Starkey P00003874 StarLink Charger 2.0 User Manual
- June 1, 2024
- Starkey
Table of Contents
Starkey P00003874 StarLink Charger 2.0
FAQ
Frequently Asked Questions
- Q: How long does it take to fully charge the hearing aids?
- A: The hearing aids will fully charge in 3.5 hours.
- Q: What is turbo charging and how does it work?
- A: Turbo charging provides approximately 3 hours of use time in just 10 minutes of charging, ideal for quick power-ups.
- Q: How do I know when the charger is fully charged?
- A: The indicator lights will show a solid light when the charger is fully charged.
Instructions for
- StarLink Charger 2.0 (mRIC R or RIC RT)
- StarLink Custom Charger 2.0
- StarLink Premium Charger 2.0 (mRIC R or RIC RT)
- StarLink Premium Custom Charger 2.0
What’s included
Congrats on your new charger!
Use this helpful manual to get to know your new charger – and get the most out of every day with reliable charging to power your hearing aids.
Chargers covered in this user manual (select yours):
- StarLink Charger 2.0:
- mRIC R
- RIC RT
- StarLink Custom Charger 2.0
Chargers covered in this user manual (select yours):
- StarLink Premium Charger 2.0:
- mRIC R
- RIC RT
- StarLink Premium Custom Charger 2.0
StarLink Premium 2.0 chargers contain an on-board, rechargeable lithium-ion battery that is not removable.
Get to know your charger
Meet your charger
Overview
- Earbud/earmold space
- Charging slots
- Indicator lights
- USB-C port
- Power cord
Use your charger
It is recommended that you fully charge your hearing aids before using them.
To charge your hearing aids:
-
Plug your charger into an external power source, like a wall outlet.
- The indicator lights turn white when your charger is connected. You’re now ready to charge.
- Reminder: StarLink 2.0 chargers require an external power source to charge hearing aids (e.g., a wall outlet). StarLink Premium 2.0 chargers let you charge hearing aids cordless or plugged into an external power source.
-
Place your hearing aids in the charging slot:
- The right indicator light turns ON for 2 seconds when you insert the right hearing aid.
- The left indicator light turns ON for 2 seconds when you insert the left hearing aid.
- Rest the earbuds or earmolds in the open earbud/earmold space. Your hearing aids will turn OFF and start charging.
Charger can be open or closed while charging.
-
Check the charging status of your hearing aids using the indicator lights on the inside of the charger. Reference table on following page.
- NOTE: If the indicator lights do not turn ON or follow the indicator status behavior in step 3, your charger may need to be plugged in. See the Troubleshooting guide.
LED status| Charging status
---|---
Blinking| Charging in progress
Solid| Charging complete
- NOTE: If the indicator lights do not turn ON or follow the indicator status behavior in step 3, your charger may need to be plugged in. See the Troubleshooting guide.
Your hearing aids will fully charge in 3.5 hours.
- Take your hearing aids from the charger. They will turn ON – ready to wear.
Before using your hearing aids for the first time, please see your rechargeable hearing user manual.
Turbo charging
Your charger comes with on-board turbo charging. Turbocharging automatically occurs when your battery is low. The hearing aid will rapidly charge, giving you approximately 3 hours of use time in only 10 minutes of charging.
To charge your StarLink Premium Charger 2.0
- Plug your charger into an external power source, like a wall outlet.
- Check the indicator lights to confirm the charging status of your charger.
Your charger will fully charge in under 3.5 hours.
Care for your charger
Cleaning tips
Keep your charger clean. This helps prevent damage from moisture and debris:
- Use the cleaning tool that came with your charger to clear debris from the charging ports. This is where you insert your hearing aids for charging.
- Do not use water, cleaning fluids or solvents to clean the charging contacts. These can damage your charger.
- Try to keep the lid closed to prevent the buildup of dust and debris.
Storage tips
Store your charger in a clean and dry area. This helps preserve the life of your charger and rechargeable hearing aid batteries:
- Choose a dresser or shelf in a room other than a bathroom or kitchen.
- Be sure the storage location is cool to avoid damage.Skip areas with extreme heat like a windowsill or hot car.
- It’s safe to leave your charger plugged in while wearing your hearing aids. But if you won’t be using it for an extended period (over a week), remove the power cord from your charger and/or external power source.
Troubleshooting guide
Problems with your charger? Try these tips. If issues continue, contact your hearing care professional.
| Symptom | Possible causes | Solutions |
|---|
Applicable chargers: StarLink Charger 2.0 (mRIC R or RIC RT), StarLink Custom Charger 2.0*
Left indicator light is blinking rapidly
|
Left hearing aid has an electrical issue. (This can prevent charging.)
|
Contact your hearing care professional for help.
Charger has lost or cannot establish communication with the hearing aid.
|
1. Take your left hearing aid from the charging slot.
2. Return it to the charging slot.
Right indicator light is blinking rapidly
| Right hearing aid has an electrical issue. (This can prevent charging.)|
Contact your hearing care professional for help.
Charger has lost or cannot establish communication with the hearing aid.
|
1. Take your right hearing aid from the charging slot.
2. Return it to the charging slot.
Indicator light remains OFF when hearing aid is placed into the charging slot.
| Charger is not plugged into an external power source or a working external
power source.| Test another external power source to ensure your charger has
power, or try another power cable.
---|---|---
Hearing aid is not connecting electrically to the charging contacts in the charging slot.
| 1. Take your hearing aid from the charging slot.
2. Return it to the charging slot.
3. Ensure proper seating on charging slot.
Foreign material on hearing aid charge contacts or charger contacts.
|
Clean the hearing aid charge contacts and charger contacts using the cleaning tool.
Charger failure.| Contact your hearing care professional for help.
Indicator lights turn ON briefly and then turn OFF.| Charger
battery is drained.|
1. Connect the power cord to your charger.
2. Plug your charger into an external power source (e.g., a wall outlet).
The charger indicator lights will turn solid for 6 seconds and then transition to charging status.
---|---|---
All 4 battery indicator lights are blinking rapidly.| The charger
battery is in an irrecoverable state.| Contact your hearing care professional
for help.
Indicator light remains OFF when hearing aid is placed into the charging
slot.| Charger is not plugged into an external power source or a working
external power source.| Test another external power source to ensure your
charger has power (e.g., a wall outlet or other power supply).
---|---|---
Indicator lights turn OFF while charging cordless.| Hearing aids have
finished charging, charger has moved to “power save” mode.| Refresh the
charging LEDs:
1. Take your hearing aid from the charging slot for 3 seconds.
2. Return it to the charging slot. The indicator lights will show the state of charge.
Intended use
These hearing aid chargers are intended to charge lithium-ion rechargeable hearing aids, and are to be used with the patient’s selected hearing aid solution. For information about your hearing aid, please consult the hearing aid specific user manual. Your charger is designed to operate in public and residential environments and is designed to comply with international Electromagnetic Compatibility emissions and immunity standards for medical devices. However, it is still possible that you may experience interference caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges.
If you use other medical devices or wear implantable medical devices such as defibrillators or pacemakers and are concerned that your hearing instruments might cause interference with your medical device, please contact your physician or the manufacturer of your medical device for information about the risk of disturbance. Your charger should not be used during an MRI procedure or in a hyperbaric chamber or other oxygen-rich environments. Your charger is not formally certified to operate in explosive atmospheres such as may be found in coal mines or certain chemical factories.
Your charger should be stored and transported within the temperature,
humidity, and pressure ranges of -10°C (14°F) to 45°C (113°F),10%-95% rH, and
70 kPa – 106 kPa (equivalent to altitudes from 1,200 ft (380 m) below sea
level to 10,000 ft (3,000 m).
The charging temperature range is between 10°C (50°F) and 40°C (104°F) and
between 10%-95% RH and 70 kPa-106 kPa.
CAUTIONS:
- If the product is hot, do not touch it until cool.
- If the product is not working, do not disassemble. Due to a shock hazard, contact the manufacturer and send the device in for repair.
- Keep out of reach from children. Do not ingest anything in the package.
- Any cords and AC adapters must be approved or listed by a Nationally Recognized Testing Laboratory.
Clinical benefit
- The charger itself does not provide a direct clinical benefit. An indirect clinical benefit is provided by enabling the parent device (rechargeable hearing aids) to achieve their intended purpose.
We are required by regulations to provide the following warnings:
WARNINGS
- Use of wireless charger directly next to other electronic equipment should be avoided because it could result in improper performance. If such use is necessary, note as to whether your hearing aids and the other equipment are operating normally.
- Use of accessories, components or replacement parts other than those provided by the manufacturer of your charger could result in increased electromagnetic emissions and decreased electromagnetic immunity and could result in degradation of performance.
- If Portable Radio Frequency communications equipment is used closer than 30 cm (12 inches) from your charger, degradation of the performance of your charger could result. If this occurs, move away from the communications equipment.
DO NOT OPEN CHARGER, NO USER-SERVICEABLE PARTS INSIDE
- The StarLink 2.0 chargers and StarLink Premium 2.0 chargers have a rating of IP 22 per IEC 60529.
- This means the unit is protected against solid objects over 12 mm, such as fingers and falling water drops, such as condensation.
- Do not connect the charger to any devices not described in this user manual.
- The user must not touch both hearing aid charging ports simultaneously.
- The service life of the StarLink 2.0 chargers and StarLink Premium 2.0 chargers chargers is 3 years.
The StarLink 2.0 chargers and StarLink Premium 2.0 chargers have been tested to, and have passed, the following emissions and immunity tests:
- IEC 60601-1-2 radiated and conducted emissions requirements for a Group 1 Class B device as stated in CISPR 11.
- Harmonic distortion and voltage fluctuations affecting the power input source as stated in Table 2 of IEC 60601-1-2.
- RF radiated immunity at a field level of 10 V/m between 80 MHz and 2.7 GHz as well as higher field levels from communications devices as stated in Table 9 of IEC 60601-1-2.
- Immunity to power frequency magnetic fields at a field level of 30 A/m and proximity magnetic fields as stated in Table 11 of IEC 60601-1-2.
- Immunity to ESD levels of +/- 8 kV conducted discharge and +/- 15 kV air discharge.
- Immunity to Electrical fast transients on the power input at a level of +/- 2 kV at a 100 Hz repetition rate.
- Immunity to Surges on the power input of +/- 1 kV line to line.
- Immunity to conducted disturbances induced by RF fields on the power input as stated in Table 6 of IEC 60601-1-2.
- Immunity to voltage dips and interruptions on the power input as stated in Table 6 of IEC 60601-1-2.
EU ADVERSE EVENT REPORTING
Any serious incident that has occurred in relation to your Starkey device should be reported to your local Starkey representative and the Competent Authority of the Member State in which you are established. A serious incident is defined as any malfunction, deterioration in the characteristics and/or performance of the device, or inadequacy in the device user manual/labeling which could lead to the death or serious deterioration in the state of health of the user, OR could do so upon recurrence.
FCC STATEMENT
These devices comply with part 15 of the FCC rules and with ISED Canada license-exempt RSS standards. Operation is subject to the following two conditions:
- This device may not cause harmful interference
- This device must accept any interference received, including interference that may cause undesired operation of the device.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
Regulatory Information
Starkey Labs Canada Co.
- 2476 Argentia Road, Suite 301 Mississauga, ON L5N 6M1
- www.starkeycanada.ca
EC|REP
Starkey Laboratories (Germany) GmbH
- Weg beim Jäger 218-222 22335 Hamburg Germany
Waste from electronic equipment must be handled according to local regulations
Consult user manual
Keep dry
INSTRUCTIONS FOR DISPOSAL OF OLD ELECTRONICS
Starkey Laboratories, Inc. encourages, the EU requires, and your local community laws may require, that your hearing aids and charger be disposed of via your local electronics recycling/disposal process. The instructions below are provided for the benefit of disposal/recycling personnel. Please include this manual when disposing of your charger.
FOR DISPOSAL/RECYCLING PERSONNEL ONLY
- The StarLink Premium Custom Charger contains a Lithium-Ion Polymer battery.
To remove the battery from the charger, follow one of two options:
Option 1
- Insert pry bars between the plastic and the USB-C metal housing (top and bottom)
- Pry apart to break the seam
- Clip battery wires and dispose battery
Option 2
- Using the style groove as a guide, sever the plastic case on all 4 sides with a dremel blade, ultrasonic knife, hot wire, or band saw blade
- In each case, establish a limit guide so entrance over 3/32 inch beyond the outer shell is prevented
- Clip battery wires and dispose battery
Symbol
StarLink and Starkey are trademarks of Starkey Laboratories, Inc.
©2024 Starkey Laboratories, Inc. All Rights Reserved. P00003874 2/24
BKLT3207-00-FR-XX-CA
Patent: www.starkey.com/patents