LUXPOWER LXP-LB-EU 8-10K EU Hybrid Inverter Instructions
- September 20, 2024
- LUXPOWER
Table of Contents
LXP-LB-EU 8-10K EU Hybrid Inverter
Specifications
-
Hybrid Series: 5-year limited warranty
-
DC Coupled Series: 5-year limited
warranty -
Off-grid Series: 2-year limited warranty
-
All-in-one Series: ECO Beast 6000 (Inverter –
3 years, Battery – 10 years), LiteStor 10K (Inverter – 10 years,
Battery – 10 years) -
AC Coupled Series: 5-year limited
warranty
Product Usage Instructions
Warranty Terms
Luxpower provides limited warranties for different series of
products based on the specified duration.
How to Make a Claim Under the Luxpower Limited Warranty
If you need to make a warranty claim, contact your local
distributor or the installer. If unsatisfied, escalate by creating
a service ticket or email warranty@Luxpowertek.com.
Please have the following information ready when contacting your
local distributor:
- Product model and serial number
- Date of installation
- Proof of purchase
- Failure description
Luxpower may conduct an on-site inspection to determine fault
causes. The claimant is responsible for granting access and
ensuring safety during inspection.
FAQ
Q: What is the warranty period for the LiteStor 10K
series?
A: The LiteStor 10K series has a 10-year warranty for both the
inverter and battery.
Q: Can the warranty be claimed if the product was installed in
a different country/region than where it was purchased?
A: The warranty may become invalid if installed in a different
country/region without prior written confirmation from
Luxpower.
Warranty Terms
LuxpowerTek Warranty Terms
(For All Markets Except the United States and Canada and the United Kingdom)
Shenzhen Lux Power Technology Co., Ltd (hereinafter referred to as “Luxpower”) warrants that, subject to the exclusions and limitations set out below, the inverters and accessory products provided by Luxpower shall be in good working order during the warranty period as specified below:
Hybrid Series (5-year limited warranty)
LXP-LB-EU 8-10K LXP-LB-EU 12K
LXP 3-6K Hybrid (standard or parallel model) GEN-LB-EU 3-6K GEN-LB-EU 7-10K
TriP-HB-EU 6-20K LXP-LB-US 8-10K LXP-LB-US 12K LXP-HB-US 8-10K LXP-HB-US 12K
DC Coupled Series (5-year limited warranty)
DC Converter LSP 100K
Off-grid Series (2-year limited warranty)
SNA3000-6000 WPV SNA-US 3000-6000 SNA-NB-US 3000-6000
SNA-US 12000 SNA-EU 12000
All-in-one Series
ECO Beast 6000
Inverter 3 years
Battery 10 years
LiteStor 10K
Inverter 10 years
Battery 10 years
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AC Coupled Series (5-year limited warranty)
Warranty Terms
LXP 3600ACS ( standard or parallel model )
The warranty period commences from the earlier of the following two dates:
1. The date on which the product was first installed. 2. Four months after the date of delivery.
These Luxpower limited warranty terms and conditions apply to products installed in all countries where these products can be installed, except for the United States and Canada and the United Kingdom. They are valid for devices originally purchased through channels authorized by Luxpower and installed in the specified regions, unless there are specially stipulated warranty terms and conditions agreed upon between Luxpower and the direct purchaser.
For any units sold for one country/region but installed in a different country/region, the warranty will become invalid unless Luxpower provides prior written confirmation/approval before the installation.
How to Make a Claim Under the Luxpower Limited Warranty
If you need to make a warranty claim, please contact your local distributor from whom you purchased the product, or the installer who installed the inverter. If you are unable to obtain service from them or are not satisfied with their service, you can escalate your service request by creating a service ticket and making a claim directly to Luxpower via warranty@Luxpowertek.com.
Please note that Luxpower collaborates with many distributors and installers worldwide to ensure prompt and effective service. These partners are considered the default service channels for Luxpower. Therefore, please use these service channels to make your warranty claim. Luxpower will support and audit these channels to ensure high-quality service for our customers.
When contacting your local distributor, please have the following information ready:
1. Purchase Invoice: Including the name of the device, serial number, and date of purchase. 2. Claimant Contact Information: Including the name of the person, name of the company, phone number, email address, and shipment address. 3. Defective Product Information: Including the model(s), serial number(s), installation date, and failure date of the defective product(s). Please make the claim within 2 weeks of the failure date; otherwise, Luxpower will consider that you have waived the right to make a warranty claim. 4. Installation Information: Including the brand, model, and number of PV panels, and the brand and model of batteries. 5. Error Messages: Any error messages displayed on the LCD screen (if applicable) and additional information regarding the fault/error.
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Warranty Terms 6. Failure Description: A description of actions taken before
the failure and detailed information about any previous claims (if
applicable).
Luxpower may arrange an on-site inspection to determine the cause of the
faults. The claimant is responsible for granting access, making time, and
ensuring the safety of the inspection by a technician from Luxpower or an
authorized third party. Luxpower reserves the right to not enter the site if
the Luxpower technician deems it unsafe.
Remedy
If a claim is received within the warranty period and a fault with the product
is discovered that is covered under the warranty, Luxpower may, at its sole
discretion, elect to:
1. Fix the issue by changing configurations or updating software. 2. Repair
the product by replacing it with spare parts. 3. Exchange the product for one
that is brand new or refurbished, but at least functionally equivalent to the
original product, or for an upgraded model that is either functionally
equivalent or functionally superior to the original product. If the device is
replaced within the warranty period, the remaining warranty period will be
automatically transferred to the replacement unit. For every single inverter
exchange case, the claimant must gather the necessary information and send the
RMA report (by following Luxpower’s RMA template) to Luxpower to confirm the
RMA request, prior to the inverter being exchanged. 4. If it’s proven that the
problem was caused by faulty installation, the claimant should contact the
original installer and request that they provide a solution to fix the issue.
All parts of the product or other equipment that Luxpower replaces shall
become Luxpower’s property. If the product is found not to be covered by this
Limited Warranty, Luxpower reserves the right to charge a handling fee. When
repairing or replacing the product, Luxpower may use products that are new,
equivalent to new, or refurbished.
Unless a special/unique agreement exists between Luxpower and the customer,
the Luxpower limited warranty covers only the cost of hardware material
required to get the device functioning again.
Transportation Costs: In some areas, Luxpower will cover the outbound and
inbound transportation costs using normal ground transportation up to a
specified amount (please contact Luxpower for the rate) per case. The claimant
must cover any excess costs or costs generated by using another method of
transportation. In some cases, the claimant will need to organize the return
of the allegedly defective product to Luxpower or its authorized service
partner and should confirm the shipment schedule with Luxpower in advance.
Products need to be packaged in a reasonable condition; Luxpower suggests
using packaging material that is the same size as the product package at the
time of purchase. If the allegedly defective product is not returned within 2
weeks of receiving the
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Warranty Terms replacement unit, or if no damage is found after checking the
returned product, Luxpower will invoice the claimant for the replacement unit
in addition to the delivery and associated service charges.
All other costs, including but not limited to compensation for direct or
indirect damages arising from the defective device or other facilities of the
PV system, or loss of electrical power generated during the product downtime,
are NOT covered by the Luxpower limited warranty.
Warranty Exceptions
The following circumstances may cause device defects, but are NOT covered by
Luxpower’s limited warranty:
1. Normal wear and tear (including, without limitation, wear and tear of
batteries). 2. Any defects that occur when the limited warranty period has
expired (excluding additional agreements of warranty extension). 3. Faults or
damages due to faulty installations or operations, or maintenance carried out
against Luxpower instructions by an unauthorized installer. 4. Disassembly,
repair, or modifications performed by a third-party company/person not
authorized by Luxpower. Product modifications, design changes, or part
replacements not approved by Luxpower. 5. Faults or damage due to unforeseen
circumstances, man-made factors, or examples of force majeure including but
not limited to stormy weather, flooding, overvoltage, pests, inappropriate
handling, misuse, neglect, fire, water, lightning, or other acts of nature. 6.
For products equipped with the SPD module, damage caused by lightning beyond
the SPD’s protection range is not covered by the Luxpower limited warranty. 7.
Vandalism, engraving, labels, irreversible marking or contamination, or theft.
8. Usage that does not comply with safety regulations (VDE, IEC, etc.). 9.
Faults or damage caused by other factors not related to product quality
issues. 10. Any rust on the device’s enclosure caused by harsh environmental
conditions. Faults or damage caused by exposure to sea coasts/saltwater or
other aggressive atmospheres or environmental conditions without Luxpower’s
written confirmation/approval prior to installation. 11. Accidents and
external influences. 12. Using the product with lithium batteries not listed
as compatible by Luxpower. Refer to the Luxpower compatible battery list for
details. 13. Unless a special agreement exists between Luxpower and the
battery manufacturer, for all battery packs not listed in our ‘Luxpower
Compatible List,’ it is the responsibility of the installer/system integrator
to check the battery safety as well as system performance and reliability.
Luxpower guarantees the performance of the inverter under normal working
conditions within the limited warranty term and provides limited technical
support if applicable. However, Luxpower assumes no liability for system
malfunctions and any incurred loss or damages whatsoever. 14. Product failure
not reported to Luxpower within 2 weeks of occurrence.
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Warranty Terms 15. If any Luxpower products are used for the purpose of an
anti-countercurrent solution, the manual of the anti-countercurrent products
must be read in advance to ensure the operating principle of anti-
countercurrent is fully understood. It is understood that in actual use, a
tiny amount of power may still be sent to the power grid, which cannot be
completely avoided by the current technical solution of Luxpower anti-
countercurrent products. Any photovoltaic plants using Luxpower products must
be reported to the competent local authority with jurisdiction. Luxpower shall
not be liable for any risks and penalties arising from or in connection to the
unreported or unauthorized use of Luxpower products. If the photovoltaic
plants have reported the use of Luxpower products, the liability of Luxpower
shall not exceed the total amount of the Purchase Order of the relevant
products.
Out-of-Warranty Cases
Any defects that occur after the expiry of the warranty period, or which occur
within the warranty period but fall under the warranty exceptions listed
above, are known by Luxpower as out-of-warranty cases. For all out-of-warranty
cases, Luxpower may charge an on-site service fee, parts fee, labor costs, and
a logistics fee to the customer, including any/all of the following:
1. On-site service fee: Cost of travel and time for the technician to deliver
on-site service and labor cost for the technician, who is repairing,
performing maintenance on, installing (hardware or software), and debugging
the faulty product. 2. Parts/materials fee: Cost of replacement
parts/materials (including any shipping/admin fee that may apply). 3.
Logistics fee: Cost of delivery and any other expenses incurred when defective
products are sent from the user to Luxpower or/and repaired products are sent
from Luxpower to the user.
Limitation of Luxpower’s Liability
This limited warranty replaces all other Luxpower warranties and liabilities,
whether oral, written, statutory (where non-mandatory), contractual, in tort,
or otherwise, including, without limitation, any implied conditions,
warranties, or other terms as regards satisfactory quality or fitness for
purpose, to the extent permitted by applicable law. However, this limited
warranty does not exclude or limit any of your legal (statutory) rights under
the applicable national laws.
To the extent permitted by applicable law(s), Luxpower does not assume any
liability for any loss of, damage to, or corruption of data, for any loss of
profit, loss of use of products or functionality, loss of business, loss of
contracts, loss of revenue, or loss of anticipated savings, increased costs or
expenses, or for any indirect, consequential, special, or punitive loss or
damage. Luxpower’s liability shall be limited to the purchase value of the
product, to the extent permitted by applicable law.
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Warranty Terms The above limitations shall not apply in cases of gross
negligence or intentional misconduct by Luxpower, or in cases of death or
personal injury resulting from Luxpower’s proven negligence. *Limited warranty
is a basic warranty promise from Luxpower to the end users. In some
countries/districts, end users may receive an additional warranty promise (at
least equivalent to the manufacturer’s warranty) provided by Luxpower’s local
distributor. Should any claims arise in this respect, please direct them to
the local distributor. Please note this Luxpower limited warranty statement
may not be the latest version. Please refer to the latest version of the
Luxpower limited warranty by visiting our global website at
https://Luxpowertek.com/download.
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