TANGERINE BYO Router Setup User Guide
- June 3, 2024
- TANGERINE
Table of Contents
TANGERINE BYO Router Setup
BYO Router Setup
FTTP Connections
Step 1
Locate the NBN Connection Box that has been installed inside your property.
Step 2
Gently lift the cover of the NBN Connection Box. To do this press the two
clips on either side and lift the cover at an angle.
Step 3
Ensure that the power cable is securely in place and that the Power and
Optical lights are showing as steady green on the Connection Box.
Step 4
Now look on the under side of the NBN Connection Box where you can see the
Uni-D ports surrounded by yellow.
Using an ethernet network cable connect your router from its WAN port to the relevant Uni-D port on the NBN Caonnection Box. We generally activate the next available Uni-D port – starting with Uni-D 1. We will detail your Uni-D port number in our emails to you.
Step 5
Connect a computer or laptop to your BYO router via a cable or by WIFI and
access the router configuration page. If you are unsure how to do this, please
consult the router user guide.
Step 6
Most routers will provide a Quick Start Guide or Setup Wizard – please try and
follow these steps. Ensure that your router is configured in WAN mode and
encapsulation is set to PPPoE. On most devices you should leave all other
settings as default. Then configure your BYO router using the ISP username and
password that we will have emailed and SMS’d to you.
Due to the number of router brands available it is hard to give precise setup
information here. We recommend consulting your router user guide or speaking
to the manufacturer of your device.
Step 7
After you have successfully configured your BYO router please wait a couple of
minutes for it to connect to the network. After a couple of minutes you should
see the authentication light on the router become lit and steady (not
flashing). The authentication light is often labelled ‘Internet’ or ‘www’ or
‘Web’. Please consult your router user guide if you are unsure which light is
the authentication light.
Troubleshooting
Symptom
| ****
Things to try
---|---
Optical light on the NBN box is red| You will need to contact our team
in this instance, and we may need to log a fault with NBN.
www or internet light does not come on
on your router
| 1. Ensure that the router is in PPPoE mode and has been correctly configured with the ISP username and password. Triple check for any spelling mistakes or typos.
2. Ensure that you are connected to the correct Uni-D port on the NBN box.
3. Try an alternative network cable to connect your router to the NBN box.
4. Ensure that the router is configured in WAN mode.
Technical Support
If you require assistance setting up your BYO device our team is available.
8AM – 10PM WEEKDAYS
8AM – 8PM SAT & SUNDAY AET
Phone: 1800 211 112
Live Chat: www.tangerinetelecom.com.au
Email: [email protected]