TANGERINE BYO Router HFC Connections User Guide
- June 3, 2024
- TANGERINE
Table of Contents
TANGERINE BYO Router HFC Connections
INSTALLATION INSTRUCTIONS
Step 1
Locate the NBN Connection Box that has been installed inside your property.
Step 2
Ensure that this the NBN Connection Box is connected using the white HFC cable
to the cable wall socket. This should have been completed during the NBN
activation appointment.
Step 3
Ensure that power is connected to the NBN Connection Box. The POWER,
DOWNSTREAM, UPSTREAM and ONLINE lights should be on.
Step 4
Use a network cable to connect your router from the WAN port on the back of
the NBN Connection box to the WAN port on your router.
Step 5
Connect a computer or laptop to your BYO router via a cable or by WIFI and
access the router configuration page. If you are unsure how to do this, please
consult the router user guide.
Step 6
Most routers will provide a Quick Start Guide or Setup Wizard – please try and
follow these steps. Ensure that your router is configured in WAN mode and
encapsulation is set to PPPoE. On most devices you should leave all other
settings as default. Then configure your BYO router using the ISP username and
password that we will have emailed and SMS’d to you. Due to the number of
router brands available it is hard to give precise setup information here. We
recommend consulting your router user guide or speaking to the manufacturer of
your device.
Step 7
After you have successfully configured your BYO router please wait a couple of
minutes for it to connect to the network. After a couple of minutes you should
see the authentication light on the router become lit and steady (not
flashing). The authentication light is often labelled ‘Internet’ or ‘www’ or
‘Web’. Please consult your router user guide if you are unsure which light is
the authentication light.
Troubleshooting
Symptom
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Things to try
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Lights on the NBN Connection Box are not on
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1. Turn the power off to the NBN Connection Box for 10 seconds and turn it back on. Wait 10 minutes and see if the lights restore.
2. Contact our support team as we may need to log a fault with NBN.
Router authentication light does not come on
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1. Ensure that the router has been correctly configured with the ISP username and password. Triple check for any spelling mistakes or typos.
2. Ensure that you are connected to the WAN port on your router.
3. Try an alternative network cable to connect your router to the NBN box.
4. Ensure that the router is configured in WAN mode.
Technical Support
If you require assistance setting up your BYO device our team is available.
8AM – 10PM WEEKDAYS 8AM – 8PM SAT & SUNDAY AET
Phone: 1800 211 112
Whatsapp: +61 429637422
Overseas: +61 3 9021 9632
Live Chat:
www.tangerinetelecom.com.au Email:
techsupport@supportteam.com.au