motive Vehicle Gateway Instruction Manual
- June 3, 2024
- motive
Table of Contents
Vehicle Gateway
Instruction Manual
Vehicle Gateway
Scan this code or visit gomotive.com/vg-install for additional support, including step-by-step instructions in
multiple languages and tips about mounting and cabling.
What’s in the box
Cables shipped
separately
You should’ve also received the appropriate cable to match your vehicle.
For cable-specific guidance, visit: gomotive.com/vg-
install
Before you begin
-
Log into gomotive.com
-
Go to the Admin section
You’ll need to be set up as a fleet admin to add/edit vehicles and assign the Vehicle Gateway. If you don’t see the Admin section after logging in, contact a fleet admin.
NOTE: If you are installing, but not activating, the Vehicle Gateway, you can skip to page 4. -
Add a vehicle
From the Admin section, select “Vehicles” and either add a new vehicle or search for an existing vehicle to edit. -
Assign your Vehicle Gateway
In the vehicle’s profile, add (or update) the Vehicle Gateway’s serial number (printed on the back of the device and on the outside of the packaging). Make sure to hit “Save” when you’re done.
If you are the driver or manage driver accounts, follow these additional steps. -
Add a new driver to your account From the Admin section of the Motive Fleet Dashboard, go to the Drivers tab and select “Add Driver” to begin creating their account. This will generate a new login that the driver will use to sign into the Motive Driver App and connect to the Vehicle Gateway.
-
Download the Motive Driver App Log in with the driver account credentials. You’re now ready to install your Vehicle Gateway!
Installing in a pickup or van
There are 2 types of installations:
Basic install
The fastest way to get up and running. Continue to the next page
https://www.youtube.com/watch?v=67MTRb81u98&ab_channel=KeepTruckin
Watch installation video
Covert install
Keeps your Vehicle Gateway concealed from view, which can help deter theft or
tampering. Skip to page 7
Basic install
Here are some examples of where the Vehicle Gateway can be mounted. Exact
placement will depend on your vehicle make/model. On the dashboard
Avoid placing near obstructions like air vents or metal which can cause
interference. Behind the diagnostic port
Use the adhesive strips and zip ties to secure the device.
Basic install cable options
Before deciding on cable options, first locate the diagnostic port (OBD-II)
which should be to the left of the footwell or behind a removable plastic
panel. Direct connection
The fastest way to get up and running. Skip to page 8 Y splitter cable
Leaves the port accessible and facilitates a covert installation. Please review important safety and warranty information at the end of this manual.
Covert installations
Here are some examples of covert installation locations in light duty vehicles. The locations in your vehicle may vary somewhat from those shown below.
Above the glove
box
Many vehicles have some space above or behind the glove box that can be used to place the Vehicle Gateway.
Behind the multimedia screen
Many vehicles have cavities behind or along the sides of the multimedia touch screen that can be used to place the Vehicle Gateway.
Covert install cable options
First locate the diagnostic port (OBD-II), which should be to the left of the footwell or hidden behind a removable plastic panel.
For covert installations, you’ll want to use the Y splitter cable.
Y splitter cable
This option leaves the port accessible.
Please see important safety and warranty information at the end of this manual.
If you removed a panel during installation, reattach it now.
Mounting instructions
After connecting to
the vehicle, plug the other end of the cable into the Vehicle Gateway.
Use the included
alcohol swab to thoroughly clean the area where you’ve chosen to position your
Vehicle Gateway.
Mounting instructions (continued)
| Peel off the adhesive backing on the Vehicle Gateway, then mount it in the
desired location.
---|---
Use the zip ties to secure the cables in place.
Activation instructions
Are both of the LED lights illuminated? If not, turn on the
vehicle’s ignition.
The left-side LED will change to green to show a cellular/GPS connection has
been established (this may take several minutes).
Drivers who are tracking Hours of Service (HOS) will need to open the Motive
Driver App and log in with their credentials.
The Motive Driver App will ask you to pair your mobile device with the Vehicle
Gateway and select the vehicle you’ve just performed the installation in.
When the right-side LED turns green, the app has successfully paired with the
vehicle.
Installing in a large truck
There are 2 types of installations:
Basic install
The fastest way to get up and running. Continue to the next page
https://www.youtube.com/watch?v=6_LICDUc7mc&ab_channel=KeepTruckin
Watch installation video
Covert install
Keeps your Vehicle Gateway concealed from view, which can help deter theft or
tampering. Skip to page 15
Basic install
Here are some examples of where the Vehicle Gateway can be mounted. Exact
placement will depend on your vehicle make/model.
On the dashboard
The fastest way to get up and running.
Continue to the next page| Behind the diagnostic port
Placing the Vehicle Gateway underneath the
dashboard and behind the diagnostic port is an easy
way to install and keep things out of the driver’s way.
Basic install cable options
Once you’ve decided on the location, you’ll need to determine which type of
cable to use.
Y spliter cable| Manufacturer-specific diagnostic cable| Direct diagnostic port cable
Motive strongly recommends using cables provided by Motive for use with the
Motive Vehicle Gateway. To the extent you choose to install the Motive Vehicle
Gateway using a cable not provided by Motive, your device will no longer be
covered by Motive’s limited hardware warranty and Motive will not be
responsible or liable for any resulting injury, loss, damage, or non-
performance.
Motive strongly recommends that you do not run another device simultaneously
alongside the Motive Vehicle Gateway on the OBD-II network. In the event that
you do so, your device will no longer be covered by Motive’s limited hardware
warranty and Motive will not be responsible or liable for any resulting
injury, loss, damage, or non-performance.
Covert install
Behind the instrument cluster
After removing the panel covering the instrument cluster, there’s often
space that can be used for placing the Vehicle Gateway.| Around the fuse
box
There is often accessible space around the vehicle’s fuse box
that can be used to place the Vehicle Gateway.
Covert install (continued) Near the speedometer
Many vehicles have space above, below, or behind the speedometer area.
If you removed a panel during installation, reattach it now.
Covert install cable options
Once you’ve decided on the location, you’ll need to determine which type of
cable to use.
Y splitter cable| Manufacturer-specific diagnostic cable| Direct diagnostic port cable
Motive strongly recommends using cables provided by Motive for use with the
Motive Vehicle Gateway. To the extent you choose to install the Motive Vehicle
Gateway using a cable not provided byMotive, your device will no longer be
covered by Motive’s limited hardware warranty and Motive will not be
responsible or liable for any resulting injury, loss, damage, or non-
performance.
Motive strongly recommends that you do not run another device simultaneously
alongside the Motive Vehicle Gateway on the OBD-II network. In the event that
you do so, your device will no longer be covered by Motive’s limited hardware
warranty and Motive will not be responsible or liable for any resulting
injury, loss, damage, or non-performance.
Mounting instructions
| After connecting to the vehicle, plug the other end of the cable into the
Vehicle Gateway.
---|---
Use the included alcohol swab to thoroughly clean the area where
you’ve chosen to position your Vehicle Gateway.
| Peel off the adhesive backing on the Vehicle Gateway, then mount it in the
desired location.
---|---
Use the zip ties to secure the cables in place.
Activation
Are both of the LED lights illuminated? If not, turn on the vehicle’s
ignition.
The left-side LED will change to green to show a cellular/GPS connection has
been established (this may take several minutes).
Drivers who are tracking Hours of Service (HOS) will need to open the Motive
Driver App and log in with their credentials.
The Motive Driver App will ask you to pair your mobile device with the Vehicle
Gateway and select the vehicle you’ve just performed the installation in.
When the right-side LED turns green, the app has successfully paired with the
vehicle.
Understanding the LEDs
| Both red
Vehicle Gateway is powered ON, but there’s no GPS signal or mobile connection.
Connecting to GPS can take several minutes.
---|---
Both off
Vehicle Gateway isn’t powered and is OFF. Try turning on your ignition and
check all cables.
Left: green – Right: red
Vehicle Gateway is ON and connected to GPS, but the Motive Driver App isn’t
connected. If you track Hours of Service (HOS), connect via the app.
| Both green
Everything is working properly.
---|---
White and yellow blinking
The device is updating.
What does the fleet need to do if the Vehicle Gateway (ELD) isn’t
functioning properly?
If a motor carrier receives or discovers information of a Vehicle Gateway
(ELD) issue, they must take action to correct the malfunction within 8 days of
discovery of the condition or a driver’s notification to the motor carrier,
whichever occurs first.
In the event of a Vehicle Gateway (ELD) issue, contact Motive Support, which
will work to rapidly resolve the issue. If a motor carrier needs a time
extension, they must notify the FMCSA Division Administrator for the state of
the motor carrier’s principal place of business within 5 days after a driver
notifies the motor carrier, according to the guidelines set forth in § 395.34.
To learn more about Vehicle Gateway (ELD) malfunctions/diagnostic, visit:
gomotive.com/vg-install
What does the driver need to do if the Vehicle ateway (ELD) isn’t
functioning properly?
Immediately contact Motive Support at
855-434-3564 or
support@gomotive.com to troubleshoot the issue.
Note the specific issue and provide written notice to your fleet within 24
hours.
Keep a paper log for that day and until the Vehicle Gateway (ELD) is repaired
or replaced. In the event of inspection, please display the previous 7-day
logs from the Motive Driver App.
Important safety information
Thanks for choosing Motive. Please refer to this guide for step-by-step
installation and usage information for your new Vehicle Gateway (ELD). Failure
to follow the
Instruction Manual and Safety Manual could result in accidents, damage to your
vehicle, personal injury, and/or death.
Although designed for easy installation, you may require professional
installation of the Vehicle Gateway (ELD). If you are unable to install the
Vehicle Gateway (ELD), or if you are uncertain that you have the requisite
skills and understanding, you agree to consult with a qualified installer.
Do not attempt to install, reconfigure, service, move, or remove the Vehicle
Gateway (ELD) unless the vehicle is stationary and securely parked.
Motive provides cable ties to secure the cables and device for your safety.
Please secure all cabling so that it is securely fastened and clear of any
brake, gas, and clutch pedals. If the cables are not secure, vibration of the
vehicle can lead to a loose connection, which could indirectly cause the
vehicle to fail, loss of vehicle control, and serious injury. The vehicle
operator is required to inspect devices and cables regularly to ensure all
devices and cabling continue to be securely attached.
If at any time your vehicle’s diagnostic lights or any other warnings appear,
or your vehicle’s controls feel altered in any way, please pull over safely
and contact support at 855-434-3564.
Continuing to operate the vehicle with these symptoms can cause loss of
vehicle control and serious injury.
Never use the Motive Driver App or your device while your vehicle is in
motion. Using your mobile device while the vehicle is in motion could result
in an accident, personal injury, and or/death. If, atter installing the Motive
Vehicle Gateway (ELD), the driving condition of your vehicle feels altered in
any way, please pull over and check your vehicle for errors. This is a non-
serviceable product.
Do not attempt to open or tamper. Doing so will void your Limited Warranty.
Motive provides a Limited Warranty for the Motive Vehicle Gateway (ELD)
purchased in full. For Limited Warranty, and a description of actions that may
void the Limited Warranty, please visit
gomotive.com/warranty or contact Motive Support.
Note
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment and RSS 102 RF exposure compliance requirements.
This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body. This Transmitter must not be
co-located or operating in conjunction with any other antenna or transmitter.
Changes or modifications not expressly approved by Motive could void the user’s
authority to operate this equipment.
This device contains license-exempt transmiters / receivers that comply with
Part 15 of the FCC Rules and with Innovation, Science and Economic Development
Canada’s license-exempt RSS(s). Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may
cause undesired operation.
Use of the Made for Apple badge means that an accessory has been designed to
connect specifically to the Apple product(s) identified in the badge and has
been certified by the developer to meet Apple performance standards. Apple is
not responsible for the operation of this device or its compliance with safety
and regulatory standards.
Please note that the use of this accessory with an Apple product may afect
wireless performance.
Works with iOS and Android.
Troubleshooting
855-434-3564
support@gomotive.com
help.gomotive.com
Resources
| For fleet managers
Get to know your Motive Fleet Dashboard. Scan the code or visit:
gomotive.com/vg-dashboard
---|---
| For installers
Learn about cable types and get support info. Scan the code or visit:
gomotive.com/vg-install
| For drivers
Learn how to use the Motive Driver App. Scan the code or visit:
gomotive.com/vg-driver
Download the
Motive Driver App
References
- Motive | All-in-one fleet management
- VG Dashboard | Motive (formerly KeepTruckin)
- VG Driver | Motive (formerly KeepTruckin)
- VG Install | Motive (formerly KeepTruckin)
- Motive's Warranty | Motive (formerly KeepTruckin)