Starkey Help is Just Click Call Away User Guide

: May 15, 2024
: Starkey

Table of Contents

Help is Just Click Call Away
Customer Service
Audiology
Technical Support
Marketing
Sales
Batteries
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Contact Guide
Help is just
a click or call away
800.328.8602

Help is Just Click Call Away

StarkeyPro.com
Open 24/7/365, StarkeyPro.com keeps you up to date on everything you need to know to partner with Starkey:

Available products, accessories, apps, and more
Services that can grow your business
Solutions that help you support patients
Training events
Research papers and publications
Secure access to our eStore

eStore
eStore, our online ordering system, makes ordering fast, easy and available 24/7. You can access eStore directly from StarkeyPro.com using your login or through Starkey fitting software. With eStore, you can order:

Hearing aids and earmolds
Common supplies
Accessories
Marketing materials
Hearing protection

And it allows you to do business with Starkey the way you want:

Track order status
Device history
Check for scans on file
Register standard products
Process L&D claims
Check account balance
Initiate payments electronically
View/print invoices online

Customer Service

Our Customer Service professionals are ready to assist with many of your daily business needs, such as:

Ordering*
Product support
Starkey repairs/ remakes*
Track order status*
Verifications
Warranty services*
Policy questions
Supply orders*
Earmold support
Verify invoices/billing

Customer Service is also available by email at: starkeysupport@starkey.com
*Services also available on StarkeyPro.com

Audiology

Our experienced Audiology team is available to help with your fitting and product needs. Contact them regarding:

Fitting assistance
Product counseling
Fitting software training & questions
Product selection
Real-time Audiology On Demand sessions
Troubleshooting

Technical Support

Any questions regarding the technical aspects of your account are best directed to our Technical Support team. They are available to assist with a wide variety of technical applications, encompassing:

Mobile App support
Accessory support
Software installation & support
Programmer support
Sycle.net support
Consumer troubleshooting

Marketing

Our Retail Marketing department is a great resource to help generate leads and drive traffic to your practice.
Your Retail Marketing representative can provide strategic planning, digital marketing and campaign management services designed to deliver a positive ROI for your business. Contact your Retail Marketing representative for questions about:

Website development & SEO
Digital marketing
Marketing planning and strategy
Marketing results tracking & insights
Custom creative services
Lead generation marketing (direct mail, newspaper, etc.)
Marketing automation
Patient retention programs

Sales

Your inside and outside Sales Representatives are the best point of contact for any in-depth discussions about your Starkey business. They are the “account experts,” specifically designated to assist your office with sales needs, including:

Product solutions
Practice management
Training options
Pricing inquiries/ discussions
Promotional orders
New account setup

Starkey Help is Just Click Call Away - QR Code http://i.strky.co/Starkey-Support-Teams

Scan the QR code to find contact information for your Starkey sales representative.

All Make Repair
Any questions about repairs for other manufacturers’ devices are found on StarkeyPro.com or best directed to our All Make Repair department. They are able to provide answers to questions about:

All Make Repair estimates
Reconditioned aids orders
Miscellaneous parts and accessory orders
Analog aids
Body aids
Bone conduction aids
All Make Salvage Programt
Hearing Aid Recycle Program

All Make Repair is also available by email: customerserviceAMR@starkey.com or reconditioned_aids@starkey.com

Credit
We offer multiple convenient options for managing the financial aspects of your account; you can speak to our credit department, access our online services, or submit requests via email. Your Credit Representative is available to help with any questions or concerns, such as:

Payment on account
Requesting invoices/ statements
Statement questions

Credit is also available by email: creditrequest@starkey.com

Batteries

The Battery department is your point of contact for all battery-related questions. This includes:

Battery orders
Questions on battery life
Battery invoice inquiries
All battery requests

Starkey Cares* is our public commitment to corporate social responsibility designed to bring people together under the common bond of caring for one another.
As a supporter of Starkey Cares, you are able to offer qualifying patients the ability to receive premium hearing aids from Starkey for only the cost of an application fee.
If you have questions about the program or to apply: Email: starkeycares@starkey.com
Website: www.starkeypro.com/starkeycares

Center for Excellence
Our Center for Excellence Customer Service is available for assistance with:

Domestic hearing mission aids
Relief efforts
CFE appointments
IIC/AP mold fitting assistance

The Center for Excellence is available by phone at the following numbers: 952-947-4700 or Toll Free: 800-769-2799

Starkey Cares is not affiliated with the Starkey Hearing Foundation, which focuses on education and training for hearing health professionals in developing nations.

Starkeypro.com Starkey, the Starkey logo , Starkey Cares,
the Starkey Cares logo, and Audiology On
Demand are registered trademarks of Starkey Laboratories, Inc.
©2024 Starkey Laboratories, Inc. All Rights Reserved.
81225-000 2/24 FLYR2664-06-EN-ST