GE Appliances WKSR2100TAWW General Electric Washer Instruction Manual
- July 31, 2024
- GE Appliances
Table of Contents
WKSR2100TAWW General Electric Washer
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Product Information
Specifications:
- Model: GE WKSR2100TAWW
- Part Number: 175D1807P185
- Publication Number: 49-9927
Product Usage Instructions
Safety Information:
Read all instructions before using the product to minimize the
risk of fire, electric shock, or personal injury.
Operating Instructions:
Follow the operating instructions provided in this manual for
proper usage of the washer.
Troubleshooting Tips:
Refer to the Troubleshooting Tips section for common problems
and solutions before calling for service.
Customer Service:
If you need service, call the toll-free customer service numbers
provided or contact 800.626.2000 for assistance.
FAQ
Q: How do I find the model and serial numbers of the
washer?
A: The model and serial numbers can be found behind the top edge
of the control panel.
Q: What should I do if my hot water system has not been used
for two weeks or more?
A: Before using any electrical appliance connected to the hot
water system, turn on all hot water faucets and let them run for
several minutes to allow any built-up hydrogen gas to escape. Do
not smoke or use open flames during this process.
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Washers
GE Appliances
Owner’s Manual WKSR2100T WKXR2100T
GE Answer Center ® 800.626.2000
Part No. 175D1807P185 Pub. No. 49-9927
Congratulations! You Are Now Part of the GE Family.
Welcome to the GE family. We’re proud of our quality products and we are
committed to providing dependable service. You’ll see it in this easy-to-use
Owner’s Manual and you’ll hear it in the friendly voices of our customer
service department.
Best of all, you’ll experience these values each time you do the laundry.
That’s important, because your new washer will be part of your family for many
years. And we hope you will be part of ours for a long time to come.
We thank you for buying GE. We appreciate your purchase, and hope you will
continue to rely on us whenever you need quality appliances for your home.
Important!
Staple sales slip or cancelled check here.
Proof of the original purchase date is needed to obtain service under the
warranty.
Write the model and serial numbers here.
You can find them behind the top edge of the control panel.
2
Safety Information
Operating Instructions
GE & You, A Service Partnership.
Safety Information . . . . . . .47
Ask any GE appliance owner and they will tell you we stand behind our products
with unmatched quality service. However, did you know that most questions
result from simple problems that you can easily fix yourself in just a few
minutes? This Owner’s Manual can tell you how.
Read this Manual
Inside you will find many helpful hints on how to use and maintain your washer
properly. Just a little preventive care on your part can save you a great deal
of time and money over the life of your washer.
Operating Instructions
Control Panels . . . . . . . . . . . . . .8 Control Settings . . . . . . . . .
. . . .9 Washer Features . . . . . . . .1012 Loading and Using the Washer . .
. . . . . . . . . .13, 14
Troubleshooting Tips
Review the Section on Before You Troubleshooting Tips Call For Service . . . .
. . . . .1519
You’ll find many answers to common problems here. If you review our chart of
Troubleshooting Tips first, you may not need to call for service at all.
Troubleshooting Tips
Customer Service
If You Need Service
If you do need service, you can relax knowing help is only a phone call away.
A list of toll-free customer service numbers is included in the back section.
Or you can always call the
GE Answer Center® at
800.626.2000, 24 hours a day, 7 days a week.
Customer Service Warranty Information . . . . . . .23 Service Telephone
Numbers . .Back Cover
3
Safety Information
Operating Instructions
IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
For your safety, the information in this manual must be followed to minimize
the risk of fire or explosion, electric shock, or to prevent property damage,
personal injury, or loss of life.
WATER HEATER SAFETY
Under certain conditions hydrogen gas may be produced in a water heater that
has not been used for two weeks or more. Hydrogen gas can be explosive under
these circumstances.
If the hot water has not been used for two weeks or more, prevent the
possibility of damage or injury by turning on all hot water faucets and
allowing them to run for several minutes. Do this before using any electrical
appliance which is connected to the hot water system. This simple procedure
will allow any built-up hydrogen gas to escape. Since the gas is flammable, do
not smoke or use an open flame or appliance during this process.
4
Troubleshooting Tips
Customer Service
Safety Information
Operating Instructions
PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used. If you did not receive an Installation Instructions sheet, you can receive one by calling us toll-free at the GE Answer Center®, 800.626.2000.
Install or store where it will not be exposed to temperatures below freezing or exposed to the weather.
Properly ground washer to conform with all governing codes and ordinances. Follow details in Installation Instructions.
YOUR LAUNDRY AREA
Keep the area underneath and around your appliances free of combustible materials such as lint, paper, rags, chemicals, etc.
Close supervision is necessary if this appliance is used by or near children. Do not allow children to play on, with, or inside this or any other appliance.
Troubleshooting Tips
Customer Service
5
Safety Information
Operating Instructions
IMPORTANT SAFETY INSTRUCTIONS. READ ALL INFORMATION BEFORE USING.
WARNING!
Use this appliance only for its intended purpose as described in this Owner’s
Manual.
WHEN USING THE WASHER
Never reach into washer while it is moving. Wait until the machine has
completely stopped before opening the lid.
Do not mix chlorine bleach with ammonia or acids such as vinegar and/or rust
remover. Mixing different chemicals can produce a toxic gas which may cause
death.
Do not wash or dry articles that have been cleaned in, washed in, soaked in,
or spotted with combustible or explosive substances (such as wax, oil, paint,
gasoline, degreasers, dry-cleaning solvents, kerosene, etc.) which may ignite
or explode. Do not add these substances to the wash water. Do not use or place
these substances around your washer or dryer during operation.
The laundry process can reduce the flame retardancy of fabrics. To avoid such
a result, carefully follow the garment manufacturer’s wash and care
instructions.
To minimize the possibility of electric shock, unplug this appliance from the
power supply or disconnect the washer at the household distribution panel by
removing the fuse or switching off the circuit breaker before attempting any
maintenance or cleaning. NOTE: Turning the Cycle Selector knob to an off
position does NOT disconnect the appliance from the power supply.
Never attempt to operate this appliance if it is damaged, malfunctioning,
partially disassembled, or has missing or broken parts, including a damaged
cord or plug.
Troubleshooting Tips
Customer Service
6
Safety Information
Operating Instructions
WHEN NOT IN USE
Turn off water faucets to relieve pressure on hoses and valves and to minimize
leakage if a break or rupture should occur. Check the condition of the fill
hoses; they may need replacement after 5 years.
Before discarding a washer, or removing it from service, remove the washer lid
to prevent children from hiding inside.
Do not attempt to repair or replace any part of this appliance unless
specifically recommended in this Owner’s Manual, or in published user-repair
instructions that you understand and have the skills to carry out.
Do not tamper with controls.
REMEMBER…
Your continued health and safety are important to us. Please read and follow
this Safety Information carefully. We want you to remain a happy and healthy
part of our GE family.
SAVE THESE INSTRUCTIONS
Troubleshooting Tips
Customer Service
7
Safety Information
Operating Instructions
About the washer control panel.
You can locate your model number behind the top edge of the control panel.
Model WKSR2100T
LOAD SIZE
SMALL
LARGE
SUPER
WASH/SPIN
SPEED
GENTLE SLOW
NORMAL FAST
TEMPERATURE
WARM
COLD COLD HOT
COLD
COLD
1 23
Model WKXR2100T
LOAD SIZE
EXTRA MEDIUM EXTRA
SMALL
LARGE
WASH/SPIN
SPEED
GENTLE SLOW
NORMAL FAST
TEMPERATURE
WARM
COLD COLD HOT
COLD
COLD
1 23
LIGHT SOIL
COTTONS MEDIUM REGULAR HEAVY
PERMANENT PRESS KNITS
PERMANENT PRESS
DELICATES
AUTO SOAK/ EXTRA CLEANING
EXTRA CLEANING 15 MIN AUTO SOAK
30 MIN AUTO SOAK
4
LIGHT SOIL
COTTONS MEDIUM REGULAR HEAVY
PERMANENT PRESS KNITS
PERMANENT PRESS
DELICATES
AUTO SOAK/ EXTRA CLEANING
EXTRA CLEANING 15 MIN
30 MIN AUTO SOAK
AUTO SOAK
4
Troubleshooting Tips
Customer Service
8
Safety Information
Control Settings
1 Load Size The water level should just cover the clothes. Adjust the load
size accordingly. Loosely load clothes no higher than the top row of holes in
the washer tub.
2 Wash/Spin Speed The agitator moves clothes around for a cleaner wash; the
basket spins later in the cycle to release water from the load. The Wash/Spin
Speed dial sets the speed of both the agitator and the basket.
Operating Instructions
With Normal wash speed, the agitator moves faster. Use for cottons, denims and play clothes. With Gentle wash speed, the agitator moves slower. Use for delicate and knit items.
Troubleshooting Tips
The Fast spin speed is for durable items. The Slow spin speed is for delicate items like sweaters and lingerie. Clothes will be less dry than when using Fast spin speed.
3 Wash/Rinse Temp Select the water temperature for the wash and rinse cycles. Always follow fabric manufacturer’s care label or instructions when laundering. Follow the water temperature guide on washer lid.
4
Wash Cycle
The wash cycle controls the length of the washing process.
The chart below will help you match the wash cycle setting
with your clothing.
COTTONS REGULAR For heavy to lightly soiled cottons, household linens, work and play clothes.
PERMANENT PRESS For easy care and wrinkle-resistant items.
Customer Service
KNITS Specially designed for normal soil knits.
DELICATES For lingerie and delicate fabrics with light to normal soil.
AUTO SOAK For heavily soiled clothes. Begins with a brief agitation, soaks for a specified period of time, then moves through the rest of the cycle automatically.
EXTRA CLEANING Provides a timed auto soak, extra rinse and extra spin for heavily soiled clothes.
9
Safety Information
Operating Instructions
About the washer features.
NOTE: Not all features are available on all washer models. Liquid Bleach
Dispenser (on some models)
The dispenser dilutes liquid chlorine bleach before it reaches into your wash
load.
1 Check clothing care labels for special instructions. 2 Measure liquid bleach
carefully, following
instructions on the bottle.
3 Before starting the washer, pour measured amount of bleach directly into
bleach dispenser. Avoid splashing or over-filling dispenser. If you prefer to
use powdered bleach, add it into the wash basket with your detergent. Never
pour undiluted liquid chlorine bleach directly onto clothes or into the wash
basket. Do not pour powdered bleach into bleach dispenser. Do not mix chlorine
bleach with ammonia or acids such as vinegar and/or rust remover. Mixing can
produce a toxic gas which may cause death.
10
Troubleshooting Tips
Customer Service
Safety Information
Operating Instructions
Troubleshooting Tips
Agitator Cap or Fabric Softener Dispenser (depending on model)
The agitator cap fits into the top of the agitator. If it accidentally comes
off, simply put it back on.
The fabric softener dispenser automatically releases liquid fabric softener at
the proper time during the cycle. To use, follow these steps:
1 Make sure dispenser is securely attached to agitator. 2 Use only liquid
fabric softener. Pour into dispenser,
using amount recommended on package.
3 Add water to dispenser until it reaches the maximum fill line. Do not stop
the washer during the first spin. This will cause the dispenser to empty too
soon. Do not use the Fabric Softener Dispenser with Auto Soak. Never pour
fabric softener directly on clothes. It may stain them.
Do not pour anything into the agitator if the agitator cap or dispenser is
removed.
11
Customer Service
Safety Information
Operating Instructions
About the washer features.
NOTE: Not all features are available on all washer models.
Separate for cleaning.
Cleaning the Fabric Softener Dispenser (on some models)
1 Remove the dispenser from the top of the agitator. 2 Separate the dispenser
cup from the cover by
grasping the top and pushing down on the inside of the cup with your fingers.
Dispenser cup will pop free from the cover.
3 To clean dispenser, soak both the dispenser cup and the dispenser cover in
the following solution:
1 US gallon (3.8 liters) warm water 1/4 cup (60 ml) heavy duty liquid
detergent 1 cup (240 ml) bleach
4 If necessary, loosen build-up with a clean, soft cloth after soaking. Do not
use a stiff brush; you may roughen the surface of the dispenser.
5 Rinse and reassemble dispenser. Place dispenser back on the agitator.
Troubleshooting Tips
Customer Service
12
Safety Information
Operating Instructions
Loading and using your washer.
Always follow fabric manufacturer’s care label when laundering.
Sorting Wash Loads
Colors Soil Fabric Lint
Whites
Lights
Darks
Heavy
Normal
Light
Delicates
Easy Care Sturdy Cottons
Lint Producers Lint Collectors
Proper Use of Detergent
Always add detergent before adding clothes so that the detergent can work
effectively. Follow the detergent package directions. Using too little
detergent is a common cause of laundry problems. Use more detergent if you
have hard water, large loads, greasy or oily soils or lower water temperature.
Loading Your Washer
Load dry items loosely, no higher than the top row of holes in the washer tub.
When loading wet items make sure you set the load/water level high enough to
allow the items to move freely. Water level should just cover the clothes. To
add items after washer has started, push in Cycle knob and submerge additional
items next to the agitator. Close the lid and pull Cycle knob out to restart.
Do not wrap large items like sheets around the agitator.
Do not wash fabrics containing flammable materials (waxes, cleaning fluids,
etc.).
Washer will not start with the lid up.
Troubleshooting Tips
Customer Service
13
Safety Information
Operating Instructions
Loading and using the washer.
Care and Cleaning of the Washer
Wash Basket: Leave the lid open after washing to allow moisture to evaporate.
If you want to clean the basket use a clean soft cloth dampened with liquid
detergent, then rinse. (Do not use harsh or gritty cleaners.) Fill Hoses:
Hoses connecting washer to faucet should be replaced every 5 years. Lint
Filter: It is self-cleaning, requires no maintenance, and is located under the
agitator. Exterior: Immediately wipe off any spills. Wipe with damp cloth. Try
not to hit surface with sharp objects. Moving and Storage: Ask the service
technician to remove water from drain pump and hoses. Do not store the washer
where it will be
exposed to the weather. Call the GE Answer Center®, 800.626.2000
for information on how to keep the tub stationary when moving the washer. Long
Vacations: Be sure water supply is shut off at faucets. Drain all water from
hoses if weather will be below freezing.
14
Troubleshooting Tips
Customer Service
Safety Information
Operating Instructions
Before you call for service…
Troubleshooting Tips Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Washer won’t operate
Water temperature is incorrect
Possible Causes
What To Do
Washer is unplugged
· Make sure cord is plugged securely into a working outlet.
Water supply is turned off · Turn both hot and cold faucets fully on.
Controls are not set properly
· Check controls and make sure Cycle knob is pulled out to ON position.
Lid is open
· Close lid and pull Cycle knob out to ON position.
Circuit breaker/fuse is tripped/blown
· Check house circuit breakers /fuses. Replace fuses or reset breaker. Washer should have separate outlet.
Control is not set properly · Check water temperature control and adjust.
Water supply is turned off · Turn both hot and cold or improperly connected
faucets fully on and make
sure hoses are connected to correct faucets.
Water valve screens are stopped up
· Turn off the water source and remove the water connection hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.
House water heater is not set properly
· Make sure house water heater is delivering water at 120°F.140°F. (48°C.60°C.).
Troubleshooting Tips
Customer Service
15
Safety Information
Before you call for service…
Troubleshooting Tips
Operating Instructions
Troubleshooting Tips
Problem
Water won’t drain Water leaks
Washer is noisy Washer pauses in cycle Clothes too wet
Possible Causes
What To Do
Drain hose is kinked or improperly connected
· Straighten drain hose and make sure washer is not sitting on it.
· Top of drain outlet should be less than 8 ft. above floor.
Fill hoses or drain hose is improperly connected
· Make sure hose connections are tight at faucets and make sure end of drain hose is correctly inserted in and secured to drain facility.
Household drain may be clogged
· Check household plumbing. You may need to call a plumber.
Constant water pressure to the fill hoses at the water source
· Tighten hoses at the faucets and turn the water off after each use.
· Check condition of the fill hoses; they may need replacement after 5 years.
Washer is uneven
· Make sure washer is level and firm to the floor.
Washer load is unbalanced
· Push the Cycle knob in to stop the washer, open the lid and redistribute the load evenly. Close the lid and restart.
The washer normally pauses between washing steps
Incorrect cycle selected
· Make sure the cycle selected matches the load you are washing.
16
Customer Service
Safety Information
Operating Instructions
Problem
Lint or residue on clothes
Colored spots
Possible Causes
Incorrect sorting Washing too long Detergent not dissolving
Overloading
Incorrect use of fabric softener Incorrect use of fabric softener
Dye transfer
What To Do
· Separate lint producers from lint collectors.
· Wash small loads for a shorter time than larger loads.
· Add detergent as wash basket fills with water, before you load clothes.
· Try a liquid detergent.
· Use warmer water temperature.
· Load clothes no higher than the top row of holes in the washer tub.
· Make sure load size selector matches clothes load size.
· Check fabric softener package for instructions and follow directions for
using dispenser.
· Check fabric softener package for instructions and follow directions for
using dispenser.
· Pretreat stain and rewash.
· Sort whites or lightly colored items from dark colors.
Troubleshooting Tips
Customer Service
17
Safety Information
Before you call for service…
Troubleshooting Tips
Operating Instructions
Troubleshooting Tips
Problem
Wrinkling
Too many suds Snags, holes, tears, rips or excessive wear
18
Possible Causes
What To Do
Improper sorting
· Avoid mixing heavy items (like work clothes) with light items (like
blouses).
· Try a fabric softener.
Overloading or incorrect water level
· Load your washer so clothes have enough room to move freely.
Incorrect wash and dry cycles
· Match Cycle selection to the type of fabric you are washing (especially for easy care loads).
Repeated washing in water that is too hot
· Wash in warm or cold water with plenty of detergent.
Type of detergent
· Switch to a lower sudsing detergent brand and follow instructions on package.
Very soft water
· Try less detergent.
Pins, snaps, hooks, sharp buttons, belt buckles zippers, and sharp objects left in pockets
· Fasten snaps, hooks, buttons, and zippers.
· Remove loose items like pins, objects in pockets and sharp buttons.
· Turn knits (which snag easily) inside out.
Undiluted chlorine bleach · Check bleach package instructions for proper
amount.
· Never add undiluted bleach to wash or allow clothes to come in contact with
undiluted bleach.
Chemicals like hair bleach · Rinse items that may have
or dye, permanent wave chemicals on them before
solution
washing.
Customer Service
Safety Information
Operating Instructions
Problem
Pilling
Grayed or yellowed clothes
Possible Causes
What To Do
Result of normal wear on poly-cotton blends and fuzzy fabrics
· While this is not caused by the washer, you can slow the pilling process by washing garments inside out.
Not enough detergent
· Use more detergent (especially with larger loads).
Hard water
· Use a water conditioner like Calgon brand or install a water softener.
Water is not hot enough
· Make sure water heater is delivering water at 120°F.140°F. (48°C.60°C.).
Washer is overloaded
· Select load size to match clothes load.
Detergent is not dissolving
· Add detergent as wash basket fills with water before you load clothes.
Dye transfer
· Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated.
Troubleshooting Tips
Customer Service
19
Notes
20
Customer Service
Troubleshooting Tips
Operating Instructions
Safety Information
Safety Information
Operating Instructions
Troubleshooting Tips
Customer Service
21
Notes
22
Customer Service
Troubleshooting Tips
Operating Instructions
Safety Information
Safety Information
GE Washer Warranty
All warranty service provided by our Factory Service Centers, or an authorized
Customer Care® technician. For service, call 800-GE-CARES.
Operating Instructions
Troubleshooting Tips
For The Period Of:
One Year From the date of the original purchase
Five Years From the date of the original purchase
Ten Years From the date of the original purchase
Twenty Years From the date of the original purchase
GE Will Replace, At No Charge To You:
Any part of the washer which fails due to a defect in materials or
workmanship. During this full one-year warranty, GE will also provide, free of
charge, all labor and in-home service to replace the defective part .
The transmission, suspension rod and spring assembly, if any of these parts
should fail due to a defect in materials or workmanship. GE will also replace
the washer lid or cover, if they should rust under normal operating
conditions. During this five-year limited warranty, you will be responsible
for any labor or in-home service costs.
The washer tub, if it should fail due to a defect in materials or workmanship.
During this ten-year limited warranty, you will be responsible for any labor
or in-home service costs.
The washer basket, if it should fail due to a defect in materials or
workmanship. During this twenty-year limited warranty, you will be responsible
for any labor or in-home service costs.
What GE Will Not Cover:
Service trips to your home to teach you how to use the product.
Improper installation.
Failure of the product if it is abused, misused, or used for other than the
intended purpose or used commercially.
Replacement of house fuses or resetting of circuit breakers.
Damage to the product caused by accident, fire, floods or acts of God.
Incidental or consequential damage to personal property caused by possible
defects with this appliance.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This
warranty gives you specific legal rights, and you may also have other rights which vary from state to
state. To know what your legal rights are, consult your local or state consumer affairs office or your
state’s Attorney General.
23
Customer Service
Safety Information
Operating Instructions
Service Telephone Numbers.
GE Answer Center® 800.626.2000
The GE Answer Center® is open 24 hours a day, 7 days a week.
In-Home Repair Service 800-GE-CARES
(800-432-2737)
Expert GE repair service is only a phone call away.
Special Needs Service 800.626.2000
TDD 800-TDD-GEAC (800-833-4322)
GE offers, free of charge, Braille controls for a variety of GE appliances and
a brochure to assist in planning a barrier-free kitchen for persons with
limited mobility.
Service Contracts 800-626-2224
Purchase a GE service contract while your warranty is still in effect and
you’ll receive a substantial discount. GE Consumer Service will still be there
after your warranty expires.
Parts and Accessories 800-626-2002
Individuals qualified to service their own appliances can have parts or
accessories sent directly to their homes (VISA, MasterCard and Discover cards
are accepted). Instructions contained in this manual cover procedures to be
performed by any user. Other servicing generally should be referred to
qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Service Satisfaction
If you are not satisfied with the service you receive from GE, follow these
three steps. First, contact the people who serviced your appliance. Next, if
you are still not pleased, write all the details– including your phone
number–to: Manager, Consumer Relations, GE Appliances, Appliance Park,
Louisville, KY 40225. Finally, if your problem is still not resolved, write:
Major Appliance Consumer Action Program 20 North Wacker Drive, Chicago, IL
60606.
Printed in Louisville, KY 10-96 CG
Troubleshooting Tips
Customer Service
References
- WEEK.GE • ბიზნესი და ტექნოლოგიები
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