nuwave BM33801-11-TH Duet Electric Pressure Cooker and Air Fryer Combo Owner’s Manual

nuwave BM33801-11-TH Duet Electric Pressure Cooker and Air Fryer Combo

FAQs

Q: How do I clean and maintain the Pressure Cooker & Air Fryer Combo?

A: Refer to of the manual for detailed cleaning and maintenance instructions.

Q: What should I do if the appliance malfunctions?

A: If the appliance malfunctions or is damaged, unplug it immediately and contact the nearest authorized service facility for examination, repair, or adjustment.

Q: Can children use the appliance unsupervised?

A: Close supervision is necessary when using the appliance near children to ensure safety.

IMPORTANT SAFEGUARDS

HOUSEHOLD USE ONLY
READ ALL INSTRUCTIONS BEFORE USE

Operate only by the intended use as described in this manual. When using electrical appliances, basic safety precautions should always be followed including the following:

1. Read all instructions.
2. Ensure the appliance and all parts are clean and dry before each use.
3. Do not touch hot surfaces. The appliance’s surfaces may be hot during and after use. Use handles as directed to handle appliances.
4. A short power supply cord is provided to reduce risk.
5. Do not let the cord hang over any edge or let the cord touch hot surfaces.
6. Discard the protective plastic covering the power plug before use.
7. Do not immerse cords, plugs, or appliances in water or other liquid.
8. Close supervision is necessary when any appliance is used near children. This appliance is not intended for use by persons with reduced physical, sensory or mental capabilities, children, or persons with lack of experience or knowledge, unless supervised or instructed on the use of the appliance by one responsible for their safety.
9. Unplug from the outlet when not in use and before cleaning. Allow to cool before removing or replacing parts.
10. Do not operate if the appliance or the appliance’s cord malfunctions or has been damaged in any way. Return the appliance to the nearest authorized service facility for examination, repair, or adjustment.
11. Use only on a clean, stable, dry, and level surface.
12. Do not use accessories or attachments not recommended by the manufacturer.
13. Do not use outdoors. This appliance is intended for non-commercial, indoor use only.
14. Do not place on or near a hot surface or in a heated oven.
15. Use caution when moving an appliance after cooking. NEVER move the appliance while it is operating and/or under pressure.
16. Unplug the appliance when not in use and allow the appliance to cool completely before cleaning or removing/replacing parts.

ADDITIONAL SAFEGUARDS

1. Do not use accessories or attachments not recommended by the manufacturer.
2. DO NOT overfill the Air Fry Basket.
3. DO NOT cover the air intake or outlet vents. This may prevent the appliance from performing correctly and may damage the unit.
4. It is not unusual for a small amount of steam and/or smoke to occasionally be released from the air outlet vent. Keep hands and face away from the air outlet vents to avoid injury.
5. When removing the Air Fryer Lid, after using, the heating elements contained inside the Lid may be extremely hot. Place Air Fryer Lid on the Air Fryer Lid Holder to avoid damage to property. Refer to Cleaning & Maintenance for instructions.
6. The Air Fry Basket and any accessories used may be extremely hot during and immediately after use. ALWAYS use oven mitts or hot pads when handling these items.
7. This appliance is not intended for deep-frying.
8. Ensure the appliance and all parts are clean and dry before each use.
9. Unplug the appliance when not in use and ensure it is completely cool before cleaning.
10. If any part of the appliance is missing or damaged DO NOT use the appliance. For replacement parts contact NuWave LLC Customer Service for replacement parts: 1-877-689-2838 or help@nuwavenow.com.

SEE CLEANING & MAINTENANCE BEFORE USE

SAVE THESE INSTRUCTIONS

This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way.

1. DO NOT use the appliance without the supplied Stainless Steel Inner Pot installed.
2. This unit cooks under pressure and releases hot steam. READ ALL instructions for the proper use of this appliance to avoid injury.
3. DO NOT cover the Pressure Release Switch/Valve or Pressure Indicator. Before each use, ALWAYS check the Pressure Release Switch/Valve and the Pressure Indicator for blockage or obstructions. These should move freely and should not be stuck in one position. Foods that expand (pasta, rice, grains, beans, oatmeal, etc.) may block these so clean thoroughly after each use.
4. Use caution when removing the Stainless Steel Inner Pot from the unit, as the pot may be heavy and hot. Use protective gloves or hot pads.
5. DO NOT place food or liquids directly into the appliance without the Stainless Steel Inner Pot.
6. DO NOT use Silicone Gaskets if they are torn or damaged. Clean after each use. ONLY NuWave LLC Silicone Gasket is to be used in the operation of this unit.
7. DO NOT sear foods under pressure. The pressure-cooking Sear function is intended to be used without the Pressure Cooker Lid.
8. NEVER use the Slow Cook* or Warm functions without food or liquid in the Stainless Steel Inner Pot.
9. This appliance is not intended for deep-frying.
10. DO NOT overfill. For beans, rice, grains, dehydrated foods, and fruit max should be ½ full, and ⅔ full for soups, broths, or stocks.
11. NEVER pressure cook without liquid. The amount of liquid needed is provided in the recipes.
12. NEVER attempt to open the Pressure Cooker Lid while the appliance is in use or under pressure. DO NOT force the Lid to open at any time. Ensure ALL pressure is released BEFORE opening the Pressure Cooker Lid by turning the Pressure Release Switch/Valve to the “OPEN” position.
13. Keep all body parts away from the appliance when the appliance is releasing pressure. DO NOT place any body part over the Pressure Release Switch/Valve or anywhere steam may escape. When opening the Lid (ONLY after all pressure has been released and the Pressure Indicator has dropped), the contents of the appliance will still be hot, and opening the Lid will release steam. Make sure to open the Pressure Cooker Lid away from yourself and others.
14. If any part of the appliance is missing or damaged DO NOT use the appliance. Contact NuWave LLC Customer Service for replacement parts: 1-877-689-2838 or help@nuwavenow.com.

In case of malfunctions, immediately unplug and contact the Customer Service Department. 1-877-689-2838 • help@nuwavenow.com

SAVE THESE INSTRUCTIONS

Read and understand the entire manual before using the Duet. This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit fullyinto the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way.

• A short power-supply cord (or detachable power-supply cord) is provided to reduce the risk resulting from becoming entangled in or tripping over a longer cord.
• Longer detachable power-supply cords or extension cords are available and may be used if care is exercised in their use.
• If a longer detachable power-supply cord or extension cord is used:
  1. The marked electrical rating of the cord set or extension cord should be at least as great as the electrical rating of the appliance;
  2. the cord should be arranged so that it will not drape over the surface where it can be pulled on by children or tripped over unintentionally; and
  3. If the appliance is of the grounded type, the cord set or extension cord should be a grounding-type 3-wire cord.

PARTS & ACCESSORIES

1. Air Fryer Lid
   • Part #: 34805
2. Pressure Cooker Lid
   • Part #: 34802 Stainless
3. Steel Reversible Rack
   • Part #: 34808
4. Non-Stick Air Fry Basket
   • Part #: 34806
5. Air Fry Basket Diffuser
   • Part #: 34807
6. Stainless Steel Inner Pot
   • Part #: 34803
7. Duet™ Base
   • Part #: 34801 (Gray)
   • Part #: 34816 (Red)
8. Water-Collection Tray
   • Part #: 34804
9. Air Fryer Lid Holder
   • Part #: 34815
10. Silicone Gasket
    • Part #: 34813

QUICKSTART

• PRESSURE COOK : Use PRESSURE COOK to initiate the pressure cooker function.
• Note : Sometimes the cooking process can create a seal between the Pressure Cooker Lid and the Stainless Steel Inner Pot. To prevent lifting the pot along with the Lid, gently shake the handle to separate the Lid from the pot before opening.
• COMBO COOK : Use COMBO COOK to initiate the combo cooking function.
• AIR FRY : Use AIR FRY to initiate the air fryer function.
• START/PAUSE : When START/PAUSE is pressed, the Duet begins or pauses cooking. START/PAUSE is turned to adjust cooking functions and (TEMP & TIME) and to scroll through Menu options. Mute the beep sounds on the Duet by pressing and holding START/PAUSE for 3 seconds. To unmute, press and hold START/PAUSE for 3 seconds. Pause is disabled during pressure cooking.
• Note: Ensure the Stainless Steel Inner Pot is in the Duet. Error code “Pot” will appear if you press START/PAUSE and the Stainless Steel Inner Pot is not in the Duet. Make sure the Pressure Cooker Lid is on and locked into place. The “Lock” symbol will show on the display when the Lid is in place.
• TEMP: Use TEMP to show the cooking temperature. Use START/PAUSE to adjust the temperature before or during cooking.
• TIME: Use TIME to show the cooking time. Use START/PAUSE to adjust the time before or during cooking. Depending on the pressure set, the Duet can be set up to 24 hours under low pressure and 10 hours under high pressure.
• PRESSURE : Press PRESSURE to switch between HIGH pressure and LOW pressure setting.
• Note: PRESSURE is disabled during air-frying.
• CANCEL : Is used to clear out any functions that are set into the Duet at any time.
• DELAY : Use DELAY to delay cooking for up to 24 hours. Use START/PAUSE to adjust the delay time.
• PREHEAT : Use PREHEAT to heat the Duet to correct temperature before adding food. To cancel the preheat function, press PREHEAT at any time.
• Note : Is disabled during pressure cooking.
• SEAR : Is used to cook at high temperature for a short amount of time.
• STAGE : Is used to scroll through cooking functions during PRESSURE COOK. During AIR FRY, use STAGE to set up to 5 different cooking stages. Cooking temperatures and times can be adjusted for each stage of cooking using TEMP, TIME and  START/PAUSE.
• WARM : Use WARM to keep your food warm after cooking or when keeping warm for an extended amount of time. Use START/PAUSE to adjust the warming temperature and warming time. Press WARM to cancel the warm cycle.
• PROGRAM : The Duet comes with 300 preprogrammed cooking recipes along with an additional 240 memory slots to add your own unique recipes the way you like them cooked. Use PROG to recall and save programmed recipes.

PRESSURE COOK

1. Ensure the Stainless Steel Inner Pot is in your Duet.
2. lug unit into in to turn on.
3. Press PRESSURE COOK.
   • The lights will be on 1-2 seconds then go out indicating those functions are available for use.
   • Note: The Duet will go into standby modeafter 5 minutes of no interaction. Simplypress any button or turn START/PAUSE to “wake up.”
4. Press PRESSURE to switch from HIGH to LOW pressure.
5. Press TIME, time can be adjusted using START/PAUSE.
6. Turn the Pressure Cooker Lidclockwise until it locks. The “Lock”symbol will show on the display when theLid is in place.
7. Turn the Pressure Release Switch/ Valve to the CLOSE position.
8. Press START/PAUSE to begin cooking.

Ph indicates that the Duet is preheating/pressurizing.

1. * Once the Duet gets to correctpressure, the unit will beep once,the display will show pressure cook, high, 00:30 (default time). The colon (:) will flash, indicating\the Duet is currently cooking and 30 minutes remain.

2. Once the Duet finishes cooking, the display will show End and the unit will beep 3 times

Note: To natural release pressure, turn the Duet off and unplug. Allow the Duet to naturally release the pressure. To quickly release pressure, carefully turn the Pressure ReleaseSwitch/Valve to the “OPEN” position until all steam/pressure is released. Remember to always turn the Pressure Release Switch/Valve to the “OPEN” position before opening the Pressure Cooker Lid to ensure all pressure is released.

CAUTION

Be very careful when releasing pressure from the pressure cooker. A jet of hot steam will be released from the Pressure Release Switch/Valve

SEAR

1. Ensure the Stainless Steel Inner Pot is in the Duet.
2. Press PRESSURE COOK.
   • The lights will be on 1-2 seconds then go out indicating thosefunctions are available for use.
3. Press SEAR to heat the bottom of the pressure cooker pot to sear meats, fish, and vegetables before pressure cooking.
4. Turn START/PAUSE to adjust the sear time, up to 00:30 (30 minutes).
5. Press TEMP to adjust the sear temperature. The display will show pressure cook, sear, temp, and 275F.
6. Turn START/PAUSE to adjust sear temperature between 60°F and 275°F.
7. Press START/PAUSE to begin searing.
   • Both temperature and time can be adjusted with START/ PAUSE and TEMP and TIME during searing.
8. When finished the display will show End.
   • Note : The Sear function should not be used with the Pressure Cooker Lid.

DELAY

1. Ensure the Stainless Steel Inner Pot is in the Duet.
2. Press the PRESSURE COOK.
   • The lights will be on for 1-2 seconds and then go out indicating those functions are available for use.
3. Set cooking time and temperature to your specifications.
4. Press DELAY delay cooking for a designated time period up to 24:00 (24 hours).
5. Turn START/PAUSE to adjust the delay time up to 24:00 (24 hours).
6. Press START/PAUSE to begin the delay time countdown. During the delay time countdown, the colon (:) will flash, indicating the countdown has begun.
7. Delay time can be added or reduced at any time by turning START/PAUSE.
8. Once the delay time countdown has ended, the Duet will automatically begin to pressurize and go into the cooking cycle.
9. To cancel the Delay function, press DELAY. The Duet will move into the next phase of cooking.
10. After the delay time has elapsed, the Duet will automatically move into the next phase of cooking.
11. Once the Duet finishes cooking, the display will show End and the unit will beep 3 times.
12. To do a quick release of the steam and pressure, carefully turn the Pressure Release Switch/Valve to the Open position.

Natural Release Pressure

Turn the Duet off and unplug. Allow the Dueto to naturally release the pressure. To quickly release pressure, carefully turn the Pressure Release Switch/Valve to the “OPEN”position until all steam/pressure is released. Remember to always turn the Pressure Release Switch/Valve to the “OPEN” position before opening the Pressure Cooker Lid to ensure all pressure is released.

WARM

1. 1. Press the PRESSURE COOK.
   • The lights will be on for 1-2 seconds and then go out indicating those functions are available for use.
2. Set cooking time and temperature to your specifications.
3. Press WARM to engage the warm function and keep your food warm after cooking until you’re ready to serve.
4. Turn START/PAUSE to adjust the warming time, up to 24:00 (24 hours).
5. Press START/PAUSE to begin cooking. To cancel press WARM.
6. Press the WARM to adjust the warming time during cooking.
7. Use START/PAUSE to make any adjustments to the warming time.
8. Press TIME to see how much cooking time remains.
9. When the Duet finishes cooking it will automatically go into the Warm function. Once the Warm function time ends, the display will show End and the unit will beep 3 times.

Natural Release Pressure

Turn the Duet off and unplug. Allow the Duet to naturally release the pressure. To quickly release pressure, carefully turn the PressureRelease Switch/Valve to the “OPEN” position until all steam/pressure is released. Remember to always turn the PressureRelease Switch/Valve to the “OPEN” position before opening the Pressure Cooker Lid to ensure all pressure is released. Warm Used as an Independent Function

Warm can be used as its own function to keep food items warm.

1. Press the PRESSURE COOK.
   • The lights will be on 1-2 seconds then go out indicating those functions are available for use.
2. Press and hold WARM for 2 seconds. The Duet will automatically begin to warm.
3. Turn START/PAUSE to adjust the warm time up to 24:00 (24 hours).
4. Once the warm function time ends, the display will show End and the unit will beep 3 times.

PROG (Presets)
Use PROG to retrieve 100 Pressure Cook, 100 Air Fry, and 100 Combo Cook presets. It will also let you store up to 240 of your own presets (80 for each cooking function). Reference the back of the cook book for the entire list of presets.

Memory Recall

1. Press the PRESSURE COOK.
   • The lights will be on 1-2 secondsthen go out indicating those functions are available for use.
2. Press PROG to recall a program from the Duet’s Memory. The display willshow pressure cook, prog, and 1. The “1” indicates program number 1.
3. Turn START/PAUSE to the right (clockwise) to count up in programnumber and turn it to the left (counterclockwise) to count down in program number.
4. Once the number of the program that you want to use shows in the display, press the START/PAUSE.
5. The display will show the default time setting for that program as well as the default pressure setting.
   • Note : PRESSURE adjusts pressure, TIME, and START/PAUSE adjusts time.
6. Press START/PAUSE to begin the cooking process.
7. Once the Duet finishes cooking, the display will show End and the unit will beep 3 times.

Natural Release Pressure

Turn the Duet off and unplug. Allow the Duet to naturally release the pressure. To quickly release pressure, carefully turn the Pressure Release Switch/Valve to the “OPEN”  position until all steam/pressure is released to always turn the Pressure Release Switch/Valve to the “OPEN” position before opening the Pressure Cooker Lid to ensure all pressure is released.

To Program Your Own Unique Recipe Before Cooking

1. Press the PRESSURE COOK.
   • The lights will be on for 1-2 seconds and then go out indicating those functions are available for use.
2. Set your cooking functions for either SEAR, PRESSURE, DELAY, TIME, or WARM.
3. Once the cooking functions are programmed into the Duet, pressPROG. The display will show prog and 101.
4. Use START/PAUSE to scroll through the program memory slot numbers until you reach the number you would like to save the program to (101-180).
5. Once the desired program number is reached, press PROG a second time. The Duet will beep once and the program is saved into the memory for future recall.

To Program Your Own Unique Recipe After Cooking

1. Press the PRESSURE COOK.
   • The lights will be on 1-2 seconds then go out indicating those functions are available for use.
2. Set your cooking functions using SEAR, PRESSURE, DELAY, and WARM.
3. Once programmed into the Duet, press START/PAUSE. The Duet will begin the cooking process.
4. When done the unit will beep 3 times and the display will show End.
5. Press PROG, the display will show prog and 101.
6. Use START/PAUSE to scroll through the program memory slot numbers until you reach the number you would like to save the program to (101-180).
7. Once the desired program number is reached, press PROG a second time. The Duet will beep once and the program is saved into the memory and can be recalled later

View Current Program During Cooking

1. During cooking, press and hold down PROG. The display will show the program number currently running.
2. Release PROG to see the previous screen on the display.

Editing a Program

You can edit the programs you create (101-180) before or during the cooking process and save any changes.

1. Edit Before Cooking:
   • Press PROG and use the START/PAUSE to find the program number to edit.
   • Once the program number shows in the display, press STAGE until you reach the function you want to edit. Use START/PAUSE to adjust temperatures and times.
   • To add a function, press the function of choice and use START/ PAUSE to make your adjustments.
   • Once all edits are made, press PROG. The display will show prog and 101.
   • Use START/PAUSE to find the program number to save your edits to.
   • Press PROG again to save and store the edits for later recall.
2. Edit During Cooking:
   • During cooking press STAGE until you reach the function you want to edit. Use START/PAUSE to adjust.
   • To add a function, press the function of choice and use START/PAUSE to make your adjustments.
   • The unit will continue the cooking process with the edits that you have made.

Note: Functions that have already ended in the cooking cycle cannot be edited or added during cooking.• When cooking has finished, the unit will beep 3 times and the display will show End followed by SAVE.

• * Press PROG, and the display will show PROG and 101.

  • Use START/PAUSE to find the program number to save your edits to.
  • Press PROG again to save and store the edits for later recall.

Note: If any recipe is saved into a program (memory slot) that is already filled, the new recipe with set temperatures and times will override the previous program recipe (101-180 only). Preset temperatures and times for program recipes 1-100 can be adjusted. Adjusted temps and times will not be saved when a program number (1-100) is recalled once again.

CANCEL

• Press CANCEL at any time to cancel and end all operations of the Duet. Once CANCEL is pressed the display will show –:–, this is standby mode.

AIR FRYING INSTRUCTIONS

Getting Started

• SEAR, DELAY, WARM, TEMP, PROG, TIME, PREHEAT, and STAGE are available for use when air-frying.

1.  Plug the power cord into an electrical outlet.
2.  Press the AIR FRY.
   • The lights will be on for 1-2 seconds and then go out indicating those functions are available for use.
   • If the Lid is removed, open will also show in the display.
   • Note : PRESSURE is disabled during the use of the air fryer.
3.  Ensure the Air Fryer Lid is on the Duet and press START/PAUSE to begin cooking.
4. The display will show 00:15 (15 minutes).
   • The colon (:) will flash, indicating the Duet is currently cooking.
   • Turn START/PAUSE to adjust the cooking time, if desired.
   • Press TEMP to adjust the cooking temperature, if desired.
   • Turn START/PAUSE to adjust the cooking temperature.
5. To pause cooking, press START/PAUSE or remove the Air Fryer Lid.
   • The colon (:) will no longer flash. This indicates that Duet is paused.
   • If the Air Fryer Lid is removed to pause cooking, the display will show air fry, Lid, and open.
6. To resume cooking, simply return the Air Fryer Lid, and the colon (:) will begin to flash, indicating the Duet has resumed cooking.
7. Once the Duet finishes cooking, the display will show End and the unit will beep 3 times.

TEMP & TIME

1. Press TEMP or TIME at any time you want to see or adjust.
2. The temperature can be adjusted higher or lower by turning START/PAUSE clockwise or counterclockwise. You can adjust the temperature during cooking.
3. The cooking time can also be adjusted by pressing TEMP or TIME at anything during the cooking process.

Cooking time range

60F~275F| 00:00 – 99:99
280F~345F| 00:00 – 10:00
350F~400F| 00:00 – 01:00

DELAY
Delay can be used with the Air Fry function.

1. Press AIR FRY.
   • The lights will be on 1-2 seconds then go out indicating those functions are available for use.
   • The display will show air fry, temp, and 360F. If the Lid is removed, open will also show in the display. Place the Lid on the Duet and open will no longer be lit.
2. Set cooking functions, as described in this manual, to your specifications.
3. Press DELAY to delay cooking for designated time period, up to 24:00 (24 hours). The display will show air fry, delay, time, and 01:00 (1 hour).
4. Turn START/PAUSE to adjust the delay time up to 24:00 (24-hours).
5. Press START/PAUSE to begin the delay time countdown. Duringthe Delay time countdown, the colon (:) will flash, indicating the countdown has begun.
6. Delay time can be added or reduced at any time by turning the START/PAUSE.
7. Once the delay time countdown has ended, the Duet will automatically go into the cooking cycle.
8. To cancel the Delay function, press DELAY. If operating, the Duet will move into the next phase of cooking.

STAGE

Stage cooking is used to cook foods at different temperatures and times throughout the cooking process. Up to 5 stages of cooking can be set up. DELAY, PREHEAT, SEAR 1, SEAR 2, AND WARM are NOT considered stages. Stage 1 cooking is the default (360F for 15 minutes).

1. Plug the power cord into an electrical outlet.
2. Press AIR FRY.
   • The lights will be on for 1-2 seconds and then go out indicating those functions are available for use. The display will show air fry, temp, and 360F. This is Stage 1.
3. Adjust the cooking temperature by turning START/PAUSE until the desired cooking temperature is reached.
4. Press TIME and use START/PAUSE to adjust Stage 1 cooking time.
5. To add an additional stage, press STAGE once. The display will show stage, and 2 (above stage). This is Stage 2 cooking.
6. Adjust Stage 2 cooking temperature by turning START/PAUSE until the desired cooking temperature is reached.
7. Press TIME, the display will show 00:00, time, stage, and 2 (above the stage). Use START/PAUSE to adjust Stage 2 cooking time.
8. To set additional stage cooking settings, repeat steps 5-7.
   • The number above the stage will change after you press STAGE and set the temperature and time.
   • After Stage 5, when STAGE is pressed again the unit will go back to Stage 1. The display will show Stage 1 set cooking temperature, temp, stage, and 1 (above stage).
9. If you only want 2 stages of cooking, leave the time at 00:00 for stages 3-5 and those stages will be skipped.
10. Press START/PAUSE to begin cooking. The unit will cook with the set functions.
11. During cooking, press STAGE to see and adjust upcoming cooking stages and cooking functions (sear 1 & 2, preheat, and warm).
12. When finished cooking the display will show End and the unit will beep 3 times.

Notes:

• The display will only indicate the stage cooking number when 2 or more stages are used.
• The display will not show stage cooking if only one stage of cooking is used.
• Stage 1 default: 360F, 00:15
• Stage 2-5 default: 360F, 00:00
• If no time is set for stages 2-5, those stages will be skipped in the cooking cycle.

PREHEAT

When air-frying use the Air Fryer Lid.

1. Press AIR FRY.
   • The lights will be on 1-2 seconds and then go out indicating those functions are available for use.
   • The display will show air fry, temp, and 360F. If the Lid is removed, open will also show in the display. Place the Lid on the Duet and open will no longer be lit.
2. Set cooking functions, as described in this manual, to your specifications.
3. Press PREHEAT to engage the preheat function. The display will show air fry, set cooking temperature, pre, and temp.
   • The Duet will ALWAYS preheat to the cooking temperature of the NEXT cooking cycle.
4. Press START/PAUSE to begin preheating. The Duet will begin preheating to the set temperature.
   • The display will show air fry, set cooking/preheat temperature (flashing), pre, and temp.
   • During preheating the temperature can be adjusted by turning START/PAUSE.
   • The cooking time can also be adjusted by pressing TIME then adjusting by turning START/PAUSE.
5.  When the Duet reaches the preheat temperature it will go into a 5-minute hold. The unit will maintain the preheat temperature during this 5-minute hold.
   • During the 5-minute hold, the display will show 5 (flashing), ready, and temp, and the unit will beep 3 times.
   • The cooking temperature can be adjusted by turning START/PAUSE during the 5-minute hold.
   • The cooking time can also be adjusted by pressing TIME then adjusting by turning START/PAUSE.
   • If no action is taken within the 5-minute hold, the Duet will automatically go into standby mode..
6. Remove the Air Fryer Lid and place your food into the unit. Replace the Air Fryer Lid. The Duet will begin cooking at the set temperature and time.
7. The preheat cycle can be canceled at any time by pressing PREHEAT. The unit will end the preheat cycle and automatically go into the next cooking cycle.
8. When the unit is finished cooking the display will show End and the unit will beep 3 times.

SEAR

Sear 1 will always be directly BEFORE regular stage cooking and Sear 2 will always be directly AFTER regular stage cooking.

Sear 1

The default sear 1 temperature is 400˚F and the default sear 1 time is 5 minutes (00:05).

1. Adjust your cooking temperatures and times for stage cooking.
2. Press SEAR one (1) time. Sear 1 searing temperature can be adjusted by turning START/PAUSE. 400˚F is the maximum searing temperature.
   • Press TIME and use START/PAUSE to adjust the sear 1 searing time up to 5 minutes (00:05).
3. Press START/PAUSE to begin cooking. The display will show sear 1 (flashing), time, and the set sear time (00:05 default) with the colon (:) flashing.
4. Once the Sear 1 cycle is complete the unit will automatically go into stage (regular) cooking.
5. When the unit is finished cooking the display will show End and the unit will beep 3 times.

Sear 1 & 2

Sear 1 & 2 is used to sear before and after regular stage cooking.

1. Adjust your cooking temperatures and times for stage cooking.
2. Press SEAR one time and set your sear 1 temperature and time. The default is 400˚F for 5 minutes. Press SEAR again. The display will show 400F, sear, 2 (flashing), and temp.
3. Adjust the sear 2 temperature and time. Default is 400F for 5 minutes
4. Press START/PAUSE to begin cooking. The display will show sear 1 (flashing), 2, time, and the set sear 1 time with the colon (:) flashing.
5. Once the Sear 1 cycle is complete the unit will beep once and will automatically go into regular stage cooking. The display will show sear 2, time, and the set regular stage cooking time (00:15 default) with the colon (:) flashing.
6. Once the stage cooking cycle is complete the unit will beep once and will automatically go into sear 2 cooking. The display will show sear 2 (flashing), time, and the set sear time (00:05 default) with the colon (:) flashing.
7. When the unit is finished cooking the display will show End and the unit will beep 3 times.

Sear 2

Default Sear 2 temperature is 400˚F and default sear 2 time is 5 minutes (00:05).

1. Adjust your cooking temperatures andtimes for stage cooking.
2. Press SEAR 3 times. This will engage the Sear 2 function.
3. The display will show 400F, sear, 2 (flashing), and temp.
   • Sear 2 searing temperature can be adjusted by turning START/PAUSE. 400˚F is the maximum searing temperature.
   • Press TIME and turn START/PAUSE to adjust the sear 2 searing time up to 5 minutes (00:05).
4. Press START/PAUSE to begin cooking. The display will show sear 2 , time, and the set regular stage cooking time (00:15 default) with the colon (:) flashing.
5. Once the stage cooking cycle is complete the unit will automatically go into sear 2 cooking. The display will show sear 2 (flashing), time, and the set sear time (00:05 default) with the colon (:) flashing.
6. When the unit is finished cooking the display will show End.
7. Press SEAR 4 times until sear, 1, and 2 are no longer lit in the display, to clear the Sear function.

WARM

1. Set cooking functions, as described in this manual, to your specifications.
2. Press WARM to engage the warm function and keep your food warm after cooking until you’re ready to serve.
3. The display will show air fry, temp, warm, and 145F.
4. Turn START/PAUSE to adjust the warm temperature up to 200˚F.
5. Press TIME to adjust the warming time.
6. The display will show air fry, warm, time, and 01:00 (1 hour).
7. Use START/PAUSE to adjust Warm time up to 3 hours (03:00).
8. Press START/PAUSE to begin cooking.
9. To cancel the Warm function at any time, simply press WARM.
10. To adjust the Warm setting during cooking, press STAGE until warm and the set warm temperature appear in the display.
11. To adjust the warm time during cooking, press TIME and use START/PAUSE to adjust.
12. To see the current running function, press STAGE until that function is flashing in the display.
13. When the Duet finishes cooking it will automatically go into Warm function.
14. When the Warm function ends, the Duet will beep 3 times and the display will show End.

Warm Used as an Independent Function :

1. Warm can be used independently as its own function to keep food items warm.
2. Press and hold WARM for 2 seconds. The Duet will automatically begin to warm.
3. The display will show air fry, temp, warm, and 145F.
4. Turn START/PAUSE to adjust the warm temperature up to 200˚F.
5. Press TIME to adjust the warming time.
6. The display will show air fry, warm, time, and 01:00 (1-hour).
7. Use START/PAUSE to adjust warm time up to 3 hours (03:00).
8. Once the warm function time ends, the display will show End with three beep sounds.

PROG

Represents program memory entry (the storage of frequently used cooking settings) and program memory recall (retrieval of cooking settings).

Memory Recall

1. Press PROG, the display will show air fry, prog and, 1.
   • Use START/PAUSE to choose the desired program number to recall.
   • Numbers 1-100 are preset programs.
   • There is storage space for an additional 80 recipes of your own. This will be covered in Program Your Recipe below.
2. Once the program number is chosen, press START/PAUSE to begin cooking. You can make temperature and time adjustments if desired.
3. The unit will cook at the programmed settings.
4. There are 100 preset programs already programmed into the Duet (#1-100). There are an additional 80 memory slots for you to save your own unique recipes (#101-180).

Program Your Own Recipe Before Cooking:

1. Set cooking functions, as described in this manual, to your specifications.
2. Press PROG, and the display will show air fry, prog, and 101.
3. Use START/PAUSE to choose the desired program number to save the program to (101-180).
4. Once the program number is chosen, press PROG again to store and save the program to your chosen program number. The program is now stored and available for future recall.
5. Press START/PAUSE to begin cooking the program.

Program Your Own Recipe During Cooking:

1. Set cooking functions, as described in this manual, to your specifications.
2. Press START/PAUSE to begin cooking.
3. During cooking, press PROG. The display will show air fry, prog, and 101.
4. Use START/PAUSE to choose the desired program number to save the program to (101-180).
5. Once the program number is chosen, press PROG again to store and save the program to your chosen program number. The program is now stored and available for future recall.
6. The unit will continue to cook the recipe programmed.

Program Your Own Recipe After cooking:

1. Set cooking functions, as described in this manual, to your specifications.
2. Press START/PAUSE to begin cooking.
3. When the cooking process is finished, and the display shows End, press PROG. The display will show air fry, prog, and 101.
4. Use START/PAUSE to choose the desired program number to save the program to (101-180).
5. Once the program number is chosen, press PROG again to store and save the program to your chosen program number. The program is now stored and available for future recall.

View Current Program During Cooking :

You can view the current cooking program number.

1. During cooking, press and hold PROG for 2 seconds.
2. The display will show the currently running program.
3. Release PROG to see the previous screen on the display.

View Programmed Cooking Functions:

You can view all cooking functions associated with a program before or during the cooking process.

1. View Before cooking:
   • Press PROG and find the program number to review using START/PAUSE.
   • Once the program number shows in the display, press STAGE to review each phase of cooking.
   • Adjustments to temperature and time can be made for each function at this time.
2. View During cooking:
   • Press STAGE to review each phase of cooking.
   • Continue to press STAGE to scroll through all programmed functions for that program number.
   • Adjustments to temperature and time can be made for each function at this time.
   • Editing a Program: You can edit the programs you create before or during the cooking process and save any changes.

Edit Before Cooking:

1. *  Press PROG and find the program number to edit using START/PAUSE.

   •  Once the program number shows in the display, press STAGE until the function you would like to edit shows in the display.
   • Using the TEMP, TIME, and START/PAUSE, make the edits to temperature and time as desired.
   • Once all edits are made, press PROG. The display will show air fry, prog, and 101.
   • Use START/PAUSE to find the program number to save your edits to.
   • Press PROG again to save and store the edits.
2. Edit During Cooking:
   • During cooking, press TEMP and use START/PAUSE to adjust the cooking temperature.
   • Press TIME and use START/PAUSE to adjust the cooking time.
   • If there are more cooking functions that you would like to edit, press STAGE until you reach the function you would like to edit.
   • Use the TEMP, TIME, and START/PAUSE to make edits.
   • The Duet will continue the cooking process with the edits that you have made.

Note : Functions that have already ended in the cooking cycle cannot be adjusted.

• Once all edits are made, press PROG. The display will show air fry, prog, and 101.
• Use START/PAUSE to find the program number to save your edits to.
• Press PROG again to save and store the edits.
• When cooking has finished, the unit will beep 3 times and the display will show End followed by SAVE.

Note: If you save any recipe to an already-filled memory slot, the new recipe will override the previous recipe. Any edits to a preset program (1-100) can only be saved and stored into program numbers 101-180. You cannot save and adjust preset program to its original preset program number.

COMBO COOK

Combo cooking allows you to set both pressure cooker settings and air fryer settings at the beginning instead of programming in the middle of cooking. PRESSURE, TEMP, TIME, DELAY, SEAR, STAGE, WARM, and PROG are available for use with the Combo Cook function.

1. Plug the power cord into an electrical outlet.3
2. Press COMBO COOK.
   • The lights will be on 1-2 seconds then go out indicating those functions are available for use. The display will show pressure cook.
3. Set the pressure cooker settings.
4. Once pressure cooker settings have been entered, press COMBO COOK a second time.
   • The lights on SEAR, STAGE, TEMP, TIME, PROG, and WARM will light up, indicating those functions are available for use.
   • The display will show air fry, temp, and 360F.
5. Set the air fryer settings.
6. Press START/PAUSE when all settings are entered and the pressure-cooking portion of your cooking is ready to go. Make sure the Pressure Cooker Lid is properly in place. The Duet will first cook the pressure cooker part of the recipe.
7. Allow the Duet to naturally release the pressure. To quick release pressure, carefully turn the Pressure Release Switch/Valve to the “OPEN” position until all steam/pressure is released. Remember to always turn the Pressure Release Switch/Valve to the “OPEN” position before opening the Pressure Cooker Lid to ensure all pressure is released.
8. Replace the Pressure Cooker Lid with the Air Fryer Lid.
9. Press START/PAUSE again to resume the air- frying potion of cooking.
10. When all cooking is complete, the unit will beep 3 times and the display will show End.

Note: The Program function works the same as it does in both the PRESSURE COOK and AIR FRY sections with one difference: In order to activate the COMBO COOK, you will need to press COMBO COOK. This will allow you access and save preset programs for COMBO COOK.

CLEANING & MAINTENANCE

Before First Use:

• Remove all the packaging materials.
• Remove the glue and labels on the appliance.
• Clean the Stainless Steel Inner Pot, Stainless Steel Reversible rack, Non-Stick Air Fry Basket, and Air Fry Basket Diffuser thoroughly with hot water, a nonabrasive sponge, and mild dish detergent, or in the dishwasher, top rack only. Wipe the insides and outside of the Duet with a wet cloth. Do not immerse the Duet in water. Dry thoroughly.

Note: This appliance also cooks using hot air. NEVER fill the Duet with oil when air-frying.

Cleaning

ALWAYS turn off, unplug, and allow the Duet and all parts to completely cool down BEFORE cleaning. Clean the Duet after each use. Removing parts from the unit will allow the Duet to cool down faster.

IMPORTANT – Do not immerse base and lids in water or attempt to cycle through the dishwasher. The outer surface may be cleaned by wiping carefully with a damp dishcloth or sponge. Make sure unit has cooled completely prior to cleaning.

DO NOT USE HARSH ABRASIVES OR SCOURING PADS TO CLEAN DUET OR ANY PARTS, as scratching the surfaces may occur.

1. Unplug the Duet and allow to cool.
2. Clean the Base, Lids, and control panel of Duet with a damp cloth or paper towel. Dry thoroughly.
3. Clean the Stainless Steel Inner Pot with warm or hot water and mild detergent. Dry thoroughly before returning to Duet  For tougher cooked-on foodparticles soak Pot in warm water first. Use a soft brush or cloth to remove particles.
4. The Pressure Cooker Lid can be cleaned with water and mild detergent soap. Dry thoroughly. DO NOT clean in the dishwasher.
5. The Food Blocking Cap is removable. Wash using water and mild detergent. Return to the unit when dry. The Duet will not operate properly without part installed.
6. Yhe Non-Stick Air Fry Basket can be cleaned using water and a soft cloth or paper towel. Or, clean in the dishwasher, top rack only. For tougher particles, soak with hot water before cleaning with a soft cloth.
7. Clean the Air Fryer Lid by wiping the outside and insides with a wet cloth or paper towel. Dry thoroughly. DO NOT clean in the dishwasher.
8. Clean the Air Fry Basket Diffuser thoroughly with warm or hot water, a nonabrasive sponge, and mild dish detergent, or in the dishwasher, top rack only.
9. Gently clean the Pressure Release Switch/Valve with a damp, soft cloth or paper towel.
10. Clean the Stainless Steel Reversible Rack with hot water and a nonabrasive sponge. For tough buildup, soak before removing particles with a soft brush, cloth, or paper towels.

Note : Dry all parts gently with a clean, dry cloth or paper towel or air-dry before returning to the appliance.

Cleaning and Removing the Silicone Gasket from the Pressure Cooker Lid.

MAKE SURE THE SILICONE GASKET HAS NO CRACKS OR IS IN ANY WAY DAMAGED. THE SILICONE GASKET MUST BE INSTALLED IN LID FOR PRESSURE COOKER FUNCTION OF DUET TO WORK.
Removing the Silicone Gasket

• With one hand holding the Lid down, gently pull the Silicone Gasket up from the Pressure Cooker Lid.

Installing the Silicone Gasket

• Line up the Silicone Gasket on top of the metal ring.
• Gently push the Silicone Gasket, making sure you see the metal ring is inside the Silicone Gasket’s grove. Continue pushing the Silicone Gasket all around.

Note : Clean the Silicone Gasket under lightly running warm water. Allow to air-dry.

Cleaning Pressure Indicator Valve

Remove the Silicone Valve Gasket underneath the Lid covering the bottom of the Pressure Indicator Valve. When removed, the Pressure Indicator Valve will be released. If needed, clean the Pressure Indicator Valve and Silicone Valve Gasket before replacing.
When clean and dry, place the Pressure Indicator Valve back through its hole. Replace the Silicone Valve Gasket over the bottom of the Pressure Indicator Valve. Ensure that the fit is snug and Pressure Indicator Valve is moving up and down freely.

Air Fryer Lid Holder

Use Air Fryer Lid Holder for Air Fryer Lid only to prevent it from touching hot surfaces. Place on Lid Holder to cool down Air Fryer Lid.

1. Place bottom of Air Fryer Lid on two lower horizontal bars with rim resting in between each.
2. Allow Lid to lean against the curved bar of Lid Holder.
3. Ensure Lid is correctly in place and secure on Holder.

The Duet is taking a longer time to come up to correct pressure.

1. Cooking times vary based on selected temperatures, the current temperature of the Inner Pot, and temperature or amount of ingredients used.
2. Make sure the Silicone Gasket in the Lid is properly in place and flush against rim of Lid, all the way around.
3. Make sure the Pressure Cooker Lid is locked into place and the Pressure Release Switch/Valve is in the “CLOSE” position. When the Lid is properly locked, the “Lock” icon will appear in the display.

You are unsure if whether or not the Duet is pressurizing inside the Inner Pot.

• “PH” with the colon (:) will be flashing, indicating it is pressurizing.

The time is counting down noticeably slower on the Duet.

• The hours may have been set, and not the minutes on the unit. When the time is set, HH:MM will be displayed. The time will increase/decrease 1-minute increments.

Steam is being released from the Pressure Release Valve when pressure cooking.

• This is normal. When pressure is cooking, some steam will be released.

Pressure Cooking Lid is NOT removing easily from the Duet.

• As an added safety feature, the Duet will only open once all pressure has been released. Allow the Duet to Natural Release pressure and always Quick Release afterward to make sure all pressure/steam is released: Turn the Pressure Released Switch/Valve to the “OPEN” position. Once all pressure/steam is released turn the Pressure Cooker Lid counterclockwise to open and lift up away from you.

TROUBLESHOOT GUIDETROUBLESHOOT GUIDE

The Pressure Release Switch/Valve is loose.

The Pressure Release Switch/Valve was designed to be loose for an efficient, easier movement from the “CLOSE” position to the “OPEN” position. The Switch/Valve was engineered this way on the Pressure Cooker Lid to regulate pressure and release small amounts of steam from the Duet when pressure- cooking.

Note: ALWAYS turn the Pressure Release Switch/Valve to the “CLOSE” position when pressure-cooking or, at first, as part of the beginning of the combo-cooking process. Make sure to turn the Pressure Release Switch/Valve all the way to “OPEN” when performing a Quick Release.

The Duet is making a hissing sound and not building

up pressure.

1.     Make sure you have turned the Pressure Release Switch to the “CLOSE” position.

2.     Silicone Gasket is not properly in place in the rim of the Lid. Stop the cooking process, perform a Quick Release until all steam/pressure is released, turn off and unplug unit, and then carefully remove the Lid. Allow Lid and Gasket to cool. Press down on the Silicone Gasket into the groove of the Lid, all the way around. You should be able to slightly tug on the Gasket while rotating. Refer to Cleaning and Removing the

Silicone Gasket from Pressure Cooker Lid under Cleaning

& Maintenance.

How long does it take for the Duet to release pressure?
Natural Release can take 20 minutes or more depending on the food and ingredients. For Quick Release, it can take 2 minutes or more depending on the food and ingredients.
Error Code LID is displayed and unit is not cooking.

1.     The wrong lid is being used for specific cooking function. Place

the correct lid on the Duet.

2.     The lid is not properly in place on the Duet. Ensure lid is correctly in place. The Pressure Cooker Lid is not properly in place and not locked. Make sure Lid is in place and the Lock icon is displayed.

3.     If correct lid is on unit and correctly in place (or locked) and error LID is still displayed, turn OFF, unplug unit, and contact Customer Service.

Error Code POT is displayed and unit is not cooking.
Pot was not placed in or is not in unit correctly. Place pot in unit before cooking. Make sure the pot is placed in Duet correctly.
Error Code Er1 is displayed and unit is not cooking.
Turn the unit off and unplug to cool. If still not working after cooling and turned on, contact Customer Service.
Error Code Er2 is displayed and unit is not cooking.
Pressure Cook Temp over 340˚F.
Error Code Er3 is displayed and unit is not cooking.
When pressure cooking the pressure is over 50kPa. Turn off and allow to completely cool. Turn on again. If still not working contact Customer Service.
Error Code Err1 is displayed and unit is not cooking.
Temperature Sensor Short Circuit. Contact Customer Service.
Error Code Err2 is displayed and unit is not cooking.
Temperature Sensor is open. Contact Customer Service.
Error Code Err5 is displayed and unit is not cooking.
The unit has a faulty Pressure sensor. Contact Customer Service.
Error Code Err6 is displayed and unit is not cooking.

The unit has a faulty HIGH Pressure sensor. Contact Customer Service.
Error Code Err7 is displayed and unit is not cooking.
The unit has a faulty LOW Pressure sensor. Contact Customer Service.

AIR-FRY TROUBLESHOOTING

The Duet is not turning on or working.

1.     The Duet is not plugged in.

2.     Air Fry Basket is not in the Duet. The Stainless Steel Inner Pot and Diffuser is not in the Duet. Insert the plug into an appropriate grounded power socket. Place the Air Fry Basket into the Duet. Place the Diffuser and Stainless Steel Inner Pot in unit before placing

Basket inside.

The ingredients fried in the Air Fry Basket are not completely cooked.
1.     Too many ingredients were used. The cooking temperature is too low.

2.     The cooking time is too short.

3.     Remove some ingredients from Air Fry Basket; smaller batches air-fry more evenly. Cook at a higher temperature. Set the Duet to air-fry for a longer time.

Cannot place Air Fryer Lid on properly.
1.     The Air Fry Basket is overfilled. The Air Fry Basket is not

placed in the Stainless Steel Inner Pot correctly.

2.     Do not fill the Air Fry Basket more than 4/5 full. Place the Air Fry Basket in the Stainless Steel Inner Pot properly so rim of Basket is completely inside Inner Pot.

The food is fried unevenly.

1.     Certain types of ingredients need to be shaken halfway through the cooking time.

2.     Ingredients that are on the top need to be shaken

halfway through the cooking time.

Fried snacks are not crispy when they come out

of the Duet.

1.     You used a type of snack meant to be prepared in a tradi- tional deep fryer.

2.     Use snacks designed to be baked in a traditional oven, or lightly brush some olive oil onto the snacks before placing

into the Duet for a crispier result.

White smoke is coming out of the product.
1.     You are frying greasy foods. The Air Fry Basket and Stainless Steel Inner Pot or contains greasy residue from previous uses.

2.     When preparing greasy ingredients in the Duet, large amounts of oil can smoke and infiltrate the Air Fry Basket or Stainless Steel Inner Pot. The oil will produce white smoke and the Air Fry Basket or Stainless Steel Inner Pot might become hotter than usual. This will not affect the final cooking result. White smoke is caused by grease heating up in the Air Fry Basket or Inner

Pot. Make sure you clean Air Fry Basket and Inner Pot properly after use.

French fries are fried unevenly in the Duet.
1.     You did not soak the potato sticks properly before air- frying them.

2.     You did not use the right potato type or they were not fresh.

3.     Soak potato sticks in a bowl of water for at least 30 minutes, remove them, and dry with paper towels. Use fresh potatoes and make sure they stay firm

during air-frying.

The food is fried unevenly.

1.     Certain types of ingredients need to be shaken halfway through the cooking time.

2.     Ingredients that are on the top need to be shaken

halfway through the cooking time.

Fried snacks are not crispy when they come out

of the Duet.

1.     You used a type of snack meant to be prepared in a tradi- tional deep fryer.

2.     Use snacks designed to be baked in a traditional oven, or lightly brush some olive oil onto the snacks before placing

into the Duet for a crispier result.

White smoke is coming out of the product.
1.     You are frying greasy foods. The Air Fry Basket and Stainless Steel Inner Pot or contains greasy residue from previous uses.

2.     When preparing greasy ingredients in the Duet, large amounts of oil can smoke and infiltrate the Air Fry Basket or Stainless Steel Inner Pot. The oil will produce white smoke and the Air Fry Basket or Stainless Steel Inner Pot might become hotter than usual. This will not affect the final cooking result. White smoke is caused by grease heating up in the Air Fry Basket or Inner

Pot. Make sure you clean Air Fry Basket and Inner Pot properly after use.

French fries are fried unevenly in the Duet.
1.     You did not soak the potato sticks properly before air- frying them.

2.     You did not use the right potato type or they were not fresh.

3.     Soak potato sticks in a bowl of water for at least 30 minutes, remove them, and dry with paper towels. Use fresh potatoes and make sure they stay firm

during air-frying.

French fries are not crispy when they come out

of the Duet.

1.     The crispiness of the fries depends on the amount of oil and water in the fries.

2.     Make sure you dry the potato sticks properly before adding oil. Cut the potato sticks smaller and dry them for a crispier result. Add slightly more oil on potatoes before placing in Duet for a crispier result.

If the unit needs to be replaced or returned to the manufacturer, please contact Customer Service Department at: 1-877-689-2838 or help@nuwavenow.com.
Error Code LID is displayed and unit is not cooking.

1.     The wrong lid is being used for specific cooking function. Place

the correct lid on the Duet.

2.     The lid is not properly in place on the Duet. Ensure lid is correctly in place.

3.     If correct lid is on unit and correctly in place (or locked) and error LID is still displayed, turn OFF, unplug unit, and contact Customer Service.

Error Code POT is displayed and unit is not cooking.
Pot was not placed in or is not in unit correctly. Place pot in unit before cooking. Make sure the pot is placed in Duet correctly.
Error Code Er1 is displayed and unit is not cooking.
Turn the unit off and unplug to cool. If still not working after cooling and turned on, contact Customer Service.
Error Code Err1 is displayed and unit is not cooking.
Temperature Sensor Short Circuit. Contact Customer Service.

LIMITED WARRANTY

• The NuWave Duet™ Pressure Cooker & Air Fryer Combo

THE MANUFACTURER WARRANTS

• The Duet, including the Stainless Steel Inner Pot, Stainless Steel Reversible Rack, Air Fryer Basket, Air Fryer Basket Diffuser, and water tray are to be free from manufacturer defects.
  All electrical components are warranted for 1 year from the date
  of purchase, under normal household use, and when operated
  in accordance with the Manufacturer’s written instructions. The Manufacturer will provide the necessary parts and labor to repair any part of the Duet at NuWave LLC Service Department. After the expiration of the warranty, the cost of the labor and parts will be the responsibility of the owner.

THE WARRANTY DOES NOT COVER

• The Limited Warranty is voided if repairs are made by an unauthorized dealer or the serial number data plate is removed or defaced. Normal deterioration of finish due to use or exposure is not covered by this Warranty. This Limited Warranty does not cover failure, damages
  or inadequate performance due to accident, acts of God (such as lightning), fluctuations in electric power, alterations, abuse, misuse, misapplications, corrosive-type atmospheres, improper installation, failure to operate in accordance with the Manufacturer’s written instructions, abnormal use or commercial use. NuWave LLC reserves the right to void the Limited Warranty, where allowable by law, for products purchased from an unauthorized dealer.

TO OBTAIN SERVICE

• The owner shall have the obligation and responsibility to: pay for all services and parts not covered by the warranty; prepay the freight to and from the Service Department for any part or system returned under this warranty; and carefully package the product using adequate padding material to prevent damage in transit. The original container is ideal for this purpose. Include in the package the owner’s name, address, daytime telephone number, a detailed description of the problem, and your “RGA number.” (Call 1-877-689-2838) or email help@nuwavenow.com to obtain the RGA number (Return Goods Authorization number). Provide the cooking system model & serial number and proof of date of purchase (a copy of the receipt) when making claims under this warranty.

MANUFACTURER’S OBLIGATION

• The Manufacturer’s obligation under this Limited Warranty is limited, to the extent allowable by law, to repairing or replacing any part covered by this Limited Warranty which upon examination is found to be defective under normal use. The Limited Warranty is applicable only within the continental United States and only to the original purchaser of the manufacturer’s authorized channels of distribution. THE LIMITED WARRANTY MAY NOT BE ALTERED, VARIED OR EXTENDED EXCEPT BY WRITTEN INSTRUMENT EXECUTED BY THE MANUFACTURER. THE REMEDY OF REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS LIMITED WARRANTY IS EXCLUSIVE. IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES TO ANY PERSON, WHETHER OR NOT OCCASIONED BY NEGLIGENCE OF THE MANUFACTURER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, COSTS OF SUBSTITUTION, PROPERTY DAMAGE, OR OTHER MONEY LOSS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation exclusions may not apply. This Limited Warranty gives specific legal rights, and there may also be other rights that vary from state to state. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED ABOVE, THE MANUFACTURER MAKES NO WARRANTIES EXPRESSED OR IMPLIED ARISING BY LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ANY OTHER PERSON. READ YOUR OWNER’S MANUAL. IF YOU STILL HAVE ANY QUESTIONS ABOUT OPERATION OR WARRANTY OF THE PRODUCT, PLEASE CONTACT NUWAVE LLC. DISPUTE RESOLUTION PROCEDURE. For disputes relating to use of the website or use or purchase of a NuWave product or service(collectively “Disputes”), you agree to first contact NuWave LLC at 877-689-2838 (phone), 847-367-5486 (facsimile), or legal@ nuwavenow.com (email). If we cannot resolve your dispute informally, any and all disputes shall be submitted to final and binding arbitration. You may start the arbitration process by submitting in writing a demand to the American Arbitration Association (“AAA”) and sending a copy to NuWave. NuWave will pay all filing costs. A single arbitrator of the AAA will conduct the arbitration in a location convenient to you or by phone. The arbitrator’s award will be binding and may be entered as a judgment in a court of competent jurisdiction. The arbitration will be conducted in accordance with the provisions of AAA’s Commercial Arbitration Rules and Mediation Procedures in effect at the time of submission of your demand for arbitration. See https://www.adr.org/sites/default/files/CommercialRules_Web.pdf. Except as may be required by law as determined by an arbitrator, no party or arbitrator may disclose the existence, content, or results of any arbitration hereunder without prior written consent of both parties.

A. WAIVER OF RIGHT TO SUE. By agreeing to arbitration you understand that, to the maximum extent permitted by law, you are agreeing to waive your right to file suit in any court, to a court hearing, judge trial, and jury trial.

• B. CLASS ACTION WAIVER. To the maximum extent permitted by law you expressly agree to refrain from bringing or joining any claims in any representative or class-wide capacity, including but not limited to, bringing or joining any claims in any class action or class-wide arbitration.
• C. OPT OUT PROCEDURE. To opt out of arbitration you must contact NuWave. To request to opt out of arbitration contact us at legal@ nuwavenow.com (email), NuWave LLC, 1795 N. Butterfield Road, Libertyville, IL 60048, U.S.A., 847-367-5486 (fax), or 877-689-2838 or 224-206-3019 (phone). You will have thirty (30) days from the date of product delivery to opt out of arbitration with respect to any dispute arising out of or relating to use or purchase of any NuWave product. If more than 30 days have passed you are not eligible to opt out of arbitration and will have waived your right to sue or participate in a class action with respect to the dispute arising out of your purchase or use of a NuWave product. For any dispute arising out of your use of NuWave’s website, you have thirty (30) days from the date you provided information to the website to opt out of arbitration. If more than 30 days have passed you are not eligible to opt out of arbitration and you will have waived your right to sue and participate in a class action with respect to the dispute arising out of your use of NuWave’s website.
• D. SOME MATTERS ARE NOT SUBJECT TO ARBITRATION. Notwithstanding the foregoing, the following shall not be subject
  to arbitration and may be adjudicated only in the state and federal courts of Illinois: (i) any dispute, controversy, or claim relating to
  or contesting the validity of our intellectual property rights and proprietary rights, including without limitation, patents, trademarks, service marks, copyrights, or trade secrets; (ii) an action by a party for temporary, preliminary, or permanent injunctive relief, whether prohibitive or mandatory, or other provisional relief; or (iii) interactions with governmental and regulatory authorities. You expressly agree to refrain from bringing or joining any claims in any representative or class-wide capacity, including but not limited to, bringing or joining any claims in any class action or any class-wide arbitration.

CONTACT INFORMATION

• READ YOUR OWNER’S MANUAL
• If you still have any questions about operation or warranty of the product, please contact NuWave LLC at: 1-877-689-2838
• email help@nuwavenow.com.

As a special thank-you for registering your NuWave unit, you’ll automatically receive an additional 3 months added to your limited manufacturer’s warranty!* All you have to do is follow these simple steps.

1. Using your smartphone or smart device, scan the QR code located on the unit label on the back of the unit.

2. You will be directed to NuWave’s product registration page with your unit’s unique serial number automatically entered in the appropriate field.
   NOTE: If you do not have a web-enabled smart device, simply visit nuwavenow.com/QR and manually enter your unit’s serial number.

3. Fill out the remaining information and complete the optional survey.

4. Once you submit your information, you will receive a confirmation email containing your extended
   warranty details.

   • Open your mobile app store (App Store, Google Play).
   • Search for “QR code readers.”
   • Simply download the QR code reader to your phone, open it, scan the code and you are ready to go.
     NOTE: You may need to open your downloaded QR code reader each time you want to scan a QR code.

5. Register your product within 1 year of date of purchase for a free 3-month extension of your limited warranty.

References

• Nuwave® | Air Purifier, Air Fryer, Indoor Grill, Oven and More
• Nuwave

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