VOLLRATH CM-24 Twin Well Rethermalizer Instruction Manual

: August 13, 2024
: VOLLRATH

Table of Contents

VOLLRATH CM-24 Twin Well Rethermalizer
SAFETY PRECAUTIONS
FUNCTION AND PURPOSE
UNPACKING THE EQUIPMENT
FEATURES AND CONTROLS
OPERATION
CLEANING
TROUBLESHOOTING
SERVICE AND REPAIR
WARRANTY
FAQ
Contacts
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VOLLRATH CM-24 Twin Well Rethermalizer

Thank you for purchasing this Vollrath equipment. Before operating the equipment, read and familiarize yourself with the following operating and safety instructions. SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE. Save the original box and packaging. Use this packaging to ship the equipment if repairs are needed.

SAFETY PRECAUTIONS

To ensure safe operation, read the following statements and understand their meaning. This manual contains safety precautions which are explained below. Please read carefully.

WARNING

Warning is used to indicate the presence of a hazard that will or can cause severe personal injury or death.

CAUTION

Caution is used to indicate the presence of a hazard that will or can cause minor or major personal injury if the caution is ignored.

NOTICE

Notice is used to note information that is important but not hazard-related.

To reduce risk of injury or damage to the equipment

Use only grounded electrical outlets that match rating on the nameplate.
Use equipment in a flat, level position.
Do not use an extension cord with this equipment. Do not plug this equipment into a power strip or multi-outlet power cord.
Unplug equipment, turn off and let it cool before cleaning or moving.
Unplug equipment when not in use.
Do not operate without water.
Do not spray controls or outside of equipment with liquids or cleaning agents.
Do not clean equipment with steel wool.
Keep equipment and power cord away from open flames, electric burners or excessive heat.
Do not operate unattended.
Do not operate equipment in public areas and/or around children.
Do not operate if equipment has been damaged or is malfunctioning in any way.

Items Description

Item No.	Model	Description
72040

CM-24

| Twin Well Rethermalizer Package (includes Two Insets and Two Hinged Covers)
72045| Twin Well Rethermalizer

FUNCTION AND PURPOSE

This equipment is intended to rethermalize containers of refrigerated, previously cooked food and hold containers of hot food at safe serving temperatures.
It not intended or designed to cook raw food This equipment is not intended for household, industrial or laboratory use.

UNPACKING THE EQUIPMENT

Remove all packing material and tape, as well as any protective plastic from the equipment.
Clean any glue residue left over from the plastic or tape.
Place the equipment in the desired location.
Plug the equipment into a properly grounded electrical supply matching the nameplate rating.
- NOTICE: Damage to the equipment can occur if incorrect power is supplied to equipment.

FEATURES AND CONTROLS

A. On/Off and Heat Control Knob. Turns the equipment On/Off and adjusts the temperature of the well. The higher the number the higher the temperature, the lower the number the lower the temperature.

OPERATION

WARNING: Electrical Shock Hazard

Keep water level at or below the required level. If level is too high, water may overflow when the food container is inserted.
The overflow could enter the electrical compartment and cause a short circuit or electric shock.

CAUTION: Burn Hazard

Do not touch hot food, liquid or heating surfaces while equipment is heating or operating.

NOTICES

Monitor food temperature closely for food safety.
The United States Public Health Service recommends that hot food be held at a minimum of 140 ºF (60 ºC) to help prevent bacteria growth. Maintain correct water level and temperature setting. Periodically remove food container and check the water level. Add water if needed.
Do not add cold food to rethermalizing or hot food.
Do not operate without water.

Rethermalize Cooked, Chilled Food

Fill each well with 1¹⁄₄ cups (³⁄₄”) of clean fresh water. Do not over fill.
Preheat the water in the wells by covering the wells with covers or empty food containers. Set the heat control to the maximum heat setting. Preheat for 30 minutes.
Place covered container(s) of chilled food into the equipment.
- NOTICE: To reach the required safe food temperature as quickly as possible, do not add water or remove food pans during the rethermalization process.
During the rethermalization process, monitor food temperatures closely for food safety.
Reduce the heat setting to a level that will maintain a safe holding temperature and maintain food quality.
Maintain the water level at or near the water level mark. Vollrath recommends periodically (approximately 2 hours) removing the container of food and checking the water level. Add hot water if needed.

Hold Cooked, Hot Food

Preheat the water in the wells by covering wells with empty food containers or covers. Set the heat control to the maximum heat setting. Preheat for 20 minutes.
Place container of hot, above 140 °F (60 °C), food into preheated equipment.
Reduce the heat setting to a level that will maintain a safe holding temperature and maintain food quality.
Maintain the water level at or near the water level mark. Vollrath recommends periodically removing the container of food and checking the water level. Add hot water if needed.

When Finished Using the Equipment

Turn the heat control to lowest setting.
Unplug the equipment.
Remove the food containers. Use gloves, mitts or pot holders to protect hands.
Allow the equipment and water to cool completely.
Empty the water.
Clean the equipment. See “Cleaning.”

CLEANING

WARNING: Electrical Shock Hazard

Do not spray water or cleaning products. Liquid could contact the electrical components and cause a short circuit or an electrical shock.

CAUTION: Burn Hazard

Allow equipment to cool before moving or cleaning.

NOTICE: Do not use caustic cleaning chemicals, steel wool or commercial lime removal products to clean the equipment.
NOTICE: Do not immerse the cord, plug or equipment in water or any other liquid.

Turn OFF and unplug the equipment.
When removing hot food containers from unit use gloves, mitts or pot holders to protect hands.
Allow the water and equipment to cool completely.
Empty or the water.
Use a damp cloth or sponge dipped in soapy water to clean the inside of the well and the outside of the equipment.
Thoroughly rinse equipment with water after cleaning.

TROUBLESHOOTING

Problem| Might be Caused By| Course of Action
---|---|---
The equipment does not heat.| Heating element malfunction.| Replace heating element.
Thermostat control malfunction.| Replace thermostat control.
The equipment does not get hot enough.| Too much water in the well.| Reduce water amount to the correct level.

SERVICE AND REPAIR

Serviceable parts are available on Vollrath.com.

To avoid serious injury or damage, never attempt to repair the unit or replace a damaged power cord yourself. Do not send units directly to
The Vollrath Company LLC. Please contact Vollrath Technical Services for instructions.
When contacting Vollrath Technical Services, please be ready with the item number, model number (if applicable), serial number, and proof of purchase showing the date the unit was purchased.

WARRANTY

WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.

This warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not offer a written warranty to purchasers for such uses.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as specifically described in our full warranty statement. In all cases, the warranty runs from the date of the end user’s original purchase date found on the receipt.
Any damages from improper use, abuse, modification or damage resulting from improper packaging during return shipment for warranty repair will not be covered under warranty.

For complete warranty information, product registration and new product announcement, visit www.vollrath.com.

FAQ

Q: Can I use this equipment to cook raw food?
- A: No, this equipment is designed for rethermalizing and holding pre-cooked food, not for cooking raw food.
Q: How often should I check the water level in the equipment?
- A: Vollrath recommends checking the water level approximately every 2 hours during operation and adding hot water if needed to maintain the required level.