deco AX5400 Whole Home Mesh Wi-Fi 6 System User Guide

deco AX5400 Whole Home Mesh Wi-Fi 6 System

Product Information

• Specifications:
  • Model: AX5400 Whole Home Mesh Wi-Fi 6 System
  • Features: Seamless Roaming, Parental Controls, Easy Setup
  • LED Indicators: Pulse Yellow (Resetting), Solid Yellow (Starting up), Pulse Blue (Ready for setup), Solid Blue (Setting up), Pulse Green (Upgrading firmware), Solid Green (Connected to the internet), Pulse Red (Disconnected), Solid Red (Issue)
  • Ports: Two RJ-45 Ethernet ports
  • Power Slot: For connecting to the power socket via the provided adapter
  • Reset Button: Factory default settings reset

Product Usage Instructions

• Appearance:
  • Each Deco unit has an LED that changes colour based on its status, two RJ-45 Ethernet ports, a power slot, and a reset button.
• Set Up Your Deco:
  • Get the Deco app: Download and install the TP-Link Deco app on your iOS or Android device.
  • Log in or sign up with TP-Link ID: Create or log in with your TP-Link ID within the app.
  • Select your Deco model: Choose your specific Deco model within the app.
  • Plug in your Deco: Connect your Deco to your modem and power them both on.
  • Connect to your Deco’s Wi-Fi: Use the default SSID printed on the product label to connect your device to the Deco’s Wi-Fi network.
  • Specify your Deco’s location: Choose or customize a location name for your Deco.

FAQs

• Q: What should I do if the LED indicator on my Deco unit shows a solid red light?
  • A: If the LED indicator on your Deco is solid red, it indicates an issue. Try resetting the Deco unit by pressing and holding the reset button for a few seconds. If the issue persists, contact customer support for further assistance.

About This Guide

This guide provides a brief introduction to the AX5400 Whole Home Mesh Wi-Fi 6 System and regulatory information. Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Conventions
In this guide, the following conventions are used:

redirect to a website or a specific section.

Teal

| Key information appears in teal, including management page text such as menus, items, buttons and so on.
Note:| Ignoring this type of note might result in a malfunction or damage to the device.
Tips:| Indicates important information that helps you make better use of your device.

More Info

• Specific product information can be found on the product page at https://www.tp-link.com.
• A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
• Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Speed/Coverage/Device Quantity Disclaimer

Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

MU-MIMO Disclaimer

• Use of MU-MIMO requires clients to also support MU-MIMO.

IoT Compatibility Disclaimer

• IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.

Seamless Roaming Disclaimer

• Clients need to support 802.11k/v/r and may require additional set-up. Performance may vary depending on the client device.

Appearance

Each Deco has an LED that changes colour according to its status, two RJ-45 Ethernet ports, a power slot, and a Reset button.
See the explanation below:
Tip: The product label can be found at the bottom of the product.

Set Up Your Deco

First, let’s start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.

1. Get the Deco app
   • Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.
2. Log in or sign up with TP-Link ID
   • Open the app and log in with your TP-Link ID. If you don’t have a TP-Link ID, create one first.
   • Note: If you forgot your login password, tap Forgot Password? The app will help you reset your password.
3. Select your Deco model
   • Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
4. Plug in your Deco
   • Power off your modem. Connect your Deco to the modem and power them both on.
   • If you don’t have a modem, connect your Deco directly to the Ethernet outlet.
5. Connect to your Deco’s Wi-Fi
   • Connect your phone/tablet to the Deco’s Wi-Fi using the default SSID printed on the product label.
6. Specify your Deco’s location
   • Select or customise a location for your Deco. The location will be used as the name of your Deco.
7. Connect your Deco to the internet
   • Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.
8. Create your Wi-Fi network
   • Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi.
9. Connect to your Wi-Fi network
   • Connect your phone/tablet to the Deco’s Wi-Fi.
10. Setup complete
    • Your Deco network is now up. You can connect your devices to the Deco network.

Troubleshooting

Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco. If problems still exist, contact us: https://www.tp-link.com/support.

• Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn’t find Deco”?
  • Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM
• Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn’t find another Deco”?
  • Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4
• Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?
  • Refer to the video https://youtu.be/OSUrGdWH-i0
• Q4. What should I do if my wireless devices cannot connect to Deco?
  • Refer to the guide https://www.tp-link.com/support/faq/2718/
• Q5. What should I do if Deco suddenly loses internet access?
  • Refer to the guide https://www.tp-link.com/support/faq/1454/
• Q6. How can I find a suitable spot for my Deco?
  • Refer to the guide https://www.tp-link.com//support/faq/1446/
• Q7. What can I do if the Deco app isn’t working properly?
  • Refer to the guide https://www.tp-link.com/support/faq/1456/.

FCC

Authentication FCC Compliance Information Statement

• Product Name: AX5400 Whole Home Mesh Wi-Fi 6 System
• Model Number: Deco X60

Responsible party:

• TP-Link USA Corporation
  • Address: 10 Mauchly, Irvine, CA 92618
  • Website: http://www.tp-link.com/us/
  • Tel: +1 626 333 0234
  • Fax: +1 909 527 6804
  • E-mail: [email protected]

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter. To comply with FCC RF exposure compliance requirements, this grant applies to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. We, TP-Link USA Corporation, have determined that the equipment shown above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made to the equipment and the equipment is properly maintained and operated.

FCC Compliance Information Statement

• Product Name: I.T.E POWER SUPPLY
• Model Number: T120200-2B4

Responsible party:

• TP-Link USA Corporation
  • Address: 10 Mauchly, Irvine, CA 92618
  • Website: http://www.tp-link.com/us/.
  • Tel: +1 626 333 0234
  • Fax: +1 909 527 6804
  • E-mail: [email protected].

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. We, TP-Link USA Corporation, has determined that the equipment shown above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

CE Mark Warning

This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

OPERATING FREQUENCY(the maximum transmitted power)

• 2412MHz—2483.5MHz (20dBm)
• 5150MHz—5250MHz (23dBm)
• 5250 MHz—5350 MHz (23dBm)

Frequency band 5150 – 5250 MHz:
Indoor use: Inside buildings only. Installations and use inside road vehicles and train carriages are not permitted. Limited outdoor use: If used outdoors, equipment shall not be attached to a fixed installation or the external body of road vehicles, a fixed infrastructure or a fixed outdoor antenna. Use by unmanned aircraft systems (UAS) is limited to within the 5170 – 5250 MHz band.

Frequency band: 5250 – 5350 MHz:

• Indoor use: Inside buildings only. Installations and use in road vehicles, trains and aircraft are not permitted. Outdoor use is not permitted.

EU Declaration of Conformity

• TP-Link hereby declares that the device complies with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011 /65/EU and (EU) 2015/863.
• The original EU Declaration of Conformity may be found at https://www.tp-link.com/en/support/ce/

RF Exposure Information

• This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.
• The device complies with RF specifications when the device is used at 20 cm from your body.

National restrictions

Attention: This device may only be used indoors in all EU member states EFTA countries, and Northern Ireland.

UKCA Mark UK Declaration of Conformity

• UK Declaration of Conformity
  • TP-Link hereby declares that the device complies with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
  • The original UK Declaration of Conformity may be found at https://www.tp-link.com/support/ukca/.
• National restrictions
  • Attention: This device may only be used indoors in Great Britain.

Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Caution:
The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; and DFS (Dynamic Frequency Selection) products that operate in the bands 5250- 5350 MHz.

Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body.

Industry Canada Statement

• CAN ICES-3 (B)/NMB-3(B)

Note 1： “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of the presence condition.
Note 2： “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
Note 3： The “ − ” indicates that the restricted substance corresponds to the exemption.

Safety Information

• Keep the device away from water, fire, humidity or hot environments.
• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
• Do not use a damaged charger or USB cable to charge the device.
• Do not use any other chargers than those recommended.
• Do not use the device where wireless devices are not allowed.
• The adapter shall be installed near the equipment and shall be easily accessible.
• Use only power supplies that are provided by the manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
• Operating Temperature: 0°C~40°C (32°F~104°F)
• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices.
• Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
• Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label

Symbols may vary from product.
Note: The product label can be found at the bottom of the product and its I.T.E. power supply.

1910013340 REV3.2.0 © 2023 TP-Link

References

• Link: Simple, secure one-click payments
• WiFi Networking Equipment for Home & Business | TP-Link
• TP-Link Community
• WiFi Networking Equipment for Home & Business | TP-Link
• How can I find a suitable spot for my Deco? | TP-Link Australia
• CE Regulatory Compliance | TP-Link
• Encountering an Error When Adding a Deco | TP-Link
• What can I do if the Deco app isn't working properly | TP-Link
• Main Deco Failed to Complete Setup | TP-Link
• Regulatory Compliance | TP-Link

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