Starkey Evolv AI Flagship Hearing Aid User Guide
- June 4, 2024
- Starkey
Table of Contents
AI Flagship Hearing Aid
User Guide
Evolv AI Flagship Hearing Aid
At Starkey, we understand the impact of hearing loss. This is why we take
every step to make hearing effortless.
Evolv AI offers a complete line of our most innovative hearing aids ever.
Handcrafted and loaded with our most innovative technology and clearest sound,
these hearing aids seamlessly connect you to the life you love.
Get the most out of your hearing aids
Please visit starkey.com/care for additional tools and resources including:
- Instructional videos
- Operations manuals
- Product brochures
Charging Your Hearing Aids
- Place your hearing aids in the charger with the faceplate facing downward so battery contacts on the hearing aid align with charging posts within the charger.
- Your hearing aids will turn off automatically and begin to charge, as long as your charger is powered.
- Note: The LEDs corresponding to each hearing aid:
| Glowing Green = Charging
---|---
Solid Green = Fully Charged
Blinking Red = Fault State. To reset, remove the hearing aids from the
charger, wait until LED turns ff, and re-insert the aids. If Fault State
continues, call your clinician.
- If you will not be wearing your hearing aids for an extended period of time (i.e, weeks), remove both the plug from the charger and the hearing aids from the charging posts. You will need to manually power off the hearing aids by pressing the user control on each hearing aid for three seconds. If your hearing aids do not have a user control button, place your hearing aids in the charger to power off.
- Charging occurs with the lid open or closed; hearing aids will be fully charged in under 3 1/2 hours.
- It is safe to store hearing aids in the charger after they are fully charged and any time that you are not wearing them.
- Hearing aids will automatically power on when removed from the charger.
- To illuminate LEDs when the charger is not plugged in, remove a hearing aid from its charging post for three seconds and then re-insert it. LEDs illuminate for 10 seconds before turning off.
- When charging without the charger cord, the LEDs turn off when the hearing aids are fully charged to preserve the onboard battery.
Power On & Off
ON – The hearing aids will power on automatically after removing them
from the charger, as long as your charger is powered. There is a delay that
allows you time to insert your hearing aid into your ear.
ON – If the hearing aid is manually powered off, pressing the user
control for three seconds willpower it on. The delay still exists, to give you
time to insert the hearing aid into your ear.
OFF – The hearing aids will power off automatically when placed on the
charger post. Charging will proceed.
OFF – The hearing aids can be powered off manually by pressing the user
control for three seconds.
System Care
HEARING AID CARE
Keep your hearing aid clean. Heat, moisture, and foreign substances can result
in poor performance.
- Use a cleaning brush or soft cloth to clean debris from around the user control, microphone and battery compartment.
- Clean daily holding over a soft cloth to prevent damage from a fall to a hard surface.
- Never use water, solvents, cleaning fluids or oil to clean your hearing aid.
CHARGER CARE
Keep your charger clean. Heat, moisture, and foreign materials can result in
poor performance.
- Use the provided cleaning brush to keep the charging posts and hearing aid microphones clear of debris.
- Do not use water, solvents or cleaning fluids to clean the charging posts.
- Keep lid closed as much as possible to avoid dust and debris buildup.
- Store your charger in a clean and dry location such as a dresser or shelf rather than the bathroom or kitchen. To ensure the longest life of your rechargeable hearing aid batteries and the battery in the charger:
- Fully charge hearing aid batteries every night.
- Do not expose to excess heat, i.e., do not store on a window sill or in a hot car.
Helpful Hints
- Do not take apart your hearing aids or insert the cleaning tools inside them.
- When not in use, place your hearing aid in the storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets
Hear Clear Receiver Wax Guards
Custom hearing aids integrate disposable Hear Clear earwax protection. The
innovative wax guards prevent earwax accumulation in the hearing aid receiver.
When you need to replace your wax guards, please follow the instructions
below.
- Insert the empty end of the application and stick it straight into the used wax guard in the hearing aid.
- Pull straight out (do not twist) on the stick to remove the used wax guard.
- Use opposite end of the stick to firmly insert clean wax guard straight into the hearing aid.
- Pull straight out (do not twist) to remove the stick and discard.
Download and connect to the ThriveHearing Control App
The Thrive Hearing Control app makes it easy to control and adjust your 2.4
GHz rechargeable hearing aids with your compatible Apple ® or Android ™
device. Downloading and connecting to the app is easy; refer to the Thrive
Hearing Control app User Guide or visit starkey.com/thrivesupport for
additional information, such as:
- Integrated sensors and artificial intelligence features
- Automatic and custom memories
- Geotags
- Tinnitus management
- Find My Hearing Aids
- Alerts
Hearing Aid Information
Hearing aid model:………………………………………………
Hearing Aid Serial number: L…………………R…………
Charger Serial number:………………………………………..
Warranty expiration date:……………………………………
Memory settings, if applicable:……………………………
Memory #…………………………………………………..
Environment/ Listening Situation………………..
Beep/Indicator……………………………………………
Special instructions:…………………………………
For Thrive Hearing Control app and iOS/Android compatibility information,
please visit starkey.com/thrivesupport.
Product specifications may be obtained from your clinician. Attention
Clinicians: For product specifications please visit
Gov.StarkeyPro.com.
M/T Ratings
| M| T
---|---|---
ITC/HS Rechargeable| 2| N/A
ITE Rechargeable| 2| 2
Rechargeable Battery Data
| Product | Evolv AI Custom R Livio Custom R |
|---|---|
| Charge of battery when shipped | >15.3% state of charge |
| Battery life estimates – hearing aid on the shelf (i.e. drain rate)1 | 120 days |
| Battery life estimates – amplifying sound | Up to 24 hours |
| Battery life estimates – amplifying sound and streaming | Up to 22 hours with 4 |
hours of iPhone ® streaming
The hearing aid’s battery capacity shall allow for a 30-minute wireless
fitting session for up to 120 days.
Results will vary based on wireless and feature usage.
For Thrive Hearing Control app and iOS/Android compatibility information,
please visit starkey.com/thrivesupport.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of apple
inc., registered in the U.S. and other countries. App Store is a registered
service mark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
Starkey logo, Starkey, Evolv, Thrive, and Thrive logo are registered
trademarks of Starkey Laboratories, Inc. Evolv logo is a trademark of Starkey
Laboratories, Inc.
Veteran technical support line
(800)211-7789)
*For technical support of hearing devices with wireless connectivity.
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.866.418.6928
©2021 Starkey Laboratories, Inc. All Rights Reserved.
86579-600 9/21 BKLT3124-00-EE-GS
References
- Government Services | StarkeyPro
- Official Starkey Support | Starkey Support
- Thrive Hearing Control App How-to Videos | Starkey
- Hearing Aids for Veterans and Military | Starkey