deco X15 Whole Home Mesh Wi-Fi System User Guide

: July 25, 2024
: deco

Table of Contents

deco X15 Whole Home Mesh Wi-Fi System
Product Information
Product Usage Instructions
FAQ
About This Guide
Appearance
Set Up Your Deco
Troubleshooting
Authentication
Safety Information
Explanation of the symbols on the product label
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

deco X15 Whole Home Mesh Wi-Fi System

Specifications

Model: AX1500 Whole Home Mesh Wi-Fi 6 System
LED Indicator: Yes
Ports: 2 RJ-45 Ethernet ports</
Power Slot: Yes
Reset Button: Yes

Product Information

The Deco X15 is a superior Mesh Wi-Fi system that provides whole-home coverage. It features the latest Wi-Fi 6 technology (AX1500) for fast and reliable internet connectivity.
Each Deco unit comes with LED indicators, Ethernet ports, a power slot, and a reset button for easy setup and management.

Product Usage Instructions

Appearance

Each Deco unit has an LED indicator that changes color based on its status. The device also includes two RJ-45 Ethernet ports for connectivity, a power slot for the adapter, and a reset button for factory resets.

Set Up Your Deco

Follow these steps to set up your Deco unit.

Download the TP-Link Deco app from Google Play or the App Store.
Log in or sign up with your TP-Link ID.
Select your Deco model either by scanning the QR code or manually entering the details.
Plug in your Deco to power it on and connect it to your modem or Ethernet outlet.
Wait for the LED indicator to pulse blue, indicating readiness for setup.

FAQ

Q: What do the different LED colors on the Deco indicate?

A: The LED colors on the Deco indicate different statuses.

Pulse Yellow: Deco is resetting.
Solid Yellow: Deco is starting up.
Pulse Blue: Deco is ready for setup.
Solid Blue: Deco is setting up.
Pulse Green: Deco is upgrading firmware.
Solid Green: Deco is all setup and connected.
Pulse Red: The satellite Deco is disconnected from the main Deco.
Solid Red: Deco has an issue.

About This Guide

This guide provides a brief introduction to AX1500 Whole Home Mesh Wi-Fi 6 System and regulatory information.
Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP.
All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Conventions

In this guide, the following conventions are used.

Convention	Description
Deco	Stands for Deco Whole Home Mesh Wi-Fi System/ Unit.
*Underline*	Hyperlinks are in teal and underlined. You can click to

redirect to a website or a specific section.
Teal| Key information appears in teal, including management page text such as menus, items, buttons and so on.
Note:| Ignoring this type of note might result in a malfunction or damage to the device.
Tips:| Indicates important information that helps you make better use of your device.

More Info

Specific product information can be found on the product page at https://www.tp-link.com.
A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Speed/Coverage/Device Quantity Disclaimer

Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications.
Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

MU-MIMO Disclaimer

Use of MU-MIMO requires clients to also support MU-MIMO.

IoT Compatibility Disclaimer

IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.

Seamless Roaming Disclaimer

Clients need to support 802.11k/v/r and may require additional set up. Performance may vary depending on the client device.

Appearance

Each Deco has an LED that changes color according to its status, two RJ-45 Ethernet ports, a power slot, and a Reset button.

See the explanation below:

Tip: The product label can be found at the bottom of the product.

Set Up Your Deco

First let’s start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.

Get the Deco app
- Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.
Log in or sign up with TP-Link ID
- Open the app and log in with your TP-Link ID. If you don’t have a TP-Link ID, create one first.
- Note: If you forgot your login password, tap Forgot Password?. The app will help you reset your password.
Select your Deco model
- Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
Scan your Deco’s product label
- Scan the QR code on the product label at the bottom of your Deco for a quicker setup. You can also set it up manually.
Plug in your Deco
- Power off your modem. Connect your Deco to the modem and power them both on.
- If you don’t have a modem, connect your Deco directly to the Ethernet outlet.
Wait until Deco’s LED pulses blue
- Wait until your Deco’s LED pulses blue, then your phone/tablet will connect to the Deco’s default Wi-Fi automatically.
Specify your Deco’s location
- Select or custom a location for your Deco. The location will be used as the name of your Deco.
Connect your Deco to the internet
- Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.
Create your Wi-Fi network
- Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi.
Connect to your Wi-Fi network
- Connect your phone/tablet to the Deco’s Wi-Fi.
Setup complete
- Your Deco network is now up. You can connect your devices to the Deco network. You can also plug in the other included Decos, and they will automatically join the network within 2 minutes.

Troubleshooting

Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco.
If problems still exist, contact us: https://www.tp-link.com/support

Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn’t find Deco”?
- Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM
Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn’t find another Deco”?
- Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4
Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?
- Refer to the guide https://www.tp-link.com/support/faq/2239/
- Refer to the video https://youtu.be/OSUrGdWH-i0
Q4. What should I do if my wireless devices cannot connect to Deco?
- Refer to the guide https://www.tp-link.com/support/faq/2718/
Q5. What should I do if Deco suddenly lost internet access?
- Refer to the guide https://www.tp-link.com/support/faq/2428/
Q6. How can I find a suitable spot for my Deco?
- Refer to the guide https://www.tp-link.com//support/faq/1446/
Q7. What can I do if the Deco app isn’t working properly?
- Refer to the guide https://www.tp-link.com/support/faq/1456/

Authentication

FCC Compliance Information Statement

Product Name: AX1500 Whole Home Mesh Wi-Fi 6 System
Model Number: Deco X15

Component Name	Model
I.T.E Power Supply	T120100-2B4

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/ TV technician for help.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.
To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Safety Information

Keep the device away from water, fire, humidity or hot environments.
Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
Do not use damaged charger or USB cable to charge the device.
Do not use any other chargers than those recommended.
Do not use the device where wireless devices are not allowed.
Adapter shall be installed near the equipment and shall be easily accessible.
Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
Operating Temperature: 0°C~40°C (32°F~104°F)
This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices.
Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices.
If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label

Symbols may vary from products.
Note: The product label can be found at the bottom of the product and its I.T.E. power supply.
Product Name: I.T.E POWER SUPPLY
Model Number: T120100-2B4

Responsible party: