IS-HYB Series Solar Inverters, Smart Meter, Accessories

“`html

Product Information

Specifications:

• Product: iStore Solar Inverters, Smart Meter,
  Accessories, Battery

• Warranty Period:

  • iStore Solar Inverters: 120 months
  • iStore Smart Meter: 60 months
  • iStore Accessories: 24 months
  • iStore Battery: 10 years

• Supported Products: IS-HYB-5000-1PH,
  IS-HYB-6000-1PH, IS-HYB-5000-3PH, IS-HYB-6000-3PH,
  IS-INV-29900-3PH, IS-INV-40000-3PH, IS-HYB-10000-1PH,
  IS-HYB-10000-3PH, IS-HYB-12000-3PH, IS-HYB-15000-3PH,
  IS-HYB-17000-3PH, IS-HYB-20000-3PH, IS-HYB-25000-3PH,
  IS-BATT-5000-ES, IS-BATT-5000-BMS, IS-DONGLE-WLAN, IS-LOGGER,
  IS-BUB-1PH, IS-BUB-3PH, IS-DDSU666-H, IS-DTSU666-H

Usage Instructions:

Installation:

1. Ensure the battery is installed within 31 days of
   purchase.

2. Connect the battery to the iStore monitoring platform.

3. Install the battery at a temperature between 15°C to 30°C.

4. Follow the installation manual for proper installation.

Maintenance:

• Report any battery failure to iStore within two weeks.
• Avoid prolonged periods of not charging or cycling the battery
  to prevent damage not covered by warranty.

Support:

Huawei provides remote support and hardware support for solar
inverters.

• Warranty Services:

• Service Classification: Remote Support

• Service Content: Help Desk, Online Technical
  Support

• Operating Hours: 09:00 to 19:00 Monday to
  Friday WAST (Business Days only)

• Email: support@istore.net.au

• Website: www.istore.net.au/warranty-rma/

• Hardware Support Availability: 10 business
  days for shipment

FAQ:

Q: What should I do if my battery fails?

A: Report any battery failure to iStore within two weeks of
noticing the issue.

Q: Is prolonged non-use covered under warranty?

A: No, any battery cell damage caused by negligence of not
charging or cycling the battery for prolonged periods is not
covered by the warranty.

Q: What is the recommended working temperature for the

battery?

A: The recommended working temperature for the battery is
between 15°C to 30°C.

“`

iStore Solar Warranty and Service Conditions
iStore PV Products Warranty and Service Conditions
as at September 2024
1

iStore Solar Warranty and Service Conditions
Solar Inverter Warranty and Service Conditions
These warranty and service conditions apply to the following products:
IS-HYB-5000-1PH IS-HYB-6000-1PH IS-HYB-5000-3PH IS-HYB-6000-3PH IS- INV-29900-3PH IS-INV-40000-3PH IS-HYB-10000-1PH IS-HYB-10000-3PH IS- HYB-12000-3PH IS-HYB-15000-3PH IS-HYB-17000-3PH IS-HYB-20000-3PH IS- HYB-25000-3PH IS-BATT-5000-ES IS-BATT-5000-BMS IS-DONGLE-WLAN IS-LOGGER IS- BUB-1PH IS-BUB-3PH IS-DDSU666-H IS-DTSU666-H
The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. These rights are called `Consumer Guarantees’. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
The Warranty described in this document is subject to any rights you may have under the Consumer Guarantees.
2

iStore Solar Warranty and Service Conditions

Warranty period:

2.1 Warranty Specification for Smart String inverter and Auxiliary Product

Product iStore Solar Inverters

Warranty Period 120 months
Warranty commenced from the 180th day from the date of product shipment from iStore or
the product installation date, whichever is earlier.

iStore Smart Meter
Other iStore Accessories (Back up box and dongle etc.)

60 months 24 months

iStore may in addition to the above warranties offer a promotional warranty extension. This is usually subject to purchase; however, during promotion may be offered free of charge. The extension will be subject to the same warranty exemptions detailed in this document. An extended warranty may be applicable based on a promotional purchase date, it may be for parts only or include parts and labour, it may be subject to registration but this will be specified in the promotional flier. Promotional warranties are for parts only and exclude any labour and freight costs.

2.2 Warranty Specification for Smart String Battery

Product

Warranty Period

Life Cycle Power During Warranty Period

(Only for 5kWh battery pack)

iStore Battery

10 years

18.25MWh@70% EOL

Notices:

1. Battery warranty definition; when the battery module reaches the warranty period or the life cycle discharge is

completed, the remaining capacity EOL meets the specification requirements, and the first comes into effect; the

power module DCDC only involves the warranty period and has nothing to do with the battery performance. The

battery pack and power module provide independent warranty.

2. Capacity test conditions: at an ambient temperature of 25°C±3°C, after charging to 100% SOC, let it stand for 10

minutes, and discharge the tested battery cell at a set current of 0.2C to the discharge termination voltage, and

record the amount of electricity released in the process.

3. It is a requirement of warranty that the battery is connected to the iStore monitoring platform.

4. After the battery is purchased, the installation must be completed within 31 days. Any battery failure must be

reported to iStore within two weeks. Any battery cell damage caused by the negligence of not charging or cycling

the battery for prolonged periods of time is not covered by the warranty.

3

iStore Solar Warranty and Service Conditions
5. The operation and service life of battery are related to the working temperature. Please install the battery at a temperature equal to or better than the ambient temperature. The recommended working temperature for battery is 15~30.
6. The battery must be installed in accordance with the installation manual or the warranty may be void.

Warranty services:

Huawei provides remote support and hardware support for solar inverter.

Warranty Services

Service Classification Remote Support
Service

Service Content Help Desk
Operating Hours
Online Technical Support
Hardware support (Inverter and

Availability Email: support@istore.net.au 09:00 to 19:00 Monday to Friday WAST (Business Days only) Www.istore.net.au/warranty-rma/
10 business days for shipment

Hardware Support

accessories) Hardware support
(Battery) Replacement Fee

20 business days for shipment
$150ex. GST fixed rate rebate, subject to change with notice. Paid 30 days End-Of-Month.

Support During the applicable Warranty Period, iStore guarantees that all solar inverter hardware, Smart PV Optimizer, Smart Power Sensor, Smart Dongle, Smartlogger, and battery purchased shall be free from defects in material, fabrication and workmanship. Solar inverter and battery that are defective in material, fabrication or workmanship or do not meet the published specifications shall be provided free of charge. For solar inverters during the Warranty Period, iStore will send the replacement device to the customer within 10 Business Days after device fault being confirmed. For battery products, iStore will send the replacement device to the customer within 20 calendar days after RMA is confirmed. The replacement unit will be the same
4

iStore Solar Warranty and Service Conditions
age, type and condition as at the time of claim. Where a repaired unit cannot be provided a credit note may be issued for the market value applicable at the time of the warranty claim. After receiving the replacement device, the customer must return the defective device (packed in the packaging from the replacement device) within 15 Business Days of receipt of the replacement device and iStore will cover the cost of postage. Defective devices not returned in time for any reason may be charged to customer. The replacement device provided by iStore will be functionally equivalent to the customer’s defective device (in features, functions, compatibility, provided with default software version). The replacement device provided by iStore will be covered by the remainder of the original device warranty period. All products, including replacements, must be exchanged by a CEC accredited installer whom has completed iStore Solar Service training. Installation of any inverters or batteries by a person(s) whom does not hold the appropriate licenses will result in voiding the product warranty. Upon inspection of the returned unit, whereby it is determined that the fault pertains to a warrantable issue iStore may pay a fixed rebate of $AUD150.00 for incident of replacement and $AUD25 per additional unit where multiple units are replaced at the same site. The customer may be required to evidence that the replacement was completed by an appropriately accredited electrician in order to receive the payment. The fee will be paid by direct deposit within 30 days from End of Month. iStore only pay the replacement fee to verified installer and/or retailers, it cannot be paid to end users. This fee is offered at iStore’s discretion and is subject to change without notice. To validate a claim, you will be required to provide proof of purchase to evidence the claim is within the warrantable period. Upon commissioning, the system is eligible for a free trial of the premium Envision monitoring offer. The premium monitoring platform for iStore products is only available during the standard warranty. After this time a subscription may be payable. To adhere to your local DNSP’s requirements, it is iStore’s recommendation that where a direct communication (non-cloud) can be wired to the meter, this is done at installation.
Disclaimers and Exclusions:
All above mentioned warranty and support services apply only to the iStore inverter, battery and solar accessories. Subject to any rights you may have under the Consumer Guarantees, accessories and consumable parts, including
but not limited to cables and connectors, are not covered by the warranties and services set out above. If on-site service is required, traveling time is excluded from the SLA time.
5

iStore Solar Warranty and Service Conditions
Warranties and services shall not apply in the following circumstances: Damage as a result of force majeure (including but not limited to natural disasters, fires, flooding and war). Damage as a result of natural wear and tear i.e. caused by site specific conditions such as vermin.
Direct damage caused by failure to meet system requirements including site running environment or external electricity parameters.
Damage from lightning or surges. Damage to hardware or data due to customer’s negligence, inappropriate operation or intentional damage. System damage caused by the customer or third parties, including relocation and installation of the system not
in compliance with iStore’s requirements or instructions. Damage as the result of lack of maintenance of the system. Damage caused by adjustment, change or removal of identification marks not in compliance with iStore
requirements or instructions. Damage caused by transit including transportation and improper storage. Damage caused by isolation faults, earth faults or arcs (due to cabling failures) System damage directly caused by problems in the customer’s infrastructure. Damage resulting from installation or exchange whereby the installation guidelines have not been adhered to
or the industry standards pertaining to solar installation has not been met. This includes insufficient ventilation around the inverter and/or battery. Any issues which are the result of not updating the software as advised by iStore Any alteration of the product including penetrations to the cover will result in voiding warranty. iStore will not warrant any claims for loss of energy sold to the grid or used for self-consumption.
6

References

• Warranty RMA - iStore

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>