TANGERINE eero 6 Plus Modem User Guide

: October 30, 2023
: TANGERINE

Table of Contents

Get to know your eero 6+
How to set up your eero 6+
Other important information about your eero 6+
Documents / Resources

EERO 6+
Quick Start Guide

TANGERINE eero 6 Plus Modem

This guide provides instructions for setting up, connecting, and configuring your eero 6+.

Get to know your eero 6+

The eero 6+ provides premium Wi-Fi performance and speeds up to a gigabit (if you have an internet plan capable of supporting this speed),¹ all without the premium price tag. The eero 6+ features include:

Whole-home Wi-Fi 6 coverage up to 140 square metres per eero 6+.
Smart technology to reduce drop-offs and provide fast, reliable Wi-Fi.
Entertainment-ready Wi-Fi to download 4K content, stream music and play online games in confidence.
Smart home hub functionality to control Thread and Zigbee devices (account linking required).
Simple, app controlled and guided set up to connect devices and create a wireless mesh network.
Supports 75+ connected devices simultaneously.
Easy system expansion with cross compatible hardware.
Ongoing software updates to help keep your network and data safe and secure.

TANGERINE eero 6 Plus Modem - Fig 1

TANGERINE eero 6 Plus Modem - Fig 2

If your LED is in a different state, including a different colour or is blinking/flashing, please refer to the list below:

| LED Colour| What it Means
---|---|---
| No Light| eero doesn’t have power
| Blinking White| eero software starting up/connecting to the internet
| Blinking Blue| Broadcasting bluetooth
| Solid Blue| The eero app is connected to your eero and setting it up
| Blinking Green| Multiple eeros detected
| Blinking Yellow| Unapproved USB-C power source used
| Solid White| eero connected to the internet
| Solid Red| eero is not connected to the internet

How to set up your eero 6+

Before you start to set up your eero 6+ and network you will need the following:

An iOS or Android device with a data connection.
The eero app available from the App Store or Google Play Store
A modem or device with an active connection to a Tangerine internet service.
An email address.
An active mobile phone number.

Step 1: Download the eero app
from the App Store or Google Play Store

Step 2: Create an eero account
You can sign up to eero using your phone number, email address or existing Amazon account.

Step 3: Connect your eero 6+
a. Unplug your NBN box from power and ensure that there are no other devices connected to it.
b. Connect your eero 6+ to your NBN box from either of the ethernet ports using the ethernet cable supplied with your eero 6+.
c. Plug your eero 6+ and NBN box to an available power outlet.

IMPORTANT: How you connect your eero 6+ is dependent on your internet technology type. If you are unsure what NBN technology type you have at your address, please check your NBN order email from Tangerine.

Fibre to the Premises (FTTP) & Fixed Wireless

TANGERINE eero 6 Plus Modem - CABLE

IMPORTANT: You will need to plug the ethernet cable from your eero 6+ into your Network Termination Device’s activated Uni-D port. If you are unsure which port has been activated, check your NBN Ready to Go email from us.

Fibre to the Curb (FTTC) & Hybrid Fibre Coaxial (HFC)

TANGERINE eero 6 Plus Modem - CABLE 1

Step 4: Create your eero 6+ network

After pressing next in the eero app, it will begin to look for your eero 6+. The router will begin to flash blue and then present a solid blue light once detected.
Select a location for your eero 6+ in the app and then then set your own network name and network password, this is how other devices will join your network. Click next to complete set up.

Step 5: Add eero 6+ device to expand your network
When adding your eero device to your network please keep in mind the following placement tips:

If you have a dead spot, try to place your new eero device between the dead spot and another eero device to ensure a strong connection.
Try not to place your eero device inside a media console or cabinet, behind or underneath any large furniture.
Avoid placing your eero 6+ device in front, on top of or under any electronics or appliances as metal objects can block Wi-Fi signals.

Now that your eero network is set up you’re free to do all the things you love online like stream music, read, and play video games!

How to connect your smart home
Devices to your eero 6+ network

You can connect your smart home devices to your eero network once you have linked your eero account with your Amazon account. If you didn’t link your accounts upon sign up, you can do so by:

Logging into the eero app.
Navigate to the Discover tab.
Select ‘Amazon Connected Home.’
Tap ‘Connect to Amazon’ and login using your Amazon account.

Once your accounts are linked, your enabled devices will join the network almost instantly when plugged in and stay connected even when you change your network name or password through the Amazon Frustration-Free Setup.

How to Create Custom Settings for People on your eero 6+ Network

You can set custom schedules, control internet access, and apply content filters by creating profiles through the eero mobile app.

Select the ‘Home’ tab and tap on the + symbol in the top right corner of the screen.
Select ‘Add a Profile’ from the pop-up menu.
Add a profile name.
Select which devices to add to a profile.
Tap ‘Done’.

How to customise profile settings:

Select the ‘Home’ tab and tap the profile or device for which you want to set a schedule.
Select ‘Add a Scheduled Pause’.
Update the schedule name, start time, end time, and frequency for the scheduled pause, then tap ‘Save’.

Other important information about your eero 6+

1 Year Manufacturer’s Warranty
In addition to any rights or remedies you may have under the Australian Consumer Law, your eero device also comes with a 1-year limited manufacturer’s warranty from the date of purchase that covers faults with eero devices purchased from Tangerine (subject to certain exclusions). Please see our Hardware Warranty Information for further information, including how you can contact us to submit a warranty claim.

12 month eero Secure Subscription at no additional cost
When you purchase an eero 6+ from Tangerine, we also provide you with a subscription to eero Secure for 12 months at no additional cost, then $2.99 per month per account ongoing.² eero Secure protects your growing online life by helping to keep your family’s personal information, connected devices, and network protected from online threats. eero Secure also gives you access to advanced parental controls, including content filters and the ability to block and allow individual sites to help keep your family safe from the content they’re not ready for.

The features of eero Secure include (subject to change from time to time on provision of reasonable notice):

Feature	Description
eero Internet Backup	Connect your eero network to an alternate internet data

hotspot to keep the network up and running during an outage.
Advanced Security| Advanced protection against online threats for all the devices on your network.
Block Ads| Block Ads to remove ads from websites and applications.
Block / Allow websites| Block access to individual websites and apps. Allow access to individual sites and apps that may otherwise be blocked by content filters.
Block apps| Block popular apps by profile.
SafeSearch| Feel rest assured that Google search results are appropriate using SafeSearch.
Content Filtering| Use Content Filtering to set profile-specific filters against different types of content.
Network Insights| See your historical network usage and eero performance data over time.

Need support?
For further information on the eero 6+ please refer to our website.
For a more comprehensive user guide, you can view the eero 6+ User Guide here.
Alternatively, for Customer Service and troubleshooting, contact our team on 1800 211 112.

Internet connection speeds and availability depend on the speed of the internet plan you have with Tangerine. If your internet plan does not provide you with the maximum supported speed achievable with your eero device, you will not experience that maximum speed. Maximum network speeds, if applicable, reflect combined supported speeds across wired and wireless clients. Maximum wireless signal rates are derived from IEEE 802.11 standard. Specifications assume wired Ethernet connection; your experienced speed may vary when connected to an eero device that is configured as a wireless extender. Eero devices are only compatible for use with FTTC, FTTP, HFC and Fixed Wireless internet access technologies. Coverage estimates are based on normal use conditions. Actual range and performance can vary, and maximum supported speeds may not be available to all customers, due to factors such as local regulations (including power limits), network configuration, interference, connected devices, device usage, building materials, and obstructions. Specifications are based on use of a Wi-Fi 6 or later generation client device. See https://eero.com/legal for more details regarding terms for eero products, software and services. For more information about eero performance, visit support.eero.com.
From 12 April 2023, an eero Secure subscription is provided to each Tangerine customer for 12 months at no additional cost when you purchase of an eero device from Tangerine for use in combination with a Tangerine internet plan. Tangerine may cancel, vary or withdraw this offer at any time without notice, except as it applies to customers already receiving it prior to the effective date of change. You cannot purchase an eero device or an eero Secure Subscription from Tangerine on a stand-alone basis or without a Tangerine internet service. The initial 12-month subscription is a promotional period and commences: (1) if you purchase an eero device in combination with a new Tangerine internet service, on the date that service is first activated, or (2) if you have an existing Tangerine internet service, on the date your eero device is sent to you. After the first 12 months, eero Secure will automatically roll-over to a paid month-to-month subscription and you will be charged $2.99 AUD per month in advance as art of your standard monthly bill. The price of an eero Secure subscription is subject to change at any time on at least 30 days’ notice. You will only be charged for one eero Secure subscription per account, regardless of how many eero devices you have purchased from us or connected to your Tangerine internet service. You can cancel your eero Secure Subscription at any time by contracting us and the cancellation will take effect at the end of your current billing period. If you cancel your eero Secure subscription, we will disassociate it from your eero device and you can continue to use the device with a Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero device from us. If you sign up, Tangerine will be your service provider for your eero Secure subscription and will handle all technical enquiries, complaints and servicing. The provision of your eero Secure subscription will be subject to our applicable standard terms of service and policies, which are available on the Policies page of our website.

eero 6+ Quick Start Guide
tangerinetelecom.com.au