DREAME HHR27C Pro Wet and Dry Vacuum User Manual

: August 5, 2024
: dreame

Table of Contents

DREAMER HHR27C Pro Wet and Dry Vacuum
Safety Information
Product Overview
Installation
Charging
How to Use
Troubleshooting
Error Prompts and Solutions
Specifications
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

DREAMER HHR27C Pro Wet and Dry Vacuum

• The word “dreame” is the abbreviation of Dreame Technology Co., Ltd. and its subsidiaries in China. It is the transliteration of the company’s Chinese name ” 追觅 “, which means striving for excellence in every endeavor and reflects the company’s vision of continuous pursuit, exploration, and search in technology.

For more information, please visit https://global.dreametech.com Manufactured by: Dreame Trading (Tianjin) Co., Ltd. Address: Room 2112-1-1, South District, Finance and Trade Center, No.6975 Yazhou Road, Dongjiang Bonded Port Area, Tianjin Pilot Free Trade Zone, Tianjin, China The illustrations in this manual are for reference only. Please refer to the actual product.

THANK YOU
FOR PURCHASING THIS DREAME WET AND DRY VACUUM.

Registration Quick Start
Welcome to register a Dreame account by scanning the QR code. You are available for the User Manual and Special Offers.

The high-quality product is engineered for optimal performance. If you have any questions about the product, please contact us: support.us@dreame.tech

Safety Information

IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the warnings and instructions may result in electric shock, fire, and/or serious injury.

SAVE THESE INSTRUCTIONS
Household use only.

WARNING-To reduce the risk of fire, electric shock, or injury:

Do not use it outdoors or on wet surfaces during charging.
Do not allow it to be used as a toy. Close attention is necessary when used by or near children, pets, or plants.
Use only as described in this manual. Use only the manufacturer’s recommended attachments.
Do not use a damaged cord or plug. If the appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
Do not pull or carry by cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Do not run the appliance over the cord. Keep the cord away from heated surfaces.
Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.
Do not handle charging base, including charging base plug, and charging base terminals with wet hands.
Do not put any objects into openings. Do not use any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
Use extra care when cleaning on stairs.
Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
To reduce the risk of fire, do not use a flammable or combustible liquid to clean a floor.
Do not use without a water tank and/or filter in place.
Prevent unintentional starting. Ensure the switch is in the off-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing an appliance that has the switch on invites accidents.
Recharge only with the charging base specified by the manufacturer. A charging base that is suitable for one type of appliance may create a risk of fire when used with another one.
Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts the eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
Do not use a battery pack or appliance that is damaged or modified. Damaged or modified battery packs may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C/266°F may cause an explosion.
Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the appliance is maintained.
Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
Always turn off this appliance before cleaning and maintenance.
To reduce the risk of fire and electric shock due to internal component damage, use only cleaning fluid intended for use with this appliance. See the Cleaning Fluid section of this manual.
This appliance contains non-replaceable batteries.
The appliance should be stored, used, and charged only in the temperature range of 4°C/39.2°F~40°C/104°F.
Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws, or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
Risk of injury. The brush may start unexpectedly. Keep the switch in the off position before cleaning or servicing.

Caution:
This device complies with Part 15 of the FCC Rules / Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference. (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following.

Product Overview

Packing List

Wet and Dry Vacuum

Self-Cleaning Button
Mode Switch
Power Switch
Display Screen
Used Water Tank Release Button
Used Water Tank Handle
Used Water Tank
Brush Roller Cover
Brush Roller
Brush Roller Handle
Brush Roller Release Button
Brush Roller Cover Release Buttons
Clean Water Tank
Clean Water Tank Handle
Clean Water Tank Release Button
Voice Prompt Button
- Press briefly to activate the voice prompt or adjust the volume.
- Press and hold for 3 seconds to set the language. Press to switch between languages. Press and hold to confirm the selection.

Charging Base

Charging Contacts
Air-Drying Outlet
Air-Drying Inlet
Power Cord

Display Screen

Auto Mode
Suction Mode
Charging Indicator
- Breathing Orange: Battery level ≤ 20%
- Breathing Green: Battery level ＞ 20%
Drying Mode
Turbo Mode
Low Battery Indicator
- Solid Orange: Battery level ≤ 20%
- Solid Green : Battery level ＞ 20%
Ultra Mode
Dust Concentration Indicator
The color of the curve changes with the amount of dust in real-time.
Error Messages

Note: If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Installation

Assembly and Disassembly of Handle
Insert the end of the handle vertically into the port on the top of the appliance as indicated until you hear a click.

Note: To disassemble, press the contacts in the hole on the back of the appliance with the appropriate tool and pull the handle upwards at the same time.

Installing the Solid Waste Filter Basket
Remove the used water tank and pull up the tank cover to install the solid waste filter basket.

Note: If the solid waste filter basket is not installed, other functions can operate normally except that the solid waste cannot be separated.

Charging

Place the charging base against a wall on level ground and connect it to a power source. Fully charge the appliance before first use.
Place the appliance on the charging base. When charging, the number on the display screen represents the current battery level as a percentage. When the number reaches 100, the battery is fully charged.

Note:

If there is no operation within 10 minutes of being fully charged, the vacuum will enter sleep mode. Please restart the appliance if you need to use it.
To extend the battery life time, the battery keeps cooling down for about one hour automatically after you have used the appliance for a long time.

How to Use

Filling the Clean Water Tank
Press the Clean Water Tank release button and pull the tank outwards to remove it. Remove the cover of the Clean Water Tank and fill the tank with clean water. Install the Clean Water Tank and ensure it clicks into place.

Adding Cleaning Fluid
For better cleaning performance, it is recommended to add 0.34 oz/10 ml detergent with the bottle cap into the full Clean Water Tank, then shake gently and evenly for use.

Note: Do not add any liquids other than the officially-approved cleaner. The cleaner can be available on the official online store.

WARNING : To reduce the risk of fire and electric shock due to internal component damage, use only dreame AWH10 cleaning fluid intended for use with the appliance.

Starting Cleaning
Gently step on the brush cover and recline the appliance backwards. Press the power switch to start operating.

Note

Do not vacuum any foamy liquids.
If the appliance is in the upright position while working, the current task will be suspended.
The appliance is suitable for cleaning floors, marble, tiles and other hard surfaces.
Please press the brush against the floor when using. Do not recline the appliance backward more than 140° to prevent the appliance from leaking water.
When the appliance is in operation, do not lift it off the ground, tilt it or lay it flat. Doing so may cause the used water to flow into the motor.

Switching Modes
The appliance is powered on in auto mode by default, you can switch to the ultra mode suction mode the turbo mode as needed.

Self-Cleaning with Hot Water

Place the appliance back onto the base while you finish cleaning. Ensure that the water in the Clean Water Tank is sufficient for self-cleaning.
Briefly press the self-cleaning button on the top of the handle to start self-cleaning with hot water. Switch between self-cleaning modes according to the voice prompts.
Please empty the Used Water Tank after self-cleaning is completed and drying mode has been engaged. Press the button to exit the drying mode.

Note

The self-cleaning function can be enabled only when the appliance is being charged and the battery level is more than 15%.
Do not touch the brush roller, hot water, and the heating module on the charging base during the self-cleaning process.

Empty the Used Water Tank
Press the used water tank release button to take out the tank. Pull up the tank cover and pour out the used water. Reinstall the tank cover and the tank before use.

Drying Mode

Press and hold selfcleaning button for 3 seconds to activate drying mode.
The appliance will be charged once drying is completed.

Note

After self-cleaning is complete, promptly clean the Used Water Tank. Clean the charging base if there are any stains left on the base.
If cleaning the brush roller manually, please air-dry it thoroughly or dry it by using drying mode several times to ensure a good drying effect.

Tips

Turn off the appliance before maintenance. Do not touch the power switch.
Replace parts if needed. The parts must be replaced by those available from the manufacturer or its service agent.
If the vacuum is not used for an extended period, fully charge it, unplug the power plug, and store the vacuum in a cool, low-humidity environment away from direct sunlight. To avoid over-discharge of the battery, charge the vacuum at least once every 3 months.

Cleaning the Used Water Tank and the Filter

Press the Used Water Tank release button, and pull the Used Water Tank outwards to remove it.
Take out the filter from the Used Water Tank cover. Pull up the tank cover and pour out the wastewater.
Rinse the Used Water Tank and the tank cover with water, and clean the inner wall of the tank with the provided cleaning brush.
Re-install the filter and the Used Water Tank cover. Then re-install the Used Water Tank until you hear a click.

Note:

If the filter is dirty, rinse it with clean water and dry it completely before use.
Replacing the filter every 3 to 6 months is recommended.

Cleaning the Solid Waste Filter Basket
Remove the Used Water Tank and then pull up the tank cover. Separate the solid waste filter basket from the tank cover and clean it.

Note: If you do not need to use the solid waste filter basket, you can remove it.

Cleaning the Brush Assembly

First, press the brush roller cover release buttons inwards on both sides to remove the brush roller cover. Press the brush roller release button, and the brush roller handle will pop out. Pull it to take out the brush roller.
Clear any hair and debris caught on the brush roller with the provided cleaning brush. Rinse the brush roller with clean water and dry it completely.
Wipe the suction inlet with a dry cloth or wet tissue. Do not rinse the brush assembly with water.
Re-install the brush roller and the brush roller cover until you hear a click.

Note

Clean as needed. Alternating use of the two provided brush rollers is recommended.
Replacing the brush roller every 3 to 6 months is recommended.

Cleaning the Tube and the Dirt Sensor
Remove the Used Water Tank, gently wipe the tube and the dirt sensor with a wet cloth before use.

Note: Do not rinse the tube or the dirt sensor.

Troubleshooting

If an error occurs, the appliance will stop working. Please refer to the following table for troubleshooting. If the problem persists, please contact customer service.

Error	Possible Cause	Solution

The appliance does not work

| The appliance is out of battery or its battery level is low| Fully charge its battery before use
The appliance is in the upright position| Recline the appliance backwards

Blockage-activated overheat protection mode

| Clear the blockage and wait until the temperature returns to normal
The Used Water Tank is full| Empty the Used Water Tank

The parts are not properly installed

| Ensure all parts are properly in place
The appliance charges slowly| The temperature of the battery is too low or too high| Wait until the battery’s temperature returns to normal

The suction power of the appliance is weak

| The filter is clogged| Cleaning the filter
The suction inlet or tube is blocked by a foreign object| Clean the tube and the suction inlet

The motor is making a strange noise

| There is too much-used water in the Used Water Tank|

Empty the Used Water Tank

The suction inlet is blocked

| Clear any blockage in the suction inlet

The dust concentration indicator is solid red

|

The dirt sensor needs cleaning

| The dirt sensor is in the tube. Follow tube cleaning instructions

The cleaning solution concentration is too high

| Dilute the cleaning solution with water at the recommended ratio
A third-party cleaning solution caused a large amount of foam| Use only the officially approved cleaning solution

The display screen does not light up while charging

| The charging base cable is not plugged into the electrical outlet| Make sure the charging base cable is plugged in

The appliance is not placed onto the charging base properly

| Make sure the appliance is placed onto the charging base properly

No water is coming out of the appliance

| The Clean Water Tank is not properly installed in place, or the water in the Clean Water Tank is insufficient|

Re-install or fill the Clean Water Tank

---|---|---
It takes 30 second to dampen the brush roller| Turn on the appliance and check again in 30 seconds

The vent leaks water

| A collision or a sharp pull causes water to enter the motor; Lift the appliance off the ground, tilt it or lay it flat|

Move the appliance gently back and forth and press the brush against the floor when using

The filter is not completely dry after being cleaned| Dry the filter completely before use

Self-cleaning fails

|

The brush roller may be jammed by large debris

| Remove the brush roller cover to check and clean the brush roller

The appliance is not placed onto the charging base properly

| Make sure the appliance is being charged before self- cleaning

Self-cleaning cannot be enabled if the battery level is lower than 15%

| The self-cleaning function can only be enabled when the appliance is being charged and the battery level is more than 15%
The Used Water Tank is not installed in place, or the Used Water Tank is full|

Re-install or empty the Used Water Tank

The Clean Water Tank is not installed in place, or the water in the Clean Water Tank is insufficient|

Re-install or fill the Clean Water Tank

Poor drying performance or strange noise while drying|

The air outlet and air inlet of the charging base may be blocked

|

Check and clear the blockage of air outlet and air inlet

For additional support, contact us via support.us@dreame.tech
Tel: +1 866-977-5177

Error Prompts and Solutions

If the appliance is not working properly, the screen display will show an error message. Please refer to the troubleshooting table to find your solution.

Specifications

Wet and Dry Vacuum

Model

|

HHR27C

Rated Power

|

300 W

| Used Water Tank Capacity| 16.9 fl oz
Clean Water Tank Capacity| 30.4 fl oz
Charging Base
Model| HCBC

Rated Input

| 120 V 60 Hz

0.8 A (charging) 235 W*

|

Rated Output

|

27 V __ 1.68 A

The rated input power of the charging base is measured when the drying function and the charging function are turned on at the same time.
The lithium-ion battery pack contains substances that are hazardous to the environment. Before disposing of the appliance, please first remove the battery pack, then discard, or recycle it in accordance with local laws and regulations of the country or region it is used in.
The appliance must be disconnected from the power supply when removing the battery. Keep batteries out of the reach of children. Never put batteries in mouth. If swallowed, contact your physician or local poison control.
Under abusive conditions, never contact the battery from which the liquid may be ejected. If contact accidentally occurs, rinse with water. If liquid contacts eyes, seek medical help immediately. Liquid ejected from the battery may cause irritation or burns.