motive Vehicle Gateway Instruction Manual

June 3, 2024
motive

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Vehicle Gateway
Instruction Manual

Vehicle Gateway

Scan this code or visit gomotive.com/vg-install for additional support, including step-by-step instructions in multiple languages and tips about mounting and cabling.
What’s in the boxmotive Vehicle Gateway - fig Cables shipped separately
You should’ve also received the appropriate cable to match your vehicle. For cable-specific guidance, visit: gomotive.com/vg- install
Before you begin

  1. Log into gomotive.com

  2. Go to the Admin section
    You’ll need to be set up as a fleet admin to add/edit vehicles and assign the Vehicle Gateway. If you don’t see the Admin section after logging in, contact a fleet admin.
    NOTE: If you are installing, but not activating, the Vehicle Gateway, you can skip to page 4.

  3. Add a vehicle
    From the Admin section, select “Vehicles” and either add a new vehicle or search for an existing vehicle to edit.

  4. Assign your Vehicle Gateway
    In the vehicle’s profile, add (or update) the Vehicle Gateway’s serial number (printed on the back of the device and on the outside of the packaging). Make sure to hit “Save” when you’re done.
    If you are the driver or manage driver accounts, follow these additional steps.

  5. Add a new driver to your account From the Admin section of the Motive Fleet Dashboard, go to the Drivers tab and select “Add Driver” to begin creating their account. This will generate a new login that the driver will use to sign into the Motive Driver App and connect to the Vehicle Gateway.

  6. Download the Motive Driver App Log in with the driver account credentials. You’re now ready to install your Vehicle Gateway!

Installing in a pickup or van
There are 2 types of installations:
Basic install
The fastest way to get up and running. Continue to the next page

https://www.youtube.com/watch?v=67MTRb81u98&ab_channel=KeepTruckin

Watch  installation video
Covert install
Keeps your Vehicle Gateway concealed from view, which can help deter theft or tampering. Skip to page 7motive Vehicle Gateway - fig
1 Basic install
Here are some examples of where the Vehicle Gateway can be mounted. Exact placement will depend on your vehicle make/model. On the dashboard
Avoid placing near obstructions like air vents or metal which can cause interference. Behind the diagnostic port
Use the adhesive strips and zip ties to secure the device.
Basic install cable options
Before deciding on cable options, first locate the diagnostic port (OBD-II) which should be to the left of the footwell or behind a removable plastic panel. Direct connection
The fastest way to get up and running. Skip to page 8![motive Vehicle Gateway

  • fig 5](https://manuals.plus/wp-content/uploads/2022/11/motive-Vehicle- Gateway-fig-5.png) Y splitter cable
    Leaves the port accessible and facilitates a covert installation. Please review important safety and warranty information at the end of this manual.
    Covert installations
    Here are some examples of covert installation locations in light duty vehicles. The locations in your vehicle may vary somewhat from those shown below.motive Vehicle Gateway - fig 6 Above the glove box
    Many vehicles have some space above or behind the glove box that can be used to place the Vehicle Gateway.motive Vehicle Gateway - fig
7 Behind the multimedia screen
    Many vehicles have cavities behind or along the sides of the multimedia touch screen that can be used to place the Vehicle Gateway.
    Covert install cable options
    First locate the diagnostic port (OBD-II), which should be to the left of the footwell or hidden behind a removable plastic panel.
    For covert installations, you’ll want to use the Y splitter cable.motive
Vehicle Gateway - fig 8 Y splitter cable
    This option leaves the port accessible.
    Please see important safety and warranty information at the end of this manual.

 If you removed a panel during installation, reattach it now.

Mounting instructions

motive Vehicle Gateway - fig 9After connecting to the vehicle, plug the other end of the cable into the Vehicle Gateway. motive Vehicle Gateway - fig 10Use the included alcohol swab to thoroughly clean the area where you’ve chosen to position your Vehicle Gateway.
Mounting instructions (continued)

motive Vehicle Gateway - fig 11

| Peel off the adhesive backing on the Vehicle Gateway, then mount it in the desired location.
---|---
Use the zip ties to secure the cables in place.

Activation instructionsmotive Vehicle Gateway - fig
12 Are both of the LED lights illuminated? If not, turn on the vehicle’s ignition.
The left-side LED will change to green to show a cellular/GPS connection has been established (this may take several minutes).
Drivers who are tracking Hours of Service (HOS) will need to open the Motive Driver App and log in with their credentials.
The Motive Driver App will ask you to pair your mobile device with the Vehicle Gateway and select the vehicle you’ve just performed the installation in.
When the right-side LED turns green, the app has successfully paired with the vehicle.
Installing in a large truck
There are 2 types of installations:
Basic install
The fastest way to get up and running. Continue to the next page

https://www.youtube.com/watch?v=6_LICDUc7mc&ab_channel=KeepTruckin

Watch installation video
Covert install
Keeps your Vehicle Gateway concealed from view, which can help deter theft or tampering. Skip to page 15motive Vehicle Gateway - fig
13 Basic install
Here are some examples of where the Vehicle Gateway can be mounted. Exact placement will depend on your vehicle make/model.

motive Vehicle Gateway - fig 14


On the dashboard
The fastest way to get up and running.
Continue to the next page| Behind the diagnostic port
Placing the Vehicle Gateway underneath the
dashboard and  behind the diagnostic port is an easy
way to install and keep things out of the driver’s way.

Basic install cable options
Once you’ve decided on the location, you’ll need to determine which type of cable to use.

motive Vehicle Gateway - fig 15


Y spliter cable| Manufacturer-specific diagnostic cable| Direct diagnostic port cable

Motive strongly recommends using cables provided by Motive for use with the Motive Vehicle Gateway. To the extent you choose to install the Motive Vehicle Gateway using a cable not provided by Motive, your device will no longer be covered by Motive’s limited hardware warranty and Motive will not be responsible or liable for any resulting injury, loss, damage, or non- performance.
Motive strongly recommends that you do not run another device simultaneously alongside the Motive Vehicle Gateway on the OBD-II network. In the event that you do so, your device will no longer be covered by Motive’s limited hardware warranty and Motive will not be responsible or liable for any resulting injury, loss, damage, or non-performance.
Covert install

motive Vehicle Gateway - fig 16


Behind the instrument cluster
After removing the panel covering the instrument cluster, there’s often
space that can be used for placing the Vehicle Gateway.| Around the fuse box
There is often accessible space around the vehicle’s fuse box
that can be used to place the Vehicle Gateway.

Covert install (continued) Near the speedometer
Many vehicles have space above, below, or behind the speedometer area.

  If you removed a panel during installation, reattach it now.
Covert install cable options
Once you’ve decided on the location, you’ll need to determine which type of cable to use.

motive Vehicle Gateway - fig 18


Y splitter cable| Manufacturer-specific diagnostic cable| Direct diagnostic port cable

Motive strongly recommends using cables provided by Motive for use with the Motive Vehicle Gateway. To the extent you choose to install the Motive Vehicle Gateway using a cable not provided byMotive, your device will no longer be covered by Motive’s limited hardware warranty and Motive will not be responsible or liable for any resulting injury, loss, damage, or non- performance.
Motive strongly recommends that you do not run another device simultaneously alongside the Motive Vehicle Gateway on the OBD-II network. In the event that you do so, your device will no longer be covered by Motive’s limited hardware warranty and Motive will not be responsible or liable for any resulting injury, loss, damage, or non-performance.

Mounting instructions

motive Vehicle Gateway - fig 19

| After connecting to the vehicle, plug the other end of the cable into the Vehicle Gateway.
---|---
Use the included alcohol swab to thoroughly clean the area where
you’ve chosen to position your Vehicle Gateway.

motive Vehicle Gateway - fig 20

| Peel off the adhesive backing on the Vehicle Gateway, then mount it in the desired location.
---|---
Use the zip ties to secure the cables in place.

Activation

Are both of the LED lights illuminated? If not, turn on the vehicle’s ignition.
The left-side LED will change to green to show a cellular/GPS connection has been established (this may take several minutes).
Drivers who are tracking Hours of Service (HOS) will need to open the Motive Driver App and log in with their credentials.
The Motive Driver App will ask you to pair your mobile device with the Vehicle Gateway and select the vehicle you’ve just performed the installation in.
When the right-side LED turns green, the app has successfully paired with the vehicle.
Understanding the LEDs

| Both red
Vehicle Gateway is powered ON, but there’s no GPS signal or mobile connection. Connecting to GPS can take several minutes.
---|---
Both off
Vehicle Gateway isn’t powered and is OFF. Try turning on your ignition and check all cables.
Left: green – Right: red
Vehicle Gateway is ON and connected to GPS, but the Motive Driver App isn’t connected. If you track Hours of Service (HOS), connect via the app.

| Both green
Everything is working properly.
---|---
White and yellow blinking
The device is updating.

What does the fleet need to do if the Vehicle Gateway (ELD) isn’t functioning properly?
If a motor carrier receives or discovers information of a Vehicle Gateway (ELD) issue, they must take action to correct the malfunction within 8 days of discovery of the condition or a driver’s notification to the motor carrier, whichever occurs first.
In the event of a Vehicle Gateway (ELD) issue, contact Motive Support, which will work to rapidly resolve the issue. If a motor carrier needs a time extension, they must notify the FMCSA Division Administrator for the state of the motor carrier’s principal place of business within 5 days after a driver notifies the motor carrier, according to the guidelines set forth in § 395.34.
To learn more about Vehicle Gateway (ELD) malfunctions/diagnostic, visit: gomotive.com/vg-install
What does the driver need to do if the Vehicle ateway (ELD) isn’t functioning properly?
Immediately contact Motive Support at 855-434-3564 or support@gomotive.com to troubleshoot the issue. Note the specific issue and provide written notice to your fleet within 24 hours.
Keep a paper log for that day and until the Vehicle Gateway (ELD) is repaired or replaced. In the event of inspection, please display the previous 7-day logs from the Motive Driver App.

Important safety information

Thanks for choosing Motive. Please refer to this guide for step-by-step installation and usage information for your new Vehicle Gateway (ELD). Failure to follow the
Instruction Manual and Safety Manual could result in accidents, damage to your vehicle, personal injury, and/or death.
Although designed for easy installation, you may require professional installation of the Vehicle Gateway (ELD). If you are unable to install the Vehicle Gateway (ELD), or if you are uncertain that you have the requisite skills and understanding, you agree to consult with a qualified installer.
Do not attempt to install, reconfigure, service, move, or remove the Vehicle Gateway (ELD) unless the vehicle is stationary and securely parked.
Motive provides cable ties to secure the cables and device for your safety. Please secure all cabling so that it is securely fastened and clear of any brake, gas, and clutch pedals. If the cables are not secure, vibration of the vehicle can lead to a loose connection, which could indirectly cause the vehicle to fail, loss of vehicle control, and serious injury. The vehicle operator is required to inspect devices and cables regularly to ensure all devices and cabling continue to be securely attached.
If at any time your vehicle’s diagnostic lights or any other warnings appear, or your vehicle’s controls feel altered in any way, please pull over safely and contact support at 855-434-3564. Continuing to operate the vehicle with these symptoms can cause loss of vehicle control and serious injury.
Never use the Motive Driver App or your device while your vehicle is in motion. Using your mobile device while the vehicle is in motion could result in an accident, personal injury, and or/death. If, atter installing the Motive Vehicle Gateway (ELD), the driving condition of your vehicle feels altered in any way, please pull over and check your vehicle for errors. This is a non- serviceable product.
Do not attempt to open or tamper. Doing so will void your Limited Warranty.
Motive provides a Limited Warranty for the Motive Vehicle Gateway (ELD) purchased in full. For Limited Warranty, and a description of actions that may void the Limited Warranty, please visit gomotive.com/warranty or contact Motive Support.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment and RSS 102 RF exposure compliance requirements.
This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Changes or modifications not expressly approved by Motive could void the user’s authority to operate this equipment.
This device contains license-exempt transmiters / receivers that comply with Part 15 of the FCC Rules and with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
Please note that the use of this accessory with an Apple product may afect wireless performance.

Works with iOS and Android.

Troubleshooting

855-434-3564
support@gomotive.com
help.gomotive.com
Resources

| For fleet managers
Get to know your Motive Fleet Dashboard. Scan the code or visit:
gomotive.com/vg-dashboard
---|---
| For installers
Learn about cable types and get support info. Scan the code or visit: gomotive.com/vg-install
| For drivers
Learn how to use the Motive Driver App. Scan the code or visit:
gomotive.com/vg-driver

Download the
Motive Driver App


References

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>

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