Starkey Help is Just Click Call Away User Guide
- May 15, 2024
- Starkey
Table of Contents
Contact Guide
Help is just
a click or call away
800.328.8602
Help is Just Click Call Away
StarkeyPro.com
Open 24/7/365, StarkeyPro.com keeps you up to date on everything you need to
know to partner with Starkey:
- Available products, accessories, apps, and more
- Services that can grow your business
- Solutions that help you support patients
- Training events
- Research papers and publications
- Secure access to our eStore
eStore
eStore, our online ordering system, makes ordering fast, easy and available
24/7. You can access eStore directly from
StarkeyPro.com using your login or through Starkey
fitting software. With eStore, you can order:
- Hearing aids and earmolds
- Common supplies
- Accessories
- Marketing materials
- Hearing protection
And it allows you to do business with Starkey the way you want:
- Track order status
- Device history
- Check for scans on file
- Register standard products
- Process L&D claims
- Check account balance
- Initiate payments electronically
- View/print invoices online
Customer Service
Our Customer Service professionals are ready to assist with many of your daily business needs, such as:
- Ordering*
- Product support
- Starkey repairs/ remakes*
- Track order status*
- Verifications
- Warranty services*
- Policy questions
- Supply orders*
- Earmold support
- Verify invoices/billing
Customer Service is also available by email at:
starkeysupport@starkey.com
*Services also available on StarkeyPro.com
Audiology
Our experienced Audiology team is available to help with your fitting and product needs. Contact them regarding:
- Fitting assistance
- Product counseling
- Fitting software training & questions
- Product selection
- Real-time Audiology On Demand sessions
- Troubleshooting
Technical Support
Any questions regarding the technical aspects of your account are best directed to our Technical Support team. They are available to assist with a wide variety of technical applications, encompassing:
- Mobile App support
- Accessory support
- Software installation & support
- Programmer support
- Sycle.net support
- Consumer troubleshooting
Marketing
Our Retail Marketing department is a great resource to help generate leads and
drive traffic to your practice.
Your Retail Marketing representative can provide strategic planning, digital
marketing and campaign management services designed to deliver a positive ROI
for your business. Contact your Retail Marketing representative for questions
about:
- Website development & SEO
- Digital marketing
- Marketing planning and strategy
- Marketing results tracking & insights
- Custom creative services
- Lead generation marketing (direct mail, newspaper, etc.)
- Marketing automation
- Patient retention programs
Sales
Your inside and outside Sales Representatives are the best point of contact for any in-depth discussions about your Starkey business. They are the “account experts,” specifically designated to assist your office with sales needs, including:
- Product solutions
- Practice management
- Training options
- Pricing inquiries/ discussions
- Promotional orders
- New account setup
http://i.strky.co/Starkey-Support-Teams
Scan the QR code to find contact information for your Starkey sales representative.
All Make Repair
Any questions about repairs for other manufacturers’ devices are found on
StarkeyPro.com or best directed to our All Make
Repair department. They are able to provide answers to questions about:
- All Make Repair estimates
- Reconditioned aids orders
- Miscellaneous parts and accessory orders
- Analog aids
- Body aids
- Bone conduction aids
- All Make Salvage Programt
- Hearing Aid Recycle Program
All Make Repair is also available by email: customerserviceAMR@starkey.com or reconditioned_aids@starkey.com
Credit
We offer multiple convenient options for managing the financial aspects of
your account; you can speak to our credit department, access our online
services, or submit requests via email. Your Credit Representative is
available to help with any questions or concerns, such as:
- Payment on account
- Requesting invoices/ statements
- Statement questions
Credit is also available by email: creditrequest@starkey.com
Batteries
The Battery department is your point of contact for all battery-related questions. This includes:
- Battery orders
- Questions on battery life
- Battery invoice inquiries
- All battery requests
Starkey Cares* is our public commitment to corporate social responsibility
designed to bring people together under the common bond of caring for one
another.
As a supporter of Starkey Cares, you are able to offer qualifying patients the
ability to receive premium hearing aids from Starkey for only the cost of an
application fee.
If you have questions about the program or to apply: Email:
starkeycares@starkey.com
Website:
www.starkeypro.com/starkeycares
Center for Excellence
Our Center for Excellence Customer Service is available for assistance
with:
- Domestic hearing mission aids
- Relief efforts
- CFE appointments
- IIC/AP mold fitting assistance
The Center for Excellence is available by phone at the following numbers: 952-947-4700 or Toll Free: 800-769-2799
- Starkey Cares is not affiliated with the Starkey Hearing Foundation, which focuses on education and training for hearing health professionals in developing nations.
Starkeypro.com Starkey, the Starkey logo , Starkey
Cares,
the Starkey Cares logo, and Audiology On
Demand are registered trademarks of Starkey Laboratories, Inc.
©2024 Starkey Laboratories, Inc. All Rights Reserved.
81225-000 2/24 FLYR2664-06-EN-ST
References
- Professional Hearing Care Information | StarkeyPro
- Audiology Office Management Software | Sycle
- Starkey Cares | StarkeyPro