nuwave 28401 Portable Rechargeable Self-Cleaning On-The-Go Blender Owner’s Manual
- October 28, 2023
- nuwave
Table of Contents
28401 Portable Rechargeable
Self-Cleaning On-The-Go Blender
Owner’s Manual Questions or Concerns?
Toll Free: 1-877-689-2838 • help@nuwavenow.com
(Mon-Fri 7:30am-4:30pm CST)
28401 Portable Rechargeable Self-Cleaning On-The-Go Blender
WELCOME
To The NuWave® Family!
Congratulations on your NuWave ® On-The-Go Blender purchase!
We’re incredibly excited for you as you begin your healthy home cooking
journey with your new blender.
We want to make sure you get the most out of your blender, so we have provided
detailed instructions here in this manual.
We want every step of your NuWave® experience to be as easy and rewarding as possible, so if you have any questions, comments, or concerns, please don’t hesitate to contact Customer Service by calling 1-877-689-2838 • help@nuwavenow.com (Mon-Fri 7:30am4:30pm CST).
Connect with us!
#nuwavenow
IMPORTANT SAFEGUARDS
HOUSEHOLD USE ONLY
- READ ALL INSTRUCTIONS BEFORE USE
Operating safety precautions
The following items are all designed to ensure the safe operation of the
equipment, and to avoid accidents and undue losses. Please strictly abide by
them. Use only with Listed/Certified ITE Power Supply.
WARNING
Possibility of serious personal injury or death due to misuse.
- This blender is intended for household use only.
- This blender should be used on a safe, stable surface.
- If there are abnormal sounds, smells, or smoke during use, turn the blender off immediately and contact Customer Service.
- Before using, ensure that the USB-C cable is in good condition, and replace it at the first sign of damage. Contact Customer Service.
- Use the USB-C cable provided only as intended.
- Always handle the blender with care to avoid any damage.
- Avoid water leakage as it could cause external damage.
- Do not plug-in or unplug the USB-C cable with wet hands or towels.
- Plug-in the USB-C cable properly to avoid personal injury.
- Do not use the blender when there are gasoline fumes or natural gas in the air. Use in a ventilated area.
- Do not immerse the Power Base in any liquid. Use a warm wet towel to clean the inside, the blades, and exterior.
- To help avoid risk of thermal injury due to excessive pressure build-up in the container during use, do not blend hot liquids.
- This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they are closely supervised and instructed concerning the use of the appliance by a person responsible for their safety. Close supervision is necessary when any appliance is used by or near children. Children should be supervised to ensure that they do not play with the appliance.
- Avoid contact with any moving parts. Do not attempt to defeat any safety interlock mechanisms.
- Do not operate this, or any, appliance with a damaged cord or plug or after the appliance malfunctions, or is dropped or damaged in any manner. Contact the manufacturer at their customer service telephone number for information on examination, repair, or adjustment.
- The use of attachments, including canning jars, is not recommended by the manufacturer as such use may cause a risk of injury to persons.
- Do not let the cord hang over the edge of any table or counter.
- Keep hands and utensils out of the container while blending to reduce the risk of severe injury to persons or damage to the blender. A scraper may be used, but only when the blender is not running.
- Do not use an extension cord. Plug the charger directly into an electric outlet.
- Only use with the charger provided with the appliance. Do not attempt to use this charger with any other product. Likewise, do not attempt to charge this appliance with any other charger.
- Do not incinerate this appliance even if it is severely damaged. The batteries can explode in a fire.
- This appliance is intended to be supplied by a Universal Serial Bus (USB).
- Choose the proper USB supply connection and do not use unapproved sources.
ADDITIONAL SAFEGUARDS
WARNING
DO NOT attempt to use while charging.
- Please ensure that the Power Base is screwed onto the Jar properly to prevent injury and leakage.
- Do not overtighten the Jar to the Power Base.
- Make sure the USB cover on the Power Base is closed before use to prevent leakage.
- The blades are very sharp, use extreme caution.
- Before each use, please check that the sealing rings in the Power Base, the Lid, and Strainer are intact and completely installed.
- Do not put any accessories like the Jar, etc. in a microwave oven.
- Do not put your hands or other tools close to the blades while in use.
- Do not blend liquids over 120˚F/49˚C as this can damage the blender and cause leaks.
- Do not run without ingredients in the Jar, this could burn out the motor.
- Release any pressure before pouring blended ingredients.
- Sugars from mixed ingredients will start to ferment over time, which creates pressure inside a container. Avoid storing blends for long periods of time.
- This product is not a shaved ice machine. To make a delicious cold drink, it is recommended that you use frozen fruits and refrigerated beverages, or you can add crushed ice that accounts for 10% of the total capacity of the Jar and use water or other liquids to add 80% of the volume. Do not blend ice cubes or other hard objects without adding water or liquids, as this may damage the blades. Check the blades before each use.
- ALWAYS wait until the blending cycle has completed before detaching the Jar from the Power Base.
- The idling time of this product is about 5 seconds after starting up, and the longest blending time is 30 seconds. It needs to be fully cooled before being used again.
- For best results, your liquid and fruit mix should fill more than 20% of the Jar.
- This product contains a battery. When not in use, it should be stored in a clean, dry, ventilated room with an ambient temperature range of -23° F to + 95° F and a relative humidity of 25 to 75%.
- When not in use, store the Jar on the main unit.
ALWAYS KEEP THIS MANUAL HANDY FOR FUTURE REFERENCE.
Customer Service: 1-877-689-2838
Email: help@nuwavenow.com
PARTS & ACCESSORIES
INSTRUCTIONS
Before Use: Check to see that all the accessories are included and not
damaged.
Wash the accessories prior to use. Wipe down the Power Base with a wet towel.
Never pour water directly over the Power Base or wash it in the dishwasher.
The blender comes partially charged. Fully charge the blender using the USB-C
cable. You can connect the cable to any mobile phone power bank or mobile
power bank as long the other end has a USB-A input.
The blender will light up red while it charges, it will turn blue once it is
fully charged. The normal charge time is 4 to 5 hours.
Operations
After being fully charged, the blender will operate for up to 30 minutes or
approximately 60 cycles before it needs to be charged again.
Notes
- 1 cycle is 30 seconds with 2 minutes of wait time before the next cycle.
- When the Jar is not attached, the blender flashes red-blue-red-blue.
Blending
- Be sure the Jar is properly attached to the Power Base.
- Before blending, cut all solid foods into small chunks.
- First, add your liquid(s) to the Jar.
- Add your solids and/or ice.
- Once all ingredients have been added, secure the Strainer on the Jar, then the Lid.
- Press the Power button twice to begin blending.
Note
Blending with the Strainer is optional. Use the Strainer if you wish to filter
out chucky pieces.
Tip: If the blades become jammed, turn off the blender. Turn the blender
horizontally and gently shake. If the blades are still jammed, turn the
blender upside down and gently shake. Strainer
Filters out any chunky pieces.
Hot Liquids
Do not add liquids over 120˚F/49˚C as this can damage the blender and cause
leaks.
Note
- ALWAYS make sure all parts are attached and secure.
- Do not overload the blender with ingredients. ALWAYS leave room at the top.
- Do not run the blender with an empty Jar. This could burn out the motor.
WARNING
Never attempt to touch the blades with your fingers.
Safety Features
The blender is equipped with a safety sensor that prevents the blades from
spinning when the jar is detached.
CLEANING & MAINTENANCE
Fast Cleaning
Add warm soapy water to the Jar, press the Power button two times and rinse.
Note
For deep cleaning, remove the Lid and Strainer, as well as the attached
silicone rings. Wash them with warm, soapy water using a brush, sponge or wet
towel. Allow to dry. Do not pour water onto the Power Base. Use a wet towel to
clean.
Specifications
| Model No: | 28401 |
|---|---|
| Voltage: | DC7.4V |
| Power: | 70W |
| USB Cable: | Type-C |
| Charging Time: | 4 – 5 hours |
Customer Service: 1-877-689-2838
Email: help@nuwavenow.com
TROUBLESHOOTING GUIDE
The Jar is screwed into the Power Base, but machine does not work.
Make sure the cup is screwed on tightly enough.
The red light stays on during mixing.
Insufficient voltage. Fully charge the Power Base before use.
The red light flashes when the power is turned on, and the blades do not turn.
- The battery temperature in the Power Base is too hot. Power off the unit and let it cool before use.
Note
The above are common troubleshooting methods. For more information and assistance contact Customer Service at 1-877-689-2838 or email help@nuwavenow.com.
LIMITED WARRANTY
The NuWave On-The-Go Blender
THE MANUFACTURER WARRANTS
The On-The-Go Blender and all electrical components, are to be free from
manufacturer defects.
All electrical components are warrantied for 3 months from the date of
purchase, under normal household use, and when operated in accordance with the
Manufacturer’s written instructions. The Manufacturer will provide the
necessary parts and labor to repair any part of the On-The-Go Blender at
NuWave LLC Service Department. After the expiration of the warranty, the cost
of the labor and parts will be the responsibility of the owner.
THE WARRANTY DOES NOT COVER
The Limited Warranty is voided if repairs are made by an unauthorized dealer
or the serial number data plate is removed or defaced. Normal deterioration of
finish due to use or exposure is not covered by this Warranty. This Limited
Warranty does not cover failure, damages or inadequate performance due to
accident, acts of God (such as lightning), fluctuations in electric power,
alterations, abuse, misuse, misapplications, corrosive-type atmospheres,
improper installation, failure to operate in accordance with the
Manufacturer’s written instructions, abnormal use or commercial use. NuWave
LLC reserves the right to void the Limited Warranty, where allowable by law,
for products purchased from an unauthorized dealer.
TO OBTAIN SERVICE
The owner shall have the obligation and responsibility to: pay for all
services and parts not covered by the warranty; prepay the freight to and from
Service Department for any part or system returned under this warranty; and
carefully package the product using adequate padding material to prevent
damage in transit. The original container is ideal for this purpose. Include
in the package the owner’s name, address, daytime telephone number, a detailed
description of the problem, and your “RGA number.” (Call 1-877-689-2838) or
email help@nuwavenow.com to
obtain the RGA number (Return Goods Authorization number). Provide the cooking
system model & serial number and proof of date of purchase (a copy of the
receipt) when making claims under this warranty.
MANUFACTURER’S OBLIGATION
The Manufacturer’s obligation under this Limited Warranty is limited, to the
extent allowable by law, to repairing or replacing any part covered by this
Limited Warranty which upon examination is found to be defective under normal
use. The Limited Warranty is applicable only within the continental United
States and only to the original purchaser of the manufacturer’s authorized
channels of distribution. THE LIMITED WARRANTY MAY NOT BE ALTERED, VARIED OR
EXTENDED EXCEPT BY A WRITTEN INSTRUMENT EXECUTED BY THE MANUFACTURER. THE
REMEDY OF REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS LIMITED WARRANTY IS
EXCLUSIVE. IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR ANY CONSEQUENTIAL
OR INCIDENTAL DAMAGES TO ANY PERSON, WHETHER OR NOT OCCASIONED BY NEGLIGENCE
OF THE MANUFACTURER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE,
COSTS OF SUBSTITUTION, PROPERTY DAMAGE, OR OTHER MONEY LOSS.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation exclusions may not apply. This
Limited Warranty gives specific legal rights, and there may also be other
rights which vary from state to state. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED
ABOVE, THE MANUFACTURER MAKES NO WARRANTIES EXPRESSED OR IMPLIED ARISING BY
LAW OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO
ANY OTHER PERSON. READ YOUR OWNER’S MANUAL. IF YOU STILL HAVE ANY QUESTIONS
ABOUT OPERATION OR WARRANTY OF THE PRODUCT, PLEASE CONTACT NUWAVE LLC.
DISPUTE RESOLUTION PROCEDURE. For disputes relating to use of the website or
use or purchase of a NuWave product or service (collectively “Disputes”), you
agree to first contact NuWave LLC at (877) 689-2838 (phone), (847) 367-5486
(facsimile), or legal@nuwavenow.com (email).
If we cannot resolve your dispute informally, any and all disputes shall be
submitted to final and binding arbitration. You may start the arbitration
process by submitting in writing a demand to the American Arbitration
Association (“AAA”) and sending a copy to NuWave. NuWave will pay all filing
costs. A single arbitrator of the AAA will conduct the arbitration in a
location convenient to you or by phone. The arbitrator’s award will be binding
and may be entered as a judgment in a court of competent
jurisdiction. The arbitration will be conducted in accordance with the
provisions of AAA’s Commercial Arbitration Rules and Mediation Procedures in
effect at the Time of submission of your demand for arbitration. See
https://www.adr.org/sites/default/files/CommercialRules_Web.pdf. Except as
may be required by law as determined by an arbitrator, no party or arbitrator
may disclose the existence, content, or results of any arbitration hereunder
without prior written consent of both parties.
A. WAIVER OF RIGHT TO SUE. By agreeing to arbitration you understand that,
to the maximum extent permitted by law, you are agreeing to waive your right
to file suit in any court, to a court hearing, judge trial, and jury trial.
B. CLASS ACTION WAIVER. To the maximum extent permitted by law you
expressly agree to refrain from bringing or joining any claims in any
representative or class-wide capacity, including but not limited to, bringing
or joining any claims in any class action or class-wide arbitration.gfdxh
C. OPT OUT PROCEDURE. To opt out of arbitration you must contact NuWave.
To request to opt out of arbitration contact us at
legal@nuwavenow.com (email), NuWave LLC, 560
Bunker Ct., Vernon Hills, IL 60061, U.S.A., (847) 367-5486 (fax), or (877)
689-2838 or (224) 206-3019 (phone). You will have thirty (30) days from the
date of product delivery to opt out of arbitration with respect to any dispute
arising out of or relating to use or purchase of any NuWave product. If more
than 30 days have passed
you are not eligible to opt out of arbitration and will have waived your right
to sue or participate in a class action with respect to the dispute arising
out of your purchase or use of a NuWave product. For any dispute arising out
of your use of NuWave’s website, you have thirty (30) days from the date you
provided information to the website to opt out of arbitration. If more than 30
days have passed you are not eligible to opt out of arbitration and you will
have waived your right to sue and participate in a class action with respect
to the dispute arising out of your use of NuWave’s website.
D. SOME MATTERS ARE NOT SUBJECT TO ARBITRATION.
Notwithstanding the foregoing, the following shall not be subject to
arbitration and may be adjudicated only in the state and federal courts of
Illinois: (i) any dispute, controversy, or claim relating to or contesting the
validity of our intellectual property rights and proprietary rights, including
without limitation, patents, trademarks, service marks, copyrights, or trade
secrets; (ii) an action by a party for temporary, preliminary, or permanent
injunctive relief, whether prohibitive or mandatory, or other provisional
relief; or (iii) interactions with governmental and regulatory authorities.
(i) any dispute, controversy, or claim relating to or contesting the validity
of our intellectual property rights and proprietary rights, including without
limitation, patents, trademarks, service marks, copyrights, or trade secrets;
(ii) an action by a party for temporary, preliminary, or permanent injunctive
relief, whether prohibitive or mandatory, or other provisional relief; or
(iii) interactions with governmental and regulatory authorities. You expressly
agree to refrain from bringing or joining any claims in any representative or
class-wide capacity, including but not limited to, bringing or joining any
claims in any class action or any class-wide arbitration.
READ YOUR OWNER’S MANUAL
If you still have any questions about operation or warranty of the product,
please contact NuWave LLC at: 1-877-689-2838 or email
help@nuwavenow.com
(Mon-Fri 7:30am-4:30pm CST).
REPLACEMENT PARTS
To order replaceable parts head over to NuWaveNow.com
| Part Name
---|---
| Lid Handle
| Strainer
| Jar
| Power Base
| USB-C Cable
Part Description| Part No.
---|---
Screws on top of the Jar or Strainer.| OGP1
Attaches to the Lid for easy carrying.| OGP2
Filters out chunky pieces.| OGP3
Used for ingredients to be blended.| OGP4
Single speed, power motor and base.| OGP5
USB-Type C and Type A1 cable for charging.| OGP6
FOR HOUSEHOLD USE ONLY
7.4V, 70 Watts
Model: 28401
NuWave LLC
560 Bunker Ct.
Vernon Hills, IL 60061, U.S.A.
Tel: 1-877-689-2838
Mon – Fri 7:30 am to 4:30 pm (CST)
Email:help@nuwavenow.com
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All Rights Reserved.
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