ADS Global SIM Environmental Services Instructions
- September 20, 2024
- aDS
Table of Contents
Global SIM Environmental Services
Product Information
Specifications:
- Product Name: Global SIM
- Client Services Contact:
- E-mail: adssupportcenter@idexcorp.com
- Phone: 1-877-237-9585 or 256-430-6242
- Text: 1-877-237-9934
- Expiration Date: 8/28/2024
Product Usage Instructions
Activation:
-
Insert the Global SIM card into your device.
-
Power on your device and follow the on-screen
instructions. -
Activate the SIM card by calling the provided phone number or
texting the designated text number.
Data Usage:
Ensure your device’s data settings are configured to use the
Global SIM network. Monitor your data usage to avoid unexpected
charges.
Troubleshooting:
If you encounter any issues with connectivity or service,
contact Client Services using the provided contact information.
Roaming:
Check with your service provider for roaming charges and
compatibility when using the Global SIM card outside your home
country.
Security:
Protect your Global SIM card and personal information. Do not
share your SIM card details with unauthorized individuals.
Frequently Asked Questions (FAQ)
Q: What should I do if my Global SIM is lost or stolen?
A: Contact Client Services immediately to report the loss or
theft. They can assist in deactivating the SIM card and providing a
replacement.
Q: Can I use the Global SIM in any device?
A: The Global SIM is compatible with unlocked devices that
support the network frequencies used by the SIM card. Check device
compatibility before use.
ADS Environmental Services®
Global SIM
ADS is introducing a global SIM in new equipment starting in late October
2024. These SIMS are not activated upon arrival of the equipment. Please
contact Client Services to activate the SIM. Client Services will need the
number string at the bottom of the card in order to activate the card. Take a
picture of the card/s and send via email or text message listed below. The
Global SIM uses a private VPN to keep the data connection secure. ADS uses
FortiClient VPN software for this connection. This VPN requires a user name
and password for login. New customers will need to download the FortiClient
VPN software and obtain a user name and password. Please reach out to Client
Services to get access to the software and the setup of credentials.
Client Services Contact information: E-mail: adssupportcenter@idexcorp.com
Phone: 1-877-237-9585 or
256-430-6242 Text:
1-877-237-9934
8/28/2024
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