ZOLEO Iridium Satellite Communications User Guide
- September 19, 2024
- ZOLEO
Table of Contents
ZOLEO Iridium Satellite Communications
Specifications
- Global Satellite Communicator
- Messaging via satellite, cellular, and Wi-Fi
- Includes ZOLEO Communicator, Carabiner, Lanyard, USB charging cable
- Features: Power button, Check-in button, Message LED, Check-in LED, Power/Battery LED, SOS button, SOS LED, SOS cover, USB port
- SOS alerts transmitted over the Iridium satellite network
Product Usage Instructions
Getting Started
- Charge your ZOLEO communicator using the provided USB charging cable and adapter. Close the USB cover for water resistance.
- Activate your ZOLEO communicator and airtime plan by visiting zoleo.com/activate and adding two SOS contacts.
- Install the ZOLEO App on your smartphone or tablet.
Setting up the ZOLEO App
- Download and install the ZOLEO App from the App Store or Google Play.
- Follow the onscreen prompts to set up your ZOLEO account.
- Ensure your ZOLEO communicator has an unobstructed view of the sky.
- Connect the app to your ZOLEO device via Bluetooth.
- Update firmware for optimal performance.
Once connected, you can use the ZOLEO App to send and receive messages. Refer to the user manual for details on messaging, SOS alerts, check-in messages, weather updates, and location features.
Sending Check-in Message
- Momentarily press the Check-in button to send a Check-in message.
- All LEDs will spin green to indicate the message is sent.
- An ascending tone confirms successful message transmission.
Activating SOS
- Open the SOS cover and press the SOS button for 3 seconds in case of emergency.
- All LEDs will spin red, and an emergency tone is emitted.
FAQ
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Q: How do I update firmware for optimal performance?
A: Connect your ZOLEO communicator to the ZOLEO App via Bluetooth. The app will prompt you to update firmware if necessary. -
Q: Can I send SOS alerts without connecting to the ZOLEO communicator?
A: No, SOS alerts must be sent via the ZOLEO App connected to the ZOLEO communicator through Bluetooth.
Quick Start Guide
Global Satellite Communicator
IMPORTANT See the Product Safety, Regulatory and Warranty Information Guide, in the product box for important information. The user manual is available at zoleo.com/manuals.
INTRODUCTION
Welcome to ZOLEO
Thank you for choosing ZOLEO and welcome to global messaging via satellite,
cellular and Wi-Fi.
What’s inside the box
DEVICE OVERVIEW
- Power button
- Check-in button
- Message LED
- Check-in LED
- Power/Battery LED
- SOS button
- SOS LED
- SOS cover
- USB port
- USB cover
- Label with SOS instructions
- Lanyard
GETTING STARTED
- Charge your ZOLEO communicator
- Activate your ZOLEO communicator and airtime plan
- Install the ZOLEO App
STEP 1 – Charge your ZOLEO communicator
IMPORTANT the ZOLEO communicator must be connected to an active USB charger prior to first use.
Connect the USB charging cable to the ZOLEO communicator and adapter. Plug the adapter into a power outlet and turn the power on. When finished, close the USB cover for a water-resistant seal.
Tip: While charging you can begin setting up your ZOLEO account.
STEP 2 – Activate your ZOLEO communicator and airtime plan
IMPORTANT You’ll need to add two SOS contacts when you activate your account.
Info required to activate
- Personal contact information
- Emergency contact information x 2
- Check-in contact information x 1
- Valid email address
- Credit card information
- ZOLEO IMEI and serial number from device label
STEP 3 – Install the ZOLEO App
-
Search for ‘ZOLEO’ in the App Store or Google Play and install the app on your smartphone/tablet.
-
Start the application and follow the onscreen prompts to setup your ZOLEO account.
-
Power on your ZOLEO communicator and ensure it is has an unobstructed view of the sky (refer to Quality of Service on page 16).
-
Open the ZOLEO tab and the app will automatically search for your ZOLEO device via Bluetooth.
To connect, select the option that matches the details found on the back of your ZOLEO device. -
The initial set up may prompt you to update your firmware, which ensures optimal performance.
Once connected, you can send and receive messages from the ZOLEO App. Refer to the user manual for information on using the messaging, SOS, check-in, weather and location features of the app.
The ZOLEO App also sends and receives messages via Wi-Fi and cellular connection when available.
DEVICE FEATURES
Send Check-in message
- Momentarily press the Check-in button.
- All LEDs will spin green and send a Check-in message.
- An ascending tone will be emitted when Check-in message is sent.
Activate SOS
IMPORTANT The SOS alerting function should only be used in an emergency. SOS alerts are transmitted over the Iridium satellite network. To use SOS via the ZOLEO App, it must be connected (via Bluetooth) with the ZOLEO communicator.
- Open the SOS cover and press the SOS button for 3 seconds.
- All LEDs will spin red and an emergency tone is emitted.
- An ascending tone confirms SOS has been sent. The SOS LED will change to a slow double blink once acknowledged.
Note: Pressing the SOS button sends an alert directly to the 24/7 global emergency response center.
Cancel SOS
- Open the SOS cover and press the SOS button for 5 seconds.
- All LEDs will spin green. Cancellation is acknowledged when you hear an ascending tone.
DEVICE LED DESCRIPTION
QUALITY OF SERVICE AND EFFICIENT OPERATION
- When using the ZOLEO in a situation where it cannot be charged, ensure that the battery is fully charged beforehand.
- If you intend to use your ZOLEO device together with the ZOLEO App, make sure that your smartphone/tablet is in Bluetooth range (less than 50 m (164 ft), line of sight) from your ZOLEO device.
- For optimal performance, ensure the ZOLEO device has an unobstructed view of the sky, with the ZOLEO logo pointing up to the sky.
IMPORTANT TIPS
- Charge the ZOLEO device when the temperature is between 0°C (32°F) and 45°C (113°F).
- Only one smartphone/tablet can be connected with the device at a time. If another smartphone/tablet is already connected, that smartphone/tablet must first be disconnected from the device.
- For added features and convenience, invite frequent contacts to use the ZOLEO App. You’ll be able to send messages app-to-app and they don’t need to have a ZOLEO communicator themselves. You can send them an invite from your app settings.
Copyright © 2022 ZOLEO Inc. All rights reserved.
The ZOLEO name and logo are trademarks of ZOLEO Inc. Iridium and Iridium
Connected logo are registered trademarks and service marks of Iridium
Communications Inc. Android and Google Play are trademarks of Google Inc.
Apple is a registered trademark of Apple Inc. App Store is a service mark of
Apple Inc. The Bluetooth® word mark and logos are registered trademarks owned
by the Bluetooth SIG, Inc. and any use of such marks by ZOLEO Inc. is under
license. All other trademarks, trade names, service marks and logos are the
property of their respective owners.
Designed in Australia. Manufactured in Malaysia.
LITSPP0141 R05
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>