motive ELD Data Transfer and Reporting Procedures User Manual
- June 3, 2024
- motive
Table of Contents
ELD Data Transfer and Reporting Procedures
User Manual
ELD Data Transfer and Reporting Procedures
The Motive ELD is a mobile device-based ELD system that
includes the Motive Vehicle Gateway, Motive Driver App, and Motive Fleet
Dashboard to support ELD functionality in compliance with applicable
regulations.
Important: Per FMCSA rules, if you are using the Motive ELD, this guide
must be available in the vehicle at all times.
Vehicle Gateway
This device contains license-exempt transmitters/receivers that comply with
Part 15 of the FCC Rules and with Innovation, cience and Economic Development
Canada’s license-exempt RSS(s). Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may
cause undesired operation.
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment and RSS 102 RF exposure compliance requirements. This
equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body. This transmitter must not be
co-located or operating in conjunction with any other antenna or transmitter.
Changes or modifications not expressly approved by Motive could void the
user’s authority to operate this equipment.
Downloading the Driver App
Please ensure you have installed a Vehicle Gateway inside your vehicle before
continuing. Refer to the Vehicle Gateway Manual for more details.
Download the Motive Driver App from the Google Play Store (for Android
phones/tablets) or the App Store (for iPhones and iPads). 
Logging into the Driver App
-
Open the Driver App and select Log In. If you do not have a Motive driver account, select Sign Up or contact your fleet manager.
-
Enter your email/ username and password before hitting Submit.
Connecting your mobile device to the Vehicle Gateway
Using the Motive Vehicle Gatewayrequires that you connect your Driver App to
the Vehicle Gatewayto automatically record driving time to your ELD Record.
-
On the Logs page, tap on NO VEHICLE in the top right corner.
-
A search bar and list of all vehicles in the company will appear. Select the vehicle thatyou want to connect to.
Please ensure that your vehicle’s engine is turned on and Bluetooth is enabled on your mobile device before you connect to the Vehicle Gateway.
-
Your mobile device will automatically attempt to connect to the Vehicle Gateway using Bluetooth.
-
A green ELD icon will ppear in the top right corner of the main Logs page to indicate that you have successfully connected to the Vehicle Gateway.
Recording drive time to your ELD Record
- When your vehicle is moving 5 mph or more, Motive considers the vehicle to be IN MOTION and will automatically update your current duty status to DRIVING.
- When your vehicle is moving at 0 mph, the vehicle is considered STATIONARY.
- You can change the current uty status of a stationary vehicle by tapping DRIVING and selecting one of the alternate statuses listed: OFF DUTY, SLEEPER, or ON DUTY.
- If the vehicle remains stationary for five minutes, a message will appear to ask if you would like to change your current duty status or remain in your current duty status. You have one minute to make a selection, otherwise your current duty status will automatically change from STATIONARY to ON DUTY.
Letting an officer inspect your ELD Record
Go to the app’s main menu by tapping on the menu icon, then select DOT
Inspection Mode. If you want an officer to inspect your logs directly from
your mobile device, select Begin Inspection.
Press and hold on the Begin Inspection button to set a 4-digit access code.
This will restrict access to other parts of the app until the code is re-
entered. If you want to send your ELD utput file to the DOT via email or web
service, select Send Output File. You will be prompted to enter your official
comment.
If you want to email or fax a copy of
your logs to an officer, select Send Logs.
You will be prompted to enter your recipient’s fax number or email
address.
Understanding the LEDs
| Both red
Vehicle Gateway is powered on but there’s no GPS signal or mobile connection.
We suggest waiting
a few more minutes for a cellular connection or moving the device (or vehicle)
to a location where
there is an unobstructed view of the sky.
---|---
| Both green
Everything is working properly.
| Both lights turned off
Malfunctioning. Please contact our support team.
| Left – Green and Right – Red
Vehicle Gateway is on and connected to GPS, but the Motive Driver App isn’t
connected. If you track
Hours of Service (HOS), connect via the app.
Troubleshooting
What if your Driver App is not pairing with the Vehicle Gateway?
Navigate to the Logs page and select Current Vehicle from the top right
corner. If there is a currently selected vehicle, select Leave Vehicle, then
reselect the vehicle you want to connect with. Next, complete one of the
following actions to resolve the issue:
Option 1: Once the Connect Bluetooth Accessory message
appears on your screen, wait 30 seconds. If it doesn’t connect after 30
seconds, select Ok and move on to the next step. Option 2: Toggle your
phone or tablet’s Bluetooth connection off and back on.
- Once Bluetooth has been turned back on, go ahead and reselect the vehicle you want to connect with.
- When the Connecting to Vehicle message appears on your screen, wait 30 seconds.
Option 3: Unplug the Vehicle Gateway from your vehicle and wait for the
light to go off. Restart your phone or tablet before plugging the Vehicle
Gateway back in.
Once plugged in, the LED lights on the Vehicle Gateway will flash momentarily
before turning solid red. After approximately one minute, the left-side LED
will turn green indicating a successful GPS connection. If the right-side LED
is blinking red, try connecting your iOS/Android device to your Vehicle
Gateway again like before. Once the device is connected, the right-side LED
will turn green. A full set of LED behaviors is listed on page 8.
Understanding ELD malfunctions
If the Vehicle Gateway is not functioning properly, you are experiencing an
ELD Malfunction and need to follow the procedures found in § 395.34,
paraphrased below.
What does the driver need to do if the Vehicle Gateway isn’t functioning
properly?
Immediately contact Motive Support at
855-434-3564 or
[email protected] to troubleshoot the issue.
Note the specific issue and provide written notice to your fleet within 24
hours.
Keep a paper log for that day and until the Vehicle Gateway is repaired or
replaced. In the event of an inspection, please display the previous 7-day
logs from the Motive Driver App.
What does the motor carrier need to do if the Vehicle Gateway isn’t
functioning properly?
If a motor carrier receives or discovers information of a Vehicle Gateway
issue, they must take actions to correct the malfunction within eight days of
discovery or being notified by the driver, whichever occurs first.
In the event of a Vehicle Gateway issue, contact Motive Support, who will work
to rapidly resolve the issue.
If a motor carrier needs a time extension, they must notify the FMCSA Division
Administrator for the state of the motor carrier’s principal place of business
within five days after a driver notifies the motor carrier, according to the
guidelines set forth in § 395.34.
Visual indicators of ELD malfunctions/ data diagnostics (vehicle is
stationary)
Red dot
Active malfunction.|
---|---
Orange dot
Active data diagnostic.|
Orange and red dot
Active malfunction and data diagnostic.|
Identifying and resolving ELD malfunctions/ data diagnostics (vehicle is
stationary)
Step 1
Tap on Current Vehicle to view more details.
Step 2
Tap on Diagnostics to learn more about any active malfunctions/ data
diagnostics. Step 3
On the ELD Diagnostics page, scroll down and tap on either an active
malfunction or a diagnostic event. Existing events will be visible in red
text.
Step 4
A message will appear with details on how to resolve the issue.
Malfunctions/data diagnostic events Power Data Diagnostic Event (Code
1)
Problem
When an ELD is not fully powered/functional within one minute of the vehicle’s
engine receiving power.
“Fully powered” requires that the driver connect to the vehicle with the
Driver App within one minute of the vehicle powering on.
Solution
Please ensure that a driver connects to a vehicle with the Driver App within
one minute of the vehicle powering on.
For Vehicle Gateway related issues, contact Motive Support for additional
assistance.
Power Compliance Malfunction (Code P)
Problem
The Vehicle Gateway is unplugged and there is driving time over 30 minutes
over 24-hour period across all driver profiles, including the unidentified
driver profile.
Solution
Please ensure that you are connected to the vehicle on the Driver App whenever
the vehicle is in motion.
For Vehicle Gateway related issues, contact Motive Support for additional
assistance.
Engine Synchronization Data Diagnostic Event (Code 2)
Problem
The ELD loses ECM connectivity to any of the required data sources and can no
longer acquire updated values for the required ELD parameters within five
seconds of the need. Connectivity must be maintained between the Driver App
and the Vehicle Gateway while the vehicle is powered on.
Solution
Please ensure that your Driver App remains connected to the vehicle while the
vehicle is powered on.
For Vehicle Gateway related issues, contact Motive Support for further
assistance.
Engine Synchronization Malfunction (Code E)
Problem
The Vehicle Gateway loses connection for a cumulative 30+ minutes of missing
data elements: GPS, VIN, date/time, engine hours.
Solution
Please ensure that your Driver App remains connected to the vehicle while the
vehicle is powered on.
For Vehicle Gateway related issues, contact Motive Support for further
assistance.
Engine Synchronization Malfunctions will clear on their own after 24 hours
have passed since the last logged malfunction event.
Positioning Compliance Malfunction (Code L)
Problem
The Vehicle Gateway cannot obtain a valid GPS position within five miles of
the last valid position for over 60 minutes of driving over a 24-hour period.
Solution
Check to see that the Vehicle Gateway’s left-side LED is green to ensure a
satellite GPS connection. Try moving the Vehicle Gateway near a window so it
has a clear, unobstructed view to the sky.
If the LED is still red, try rebooting the Vehicle Gateway.
Call Motive Support for further assistance and log locations manually in the
meantime.
Positioning Compliance Malfunctions will clear on their own after 24 hours
have passed since the last logged malfunction event.
Missing Required Data Elements Data Diagnostic Event (Code 3)
Problem
There are missing data elements (like GPS location) in the ELD event record.
Solution
Contact Motive Support for further assistance.
Unidentified Driving Records Data Diagnostic Event (Code 5)
Problem
There is over 30 minutes of unidentified driving time for the vehicle over the
last 24 hours.
Solution
Drivers can claim unidentified trips from the Motive Driver App if those
unidentified trips belong to them.
Fleet managers can also assign unidentified trips to drivers who can claim
them on their log.
Unidentified Driving Records Data Diagnostic Events will clear when the
cumulative time for unidentified driving is less than 15 minutes for the
current day plus the last 7 or 14 previous days (US or Canada).
Timing Compliance Malfunction (Code T)
Problem
The time on the Vehicle Gateway varies more than 10 minutes from UTC time.
Solution
The Vehicle Gateway will automatically resync its local clock to the GPS time
once it becomes valid. Please ensure the device is positioned
with a clear, unobstructed view of the sky.
Contact Motive Support for further assistance.
Data Recording Compliance Malfunction (Code R)
Problem
The Vehicle Gateway can no longer record new event data due to data storage
exceeded.
Solution
Ensure there’s an active internet connection before using Bluetooth to connect
the Motive App with the Vehicle Gateway. Keep the driver app open in order for
the Vehicle Gateway to transfer data to the Motive server.
Contact Motive Support for further assistance.
Data Transfer Compliance Malfunction (Code S) Data Transfer Data Diagnostic
Event (Code 4)
Problem
The internal monitoring of the data transfer test fails and is unable to send
the output file data.
Solution
Contact Motive Support for further assistance.
What to do in the event of an active ELD Malfunction that prevents a driver
from accurately recording or presenting their record of duty status (RODS)
with the ELD?
Drivers
Identify the active Malfunction/Data Diagnostic event from the ELD and provide
written notice of the malfunction to the motor carrier within 24 hours.
Reconstruct the RODS for the current 24-hour period and report the RODS on
graph/grid paper logs.
Use the Motive ELD to retrieve previous seven day records. If that is not
available, drivers must reconstruct the RODS on paper logs for paper logs for
that previous 7-day period.
Motor carriers
The motor carrier must take actions to fix active malfunctions.
In the U.S., the motor carrier must correct the malfunction within eight days
of discovery of the condition or a driver’s notification to the motor carrier,
whichever occurs first.
In the U.S., if a motor carrier needs an extension, they must notify the FMCSA
Division Administrator for the state of motor carriers principal place of
business within five days after a driver notifies the motor carrier according
to the guidelines set forth in §395.34(2).
In Canada, the motor carrier must repair or replace an ELD within a 14-day
time period of becoming aware or being notified of the ELC malfunction or data
diagnostic issue.
If a driver’s planned trip prevents them from returning to their home terminal
within this 14-day period, the ELD must be repaired or replaced upon their
return.
Still need help?
If you cannot fix your problem immediately, contact our support team. We’ll
issue a new device if we find that the current device has
malfunctioned.
gomotive.com
855-434-3564
[email protected]
About Motive
Motive builds technology to improve the safety, productivity, and
profitability of businesses that power the physical economy. The Motive
Automated
Operations Platform combines IoT hardware with AI-powered applications to
automate vehicle and equipment tracking, driver safety, compliance,
maintenance, spend management, and more. Motive serves more than 120,000
businesses, across a wide range of industries including trucking and
logistics, construction, oil and gas, food and beverages, field services,
agriculture, passenger transit, and delivery. Visit
gomotive.com to learn more.
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