deco X50-PoE3 Whole Home Mesh User Guide

deco X50-PoE3 Whole Home Mesh

Specifications

• Product Name: Deco X50-PoE
• Model: AX3000
• Wi-Fi Standard: Wi-Fi 6
• Power Input: Power adapter or PoE switch (PS2 or LPS compliant)
• Ports: Two 2.5 Gbps PoE ports

Product Usage Instructions

Appearance and LED Status

• Pulse Yellow: Resetting
• Solid Yellow: Starting up
• Pulse Blue: Ready for setup
• Solid Blue: Setting up
• Pulse Green: Upgrading firmware
• Solid Green: All set up and connected
• Pulse Red: Satellite Deco disconnected from main Deco
• Solid Red: Issue detected

Mounting Options

• Ceiling Mount
• Wall Mount
• Tabletop Placement

Powering Up Your Deco

1. Connect the power adapter or PoE switch compliant with PS2 or LPS standards.
2. Ensure the electrical energy source is compliant with ES1 of IEC 62368-1.
3. If using a PoE switch, make sure it provides sufficient power for the Deco unit.

FAQ (Frequently Asked Questions)

Q: What do the different LED colors on the Deco unit indicate?

• A: The LED colors indicate various states of the Deco unit, such as reset, startup, setup readiness, firmware upgrade, connectivity status, and issues.

Q: Can I use any PoE switch to power the Deco X50-PoE?

• A: It is recommended to use a PoE switch that complies with PS2 or LPS standards to ensure proper power delivery and device safety.

Q: How can I reset my Deco unit to factory default settings?

• A: Press and hold the reset button for 1 second, then release.
• The LED will change from pulsing yellow to solid yellow to indicate a successful reset.

About This Guide

• This guide provides a brief introduction to the Whole Home Deco Mesh Wi-Fi 6 System with PoE and regulatory information.
• Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Conventions

In this guide, the following conventions are used

redirect to a website or a specific section.

Teal| Key information appears in teal, including management page text such as menus, items, buttons, and so on.
Note:| Ignoring this type of note might result in a malfunction or damage to the device.
Tips:| Indicates important information that helps you make better use of your device.

More Info

• Specific product information can be found on the product page at https://www.tp-link.com.
• A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
• Our Technical Support contact information can be found at the Help Center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Speed/Coverage/Device Quantity Disclaimer

• Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications.
• Actual wireless data throughput wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

MU-MIMO Disclaimer

• The use of MU-MIMO requires clients to also support MU-MIMO.

IoT Compatibility Disclaimer

• IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.

Seamless Roaming Disclaimer

• Clients need to support 802.11k/v/r and may require additional setup. Performance may vary depending on the client device.

HomeShield Disclaimer

• HomeShield includes the Free Basic Plan. Fees apply for the Pro Plan. Visit tp-link.com/homeshield for more information.

Appearance

• Each Deco has an LED that changes color according to its status, two 2.5 Gbps PoE ports, a power slot, and a reset button.

See the explanation below:

• Tip: The product label can be found at the bottom of the product.

Power Supply:

• Deco can be powered via a power adapter or a PSE device (such as a PoE switch).

Multi-Gig Internet Connection:

• 2× 2.5 Gbps ports make full use of gigabit speeds from your local ISP. PoE and WAN/LAN support meets all your internet demands.

Reset:

• Press for 1 second and release to reset Deco to factory default settings. The light changing from pulsing yellow to solid yellow indicates a successful reset.

Mounting Options

Power Up Your Deco

• Deco can be powered via a power adapter or a PSE device (such as a PoE switch) which complies with Power Source Class 2 (PS2) or Limited Power Source (LPS) and Electrical Energy Source Class 1(ES1) of IEC 62368-1.
• Setup Video can be found at https://www.tp-link.com/support/download/deco-x50-poe/

Option1: Via PoE Switch (Compliant with 802.3at)

• Connect an Ethernet cable from the PoE switch (compliant with 802.3at) to the Deco’s Ethernet port. The power should not be less than 18 W.

Option2: Via Power Adapter

• Plug one end of the provided power adapter into the power port of the Deco and the other end into a standard electrical wall outlet.

Set Up Your Deco Network

• First, let’s start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.
• Setup Video can be found at https://www.tp-link.com/support/download/deco-x50-poe/

1. Get the Deco app
   • Download and install the Deco app from Google Play or App Store, or by scanning the QR code below.
2. Log in with TP-Link ID
   • Open the app and log in with your TP-Link ID. If you don’t have a TP-Link ID, create one first.
   • Tip: If you forgot your login password, tap Forgot Password. The app will help you reset your password.
3. Select your Deco model
   • Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
4. Plug in your Deco
   • Power off your modem, connect your Deco to the modem, then power them both on.
   • If you don’t have a modem, connect your Deco directly to the Ethernet outlet.
5. Specify your Deco’s location
   • Select or customize a location for your Deco. The location will be used as the name of your Deco.
6. Connect your Deco to the internet
   • Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.
7. Create your Deco Wi-Fi
   • Create the network name and password for your Deco and connect to it.
8. Setup complete
   • Your Deco network is now up. You can connect your devices to the Deco network.
   • If you have more decos, tap Add another Deco to add them to your network.
9. Add more Decos
   • To add more Decos to the network, connect these Decos to either the PoE switch via an Ethernet cable (recommended) or a power adapter to power it on.

Mount Your Deco

• Deco can be mounted to the wall, the ceiling, or on a junction box, using the screws in the package. Choose the appropriate mounting methods.
• Mounting Video can be found at https://www.tp-link.com/support/download/deco-x50-poe/ .

Option 1: On the Wall/Ceiling

• The Deco can be mounted to the wall or the ceiling with the screws in the package.

1. If your Ethernet cable feeds through the wall, position the mounting bracket above the cable hole.
   • Mark four positions for the screw holes and drill four 6 mm (15/64 in) diameter holes at the marked positions.
2.  Insert the plastic wall anchors into the 6 mm diameter holes.
3. Secure the mounting bracket to the wall by driving the self-tapping screws into the anchors.
   • Make sure the mounting bracket lies flat against the surface.
4. Connect the Ethernet cable to the Ethernet port on the Deco.
5. Orient the Deco LED according to the image, attach the Deco to the mounting bracket, and then rotate it clockwise until it locks into place.

Option 2: On a Wall Junction Box

• The Deco can be mounted on a junction box. The junction box should be pre-installed with a running-in-wall Ethernet cable. Ensure that the mounting holes align with your junction box.
• Here the standard US wall junction box is used as an example.

1. Detach the faceplate of the junction box with a Phillips screwdriver.
2. Feed the Ethernet cable through the mounting bracket. Insert the enclosed screws and tighten them with a Philips screwdriver to secure the mounting bracket.
   • Notes:
   • Do not over-tighten the screws.
   • If the enclosed screws do not fit the junction box, use the screws attached to the junction box instead.
3. Connect the Ethernet cable to the Ethernet port on the Deco.
4. Orient the Deco LED according to the image, attach the Deco to the mounting bracket, and then rotate it clockwise until it locks into place.

Option 3: In a Ceiling Tile

The Deco can be installed in a ceiling tile with the screws in the package. Make sure the ceiling tile is larger than the Deco.

1. Remove the ceiling tile.
2. Place the mounting bracket in the center of the ceiling tile. Mark four positions for the screw holes and a location for the Ethernet cable hole.
   • Drill four 4 mm (5/32 in) diameter holes for the screws and a 25 mm (63/64 in) diameter hole for the Ethernet cable at the marked positions.
3. Secure the mounting bracket to the ceiling tile using four pan-head screws, washers, and wing nuts.
4. Feed the Ethernet cable through the hole and set the ceiling tile back into place.
5. Orient the Deco LED according to the image, attach the Deco to the mounting bracket, and then rotate it clockwise until it locks into place.

Troubleshooting

• Solutions to common problems during setup or use are provided here for reference.
• Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco.
• If problems still exist, contact us: https://www.tp-link.com/support

Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn’t find Deco”?

• Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM

Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn’t find another Deco”?

• Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4

Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?

• Refer to the guide https://www.tp-link.com/support/faq/2239/
• Refer to the video https://youtu.be/OSUrGdWH-i0

Q4. What should I do if my wireless devices cannot connect to Deco?

• Refer to the guide https://www.tp-link.com/support/faq/2718/

Q5. What should I do if Deco suddenly loses internet access?

• Refer to the guide https://www.tp-link.com/support/faq/2428/

Q6. How can I find a suitable spot for my Deco?

• Refer to the guide https://www.tp-link.com//support/faq/1446/

Q7. What can I do if the Deco app isn’t working properly?

• Refer to the guide https://www.tp-link.com/support/faq/1456/

FCC Statement

Authentication

FCC Compliance Information Statement

• Product Name: AX3000 Whole Home Mesh Wi-Fi 6 System with PoE
• Model Number: Deco X50-PoE

Responsible party:

• TP-Link USA Corporation
• Address: 10 Mauchly, Irvine, CA 92618
• Website: http://www.tp-link.com/us/
• Tel: +1 626 333 0234
• Fax: +1 909 527 6804
• E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, according to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.
To comply with FCC RF exposure compliance requirements, this grant applies to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.”

FCC Compliance Information Statement

• Product Name: I.T.E POWER SUPPLY
• Model Number: T120150-2B4

Responsible party:

• TP-Link USA Corporation
• Address: 10 Mauchly, Irvine, CA 92618
• Website: http://www.tp-link.com/us/
• Tel: +1 626 333 0234
• Fax: +1 909 527 6804
• E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
We, TP-Link USA Corporation, have determined that the equipment shown above has been shown to comply with the applicable technical standards, FCC part 15.
There is no unauthorized change is made to the equipment and the equipment is properly maintained and operated.

CE Mark Warning

This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

OPERATING FREQUENCY(the maximum transmitted power)

• 2400 MHz -2483.5 MHz (20dBm)
• 5150 MHz -5250 MHz (23dBm)
• 5250 MHz -5350 MHz (23dBm)
• Frequency band: 5150 – 5250 MHz:
• Indoor use: Inside buildings only. Installations and use inside road vehicles and train carriages are not permitted.
• Limited outdoor use: If used outdoors, equipment shall not be attached to a fixed installation or the external body of road vehicles, a fixed infrastructure, or a fixed outdoor antenna.
• Use by unmanned aircraft systems (UAS) is limited to within the 5170 – 5250 MHz band.
• Frequency band : 5250 – 5350 MHz:
• Indoor use: Inside buildings only. Installations and use in road vehicles, trains, and aircraft are not permitted. Outdoor use is not permitted.

EU Declaration of Conformity

TP-Link hereby declares that the device complies with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011 /65/EU, and (EU) 2015/863.
The original EU Declaration of Conformity may be found at https://www.tp- link.com/en/support/ce/

RF Exposure Information

This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.
The device complies with RF specifications when the device is used at 20 cm from your body.

National restrictions

Attention: This device may only be used indoors in all EU member states EFTA countries, and Northern Ireland.

UKCA Mark UK Declaration of Conformity

• TP-Link hereby declares that the device complies with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
• The original UK Declaration of Conformity may be found at https://www.tp-link.com/support/ukca/

National restrictions

• Attention: This device may only be used indoors in Great Britain.

Canadian Compliance Statement

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference,
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Caution:

The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
DFS (Dynamic Frequency Selection) products that operate in the bands 5250- 5350 MHz.

Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

Safety Information

• Keep the device away from water, fire, humidity, or hot environments.
• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
• Do not use a damaged charger or USB cable to charge the device.
• Do not use any other chargers than those recommended.
• Do not use the device where wireless devices are not allowed.
• The adapter shall be installed near the equipment and shall be easily accessible.
• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices.
• Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices.
• If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
• Use only power supplies that are provided by the manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
• Operating Temperature: 0°C~40°C (32°F~104°F)
• Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device.
• Please use this product with care and operate at your own risk.
• Explanation of the symbols on the product label Symbols may vary from product.
• Note: The product label can be found at the bottom of the product and its I.T.E. power supply.

symbols

References

• Link: Simple, secure one-click payments
• HomeShield | TP-Link Australia
• WiFi Networking Equipment for Home & Business | TP-Link
• TP-Link Community
• WiFi Networking Equipment for Home & Business | TP-Link
• How can I find a suitable spot for my Deco? | TP-Link Australia
• CE Regulatory Compliance | TP-Link
• HomeShield | TP-Link Hong Kong
• Encountering an Error When Adding a Deco | TP-Link Hong Kong
• What can I do if the Deco app isn't working properly | TP-Link
• Main Deco Failed to Complete Setup | TP-Link
• The internet connection is unstable or suddenly stops working when connected to the Deco network? | TP-Link
• Cannot connect to Deco Wi-Fi | TP-Link
• Regulatory Compliance | TP-Link

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