JENNAIR 24, 30 and 36 Inch Touch Control and Knob Control Radiant Cooktop User Guide

JENNAIR 24, 30 and 36 Inch Touch Control and Knob Control Radiant Cooktop

COOKTOP SAFETY

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.This is the safety alert symbol.This symbol alerts you to potential hazards that can kill or hurt you and others.All safety messages will follow the safety alert symbol and either the word “DANGER” or “ WARNING.”

These words mean:

DANGER : You can be killed or seriously injured if you don’t immediately follow instructions.
WARNING : You can be killed or seriously injured if you don’t follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING : To reduce the risk of fire, electrical shock, injury to persons, or damage when using the cooktop, follow basic precautions, including the following:

• CAUTION : Do not store items of interest to children in cabinets above a cooktop – Children climbing on the cooktop to reach items could be seriously injured.
• Proper Installation – Be sure your cooktop is properly installed and grounded by a qualified technician.
• Never Use Your Cooktop for Warming or Heating the Room.
• Do Not Leave Children Alone – Children should not be left alone or unattended in area where cooktop is in use. They should never be allowed to sit or stand on any part of the cooktop.
• Wear Proper Apparel – Loose-fitting or hanging garments should never be worn while using the cooktop.
• User Servicing – Do not repair or replace any part of the cooktop unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.
• Storage on Cooktop – Flammable materials should not be stored near surface units.
• Do Not Use Water on Grease Fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
• Use Only Dry Potholders – Moist or damp potholders on hot surfaces may result in burns from steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
• DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS – Surface units may be hot even though they are dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact surface units or areas near units until they have had sufficient time to cool. Among those areas are the cooktop and surfaces facing the cooktop.
• Use Proper Pan Size – This cooktop is equipped with one or more surface units of different size. Select utensils having flat bottoms large enough to cover the surface unit heating element. The use of undersized utensils will expose a portion of the heating element to direct contact and may result in ignition of clothing. Proper relationship of utensil to burner will also improve efficiency.
• Never Leave Surface Units Unattended at High Heat Settings – Boilover causes smoking and greasy spillovers that may ignite.
• Glazed Cooking Utensils – Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed utensils are suitable for cooktop service without breaking due to the sudden change in temperature.
• Utensil Handles Should Be Turned Inward and Not Extend Over Adjacent Surface Units – To reduce the risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the utensil, the handle of a utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units.
• Do Not Cook on Broken Cooktop – If cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.
• Clean Cooktop With Caution – If a wet sponge or cloth is used to wipe spills on a hot cooking area, be careful to avoid steam burn. Some cleaners can produce noxious fumes if applied to a hot surface.

For units with ventilating hood –

• Clean Ventilating Hoods Frequently – Grease should not be allowed to accumulate on hood or filter.
• When flaming foods under the hood, turn the fan on.

For units with coil elements –

• Make Sure Reflector Pans or Drip Bowls Are in Place – Absence of these pans or bowls during cooking may subject wiring or components underneath to damage.
• Protective Liners – Do not use aluminum foil to line surface unit drip bowls, except as suggested in the manual. Improper installation of these liners may result in a risk of electric shock, or fire.
• Do Not Soak Removable Heating Elements – Heating elements should never be immersed in water.
  SAVE THESE INSTRUCTIONS.

PARTS AND FEATURES – ELECTRONIC TOUCH CONTROLS

This manual covers different models. The cooktop you have purchased may have some or all of the items listed.

24″ (61 cm) Control Panel

• A. Control lock Hold 3 sec
• B. Wifi indicator light
• C. Timer electronic touch control
• D. Left rear single element electronic touch control
• E. Right rear dual element electronic touch control
• F. Right front single element electronic touch control
• G. Left front single element electronic touch control

24″ (61 cm) Cooktop

• A. 6″ (15.2 cm) single element
• B. 10″/6″ (25.4 cm/15.2 cm) dual element
• C. 6″ (15.2 cm) single element
• D. Control panel
• E. 6″ (15.2 cm) single element

30″ (76.2 cm) Control Panel

• A. Control lock Hold 3 sec
• B. Wifi electronic touch control
• C. Timer electronic touch control
• D. Triple element electronic touch control
• E. Right front single element electronic touch control
• F. Dual element electronic touch control
• G. Left rear single element electronic touch control

30″ (76.2 cm) Cooktop

• A. 6″ (15.2 cm) single element
• B. 10″/6″ (25.4 cm/15.2 cm) dual element
• C. 6″ (15.2 cm) single element
• D. Control panel
• E. 12″/10″/6″ (30.4 cm/25.4 cm/15.2 cm) triple element

36″ (91.4 cm) Control Panel

• A. Left rear single element electronic touch control
• B. Center triple element electronic touch control
• C. Right rear single element electronic touch control
• D. Right front dual element electronic touch control
• E. Timer electronic touch control
• F. Wifi electronic touch control
• G. Control lock Hold 3 sec
• H. Left front dual element electronic touch control

36″ (91.4 cm) Cooktop

• A. 6″ (15.2 cm) single element
• B. 12″/10″/6″ (30.4 cm/25.4 cm/15.2 cm) triple element
• C. 6″ (15.2 cm) single element
• D. 10″/6″ (25.4 cm/15.2 cm) dual element
• E. Control panel
• F. 10″/6″ (25.4 cm/15.2 cm) dual element

Cooktop Controls

Wi-Fi Connectivity

• Connect to Network: Download the JennAir® app from the app store on your mobile phone. See the Connectivity Setup sheet for more detailed instructions.

• SAID Code: The SAID code is used to sync a smart device with your appliance. The SAID code plate is located on the metal cabinet underneath the cooktop. See the following illustration.

• MAC Address: MAC Address is displayed for the Wi-Fi module.

• Wi-Fi Radio: Turn Wi-Fi on or off.

WARNING: Fire Hazard
Turn off all controls when done cooking. Failure to do so can result in death or fire.

The electronic touch controls offer a variety of heat settings for optimal cooking results. For maximum element operation, all cooktop electronic touch controls can be set to High when bringing liquids to a rapid boil. When the cooktop is turned on or after power is restored to the cooktop after a power failure, all temperature setting lights will glow for 10-15 seconds. After the lights go off, the cooktop is ready to use.

To Use:

1. Touch the On/Off keypad for the desired element.

2. Touch the “+” (plus) or “-” (minus) keypad to select the power level.
   NOTE : Press and hold the “+” (plus) or “-” (minus) keypad for a few seconds to quickly scroll through the power level. If a power level is not selected within approximately 10 seconds, the element will not turn on.

3. To change the power level while cooking, select a power level with the “+” (plus) or “-” (minus) keypad.

4. When finished cooking, touch ON/OFF for the desired element to turn off surface cooking area(s) individually or touch the Off keypad to turn off all surface cooking areas at once.

Use the following chart as a guide when setting heat levels.

High

10 BOIL

| ■     Start food cooking.

■     Bring liquid to a boil.

Medium High 08-09| ■     Hold a rapid boil.

■     Quickly brown or sear food.

Medium 06-07| ■     Maintain a slow boil.

■     Fry or sauté foods.

Medium Low 04-05| ■     Cook soups, sauces, and gravies.

■     Stew or steam food.

Low

03 SIMMER

| ■     Provide lowest simmer/heat setting.

■     Simmer (range of simmer temperatures).

Keep Warm

_ ___02 K. WARM

| ■     Keep cooked foods warm.
Melt

01 MELT

| ■     Melt chocolate and butter.
Dual/Triple Elements| ■     Home canning

■     Large-diameter cookware

■     Large quantities of food

REMEMBER : When cooktop is in use, the entire cooktop area may become hot.

Hot Surface Indicator Lights
An “H” will appear in the surface cooking area display as long as any surface cooking area is too hot to touch, even after the surface cooking area(s) is turned off.

Cooktop On Indicator Light
The cooktop has a Cooktop ON indicator light. The light will glow when any of the elements are ON. The element display will show the current power level when that element is On and a power level is selected.

Dual/Triple Element
The dual and triple elements offer flexibility depending on the size of the cookware. Single size can be used in the same way as a regular element. The dual and triple sizes combine single, dual, and outer elements and are recommended for larger cookware, large quantities of food, and home canning.

Triple Element (on some models)

Dual Element

To Use Dual and Triple:

1. When the On/Off keypad is touched, all heating zones for the selected element will be active. To reduce the number of heating zones being used, touch BURNER SIZE. One, two, or three lights will glow to indicate the number of burner zones being used. One of the lights will blink.

2. Touch the “+” (plus) or “-” (minus) keypad to select the power level. A tone will sound each time a keypad is touched.
   NOTE : Press and hold the “+” (plus) or “-” (minus) keypad for a few seconds to quickly scroll through the power level. If a power level is not selected within approximately 10 seconds, the element will not turn on.

3. To change the power level while cooking, touch the “+” (plus) or “-” (minus) keypad to select a new power level.
   NOTE : If the power level is at the minimum power setting, press “-” minus to jump to the maximum setting.

4. To change the heating zones being used while cooking, touch BURNER SIZE.

5. When finished cooking, touch ON/OFF for the desired element to turn off the surface cooking area.

Control Lock
The Control Lock cooktop control avoids unintended use of the surface cooking areas. When the cooktop is locked out, the surface cooking areas cannot be turned on by the cooktop touch controls.

To Lock Cooktop: Touch and hold the Control Lock Hold 3 Sec keypad for 3 seconds. After 3 seconds, Control Lock Hold 3 Sec will glow red, indicating that the cooktop controls are in the lockout position.
To Unlock Cooktop : Touch and hold the Control Lock Hold 3 Sec keypad for 3 seconds.

PARTS AND FEATURES – KNOB CONTROLS

This manual covers different models. The cooktop you have purchased may have some or all of the items listed.

24″ and 30″ (61 cm and 76.2 cm) Control Panel

24″ and 30″ (61 cm and 76.2 cm) Cooktop

36″ (91.4 cm) Control Panel

36″ (91.4 cm) Cooktop

COOKTOP CONTROLS – KNOB CONTROLS

WARNING: Fire Hazard
Turn off all controls when done cooking. Failure to do so can result in death or fire.

The controls can be set to anywhere between Hi (high) and Lo (low).

To Use:
Push in and turn knob to desired heat setting. Use the following chart as a guide when setting heat levels.

■    Quickly brown or sear food.

Med Medium| ■    Maintain a slow boil.

■    Fry or sauté foods.

■    Cook soups, sauces, and gravies.

Med Low Medium Low| ■    Stew or steam food.

■    Simmer.

Lo Low| ■    Keep cooked foods warm.
Dual/Triple Circuit Elements| ■    Home canning

■    Large-diameter cookware

■    Large quantities of food

Melt| ■    Melt chocolate or butter.

REMEMBER : When cooktop is in use, the entire cooktop area may become hot.

Hot Surface Indicator Light
This unit features a Hot Surface indicator light. The Hot Surface indicator light will glow as long as any surface cooking area is too hot to touch, even after the surface cooking area(s) is turned off. If the cooktop is ON when a power failure occurs, the Hot Surface indicator light will remain ON after the power is restored to the cooktop. It will remain ON until the cooktop has cooled completely.

Cooktop On Indicator Light
Each cooktop has a Cooktop On Indicator light. When the control knob is ON, the light will glow.

Dual/Triple Circuit Element
The dual-size and triple-size elements offer flexibility depending on the size of the cookware. Single size can be used in the same way as a regular element. The dual and triple sizes combine single, dual, and outer elements and are recommended for larger cookware, large quantities of food, and home canning.

Triple Element (on some models)

Dual Element

To Use Single:

1. Push in and turn knob from the Off position to the Single zone anywhere between Melt and Hi.
2. Turn knob to OFF when finished.

To Use Dual and Triple:

1. Push in and turn knob from the Off position to the Dual or Triple zone anywhere between Melt and Hi.
2. Turn knob to OFF when finished.

COOKTOP USE

Home Canning
When canning for long periods, alternate the use of surface cooking areas, elements, or surface burners between batches. This allows time for the most recently used areas to cool.

• Center the canner on the grate or largest surface cooking area or element. On electric cooktops, canners should not extend more than 1/2″ (1.3 cm) beyond the surface cooking area or element.
• Do not place canner on 2 surface cooking areas, elements, or surface burners at the same time.
• Use only flat-bottomed canners.
• For more information, contact your local agricultural department. Companies that manufacture home canning products can also offer assistance.

Cookware

IMPORTANT : Do not leave empty cookware on a hot surface cooking area, element, or surface burner.

Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid and the material should be of medium-to-heavy thickness. Rough finishes may scratch the cooktop. Aluminum and copper may be used as a core or base in cookware. However, when used as a base, they can leave permanent marks on the cooktop or grates. Cookware material is a factor in how quickly and evenly heat is transferred which affects cooking results. A nonstick finish has the same characteristics as its base material. For example, aluminum cookware with a nonstick finish will take on the properties of aluminum.

Use the following chart as a guide for cookware material characteristics.

■    Suitable for all types of cooking

■    Medium or heavy thickness is best for most cooking tasks.

Cast iron

__

| ■    Heats slowly and evenly.

■    Good for browning and frying

■    Maintains heat for slow cooking.

Ceramic or ceramic glass| ■    Follow manufacturer’s instructions.

■    Heats slowly but unevenly.

■    Ideal results on low-to-medium heat settings

Copper| ■    Heats very quickly and evenly.
Earthenware| ■    Follow manufacturer’s instructions.

■    Use on low heat settings.

Porcelain enamel- on-steel or cast iron| ■    See stainless steel or cast iron.
Stainless steel| ■    Heats quickly but unevenly.

■    A core or base of aluminum or copper on stainless steel provides even heating.

Ceramic Glass

The surface cooking area will glow red when an element is ON. Some parts of the surface cooking area may not glow red when an element is ON. This is normal operation. The burner will cycle on and off to maintain the selected heat level. It will also randomly cycle off and back on again, even while on High, to keep the cooktop from extreme temperatures. It is normal for the surface of light-colored ceramic glass to appear to change color when surface cooking areas are hot. As the glass cools, it will return to its original color. Cleaning off the cooktop before and after each use will help keep it free from stains and provide the most even heating. On cooktops with light- colored ceramic glass, soils and stains may be more visible and may require more cleaning and attention. Cooktop cleaner and a cooktop scraper are recommended. For more information, see the “General Cleaning” section.

• Avoid storing jars or cans above the cooktop. Dropping a heavy or hard object onto the cooktop could crack the cooktop.
• To avoid damage to the cooktop, do not leave a hot lid on the cooktop. As the cooktop cools, air can become trapped between the lid and the cooktop, and the ceramic glass could break when the lid is removed.
• For foods containing sugar in any form, clean up all spills and soils as soon as possible. Allow the cooktop to cool down slightly. Then, while wearing oven mitts, remove the spills using a scraper while the surface is still warm. If sugary spills are allowed to cool down, they can adhere to the cooktop and can cause pitting and permanent marks.
• To avoid scratches, do not slide cookware or bakeware across the cooktop. Aluminum or copper bottoms and rough finishes on cookware or bakeware could leave scratches or marks on the cooktop. Do not cook popcorn in prepackaged aluminum containers on the cooktop. They could leave aluminum marks that cannot be removed completely.
• To avoid damage to the cooktop, do not allow objects that could melt, such as plastic or aluminum foil, to touch any part of the entire cooktop.
• To avoid damage to the cooktop, do not use the cooktop as a cutting board.
• Use cookware that is about the same size as the surface cooking area. Cookware should not extend more than 1/2″ (1.3 cm) outside the area.
• Use flat-bottomed cookware for best heat conduction and energy efficiency. Cookware with rounded, warped, ribbed, or dented bottoms could cause uneven heating and poor cooking results.
• Determine flatness by placing the straight edge of a ruler across the bottom of the cookware. While you rotate the ruler, no space or light should be visible between it and the cookware.
• Cookware designed with slightly indented bottoms or small expansion channels can be used.
• Make sure the bottoms of pots and pans are clean and dry before using them. Residue and water can leave deposits when heated.
• To avoid damage to the cooktop, do not cook foods directly on the cooktop.

COOKTOP CARE

IMPORTANT : Before cleaning, make sure all controls are off and the cooktop is cool. Always follow label instructions on cleaning products. Soap, water, and a soft cloth or sponge are suggested first unless otherwise noted.

CERAMIC GLASS (on some models)
To avoid damaging the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia.

1. Remove food/residue with the Cooktop Scraper.
   • For best results, use the Cooktop Scraper while the cooktop is still warm but not hot to the touch. It is recommended to wear an oven mitt while scraping the warm cooktop.
   • Hold the Cooktop Scraper at approximately a 45° angle against the glass surface and scrape the residue. It will be necessary to apply pressure in order to remove the residue. Allow the cooktop to cool down completely before proceeding to Step 2.
2. Apply a few dime-sized drops of affresh® Cooktop Cleaner to the affected areas.
   • Rub affresh® Cooktop Cleaner onto the cooktop surface with the blue Cooktop Cleaning Pad. Some pressure is needed to remove stubborn stains.
   • Allow the cleaner to dry to a white haze before proceeding to Step 3.
3. Polish with a clean, dry cloth or a clean, dry paper towel.
   • Repeat steps 1 through 3 as necessary for stubborn or burned-on stains.

The Complete Cooktop Cleaner Kit is available for order and includes the following:

• Cooktop Scraper
• Affresh® Cooktop Cleaner
• Blue Cooktop Cleaning Pads

See the “Accessories” section for part numbers and information on ordering.

STAINLESS STEEL (on some models)
To avoid damage to stainless steel surfaces, do not use soap-filled scouring pads, abrasive cleaners, cooktop cleaner, steelwool pads, gritty washcloths, or abrasive paper towels.
For best results, use a soft cloth or non-scratch sponge. Rub in direction of grain to avoid damaging.

Cleaning Method:

• Affresh® Stainless Steel Cleaner Part Number W10355016 (not included): See the “Assistance or Service” section to order.

• All-purpose cleaner:
  Rinse with clean water and dry with soft, lint-free cloth.

• Vinegar for hard water spots.

COOKTOP CONTROLS
To avoid damage to the cooktop controls, do not use steel wool, abrasive cleansers, or oven cleaner. To avoid damage, do not soak knobs. When replacing knobs, make sure knobs are in the Off position. On some models, do not remove seals under knobs.

Cleaning Method:

• Soap and water:
  Pull knobs straight away from control panel to remove.

• Do not place knobs in dishwasher.

CONTROL PANEL
To avoid damage to the control panel, do not use abrasive cleaners, steel-wool pads, gritty washcloths, or abrasive paper towels.

Cleaning Method:

• Glass cleaner and soft cloth or sponge: Apply glass cleaner to soft cloth or sponge, not directly on panel.
• Affresh® Kitchen and Appliance Cleaner Part Number W10355010 (not included): See the “Assistance or Service” section to order.

TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, visit https://jennair.custhelp.com. In Canada, visit http://www.jennair.ca. Contact us by mail with any questions or concerns at the address below.

In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

In Canada:
JennAir Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

ASSISTANCE OR SERVICE

If you need service
Please refer to the warranty page in this manual.

If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new JennAir® appliance. To locate factory specified parts in your area, call us or your nearest JennAir designated service center.

In the U.S.A.
Call the Customer eXperience Center toll-free: 1-800-JENNAIR (1-800-536-6247)

Our consultants provide assistance with:

• Features and specifications on our full line of appliances.
• Installation information.
• Use and maintenance procedures.
• Repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
• Referrals to local dealers, repair parts distributors, and service companies. JennAir designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in the United States. To locate the JennAir designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance
If you need further assistance, you can write with any questions or concerns at:

JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

In Canada
Call the Whirlpool Canada LP Customer eXperience Centre toll-free: 1-800-JENNAIR (1-800-536-6247)

Our consultants provide assistance with:

• Use and maintenance procedures.
• Repair parts sales.
• Referrals to local dealers, repair parts distributors, and service companies. JennAir designated service technicians are trained to fulfill the product warranty and provide after-warranty service anywhere in Canada.

For further assistance
If you need further assistance, you can write with any questions or concerns at:

JennAir Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, ON L5N 0B7
Please include a daytime phone number in your correspondence.

Accessories
To order accessories, visit our website at www.jennair.com.
Affresh® Stainless Steel Cleaner (stainless steel models)
Order Part Number W10355016
Affresh® Kitchen and Appliance Cleaner
Order Part Number W10355010

References

• Jennair Canada | JennAir
• High-End Home & Kitchen Appliances | JennAir

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