Starkey Fall Detection and Alerts App User Guide
- June 3, 2024
- Starkey
Table of Contents
Starkey Fall Detection and Alerts App
User
Ensure Auto Alert and/or Manual Alert have been enabled in the hearing aids by the hearing professional. Additional setup must be completed in the Thrive Hearing Control app for the system to be active.
- Load the Thrive app : For more information, see the Thrive Hearing Control Setup QuickTIPs. The Fall Alert feature is available in both the Advanced and Basic app modes.
- The Fall Alert feature requires Cloud sign-in; please ensure you are signed in.
- To begin setup, select Settings > Fall Alert.
- Auto Alert and/or Manual Alert will be checked if enabled by the hearing professional. Tap Begin Fall Alert Setup.
- Preview Alert indicators by tapping each button to listen for familiarization.
- Enter your name as you wish it to appear in the alert text message that will be sent to your contacts. An example of the alert text message is displayed for review.
- Enter name and smartphone phone number for up to three contacts to receive alert text messages. Each contact must confirm participation within 72 hours. Contacts will be “Pending” and the system remains inactive until at least one contact has confirmed participation.
Contact
Each contact entered by the user will receive a text message requesting participation in the Fall Detection and Alerts system. An individual can be a contact for more than one user.
- Click the link in the text invitation.
- Enter smartphone phone number.
- Select Confirm to confirm participation in the Fall Detection and Alerts system.
- Contact will receive a text message confirming their participation.
Contact Opt-Out
To opt out of the Fall Detection and Alerts system, a contact may tap the opt- out link in the original text message sent to confirm participation or visit www.starkey.com/contact-starkey-hearing.
- Enter smartphone phone number to receive verification code via text.
- Enter verification code.
- Select Remove next to name to opt-out.
- User is notified of a contact opt-out.
Active System
Confirmation of participation from at least one contact is needed for an active system. The banner on the Fall Alert screen turns green and displays System Active. Once a contact has confirmed participation, “Pending” disappears by their name. Once the Fall Alert feature is active, a fall can be automatically detected or a Manual Alert can be initiated.
Other
Fall Alert Notifications are not a Substitute for Emergency Services and
will not Contact Emergency Services
Fall Alert notifications are merely a tool that may assist in communicating
certain information to one or more third-party contacts the user has
identified. The Thrive Hearing Control app does not communicate with emergency
services or provide emergency assistance in any way and is not a substitute
for contacting professional emergency services. The operation of the Thrive
app’s fall-detection features depends on wireless connectivity for both the
user and the user’s designated contact(s), and the feature will not
successfully deliver a message if Bluetooth® or cellular connectivity is lost
or interrupted at any point in the communication pathway. Connectivity can be
lost under a number of circumstances, such as: a paired mobile device is out
of range of the hearing aid(s) or otherwise loses connectivity with the
hearing aid(s); the hearing aids or mobile device are not turned on or
sufficiently powered; a mobile device is in airplane mode; a mobile device
malfunctions; or if bad weather interrupts a mobile device’s network
connectivity.
Fall Alert Feature is a General Wellness Product (Not Regulated as a
Medical Device)
The Fall Alert feature is designed and distributed as a General Wellness
product. The Fall Alert feature is not designed or in any way intended to
detect, diagnose, treat, cure, or prevent any specific disease or particular,
medical condition and is not targeted to any specific or particular
population. Rather, the Fall Alert feature is designed only to detect that a
user may have fallen and try to send a text message in response to such an
event, in support of the user’s general health. Additional information can be
found in the operations manual that comes with the hearing aid and the Thrive
End User License Agreement, which is available in the Thrive app and must be
read and agreed to before using the Thrive app.
Features may vary by country
This app may have slight differences depending on your phone. Thrive and the Starkey logo are trademarks of Starkey Laboratories, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Starkey is under license. Apple, the Apple logo, iPhone, iPod touch, App Store and Siri are trademarks of Apple, Inc., registered in the U.S. and other countries. ©2021 Starkey Laboratories, Inc. All Rights Reserved. 8/21 FLYR3517-03-EE-SC