OLIMPIA SPLENDID 2020 Maestro Heat Pump Instructions

: September 18, 2024
: OLIMPIA SPLENDID

Table of Contents

OLIMPIA SPLENDID 2020 Maestro Heat Pump
Product Information
Product Usage Instructions
Frequently Asked Questions
Contact Information
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

OLIMPIA SPLENDID 2020 Maestro Heat Pump

Product Information

Specifications

Model: Unknown
Manufacturer: Olimpia Splendid USA
Warranty Period: Register online within 90 days of startup
Installation Requirement: Certified installer with Maestro Certification training
Authorized Service Centers: Maestro Authorized Service Centers (MASC)
Warranty Claim Process: Submit the completed form to the local authorized distributor/rep

Product Usage Instructions

Warranty Registration:
Register the unit online at https://olimpiasplendidusa.com/warranty within 90 days of startup.
Installation:
The unit must be installed by a certified installer who has completed Maestro Certification training. Contact techsupport@olimpiasplendidusa.com for training schedules.
Authorized Service Centers:
Find Maestro Authorized Service Centers (MASC) by emailing Olimpia Splendid Technical Support at techsupport@olimpiasplendidusa.com.
Warranty Claim:
Complete the warranty claim form available at the provided link and submit it to the local authorized distributor/rep for spare parts or unit replacement due to specific issues.

Frequently Asked Questions

Q: What happens if I do not register the unit within 90 days?
A: The warranty may become void if the unit is not registered within the specified time frame.

Q: Can I install the unit myself?
A: No, the unit must be installed by a certified installer who has completed Maestro Certification training.

Q: How do I find an Authorized Service Center?
A: Contact Olimpia Splendid Technical Support at techsupport@olimpiasplendidusa.com to locate a Maestro Authorized Service Center (MASC).

Q: What should I do if my warranty claim form is incomplete?
A: Claims with missing or incomplete information may face delays or rejection, ensure all details are provided accurately.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING :

Damage caused by transportation or handling.
Service calls to your home for delivery or pick-up, installation, instruction, replacement of house fuses, connection of house wiring or plumbing, or to correct unauthorized repairs.
Failure of product to perform during power failures and interruptions or inadequate electrical service.
Damage caused to the product by accident, vermin, lightning, winds, fire, floods, or any other acts of God.
Damages caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, or inadequate or interrupted water supply.
Damages caused by inadequate supply of air.
Damages caused by operating the product in a corrosive environment.
Repairs when this product is applied in other than single/multi-family applications or contrary to the instructions described in the product user manual.
Damage resulting from accident, alteration, misuse, abuse, or improper installation, application, repair, or maintenance. Improper repair includes the use of non-approved factory parts as specified by Olimpia Splendid USA.
Normal maintenance as described in the user manual, such as cleaning or replacing filters, cleaning coils, etc.
Use of accessories or components that are not compatible or factory-approved for this product.
Products with altered or removed serial numbers.
Changes in the appearance of the product do not affect product performance.
Increases in utility costs and additional utility expenses

A completed warranty claim form, available at https://olimpiasplendidusa.com/warranty, must be submitted by the installer to the local authorized Olimpia Splendid USA distributor/rep requesting replacement spare parts and/or a replacement unit due to compressor failure or non-repairable leak in the refrigeration circuit. Claims submitted with missing or incomplete information are subject to delays and/or warranty rejection.

DISCLAIMER OF IMPLIED WARRANTIES – LIMITATION OF REMEDIES
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN ONE YEAR. OLIMPIA SPLENDIDUSA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

Thank you for purchasing the Olimpia Splendid Maestro Heat Pump and/or its accessories, which is covered by a limited 7-year compressor and 2-year parts and accessories warranty as well as a 1-year limited “No Hassle Unit Replacement Warranty,” where should the compressor fail or there is a non- repairable leak in the refrigeration circuit within the first 12 months of operation from the date of a startup, we will provide a new replacement unit (no labor allowance), with all shipping expenses of the new Maestro unit or any replacement warranty parts being the responsibility of the distributor/rep or end user. Labor is to be covered for a 12-month period from the date of start-up by the installing contractor. The warranty period mentioned above is only valid if the unit is registered online at https://olimpiasplendidusa.com/warranty within 90 days from the date of startup. The unit MUST be installed by a certified installer who has participated in the mandatory Maestro Certification training. Please contact techsupport@olimpiasplendidusa.com to schedule the certification training dates and times. Maestro Authorized Service Centers (MASC) can be found by emailing Olimpia Splendid Technical Support at techsupport@olimpiasplendidusa.com