ALARM COM SEM300 Communicator Device User Guide

SEM300 TROUBLESHOOTING
GUIDE

ADDRESSING THE KEYPAD

The default keypad address the SEM uses is Keypad 8 Device Address 23. If this keypad address is disabled, the SEM and panel will not communicate properly. However, at first power-up, the SEM will attempt to enable this address automatically. If unsuccessful, the address must be enabled manually via programming *196.

If another keypad is occupying this address already, a different address must be selected for the SEM. To select a different keypad address, manually adjust the dual in-line package DIP switches on the SEM to match the desired keypad address listed below. Then, exit programming via *99.

GATEWAY LED REFERENCE

The enclosure gateway LEDs can be used to indicate communication errors, panel communication, network communication, and signal strength.
Note: For advanced troubleshooting, open the cover to look at the Alarm.com module LEDs.
TROUBLE LED
The TROUBLE LED flashes 1 to 8 times in a four-second interval to indicate specific error conditions.

Perform a power cycle on the panel. If the error persists, lift the Alarm.com module out of the SEM circuit board and re-insert it while power is disconnected from the system.
2 then 4| The Alarm.com module provisioning process could not be completed.
Power-cycle the system. If the error persists, see Alarm.com CORE Technical Support.
2 then 5| The Alarm.com module provisioning process could not be completed
because the module is currently roaming off the carrier’s primary network.
3| The Alarm.com module is trying to register on the cellular network. If it persists for more than a few minutes, the module is having problems registering. Check L4 for signal level. If signal level is lower than 2 bars, change the panel’s location or use a remote antenna option.
4| The Alarm.com module is registered on the cellular network but could not connect with Alarm.com. If the error persists, see Alarm.com CORE Technical Support.
5| The radio on the module is not working correctly. If this persists for more than a few minutes, the module may need to be replaced. This error is extremely rare, so please verify that the module is flashing 5 times.
6| This indicates an error only if it persists for more than a minute. Otherwise, it’s an indication that the module is resolving an unusual condition regarding communication with the cellular network.
7| The SEM is unable to access panel programming. Check the panel wiring and installer code.

8  Email alarms@alarmsystemstore.com or call Alarm System Store for assistance: 888-811-0727

PATH LED
The PATH LED flashes to indicate the active communication path (cellular, broadband, or both) to Alarm.com.

broadband communication paths are active.
Steady short flash (~0.5 sec)| The broadband communication path is active.
This should also accompany an error LED flash.
No flash| Both communication paths are not communicating. This should also accompany an error LED flash.

SIGNAL LED
The SIGNAL LED flashes to indicate the cellular signal strength (0 to 6 bars).
PANEL LED
The PANEL LED flashes with every communication to the panel.
POWER LED
The POWER LED illuminates solid when power is supplied.

SPECIFICATIONS

Power requirements| 13.6 V nominal, 125 mA nominal (continuous), 230 mA maximum
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Cellular network| 4G LTE with 3G HSPA, 2G GSM fallbackTwo keypad BUS connections, 12 V power and ground Five LEDs (red, yellow, or green)
| Five LEDs (red, green, yellow, or blue)
Operating temperature| 14 to 131°F (-10 to 55°C)
Storage temperature| -30 to 140°F (-34 to 60°C)
Humidity| 90% relative humidity non-condensing
Enclosure dimensions| (L x W x D) 7.66 x 4.35 x 1.65 in. (19.46 x 11.05 x 4.19 cm)
Enclosure color| White
Case material| Fire-retardant PC/ABS, PC

References

• Alarm.com | Best Smart Security Alarm & Monitoring Systems

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