm) dual element electronic touch control
C. Control lock hold 3 sec
D. 3-speed vent fan electronic touch control
E. 6″ (15.2 cm) single element electronic touch control
F. 9″/6″ (22.9 cm/15.2 cm) dual element electronic touch control

36″ (91.4 cm) Control Panel

A. 8″ (20.3 cm) single element electronic touch control
B. 6″ (15.2 cm) single element electronic touch control
C. 6″ (15.2 cm) single element electronic touch control
D. 10″/6″ (25.4 cm/15.2 cm) dual element electronic touch control
E. Control Lock Hold 3 Sec
F. 3-speed vent fan electronic touch control
G. 12″/9″/6″ (30.5 cm/22.9 cm/ 15.2 cm) triple element electronic touch control system

30″ (76.2 cm) Cooktop

A. 6″ (15.2 cm) single element
B. Downdraft vent grille
C. 9″/6″ (22.9 cm/15.2 cm) dual element
D. Control panel
E. 6″ (15.2 cm) single element
F. Ceramic cooking surface
G. 10″/6″ (25.4 cm/15.2 cm) dual element

36″ (91.4 cm) Cooktop

A. 8″ (20.3 cm) single element
B. 6″ (15.2 cm) single element
C. Downdraft vent grille
D. 12″/9″/6″ (30.5 cm/22.9 cm/ 15.2 cm) triple element
E. Control panel
F. Ceramic cooking surface
G. 10″/6″ (25.4 cm/15.2 cm) dual element
H. 6″ (15.2 cm) single element

ELECTRONIC TOUCH CONTROLS

Cooktop Controls

WARNING
Fire Hazard Do not let the burner flame extend beyond the edge of the pan. Turn off all controls when not cooking. Failure to follow these instructions can result in death or fire.

The electronic touch controls offer a variety of heat settings for optimal cooking results. For maximum element operation, all cooktop electronic touch controls can be set to High when bringing liquids to a rapid boil. When the cooktop is turned on or after power is restored to the cooktop after a power failure, all temperature setting lights will glow for 10-15 seconds. After the lights go off, the cooktop is ready to use.

To Use:

Touch ON/OFF for the desired element.
Touch the + (plus) or – (minus) keypad to select the power level.
NOTE : Press and hold the + or – keypad for a few seconds to quickly scroll through the power level. If a power level is not selected within approximately 10 seconds, the element will not turn on.
To change the power level while cooking, select a power level with the + or – keypad.
When finished cooking, touch ON/OFF for the desired element to turn off surface cooking area(s) individually or touch OFF to turn off all surface cooking areas at once.

Use the following chart as a guide when setting heat levels.

Setting	Recommended Use

High

20 BOIL

| ■ Start food cooking.

■ Bring liquid to a boil.

Medium High 17-19| ■ Hold a rapid boil.

■ Quickly brown or sear food.

Medium 10-16| ■ Maintain a slow boil.

■ Fry or sauté foods.

Medium Low 04-09| ■ Cook soups, sauces, and gravies.

■ Stew or steam food.

Low

03 SIMMER

| ■ Provide lowest simmer/heat setting.

■ Simmer (range of simmer temperatures).

Keep Warm 02 K. WARM| ■ Keep cooked foods warm.
Melt

01 MELT

| ■ Melt chocolate and butter.
Dual/Triple Elements| ■ Home canning

■ Large-diameter cookware

■ Large quantities of food

REMEMBER : When cooktop is in use, the entire cooktop area may become hot.

Hot Surface Indicator Lights
An “H” will appear in the surface cooking area display as long as any surface cooking area is too hot to touch, even after the surface cooking area(s) is turned off.

A. Hot surface indicator

Cooktop On Indicator Light

The cooktop has a cooktop on indicator light. The light will glow when any of the elements are on.
The element display will show the current power level when that element is on and a power level is selected.

Dual/Triple Element
The dual and triple elements offer flexibility depending on the size of the cookware. Single size can be used in the same way as a regular element. The dual and triple sizes combine single, dual, and outer elements and are recommended for larger cookware, large quantities of food, and home canning.

Triple Element (on some models)

A. Single size
B. Dual size
C. Triple size

Dual Element

A. Single element
B. Dual element

To Use Dual and Triple:

When On/Off is touched, all heating zones for the selected element will be active. To reduce the number of heating zones being used, touch BURNER SIZE. One, two, or three lights will glow to indicate the number of burner zones being used. One of the lights will blink.
Touch the + or – keypad to select the power level. A tone will sound each time a keypad is touched.
NOTE : Press and hold + or – keypad for a few seconds to quickly scroll through the power level. If a power level is not selected within approximately 10 seconds, the element will not turn on.
To change the power level while cooking, touch the + or – keypad to select a new power level.
NOTE : If the power level is at the minimum power setting, press “-” minus to jump to the maximum setting.
To change the heating zones being used while cooking, touch
BURNER SIZE.
When finished cooking, touch ON/OFF for the desired element to turn off the surface cooking area.

Control Lock
The Control Lock cooktop control avoids unintended use of the
surface cooking areas. When the cooktop is locked out, the
surface cooking areas cannot be turned on by the cooktop touch
controls.

To Lock Cooktop : Touch and hold CONTROL LOCK HOLD 3 SEC for 3 seconds. After 3 seconds, CONTROL LOCK HOLD 3 SEC will glow red, indicating that the cooktop controls are in the lockout position.
To Unlock Cooktop : Touch and hold CONTROL LOCK HOLD 3 SEC for 3 seconds.

PARTS AND FEATURES – KNOB CONTROLS

This manual covers different models. The cooktop you have purchased may have some or all of the items listed.

30″ (76.2 cm) Control Panel

JENNAIR-W10848426B-36-Inches-Black-Electric-Down-Cooktop-
FIG-9

A. 6″ (15.2 cm) single element control knob
B. 10″/6″ (25.4 cm/15.2 cm) dual element control knob
C. 10″ (25.4 cm) single element control knob
D. 6″ (15.2 cm) single element control knob
E. Three-speed fan control
F. Hot surface indicator light
G. Cooktop on indicator light

30″ (76.2 cm) Cooktop

A. 6″ (15.2 cm) single element
B. Downdraft vent grille
C. 10″/6″ (25.4 cm/15.2 cm) dual element
D. Control panel
E. Cooktop on indicator light
F. Hot surface indicator light
G. 6″ (15.2 cm) single element
H. Ceramic cooking surface
I. 10″ (25.4 cm) single element

36″ (91.4 cm) Control Panel

A. 8″ (20.3 cm) single element control knob
B. 6″ (15.2 cm) single element control knob
C. 12″/9″/6″ (30.5 cm/22.9 cm/ 15.2 cm) triple element control knob
D. Three-speed fan control
E. 10″ (25.4 cm) single element control knob
F. 6″ (15.2 cm) single element control knob

36″ (91.4 cm) Cooktop

A. 8″ (20.3 cm) single element
B. 6″ (15.2 cm) single element
C. Downdraft vent grille
D. 12″/9″/6″ (30.5 cm/22.9 cm/ 15.2 cm) triple element
E. Control panel
F. Cooktop on indicator light
G. Hot surface indicator light
H. Ceramic cooking surface
I. 10″ (25.4 cm) single element
J. 6″ (15.2 cm) single element

WARNING
Fire Hazard Do not let the burner flame extend beyond the edge of the pan. Turn off all controls when not cooking. Failure to follow these instructions can result in death or fire.

The controls can be set to anywhere between Hi (high) and Lo (low).

To Use:
Push in and turn knob to desired heat setting. Use the following chart as a guide when setting heat levels.

Setting	Recommended Use
Hi High	■ Bring liquid to a boil.
Med High Medium High	■ Hold a rapid boil.

■ Quickly brown or sear food.

Med Medium| ■ Maintain a slow boil.

■ Fry or sauté foods.

■ Cook soups, sauces, and gravies.

Med Low Medium Low| ■ Stew or steam food.

■ Simmer.

Lo Low| ■ Keep cooked foods warm.
Dual/Triple Circuit Elements| ■ Home canning

■ Large-diameter cookware

■ Large quantities of food

Melt| ■ Melt chocolate or butter.

REMEMBER : When cooktop is in use, the entire cooktoparea may become hot.

Hot Surface Indicator Light
This unit features a Hot Surface indicator light. The Hot Surface indicator light will glow as long as any surface cooking area is too hot to touch, even after the surface cooking area(s) is turned off. If the cooktop is on when a power failure occurs, the Hot Surface indicator light will remain on after the power is restored to the cooktop. It will remain on until the cooktop has cooled completely.

Cooktop On Indicator Light
Each cooktop has a Cooktop On Indicator light. When the control knob is on, the light will glow.

Dual/Triple Circuit Element
The dual-size and triple-size elements offer flexibility depending on the size of the cookware. Single size can be used in the same way as a regular element. The dual and triple sizes combine single, dual, and outer elements and are recommended for larger cookware, large quantities of food, and home canning.

Triple Element (on some models)

A. Single size
B. Dual size
C. Triple size

Dual Element

A. Single element
B. Dual element

To Use Single:

Push in and turn knob from OFF to the Single zone anywhere between Melt and Hi.
Turn knob to OFF when finished.

To Use Dual and Triple:

Push in and turn knob from OFF to the Dual or Triple zone anywhere between Melt and Hi.
Turn knob to OFF when finished.

Downdraft Ventilation System

A. Vent grille
B. Removable grease filter
C. Ceramic glass top

NOTE: Electronic touch control model is shown. The downdraft ventilation system consists of a vent cover, filter, and vent fan. The downdraft ventilation system removes cooking vapors, odors, and smoke from foods prepared on the cooktop.

IMPORTANT: For optimal performance, operate the downdraft ventilation system with the filter properly installed. To avoid the buildup of grease, the filter should be cleaned often. For more information on proper filter placement and cleaning, see “Downdraft Ventilation System” in the “General Cleaning” section.

To Use – Electronic Touch Control:

Touch 3 SPEED once for High mode, twice for Medium mode, or three times for Low mode. A beep will sound each time 3 Speed is touched.
When cooking is completed, touch OFF to turn the downdraft system off, or touch and hold 3 SPEED for approximately 4 seconds to set the downdraft ventilation system to Automatic mode. In Automatic mode, the downdraft ventilation system will shut off automatically after 10 minutes

To Use – Knob Control:
Turn vent fan knob to LO, or HI, or to the midpoint for Medium. Turn vent fan knob to OFF when finished cooking or when the cooktop is not in use.

Home Canning

When canning for long periods, alternate the use of surface cooking areas, elements, or surface burners between batches. This allows time for the most recently used areas to cool.

Center the canner on the grate or largest surface cooking area or element. On electric cooktops, canners should not extend more than 1/2″ (1.3 cm) beyond the surface cooking area or element.
Do not place canner on 2 surface cooking areas, elements, or surface burners at the same time.
Use only flat-bottomed canners.
For more information, contact your local agricultural department. Companies that manufacture home canning products can also offer assistance

Cookware

IMPORTANT : Do not leave empty cookware on a hot surface cooking area, element, or surface burner. Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid and the material should be of medium-to-heavy thickness. Rough finishes may scratch the cooktop. Aluminum and copper may be used as a core or base in cookware. However, when used as a base, they can leave permanent marks on the cooktop or grates. Cookware material is a factor in how quickly and evenly heat is transferred which affects cooking results. A nonstick finish has the same characteristics as its base material. For example, aluminum cookware with a nonstick finish will take on the properties of aluminum. Use the following chart as a guide for cookware material characteristics.

Cookware	Characteristics
Aluminum	■ Heats quickly and evenly.

■ Suitable for all types of cooking

■ Medium or heavy thickness is best for most cooking tasks.

Cast iron| ■ Heats slowly and evenly.

■ Good for browning and frying

■ Maintains heat for slow cooking.

Ceramic or ceramic glass| ■ Follow manufacturer’s instructions.

■ Heats slowly but unevenly.

■ Ideal results on low-to-medium heat settings

Copper| ■ Heats very quickly and evenly.
Earthenware| ■ Follow manufacturer’s instructions.

■ Use on low heat settings.

Porcelain enamel- on-steel or cast iron| ■ See stainless steel or cast iron.
Stainless steel| ■ Heats quickly but unevenly.

■ A core or base of aluminum or copper on stainless steel provides even heating.

Ceramic Glass

The surface cooking area will glow red when an element is on. Some parts of the surface cooking area may not glow red when an element is on. This is normal operation. The burner will cycle on and off to maintain the selected heat level. It will also randomly cycle off and back on again, even while on High, to keep the cooktop from extreme temperatures. It is normal for the surface of light-colored ceramic glass to appear to change color when surface cooking areas are hot. As the glass cools, it will return to its original color. Cleaning off the cooktop before and after each use will help keep it free from stains and provide the most even heating. On cooktops with light- colored ceramic glass, soils and stains may be more visible and may require more cleaning and attention. Cooktop cleaner and a cooktop scraper are recommended.
For more information, see the “General Cleaning” section.

Avoid storing jars or cans above the cooktop. Dropping a heavy or hard object onto the cooktop could crack the cooktop.
To avoid damage to the cooktop, do not leave a hot lid on the cooktop. As the cooktop cools, air can become trapped between the lid and the cooktop, and the ceramic glass could break when the lid is removed.
For foods containing sugar in any form, clean up all spills and soils as soon as possible. Allow the cooktop to cool down slightly. Then, while wearing oven mitts, remove the spills using a scraper while the surface is still warm. If sugary spills are allowed to cool down, they can adhere to the cooktop and can cause pitting and permanent marks.
To avoid scratches, do not slide cookware or bakeware across the cooktop. Aluminum or copper bottoms and rough finishes on cookware or bakeware could leave scratches or marks on the cooktop. Do not cook popcorn in prepackaged aluminum containers on the cooktop. They could leave aluminum marks that cannot be removed completely.
To avoid damage to the cooktop, do not allow objects that could melt, such as plastic or aluminum foil, to touch any part of the entire cooktop.
To avoid damage to the cooktop, do not use the cooktop as a cutting board.
Use cookware that is about the same size as the surface cooking area. Cookware should not extend more than 1/2″ (1.3 cm) outside the area.
- A. Surface cooking area
- B. Cookware/canner
- C. 1/2″ (1.3 cm) maximum overhang
Use flat-bottomed cookware for best heat conduction and energy efficiency. Cookware with rounded, warped, ribbed, or dented bottoms could cause uneven heating and poor cooking results.
Determine flatness by placing the straight edge of a ruler across the bottom of the cookware. While you rotate the ruler, no space or light should be visible between it and the cookware.
Cookware designed with slightly indented bottoms or small expansion channels can be used.
Make sure the bottoms of pots and pans are clean and dry before using them. Residue and water can leave deposits when heated.
To avoid damage to the cooktop, do not cook foods directly on the cooktop.

General Cleaning

IMPORTANT : Before cleaning, make sure all controls are OFF and the cooktop is cool. Always follow label instructions on cleaning products. Soap, water, and a soft cloth or sponge are suggested first unless otherwise noted.

CERAMIC GLASS (on some models)
To avoid damaging the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia.

Remove food/residue with the Cooktop Scraper.
For best results, use the Cooktop Scraper while the cooktop is still warm but not hot to the touch. It is recommended to wear an oven mitt while scraping the warm cooktop.
Hold the Cooktop Scraper at approximately a 45° angle against the glass surface and scrape the residue. It will be necessary to apply pressure in order to remove the residue.
Allow the cooktop to cool down completely before proceeding to Step 2.
Apply a few dime-sized drops of affresh® Cooktop Cleaner to the affected areas.
Rub affresh® Cooktop Cleaner onto the cooktop surface with the blue Cooktop Cleaning Pad. Some pressure is needed to remove stubborn stains.
Allow the cleaner to dry to a white haze before proceeding to Step 3.
Polish with a clean, dry cloth or a clean, dry paper towel.
Repeat steps 1 through 3 as necessary for stubborn or burned-on stains.

The Complete Cooktop Cleaner Kit is available for order and includes the following:

Cooktop Scraper
affresh® Cooktop Cleaner
Blue Cooktop Cleaning Pads

See the “Accessories” section for part numbers and information about ordering.

STAINLESS STEEL (on some models)
To avoid damage to stainless steel surfaces, do not use soap-filled scouring pads, abrasive cleaners, cooktop cleaner, steelwool pads, gritty washcloths, or abrasive paper towels.
For best results, use a soft cloth or non-scratch sponge. Rub in direction of grain to avoid damaging.

Cleaning Method:

affresh® Stainless Steel Cleaner Part Number W10355016 (not included): See the “Assistance or Service” section to order.
Liquid detergent or all-purpose cleaner: Rinse with clean water and dry with soft, lint-free cloth.
Vinegar for hard water spots

COOKTOP CONTROLS
To avoid damage to the cooktop controls, do not use steel wool, abrasive cleansers, or oven cleaner. To avoid damage, do not soak knobs. When replacing knobs, make sure knobs are in the Off position. On some models, do not remove seals under knobs.

Cleaning Method:

Soap and water : Pull knobs straight away from control panel to remove.
Do not place knobs in dishwasher.

CONTROL PANEL
To avoid damage to the control panel, do not use abrasive cleaners, steel- wool pads, gritty washcloths, or abrasive paper towels.

Cleaning Method:

Glass cleaner and soft cloth or sponge:
Apply glass cleaner to soft cloth or sponge, not directly on panel.
affresh® Kitchen and Appliance Cleaner Part Number W10355010 (not included):
See the “Assistance or Service” section to order.

DOWNDRAFT VENTILATION SYSTEM

JENNAIR-W10848426B-36-Inches-Black-Electric-Down-Cooktop-
FIG-21

A. Vent grille
B. Removable grease filter
C. Ceramic glass top

Vent Grate Cleaning Method:

Grasp the opening and lift the vent grille of the cooktop.
Wipe clean or wash in sink: Nonabrasive plastic scrubbing pad and mildly abrasive cleanser.
Dishwasher: Use mild detergent.

Removable Grease Filter
The filter is a permanent type and should be cleaned when soiled.

Cleaning Method:

Turn off the downdraft ventilation system before removing the filter.
Remove vent grate then lift the filter out of the vent chamber.
Clean the filter in the sink with warm water and detergent or in the dishwasher.
Replace the filter. The filter should always be placed at an angle. As you face the front of the cooktop, the top of the filter should rest against the left side of the vent opening. The bottom of the filter should rest against the right side of the vent chamber at the bottom. If the filter is flat against the fan wall, ventilation effectiveness will be reduced.

Ventilation Chamber
The ventilation chamber, which houses the filter, should be cleaned in the event of spills or when it becomes coated with a film of grease.

Cleaning Method:
Mild household detergent or cleanser and paper towel, damp cloth, or sponge: Apply detergent or cleanser to paper towel, damp cloth, or sponge, not directly to the ventilation chamber.

TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://jennair.custhelp.com. In Canada, visit http://www.jennair.ca.

Contact us by mail with any questions or concerns at the address below. In the U.S.A.: Jenn-Air Brand Home Appliances Customer eXperience Center 553 Benson Road
Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence.

Problem	Possible Causes and/or Solutions
Nothing will operate	**A household fuse has blown or a circuit breaker

has tripped:** Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

Cooktop isn’t wired properly: See the Installation Instructions.

Cooktop will not operate| Control knob set incorrectly: Push in knob before turning to a setting.

One or more burners stopped working during use: Allow the cooktop to cool down for 30 minutes, then turn the burner on again.

Control Lock is not set: Press and hold “Control Lock” for 3 seconds

Excessive heat around cookware on cooktop| Cookware is not the proper size: Use cookware about the same size as the surface cooking area, element, or surface burner. Cookware should not extend more than ½” (1.3 cm) outside the cooking area.

Cooktop surfaces become hot: When cooktop is in use, the entire cooktop area may become hot.

Cooktop cooking results not what expected| Proper cookware is not being used: See the “Cookware” section.

Control knob is not set to the proper heat level: See the “Cooktop Controls” section.

Cooktop is not level: Level the cooktop. See the Installation Instructions.

Certain power levels seem to take longer to cook food or some power levels do not perform as well as usual: The cooktop regulates the temperature of the internal components and automatically reduces the power of all the elements in use without any visual or audible feedback. Allow the cooktop to cool down for 30 minutes to resume normal cooking performance. See “To Use” in the “Cooktop Controls” section.

Cooktop is beeping| Key is pressed and held: Remove any objects left on the control area, or wipe any debris from the control panel surface. If the cooktop continues beeping for longer than 15 minutes, the control panel will lock, and the F1E0 code will appear in the display. See “Cooktop is displaying F1E0 code” in this section.
Cooktop is displaying F1E0 code| Cooktop is displaying F1E0, indicating that one or more keys are permanently pressed: Follow the steps below.

1. Make sure the cooktop controls are off.

2. Clean the cooktop touch control panel thoroughly. See the “General Cleaning” section.

3. Disconnect power or unplug the cooktop.

4. After 1 minute, reconnect power or plug in the cooktop.

5. If error returns after 1 minute, call for service.

ASSISTANCE OR SERVICE

If you need service
Please refer to the warranty page in this manual.

If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new Jenn- Air® appliance. To locate factory specified parts in your area, call us or your nearest Jenn-Air designated service center.

In the U.S.A

Call the Jenn-Air Customer eXperience Center toll-free: 1-800-JENNAIR (1-800-536-6247) or visit our website at www.jennair.com.

Our consultants provide assistance with:

Scheduling of service. Jenn-Air appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in the United States.
Features and specifications on our full line of appliances.
Referrals to local Jenn-Air appliance dealers.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

For further assistance:
If you need further assistance, you can write to Jenn-Air with any questions or concerns at: Jenn-Air Appliances Customer eXperience Center 553 Benson Road
Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence.

Call the Jenn-Air Customer eXperience Center toll-free: 1-800-JENNAIR (1-800-536-6247) or visit our website at www.jennair.ca.

Our consultants provide assistance with:

Scheduling of service. Jenn-Air appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in Canada.
Features and specifications on our full line of appliances.
Referrals to local Jenn-Air appliance dealers.
Use and maintenance procedures.
Accessory and repair parts sales.

For further assistance:
If you need further assistance, you can write to Jenn-Air with any questions or concerns at: Customer eXperience Centre Whirlpool Canada 200 – 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence.

Accessories

To order accessories, visit our website at www.jennair.com.

affresh® Stainless Steel Cleaner
(stainless steel models)

Order Part Number W10355016
affresh® Kitchen and Appliance Cleaner Order Part Number W10355010

JENN-AIR® COOKING LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE. Please have the following information available when you call the Customer eXperience Center:

Name, address and telephone number
Model number and serial number
A clear, detailed description of the problem
Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit
https://jennair.custhelp.com.
All warranty service is provided exclusively by our authorized Jenn-Air Service Providers. In the U.S. and Canada, direct all requests for warranty service to:

Jenn-Air Customer eXperience Center 1-800-JENNAIR (1-800-536-6247). If outside the 50 United States or Canada, contact your authorized Jenn-Air dealer to determine whether another warranty applies.

FIVE YEAR LIMITED WARRANTY

WHAT IS COVERED

TWO YEAR LIMITED WARRANTY (PARTS & LABOR)
For two years from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Jenn-Air”) will pay for factory specified replacement parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased or, at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit’s warranty period

THIRD THROUGH FIFTH YEAR LIMITED WARRANTY (CERTAIN COMPONENT PARTS ONLY – LABOR NOT INCLUDED)
In the third through fifth years from the date of original purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Jenn-Air will pay for factory specified parts for the following components to correct non-cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased. This is a limited 5-year warranty on the below named parts only and does not include repair labor

Electric element
Touch Pad and microprocessor
Glass ceramic cooktop: if due to thermal breakage
Electronic controls
Magnetron tube
Sealed gas burners

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Jenn-Air designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

WHAT IS NOT COVERED

Commercial, non-residential, multiple-family use, or use inconsistent with published user, operator or installation instructions.
In-home instruction on how to use your product.
Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e. house wiring, fuses or water inlet hoses).
Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions, etc.).
Defects or damage caused by the use of non-genuine Jenn-Air parts or accessories.
Conversion of products from natural gas or L.P. gas.
Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not approved by Jenn-Air.
Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration or modification of
the appliance.
Cosmetic damage including scratches, dents, chips, and other damage to the appliance finishes unless such damage results from defects in materials and workmanship and is reported to Jenn-Air within 30 days.
Discoloration, rust or oxidation of surfaces resulting from caustic
or corrosive environments including but not limited to high salt concentrations, high moisture or humidity or exposure to chemicals.
Food or medicine loss due to product failure.
Pick-up or delivery. This product is intended for in-home repair.
Travel or transportation expenses for service in remote locations where an authorized Jenn-Air servicer is not available.
Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product.
Service or parts for appliances with original model/serial numbers removed, altered or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Jenn-Air makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Jenn-Air or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. JENN-AIR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.