TANGERINE Byo Modem Setup User Guide
- June 3, 2024
- TANGERINE
Table of Contents
Byo Modem Setup
User Guide
Byo Modem Setup
Step 1
Locate the NBN Connection Box that has been installed inside your
property.
Step 2
Ensure that the power cable is securely in place and that the POWER, STATUS
and ODU lights are on and solid green. You should see at least one signal
strength light on (this may be flashing).
If the STATUS or ODU lights are off or showing red, please contact our support team.
Step 3
Now look on the under side of the NBN Connection Box where you can see the
Uni-D ports surrounded by yellow.
Using an ethernet network cable connect your router from its WAN port to the
relevant Uni-D port on the NBN Connection Box. We generally activate the next
available Uni-D port – starting with Uni-D 1.
We will detail your Uni-D port number in our emails to you.
Step 4
Connect a computer or laptop to your BYO router via a cable or by WIFI and
access the router configuration page. If you are unsure how to do this, please
consult the router user guide.
Step 5
Most routers will provide a Quick Start Guide or Setup Wizard – please try and
follow these steps.
Ensure that your router is configured in WAN mode and encapsulation is set to
PPPoE. On most devices you should leave all other settings as default. Then
configure your BYO router using the ISP username and password that we will
have emailed and SMS’d to you.
Due to the number of router brands available it is hard to give precise setup
information here. We recommend consulting your router user guide or speaking
to the manufacturer of your device.
Step 6
After you have successfully configured your BYO router please wait a couple of
minutes for it to connect to the network. After a couple of minutes you should
see the authentication light on the router become lit and steady (not
flashing). The authentication light is often labelled ‘Internet’ or ‘www’ or
‘Web’. Please consult your router user guide if you are unsure which light is
the authentication light.
Troubleshooting
| Symptom | Things to try |
|---|---|
| Status or ODU lights are red on the NBN Connection Box | You will need to |
contact our team in this instance, and we may need to log a fault with NBN.
Signal strength is zero or
not on| 1. Check that the NBN Connection Box is still connected to your
Outdoor Unit via the Outdoor Unit Conenction Point on the NBN Connection Box.
2. Check that nothing is obstructing the Outdoor Unit from receiving the
wireless signal.
3. You may need to contact our team in this instance, and we may need to log
a fault with NBN.
www or internet light does
not come on| 1. Ensure that the router has been correctly configured with the
ISP username and password. Triple check for any spelling mistakes or typos.
2. Ensure that you are connected to the correct Uni-D port on the NBN box.
3. Try an alternative network cable to connect your router to the NBN box.
4. Ensure that the router is configured in WAN mode.
Technical Support
If you require assistance setting up your BYO device our team is available.
8AM – 10PM WEEKDAYS
8AM – 8PM SAT & SUNDAY AET
Phone: 1800 211 112
Live Chat: www.tangerinetelecom.com.au
Email: techsupport@supportteam.com.au
Tangerine Telecom © 2022
BYO Router Setup
tangerinetelecom.com.au
References
- Tangerine Telecom | Refreshingly Simple nbn® Internet & Mobile SIM Plans
- Tangerine Telecom | Refreshingly Simple nbn® Internet & Mobile SIM Plans