ALARM COM SEM210 LTE Telus Dual Path Module for DSC User Guide
- June 3, 2024
- ALARM COM
Table of Contents
COM SEM210 LTE Telus Dual Path Module for DSC
User Guide
SEM210 LTE Telus Dual Path Module for DSC
SEM210 TROUBLESHOOTING GUIDE
GATEWAY LED REFERENCE
DUAL-PATH SEM-DSC POWERSERIES LEDS
The Alarm.com Module LEDs can be used to indicate communication errors, panel communication, network communication, and signal strength.
| LED | Function |
|---|---|
| L1 | General & Cellular Error LED |
L1 flashes 1 to 8 times in a four-second interval to indicate specific error
conditions such as a network error, panel communication error, or radio error.
L2| Broadband & Panel communication LED
L2 flashes every time the module communicates with the panel and flashes in
patterns to indicate broadband troubles.
L3| Cell Radio LTE communication LED
L3 flashes every time the cellular signal level is checked and when data
packets are exchanged with Alarm.com and the LTE radio.
L4| LTE signal level LED
L4 flashes zero to five times indicating the module signal strength, or
toggles on/off when communicating with the Alarm.com
servers.
L5| Z-Wave error LED
L5 indicates Z-Wave states and errors.
L6| Reserved for future use.
L7| Reserved for future use.
L1 flashes when an error is encountered. The number of flashes indicates the
error number. If there are two or more errors at the same time, the errors
flashes one after the other. The LED stays off for at least four seconds
between errors.
Note: It may take up to 10 minutes before L1 detects and flashes an error
code.
LED L1 ERROR DESCRIPTIONS AND SOLUTIONS
| Number of flashes | Description |
|---|---|
| 1 | Alarm.com module cannot communicate with the panel. |
Perform a power cycle on the panel. If the error persists, contact
Alarm.com CORE Technical Support.
2 then 4| The Alarm.com module provisioning process could
not be completed. If the error persists, power cycle the system, then contact
Technical Support.
2 then 5| The Alarm.com module provisioning process could
not be completed because the module is currently roaming off the carrier’s
primary network.
3| The Alarm.com module is trying to register on the
cellular network. If it persists for more than a few minutes, the module is
having problems registering. Check L4 for signal level. If signal level is
lower than 2 bars,
change the panel’s location or use a remote antenna option. If the signal is
good, the module may be roaming on a network that does not partner with
Alarm.com’s cellular providers.
4| The Alarm.com module is registered on the cellular
network but could not connect with Alarm.com. Contact
Alarm.com CORE Technical Support.
5| The radio on the module is not working correctly. If this persists for more
than a few minutes the module may need to be replaced. This error is extremely
rare, so please verify that the module is flashing 5 times.
6| This indicates an error only if it persists for more than a minute.
Otherwise, it’s an indication that the module is resolving an unusual
condition regarding communication with the cellular network.
7| The SEM is unable to access panel programming. Check panel wiring and
installer code.
8| If this error persists, the account may have been set up incorrectly. Check
that the serial number being used matches the serial number used to create the
account. If the serial numbers are the same, contact Alarm.com
CORE Technical Support.
L2 flashes with every communication between the module and the panel and
flashes in patterns to indicate broadband troubles. Normal pattern calls for a
flash about every
eight seconds. The following table describes the error flashes on L2.
| Number of Flashes | Error and Solution |
|---|---|
| 1 | Flashes for each communication with the panel. |
| 2 | The module is unable to establish a connection with the router. Verify the |
wiring and power cycle the module. If this error persists, power cycle the
router.
4| The module is unable to establish communication with Alarm.com.
5| Alarm.com is unable to reach the module, likely due to
a local firewall.
LED L3 (GREEN OR YELLOW)
L3 flashes with every communication between the SEM and its radio unit in Idle
mode, and with every communication with Alarm.com in
Connected mode. In PowerSave
mode, this LED flashes in unison with LED L2.
**LED L4 (GREEN OR YELLOW)
**
L4 indicates the cellular signal level as a number of flashes (0 to 5 bars).
The number of bars may not correspond to the number of bars shown on your cell
phone. A level of 5 bars is obtained only in the strongest signal conditions.
Signal level is updated every ten seconds if it fluctuates, or every 30
seconds if it is fairly stable. If LED L4 is continuously flashing, the module
provisioning process is in progress. LED L4 begins flashing to indicate signal
level as soon as the provisioning process is complete.
If LED L4 is not flashing, this means one of the following:
- The Alarm.com module is in PowerSave mode
- The Alarm.com module just powered up
- There is no cellular coverage in the area
In Connected mode, LED L4 toggles on and off.
Important: Alarm.com recommends a steady signal level of
two or higher for properoperation of the SEM.
LED L5 (YELLOW)
L5 indicates Z-Wave states and errors. If you can’t add a device to the
network, try deleting the device and re-adding it to the network. Contact
Alarm.com Technical Support with additional issues.
The following table describes the Z-Wave LED status indicators number.
| Number of Flashes | Error and Solution | Description |
|---|---|---|
| 1 | Successful add node/remove node/replication (lasts 60 seconds) | After |
receiving this signal leave all devices by the LTE module for one minute.
Locks must be left next to the module for four minutes.
2| Delete Mode (lasts 120 seconds or until a device is deleted)| This mode can
delete a Z-Wave device from a Z-Wave network. A device can only be in one
network at a time and must receive a delete command before it can be learned
into a new network.
3| Add node attempt failed because node already in network (lasts 60 seconds)|
The device that was attempted to be added to a network is already in a network
and must be deleted before it can join a new network.
4| Add Mode (lasts 120 seconds or until a device
is added)| This mode can add a device to the local Z-Wave network. Devices
cannot be added to a network if they are already a part of a network.
5| Replicate Mode| –
6| Learn mode error (lasts 60 seconds)| The device was not successfully added
to the Z-Wave network.
7| No node info| –
8| No other nodes are in the network (lasts until a device is added to the
network)| No devices have been added that can be controlled by the module yet.
See above for instructions on how to add devices.