MN-005037-01EN Zebra Services Agent for SOTI Mobi Control Installation Guide

: September 14, 2024
: ZEBRA

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Zebra Services Agent for SOTI MobiControl
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Zebra Services Agent for SOTI MobiControl

Installation Guide

MN-005037-01EN Rev A

Copyright

2024/08/01

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Zebra Services Agent for SOTI MobiControl Installation Guide

Overview

SOTI MobiControl is an Enterprise Mobility Management (EMM) solution that enables companies to securely manage devices and endpoints with any form factor and operating system throughout their lifecycle, from deployment to retirement.

The Zebra Services Agent (ZSA) and Zebra Services Battery Health (ZSBH) apps are designed to be installed and configured through EMM tools.

Pre-requisites

All target devices for the app installation must be enrolled in Soti Mobicontrol under one or more Organization Groups. Devices must be enrolled as Work Managed.

To verify if devices are configured as Work Managed , select Group > Device name > Device Details > Android Enterprise > Management Type. Work Managed Device (1) displays.

Deploying Zebra Service Battery Health

Install the Zebra Service Battery Health (ZSBH) app on the devices.
Download the Zebra_Services_Battery_Health_V1.3.0.0.apk file from zebra.com /zebra-services-agent.
1. Log into Soti Mobicontrol Web Console.
2. Select Menu and scroll down to Configuration section.
3. In the Configuration section, navigate to Policies and then choose Apps (1).
4. Select New App Policy (2) from the top-right corner. After you make the selection, a Create App Policy dialog box displays.

5. Go to Android option > Android Enterprise.
6. On the General tab, fill in the details. The App Policy Name is mandatory.

7. Select Apps.
8. Select Add App from the top-right corner.
9. Select Enterprise (1) as the App Source.

10. Select Import under the Source field.
11. Click Browse File (1) to upload the APK file.

12. After uploading the APK file, scroll down, and select Configure :
a) Keep the App Details and Installation Options as they are, or modify them as required.
b) To display a store-specific notification message for a faulty battery instead of a generic message, enable Managed App Config (1).

c) Provide a Custom Message (1) as required.

d) Select Save > Add.
The Zebra Service Battery Health (1) app is added.
13. Click Save and Assign (2).

14. Assign (1) to a group device or single device.

The application is now installed on the devices.

Deploying Zebra Services Agent

Install the Zebra Services Agent app on the devices.
Download the Zebra_Services_Agent_V1.3.0.0.apk file from zebra.com/zebra- services-agent.
1. Log into Soti Mobicontrol via desktop or laptop.
2. Select Menu and scroll down to Configuration section.
3. In the Configuration section, navigate to Policies and then choose Apps (1).
4. Select New App Policy (2) from the top-right corner. After you make the selection, a Create App Policy dialog box displays.

5. Go to Android option > Android Enterprise.
6. On the General tab, fill in the details. The App Policy Name is mandatory.

7. Select Apps.
8. Select Add App from the top-right corner.
9. Select Enterprise (1) as App Source.

10. Select Import under the Source field.
11. Click Browse File (1) to upload the APK file

12. After uploading the APK file, scroll down, and select Configure :
a) Keep the App Details and Installation Options as they are, or modify them as required.
b) Keep Managed App Config (1) as disabled.

c) Select Save > Add.
The Zebra Services Agent app is added.
13. Click Save and Assign (1).

14. Assign (1) to a group device or single device.

The application is now installed on the devices.

Auto-launching Zebra Services Agent

After deploying the apps, set the app to auto-launch:
1. Select Devices from the menu.
2. Select all devices (1) and click. Send Script (2) from the available options below.

3. Select Manage Scripts (1).

4. Select Add New Script (1).

5. Add the command below to the script (1) and then click Save Script (2).

6. Add a name for the script, and then click Save.

7. Save the script and close the portal.
8. Repeat step 2.
9. Select Legacy as the script type option.

10. Select your saved script as Execute Saved Script from the drop- down menu as shown below.

11. Click Send Script to deploy the script to all selected devices. This action launches the Zebra Services Agent application on the targeted group of devices.

Expected Behaviour After Auto-launching Zebra Services Agent

1. Auto-launching the ZSA application on your device. The ZSA home screen displays the appropriate entitlement.
2. If the ZSBH app is entitled, the ZSA app automatically launches it after a few seconds.
3. The ZSBH home screen displays both good and bad battery details, and if a bad battery condition is detected, a notification will display.
4. After a few seconds, the ZSBH app will close, and shortly after, the ZSA app will also close.

Verifying App Installation and Connection to Zebra Servers

To verify if the app is installed with the correct permissions and is able to connect to Zebra servers:
1. Go to Settings > Apps > All apps and select Zebra Services Agent (1).

2. The App Info page displays the Version (1).

3. For the ZSA Permissions, go to Settings > Apps > All apps