Oticon GS 15500-3044 Bluetooth Hearing Aids

Specifications

• Product: Oticon Intent
• Design: MiniRITE
• Features: User-intent sensors, miniFit Detect speakers, optimized microphone placement, color markers
• Available Colors: Chestnut Brown, Terra Cotta, Honey Beige, Chroma Beige, Sky Blue, Silver, Silver Gray, Steel Gray, Diamond Black
• Chargers: Oticon Intent Desktop charger, Oticon Intent SmartCharger

Product Usage Instructions

1. Understanding Oticon Intent

Introducing Oticon Intent, a discreetly designed miniRITE with user-intent sensors that prioritize sounds based on head and body movements. It combines various sensor inputs to cater to the user’s listening needs.

2. Oticon Intent Features

The Oticon Intent miniRITE is small and discreet with a long battery life. It offers quick recharge capabilities providing an extra 4 hours of usage in just 15 minutes.

3. Connectivity with Oticon Intent

Connect seamlessly to accessories and phones for streaming and hands-free calls. Enjoy the convenience of connecting to important people and devices easily.

4. Benefits of Oticon Intent

Oticon Intent delivers 35% more access to speech cues compared to Oticon Real*, ensuring improved communication experiences for users.

FAQs

• Q: What colors are available for Oticon Intent demo instruments?
  • A: The available colors for demo instruments are Black, Chestnut Brown, and Chroma Beige.
• Q: How can I request demo instruments for Oticon Intent?
  • A: To request demo instruments, contact Oticon at 877.310.9681 with your preferred color choice, receiver size, strength, and dome selection.
• Q: How can I ensure efficient fittings for Oticon Intent?
  • A: Follow the Quick Fitting Guide provided by Oticon to ensure easy and efficient fittings for Oticon Intent.
• Q: What are the benefits of the user-intent sensors in Oticon Intent?
  • A: The user-intent sensors in Oticon Intent prioritize sounds based on head and body movements, providing users with personalized listening experiences.

Oticon Government Services
Pocket Guide
Engage in life like never before with the world’s first user-intent sensors
Oticon IntentTM · Featuring the world’s first user-intent sensors that understand the user’s natural
behavior and listening intentions, recognize when they change, and seamlessly adapt. · Offers new smaller miniRITE rechargeable style, with new miniFit Detect speakers and
a SmartCharger with faster charging. · Features future-ready connectivity! · Proven to help patients like never before! Oticon Intent offers 35% more access to
speech cues than Oticon RealTM. Brændgaard/Zapata-Rodríguez et al. (2024). 4D Sensor technology and Deep Neural Network 2.0 in Oticon IntentTM. Technical review and evaluation. Oticon whitepaper.
oticon.com Phone: 877.310.9681 | Fax: 732.764.9133 Effective May 2024

Did you know that Oticon IntentTM demo instruments are now available for Government Services Audiologists?
To receive demo instruments, contact the Government Services team — see pages 90­91 or call us at 877.310.9681
Demo Instrument options: With Oticon Intent demo instruments, we offer a variety of colors (Black, Chestnut Brown and Chroma Beige). We will ask for the color of instrument, receiver size and strength as well as your choice of dome. Call us to receive your demo instruments! 877.310.9681
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Instruments

Instruments

Introducing Oticon Intent
With Oticon Intent we introduce an all-new discreetly designed miniRITE. Featuring the world’s first user-intent sensors, Oticon Intent combines four different types of sensor input to understand and act on the user’s listening needs.
The information on the next 4 pages will help you get started with our new technology.

New design
New miniFit Detect speakers

Optimized microphone placement

New color markers
Available colors
New

Contact charging New

Chestnut Brown

Te r r a c o t t a

Honey Beige

Chroma Beige

Sky Blue

Silver
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Silver Gray

Steel Gray

Diamond Black

· A new smaller design with telecoil, a single push-button and size 13 rechargeable lithium-ion battery that is fully enclosed.
· Longer battery life and fast contact charging, due to improved charging technology.
· Certified rating of IP68 for dust and water resistance.
· New battery door markers that can be easily removed
· New chipset allowing for Bluetooth® LE Audio (two-way hands-free) with select AndroidTM devices
· Microphone placement is optimized by means of the curvature of the new shell ensuring optimal collection of sounds in the environment.
· Noahlink Wireless/Noahlink Wireless 2 are the only programming devices that can be used when fitting or performing firmware updates.
· Pulsing LED lights for increased awareness and visibility of hearing aid status.
· Compatible with CROS and CROS PX.
Available chargers

Oticon Intent Desktop charger

Oticon Intent SmartCharger

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Oticon Intent made easy
1 Engage in life like never before with the world’s first user-intent sensors
What you need to know
Oticon Intent is the world’s first hearing aid with 4D sensor technology, that not only takes acoustic cues into consideration but also registers the user’s head movement, body movement, and conversation activity. This technology monitors the user’s listening intentions and seamlessly adjusts the hearing support it provides to deliver an optimized and personalized support. Oticon Intent provides access to the full sound environment with higher clarity and better balance than before thanks to improvements including: MoreSound IntelligenceTM 3.0 and Deep Neural Network 2.0.
What to share with patients
Every person’s hearing loss is as unique as their fingerprint. And so are our communication needs — even in the same environment. Oticon Intent prioritizes the sounds you need based on your head and body movements and adjusts moment to moment along with you. Oticon Intent utilizes the input from these sensors to always give your brain as much sound as possible without overloading it.
2 Our smallest rechargeable miniRITE style ever packed with innovations to support easy and efficient fittings
What you need to know
· Faster and more stable charging enables quick charges before or during fittings, as well as improved battery life.
· With the integration of ACT into Genie 2, patients can experience a more personalized fitting focused on their ability to hear in noise.
· The redesigned MoreSound Intelligence screen facilitates easy adjustments and enhances the counseling experience.
What to share with patients
The Oticon Intent miniRITE is a small and very discreet hearing aid. With a long battery life, Intent also has quick recharge capabilities for an extra 4 hours in 15 minutes.
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3 Ready for the next generation of connectivity
What you need to know
Oticon Intent is a future-ready hearing aid, supporting modern connectivity standards. · Bluetooth® LE Audio adds hands free with select Android devices,
enhanced sound quality · Seamless connectivity to Oticon accessories · Compatible with Oticon Companion app · New functionality allows users to accept and end streamed phone
calls with a simple double-tap.
What to share with patients
Oticon Intent lets you seamlessly connect to accessories and your phone to enjoy streaming and hands-free phone calls. Intent gives you the ability to connect to the people and devices that matter most.

4 Proven to deliver results and benefits your patients can see

What you need to know
35% more access to speech cues than Oticon Real*

Up to: · 10% better sound quality · 13% more nuance in the sound scene

· 10% higher listening comfort · 15% improvement in speech
comprehension with 4D sensor technology on vs off

What to share with patients
Oticon has been tested and proven to give better sound quality, more nuances in the sound scene, increased listening comfort and more access to speech. This gives you’re the brain the details it needs to make sense of sound.

*Brændgaard/Zapata-Rodríguez et al. (2024). 4D Sensor technology and Deep Neural Network 2.0 in Oticon IntentTM. Technical review and evaluation. Oticon whitepaper. **Bianchi/Eskelund et al. (2024). Oticon IntentTM ­ Clinical evidence. BrainHearingTM benefits of the 4D Sensor technology. Oticon whitepaper.
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RITE & BTE Instruments

Oticon Intent miniRITE R (lithium-ion)

RITE Styles RITE fitting ranges

Oticon Real 1 miniRITE R (lithium-ion)

Mold, Bass & Power dome OpenBass dome

MicroShell Detect, Bass & Power dome

MicroShell Detect

Oticon Play PX 1 miniRITE R (lithium-ion)
Oticon Opn S 1 miniRITE R (lithium-ion)
Meets SCIF requirements!

Oticon Real 1 miniRITE T (312 zinc-air)

dB HL -10
0 10 20 30 40 50 60 70 80 90 100 110 120
125 250 500 1k 2k 4k 8k Hz

RITE fitting ranges

dB HL -10
0 10 20 30 40 50 60 70 80 90 100 110 120
125 250 500 1k 2k 4k 8k Hz

dB HL -10
0 10 20 30 40 50 60 70 80 90 100 110 120
125 250 500 1k 2k 4k 8k Hz

dB HL -10
0 10 20 30 40 50 60 70 80 90 100 110 120
125 250 500 1k 2k 4k 8k Hz

Open Bass/ Open dome Custom mold, Bass & Power dome

Power Receiver Mold, Bass & Power dome

Power Receiver Mold

RITE Instrument Colors

Intent, Real, Opn S

Play PX

CO44 Silver

CO90 Chroma Beige

CO91 Silver Grey

CO92 Steel Grey

CO93
Chestnut Brown

CO94
Terracotta

CO63 Diamond Black

INTENT ONLY

C115 Sky Blue

C116 Honey Beige

REAL ONLY

C114 Olive Green

CO79
Hear Pink

CO44 Silver
CO63 Diamond Black
CO45
Purple

CO90 Chroma Beige
CO48
Emerald Green
CO46
Red

CO93
Chestnut Brown

CO94
Terracotta

C058
Aquamarine

CO47
Cool Blue

CO57
Power Pink

CO79
Baby Pink

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Oticon Real 1 miniBTE R (lithium-ion)

BTE Styles

Oticon Real 1 miniBTE T (312 zinc-air)

Opn S 1 BTE

Xceed 1 BTE

Xceed 1 BTE

Plus Power 13 Super Power 13 Ultra Power 675

dB HL -10
0 10 20 30 40 50 60 70 80 90 100 110 120
125 250 500 1k 2k 4k 8k Hz

BTE Fitting Ranges

dB HL -10
0 10 20 30 40 50 60 70 80 90 100 110 120
125 250 500 1k 2k 4k 8k Hz

dB HL 0 10 20 30 40 50 60 70 80 90 100 110 120 130
125 250 500 1k 2k 4k 8k Hz

dB HL 0 10 20 30 40 50 60 70 80 90 100 110 120 130
125 250 500 1k 2k 4k 8k Hz

Corda miniFit standard thin tube
Corda miniFit Power thin tube
Hook

CO44 Silver
CO90 Chroma Beige

BTE Instrument Colors Real, Xceed, Opn S

CO91 Silver Grey
CO94 Terracotta

CO92 Steel Grey
CO93 Chestnut Brown

CO63 Diamond Black
CO79
Hear Pink*

*Available for Oticon RealTM only.

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Oticon CROS family

Oticon CROS (312 zinc-air)**

RITE styles

Oticon CROS PX (rechargeable)**

**Available in ROES with 60 and 85 receiver. Oticon CROS and CROS PX are not compatible with Oticon Own Custom instruments

CO44 Silver
CO90 Chroma Beige

CROS and CROS PX colors

CO91 Silver Grey

CO92 Steel Grey

CO94 Terracotta

CO93 Chestnut Brown

CO63 Diamond Black
CROS PX ONLY CO79 Hear Pink

Oticon CROS Family Compatibility

Oticon CROS (312 zinc-air) and Oticon CROS PX (rechargeable)

SiriusTM

Polaris RTM

PolarisTM

Velox STM

Oticon Intent miniRITE R

Oticon Real miniRITE R

Oticon More miniRITE R

Opn S miniRITE R

Opn S BTE PP

Oticon Real miniRITE T

Oticon More miniRITE T

Opn S miniRITE T

Xceed BTE SP

Oticon Real miniBTE R

Oticon More miniBTE R

Opn S miniRITE

Xceed BTE UP

Oticon Real miniBTE T

Oticon More miniBTE T

Opn Play miniRITE T

Oticon Play PX miniRITE R

Oticon Play PX miniRITE T

Oticon Play PX miniBTE R

Oticon Play PX miniBTE T

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Oticon Own 1 Custom Instruments

IIC

CIC

dB HL -10
0 10 20 30 40 50 60 70 80 90 100 110 120
125 250 500 1k 2k 4k 8k Hz

ITC

ITE HS

ITE FS

dB HL -10
0 10 20 30 40 50 60 70 80 90 100 110 120
125 250 500 1k 2k 4k 8k Hz

IIC

CIC

ITC

ITE HS

ITE FS

Battery

10

10

312

312

312

Fitting levels

NFMI

–

· (ROES)

·

·

·

2.4 GHz

–

–

· (ROES)

· (ROES)

· (ROES)

Microphones

1

1

2

2

2

Push-button

–

O

O

O

O

Volume Wheel

–

–

O

O

O

Telecoil

–

–

O

O

O

AutoPhone

–

–

–

–

–

· Standard o Option o Not possible to combine 2.4 GHz and telecoil – Unavailable

Firmware number

New functionality/improvements

1.0.2

· Streaming and hearing instrument performance improvements

1.0.4

· Improved Connectivity to ConnectClip
· Performance and connectivity improvements for iOS and Android devices
· Improved “battery time left” estimations in the Companion app

To ensure that your patient’s aids have the latest firmware, please connect the devices to Genie 2.

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Oticon OwnTM options*

Large ball

Raised push button

Volume Wheel, Large, Small, or Raised

Clothing loop

Visual indicators Color Dots Initials on shell Name on shell (Name if possible, otherwise initials) Canal Tips Red/Blue L&R on Shell
Removal Removal Cord (STD for IIC/CIC) Heavy Removal Cord (N/A for IIC) Large Ball Removal Cord
Tactile / Other Raised Push Button Raised Volume Wheel Large Volume Wheel Raised, Large Volume Wheel

Retention Canal Lock (CIC/ITC/HS) Helix Lock (CIC/ITC/HS) Clothing Loop (N/A for IIC/CIC) Heavy Clothing Loop (N/A for IIC/CIC)
Shell Finish Hard Coat (Standard) Soft Coat Matte Finish
Battery door indicator Door hooks (N/A for IIC) Extended receiver tubing (N/A for IIC)

C001
Beige

Custom instrument shell and faceplate colors

CO02
Light Brown

CO03
Medium Brown

CO04
Dark Brown

C005
Black

Transparent Red

*Not available as a faceplate color.

Blue*

*Options available space permitting and may not be available on all models.
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Genie 2 2024.1 — Oticon Intent quick fitting guide
Navigation Bar and Welcome Screen
In order to navigate through the Genie 2 software, follow the navigation bar at the top of the screen, working from left to right. This bar also contains the Save and Exit button, Connect button with selected programmer, information about the hearing aid and notification icon. The Welcome screen allows for connecting to instruments or simulating a fitting.
Selection Screen
Different Families, Styles, and Features may be selected while running a simulation. The ability to view the fitting level for miniRITE and custom instruments is located in the middle of the screen. Additionally, Oticon Intent is now available to select and fit in Genie 2 | 2024.1.
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Quick Fit Guides

When connecting Oticon Intent to Genie 2, all relevant speaker unit information will be displayed. This includes serial number, fitting power level, wire length and left/right identification.

Quick Fit Guides

Notification about mismatch

Mismatch between detected and expected
miniFit Detect Safety Indicator — Receivers mounted on wrong side
An alert will appear with immediate speaker unit status, enabling you to see if a speaker unit is correct, missing, faulty, or incompatible. Should a mismatch occur the LED will give 4 long orange blinks (1 second long) 4 times (16 blinks total). The bars beside the hearing aid(s) will become green once connected.
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Fitting Screen
The Fitting Tools in the left task pane make key fitting features easily accessible.
The Acoustics tab allows for the opportunity to change the selected earpiece. Please note, if an ear piece is changed, be sure to re-prescribe settings. Real time adjustments of gain, adaptation manager and compression can be made in the Fine Tuning screen.
The MoreSound Intelligence screen for Oticon Intent has been simplified for ease of use. The MoreSound Intelligence screen may also be used as a counseling tool with patients.
For detailed information on using MSI for Oticon Intent, see page 18. For detailed information on using MSI with Oticon Real and Oticon More, see page 22.
SuddenSound Stabilizer effectively addresses sudden sounds while preserving speech intelligibility. Clinicians can select the appropriate setting for each program, ranging from Off to Max. The activation levels can be visualized in the graph below.

OFF

LOW

MEDIUM

HIGH

VERY HIGH

MAX

Activation level

– 60 dB SPL 55 dB SPL 40 dB SPL 40 dB SPL 40 dB SPL

Max. attenuation

0

10dB

15 dB

20 dB

25 dB

30 dB

Off

Low

Medium

High

Very high

Max

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End Fitting Screen — Controls — Buttons and Taps
The End Fitting screen now features an updated tab name, Controls, which replaces the Buttons and Indicator tab. Buttons and Taps can be accessed in the first tab along the top. LED options under the Visual Indicators tab can be programmed for the miniRITE R, miniRITE T, miniBTE R and miniBTE T. When fitting miniRITE R and miniBTE R rechargeable lithium-ion hearing aids, the Batteries option can be selected from the left task pane to see Current Battery Level (current charge in hearing aids) and overall Battery Health. New Call Tap Control feature for Oticon Intent allows patients to answer and end calls by tapping the hearing aid. This feature is located under Controls — Buttons and Taps and then Call Controls.
End Fitting Screen — Accessories and Save and Exit
Compatible accessories and general hearing aid information are located on the landing page for the End Fitting screen. Accessories are paired outside of the software. If accessories have been previously paired, there will be a red and/or blue indicator above the accessory image that has been successfully paired. Click Save and Exit to save the session and exit the software. Note: Settings are automatically saved in the instruments during the Programming process.
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SuddenSound Stabilizer
Developed with Veterans in mind
SuddenSound Stabilizer is fast and precise, it can instantly provide the appropriate gain reduction, and instantly release the gain when the sudden sound ends. This ensures your patients receive better access to speech, while still enjoying access to all the relevant information from the sound scene. Moreover, SuddenSound Stabilizer can detect and handle over 500,000 sudden sounds per day, helping your patients stay aware of what’s going on around them — without compromising their comfort or access to speech.
Adjusting SuddenSound Stabilizer in Genie 2 software
SuddenSound Stabilizer can be found on the Fitting Tab

ASK US ABOUT our SuddenSound Stabilizer research
with Veterans!

Based on your patient’s observations, SuddenSound Stabilizer can be adjusted to their preference — move the slider bar to the right to increase support by lowering the activation level and/or increasing maximum attenuation, likewise the slider can be moved to the left for less support.

Activation level
Max. attenuation

OFF 0

LOW 60 dB SPL
10dB

MEDIUM 55 dB SPL
15 dB

HIGH 40 dB SPL
20 dB

VERY HIGH 40 dB SPL
25 dB

MAX 40 dB SPL
30 dB

Off

Low

Medium

High

Very high

Max

Teach your patient about SuddenSound Stabilizer: Better handling of both soft and loud sudden sounds will help you stay aware of what’s going on around you without compromising comfort and access to speech.

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MoreSound Intelligence 3.0 for Oticon Intent instruments
MoreSound Intelligence 3.0 introduces a quantum leap in sound scene processing, giving access to the full sound scene with clear contrast and balance. With input from 4D user-intent sensors, MoreSound Intelligence 3.0 seamlessly adapts to the user’s specific listening needs. Based on 4D user- intent sensors and the Deep Neural Network 2.0 (DNN) with vast training from real-life sound scenes, MoreSound Intelligence 3.0 knows how to process and optimize sounds, seamlessly across different environments. The system utilizes the user’s behavior to monitor their listening intent and adapt the processing accordingly, ensuring a personalized listening experience. The result is not only a more precise and natural representation of individual sounds, but also a clear and more distinct contrast between sounds. The MoreSound Intelligence screen for Oticon Intent is optimized and redesigned to use as an interactive counseling tool to prescribe individualized help-in-noise for patients.
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MoreSound Intelligence 3.0 at initial fitting Adjusting Environmental Configuration: When is support needed?
The target is the recommended setting and a great starting point for patients. We recommend setting the Environmental Configuration during your patient’s initial fitting appointment.
A. Environmental Configuration

A. Classify the Environment

B. Personalize Neural Noise Suppression

C. Access Sound Configuration

Images in this guide for MoreSound Intelligence 3.0 represent Genie 2 screens for Oticon Intent 1. (A) Allows for setting the hearing aids to determine WHEN patients need more support (directionality and noise reduction).
· Ask patient: “Which situations are Easy or Difficult for you?”
· Together with the patient, move the arrows to place the five boxes in either the Easy or Difficult category. For clarification about each situation, hover over each image and examples of environments will appear.
(B) Personalize the Neural Noise Suppression for both easy and difficult environments (if needed). This adjusts the strength of the support provided by the Deep Neural Network 2.0, for both easy and difficult situations. These ranges have been extended since the previous version of MoreSound Intelligence, to provide even greater support in noise, if needed, for Oticon Intent users.
· Neural Noise Suppression Easy is extended from 4 dB to 6 dB for Oticon Intent.
· Neural Noise Suppression Difficult is extended from 10 dB to 12 dB for Oticon Intent.
(C ) Adjustments to Sound Configuration can be made by clicking the dropdown arrow. In the Sound Configuration tab, you will find Virtual Outer Ear, Sound Enhancer, Sensor technology and Directionality settings. In most cases, these should not need to be adjusted.
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MoreSound Intelligence at follow-up appointment Adjusting Easy and Difficult environments: How much support is needed?
Sensor Technology: Sensor technology affects the help-in-noise system in the hearing aids based on patients’ head and body movement. Movement is detected by a motion sensor in different ways, including head nodding, head turns, and full body motion. When your patient moves their head and/or body, such as during a conversation, or when walking across a room, the help-in-noise system in the hearing aids continuously adapts to the body movement, to provide suitable help for that listening situation. Likewise, when a patient is sitting still, conversing in a difficult environment, the system will adapt and maximize the help. For more information on Sensor Technology — hover on
B. Easy Environment

· Sensor technology is available in two programs: General and Speech in Noise. · Sensor technology is ON by default in adult fittings. · Sensor technology is not available if Neural Noise Suppression is off and
Neural Automatic is deselected. · It is recommended to use your clinical judgement about when this feature may not
be suitable, for example, if your client has atypical head or body movements. · It is also important to note that Sensor technology does not affect the hearing aid
processing in easy situations.
C. Difficult Environment

1. Virtual Outer Ear — Easy – Compensates for loss of pinna effect. – Choose this control should the patient want more/less of a front focus. – Options for Virtual Outer Ear in easy environments: – Aware – Balanced – Focused
Ask patient – Do you want to focus a bit more on someone in front of you, in quieter
situations? If yes, choose Focused’, – Do you want to be very aware of all sounds around you in quieter situations? If yes, chooseAware’.
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2. Sound Enhancer — Difficult – Allows for additional boost from 1000­4000kHz when MSI is actively working to control noise in difficult environments. – Choose this control should patients want more support in difficult environments. – Options for Sound Enhancer for difficult environments: – Detail – Balanced – Comfort
Ask patient – In difficult listening situations, are you sometimes overwhelmed?
If yes, choose Comfort’. – When listening to speech in difficult situations, do you prefer more speech detail? If yes, chooseDetail’ 21

MoreSound Intelligence for Oticon Real, Oticon More and Oticon Own instruments
MoreSound Intelligence (MSI) is a groundbreaking BrainHearingTM technology that provides access to the full sound scene with clear contrast and balance.
It includes a combination of technologies designed to process the sound scene with precision. As part of the noise reduction system, MSI utilizes an on- board Deep Neural Network (DNN) that was trained on 12 million real-life sound scenes so it could learn the way the brain does naturally. The DNN allows the sounds of the world to be handled precisely and automatically allowing patients to move seamlessly across listening environments.
MoreSound Intelligence 2.0 is a feature in Oticon Real.

MoreSound Intelligence at initial fitting Adjusting Environmental Configuration: When is support needed?
The target is the recommended setting and a great starting point for patients. We recommend setting the Environmental Configuration during your patient’s initial fitting appointment.
A. Environmental Configuration

A

B

C

Images in this guide depict MoreSound Intelligence 2.0/MoreSound Intelligence for Oticon Real 1, More 1, and dual-microphone Own 1 devices.
Allows for setting the hearing aids to determine WHEN patients need more support (directionality and noise reduction).
· Ask patient: “In which situations do you find it difficult to hear?” or “When do noisy situations go from easy to difficult for you?”
· Move gray slider bar based on their response by clicking on the left or right arrow. Based on the patient’s response, the light gray indicates easier environments, dark gray indicates more difficult environments.
Those with poor speech discrimination scores may benefit from more separation of speech and noise — moving slider bar to left.

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MoreSound Intelligence at follow-up appointment Adjusting Easy and Difficult environments: How much support is needed?
B. Easy Environment

2

1

These handles determine HOW MUCH support a patient will have in easy environments (light gray)
1. Neural Noise Suppression — Easy – Amount of noise suppression for easy situations (light gray). – Choose this control if patients are struggling in situations that are considered more simple environments. Ask patient: Do you find background sounds to be disturbing sometimes, even in quieter situations?
2.Virtual Outer Ear — Easy – Compensates for loss of pinna effect. – Choose this control should the patient want more/less of a front focus. – Options for Virtual Outer Ear in easy environments: – Aware – Balanced – Focused
Ask patient: Do you want to be very aware of all sounds around you or focus a bit more on someone in front of you in quieter situations?
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C. Difficult Environment

3

4

These handles determine HOW MUCH support a patient will have in difficult environments (dark gray)
3.Neural Noise Suppression — Difficult – Amount of noise suppression for difficult situations (dark gray). – Choose this control if patients are struggling in more complex environments. Ask patient: Do you find background sounds to be disturbing when there are many sounds around you?
4. Sound Enhancer — Difficult – Allows for additional boost from 1000­4000kHz when MSI is actively working to control noise in difficult environments. – Choose this control should patients want more support in difficult environments. – Options for Sound Enhancer for difficult environments: – Detail – Balanced – Comfort
Ask patient: When listening to speech in difficult situations, are you sometimes overwhelmed or do you prefer to have more speech detail?
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Oticon CROS & CROS PX Quick Fitting Guide

The Oticon CROS transmitter coupled with a compatible Oticon hearing aid is a solution for people with single-sided deafness (SSD).
A CROS fitting is appropriate when hearing on the better ear is normal, whereas a BiCROS fitting is appropriate when hearing on the better ear is impaired and hearing loss must be compensated for.

Oticon CROS Family Compatibility Oticon CROS (312 zinc-air) and Oticon CROS PX (rechargeable)

Sirius
Oticon Intent miniRITE R

Polaris R
Oticon Real miniRITE R
Oticon Real miniRITE T
Oticon Real miniBTE R
Oticon Real miniBTE T

Polaris

Velox S

Oticon More miniRITE R
Oticon More miniRITE T
Oticon More miniBTE R
Oticon More miniBTE T

Oticon Play PX miniRITE R

Opn S miniRITE R
Opn S miniRITE T
Opn S miniRITE
Opn Play miniRITE T

Opn S BTE PP
Xceed BTE SP
Xceed BTE UP

In this guide, both fitting scenarios are described in a few simple steps.

For more information on CROS transmitters go to: oticon.com/solutions/cros
1. Place the transmitter and receiving hearing aid within 20­30 cm (8­12 inches) of each other on a table or on the client’s ears.

2. Family/Selection step: Detect the hearing aid on the better ear. If the hearing aid family and/or style supports a CROS fitting, the CROS transmitter will appear for selection in the Style list for the other ear.
The CROS transmitter exists as a miniRITE T and miniRITE R style.

Oticon CROS & CROS PX Quick Fitting Guide (cont’d)
3. Selection step: Select CROS transmitter for the non-hearing aid ear. The CROS transmitter and receiving hearing aid will pair once you proceed with the fitting session. Please Note: The CROS transmitter is not detected or connected to the software, but it is actively streaming throughout the fitting. Make sure both devices have fresh batteries (or are fully charged) and are turned on.
4. Fitting step: The patient can now hear streamed sound from the CROS transmitter in the receiving hearing aid. Check active streaming by running your finger along the transmitter microphone and listen for the microphone activity in the receiving hearing aid.
5. Fitting step: Go to the CROS/BiCROS tab in the left taskpane to select a mode: BiCROS, CROS, or No CROS/BiCROS. The selection of mode controls which microphones are in use. It is possible to create several programs in the hearing aid, each with its own mode.

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Oticon CROS & CROS PX Quick Fitting Guide (cont’d)
6. Fitting step, CROS mode: Ask your patient to listen to the sound coming from the right and left sides to determine the appropriate transmission level. In CROS mode, the hearing aid microphone is off by default. In Fine-tuning, choose an appropriate adaptation step (1, 2 or 3) and adjust the overall gain of the transmitted signal as needed. Go to step 8.
7. Fitting step, BiCROS mode: It is possible to adjust the CROS input level or balance of sound coming from the CROS transmitter versus the receiving hearing aid where the microphone is on by default. The balance trimmer adjusts the CROS transmitter input level in 2 dB steps. As a default, it is set to 0, meaning equal sound from the transmitter and receiver, respectively, enters the ear canal. The receiver input level is fixed but can be adjusted in the overall gain in the Fine-tuning tab.
28

Oticon CROS & CROS PX Quick Fitting Guide (cont’d)
8. End Fitting step: It is not possible to configure buttons and indicators for the CROS transmitter, but under the Operate Push-button tab, it is possible to see how buttons are configured on the transmitter. Be aware that beeps are configured to be High Frequency for transmitter alerts, whereas receiving hearing aid alerts are Medium Frequency by default. If no changes to beeps are made by the hearing care professional, beeps will sound different from the transmitter versus receiver to help the patient distinguish between the two more easily.
9. Save and Exit. Genie 2 features without CROS transmission When performing Feedback Analyzer, In-situ Audiometry and Technical Measurements,the CROS transmission is not available to ensure that the transmission does not interfere with the measurements. CROS transmission continues after exiting these functions in Genie 2.
Oticon CROS fittings and Real Ear Measurements (REM) To objectively verify how the CROS transmitter is functioning and overcoming the head shadow effect, it is possible to run a REM measurement within the REM AutoFit tool in Genie 2 with the transmitter actively streaming. If an active transmitter is not desired during REM, mute or shut down the CROS device.
29

RemoteCare

via Companion App Quick Guide for Clinicians
Important information · Oticon Companion app works with: · Apple iPhone and iPad on iOS 15.0 or higher. · AndroidTM phones on operating system 8.0 (oreo) or higher. · Hearing aid compatibility: Specialized programming is not required prior to RemoteCare session. All Oticon Intent, Oticon Real, Oticon More, Oticon Own, Oticon Zircon, Oticon Play PX, Opn Play, Xceed and Xceed Play hearing instruments are compatible with RemoteCare. · Oticon RemoteCare works best on WiFi, however it will also work using data. · Should your patient require assistance with their phone or app, the patient may call the Oticon patient support hotline at: 855.400.9766
What features are not available through RemoteCare via Companion App?
· Firmware Updater · Feedback Analyzer · Real Ear Measurements · Acoustics Settings (e.g., venting settings) · Tinnitus SoundSupportTM — If a program exists, it cannot be modified
during the RemoteCare session. This program will continue to work afterwards as previously programmed.
For Custom models to be compatible, they must have 2.4 GHz Bluetooth® Low Energy wireless technology
30

Step 1: Getting started Open NOAH/Genie 2 and select the patient’s most recent session.
1. Click the RemoteCare box in lower left corner of screen. 2. Enter your RemoteCare credentials and click “SIGN IN” 3. Enter patient email address and click “CONTINUE” 4. Once the patient is in the virtual waiting room, click `START AN
APPOINTMENT’ when you are ready. Note: It is only possible to start a session when the patient is already present/has started an appointment.
2
1

3

4

31

Step 2: Conduct the session
1. Click CONNECT’ to detect and connect to the patient’s hearing aid(s). The status indicators turn green when the hearing aid(s) are connected. Please note the connection process may take up to several minutes. If you get a communication error, go to theFAMILY’ or SELECTION’ screen and connect the hearing aid(s). Once connected, proceed toFITTING’.
The connection status of the hearing aids is indicated in two places:
a. Connection Bar b. Oticon RemoteCare Communicator

1

a

b

Important: Use RemoteCare

Communicator to communicate

with your patient

f

a. Hearing aid status indicators

b. Enable/disable camera

c. Mute/unmute microphone

d. Enables text messaging and

a

communication via audio and video

between you and your patient

e. Upload button

b

e

f. Refresh video

c

d

32

5 4
2 3
2. Program the patient’s hearing aids as you would do normally, if needed.
3. Click UPLOAD’ to upload the new settings to the hearing aids. 4. Once all desired changes have been made, clickDISCONNECT’. The
hearing aids will be disconnected from Genie 2 and will restart. Note: You can also disconnect the hearing aids from the END FITTING’ screen. 5. Go to the END FITTING’ screen and click `SAVE AND EXIT’ to save and end the session with the patient.
Best practices if using In-situ Audiometry with RemoteCare
1 Ensure patient is in an environment with no noise
2 Turn off your microphone to avoid any unwanted noise
3 Confirm the patient is wearing the aids correctly
To compensate for possible delays in connection, play tones for at
4 least two seconds and with longer than normal pauses (preferably
more than two seconds) between presentations.
Important Note: Please note that In-situ Audiometry whether it is conducted in the office or via RemoteCare cannot be used for diagnostic purposes. While it cannot replace in-person audiometry, it will be beneficial in cases where the patient cannot come into the office but needs to have personalized adjustments made.
33

miniFit Detect Receiver Codes

60 miniFit Detect

100 miniFit Detect 85 miniFit Detect

ROES Codes (Compatible with Oticon Intent miniRITE R)

ROES Code REC64 REC65 REC66 REC67 REC68 REC69 REC70 REC71 REC72 REC73 REC74 REC75 REC76 REC77 REC78 REC79 REC80

Description 60 miniFit Detect Speaker, Size 0 60 miniFit Detect Speaker, Size 1 60 miniFit Detect Speaker, Size 2 60 miniFit Detect Speaker, Size 3 60 miniFit Detect Speaker, Size 4 60 miniFit Detect Speaker, Size 5 85 miniFit Detect Speaker, Size 0 85 miniFit Detect Speaker, Size 1 85 miniFit Detect Speaker, Size 2 85 miniFit Detect Speaker, Size 3 85 miniFit Detect Speaker, Size 4 85 miniFit Detect Speaker, Size 5 100 miniFit Detect Speaker, Size 1 100 miniFit Detect Speaker, Size 2 100 miniFit Detect Speaker, Size 3 100 miniFit Detect Speaker, Size 4 100 miniFit Detect Speaker, Size 5

Left Part No. 204565 212431 212433 212435 212437 204575 204648 212439 212441 212443 212445 204658 263473 263475 263477 263479 263481

Right Part No. 204564 212430 212432 212434 212436 204574 204647 212438 212440 212442 212444 204657 263472 263474 263476 263478 263480

ROES CODE EM9 EM10 EM11 EM12 EM13 EM14 EM15 EM16

EARMOLD BTE Mold RITE Mold Slim Tube Mold Power Receiver Mold Agil RITE Power Mold MicroShell Classic Hollow/LiteTip Mold MicroShell Detect

Compatible with 100 and 105 receivers for Oticon Real, Oticon More, Oticon Opn RITE aids. MicroShell is compatible with all miniRITE instruments except Oticon Intent. Only for Oticon Intent.

34

ROES Receiver and Earmold Codes

60 miniFit

85 miniFit

ROES Codes

ROES Code
REC2 REC3 REC4 REC5 REC6 REC7 REC8 REC9 REC10 REC11 REC12 REC13 REC14 REC15 REC16 REC17 REC18 REC37 REC38 REC39 REC40 REC41 REC59 REC60 REC61 REC62 REC63

Description
60 miniFit Speaker, Size 0 60 miniFit Speaker, Size 1 60 miniFit Speaker, Size 2 60 miniFit Speaker, Size 3 60 miniFit Speaker, Size 4 60 miniFit Speaker, Size 5 85 miniFit Speaker, Size 0 85 miniFit Speaker, Size 1 85 miniFit Speaker, Size 2 85 miniFit Speaker, Size 3 85 miniFit Speaker, Size 4 85 miniFit Speaker, Size 5 100 miniFit Speaker, Size 1 100 miniFit Speaker, Size 2 100 miniFit Speaker, Size 3 100 miniFit Speaker, Size 4 100 miniFit Speaker, Size 5 Power Mold 100 Wire, Size 1 Power Mold 100 Wire, Size 2 Power Mold 100 Wire, Size 3 Power Mold 100 Wire, Size 4 Power Mold 100 Wire, Size 5 Power Mold 105 Wire, Size 1 Power Mold 105 Wire, Size 2 Power Mold 105 Wire, Size 3 Power Mold 105 Wire, Size 4 Power Mold 105 Wire, Size 5

Left Part No.
124946 124595 124596 124597 124598 124599 124968 124969 124970 124971 124973 124974 124585 124586 124587 124588 124589 120212 120213 120214 120215 120216 120212 120213 120214 120215 120216

Right Part No.
124945 124590 124591 124592 124593 124594 124961 124963 124964 124965 124966 124967 124579 124581 124582 124583 124584 120208 120209 117854 120210 120211 120208 120209 117854 120210 120211

100 miniFit

Power Mold 105 Power Mold 100

35

Earmolds

Earmolds

Earmold overview

RITE molds

Oticon Intent

Solid

Hollow

Embedded

Micro/IIC Canal/CIC Canal Lock Half-Skeleton Semi-Skeleton Skeleton Skeleton Wing Lock Helix Lock Double Lock Half Shell Full Shell Receiver

MicroMold 60, 85

LiteTip
N/A N/A N/A 60, 85

MicroShell Detect
N/A N/A 60, 85, 100, 105

Oticon Real, Oticon More, Oticon Play PX and Oticon Opn S

Solid

Hollow

Embedded

Micro/IIC Canal/CIC Canal Lock Half-Skeleton Semi-Skeleton Skeleton Skeleton Wing Lock Helix Lock Double Lock Half Shell Full Shell Receiver

MicroMold 60, 85

Acrylic OtoThermTM Silicone

36

LiteTip
N/A N/A N/A 60, 85

MicroShell

Power Receiver Mold
N/A

N/A N/A 60, 85

100, 105

BTE molds Standard 13

Corda Slim Tube

Micro/IIC Canal/CIC Canal Lock Half-Skeleton Semi-Skeleton Skeleton Skeleton Wing Lock Helix Lock Double Lock Half Shell Full Shell Tubing

Solid (MicroMold) Hollow (LiteTip) N/A

13 Tubing

0.9, 1.3

N/A
N/A N/A 0.9, 1.3

BTE Mold Tubing Options

13 Medium Tube 13 Medium Dry Tube 13 Heavy Tube 13 Heavy Dry Tube 13 Double Wall

(3.1mm)

(3.1mm)

(3.3mm)

(3.3mm)

Tube (3.6mm)

Vent size
Max Vent (default) X Large Large Medium Plus Medium Small No Vent

Solid (MicroMold/BTE)
Large as possible >2.4 2.4 N/A 1.4 0.8 0

Embedded (MicroShell)
Large as possible >2.4 2.4 1.8 1.4 0.8 0

Hollow (LiteTip)
Large as possible 1.5 1.2 N/A
0.7 (short) 0.7 (long)
0

Color options for Embedded (MicroShell Detect, MicroShell, and Power Receiver Mold)

Power Receiver Mold MicroShell MicroShell Detect

Transparent
Light Brown
Dark Brown

Beige
Medium Brown
Black

Red

Blue

(MicroShell/MicroShell Detect Only)

Color Options for Silicone Material (Solid RITE and BTE molds)

Soft Material Colors (Shore 40)

Transparent

Rose

White

Orange

Black

Yellow Green

Red Blue
37

Style options

Micro/IIC

Standard custom style variants
Solid mold that is as small as possible. This is the default variant for MicroMold. · Characteristics: Smallest mold that can be made to fit as deep as possible. · Fitting range: Recommended for mild to moderate hearing losses · Candidate: Recommended for patients that prefer small deeply
recessed molds.

Canal/CIC

Solid mold that is not as deep as MicroMold and more visible. · Characteristics: Provides a good seal, while eliminating potential pressure
points. Features a removed helix and concha area. · Fitting range: Recommended for mild to moderate hearing losses. · Candidate: Recommended when a larger mold is preferred and the canal
length of the impression is sufficient.

Canal Lock

Canal mold which additionally provides enhanced retention in the concha area. · Characteristics: A canal style that has an added lock along the edge of the
concha and antitragus to provide additional retention. Canal lock length will vary with patient anatomy. · Fitting range: Recommended for mild to moderate hearing losses. · Candidate: Ears with a defined concha bowl in need of retention.

Half Skeleton
Skeleton

Half Skeleton is a Half Shell mold with the mold being cut away in the concha area. · Characteristics: Provides stable placement, proper orientation, good seal,
retention, and ease of insertion. · Fitting range: Recommended for mild to moderate hearing losses. · Candidate: This is recommended for ears with a shallow concha or high
helix where additional retention is needed and there are concerns regarding dexterity.
Skeleton style mold is a relative of the full shell with the mold being cut away in the concha creating the ring around the bowl of the ear. · Characteristics: Maximizes retention and ensures a stable placement in the
ear canal. · Fitting range: Recommended for mild to moderate hearing losses. · Candidate: Recommended for ears where complete retention is needed.

Semi Skeleton
38

Semi Skeleton molds are designed with the concha removed for retention.
· Characteristics: Includes two retention points in the concha and helix offering enhanced retention with minimal material.
· Fitting range: Recommended for mild to moderate hearing losses.
· Candidate: Consider Semi-Skeleton as a great first option for patients in need of retention (short/narrow canals, difficulty inserting domes). The limited visibility coupled with minimal contact points help to provide a cosmetically appealing look while providing better retention than canal locks alone and offering better ease of insertion.

Skeleton Wing Lock

Special option style variants
Improved version of the skeleton lock with less material for a smaller mold. · Characteristics: Same retention as a Skeleton Lock with significantly
reduced material in the tragus area allowing for a deeper fitting mold and more appealing fit. · Fitting range: Recommended for mild to moderate hearing loss. · Candidate: Recommended for any patient that desires complete retention with less visibility.

Helix Lock

Primary point of retention in the helix with minimal visibility. · Characteristics: Mold extends under the helix for retention. · Fitting range: Mild to moderate hearing loss. · Candidate: An option for patients that have a less defined, flat concha bowl.
This style can also be a choice for special populations where ear anatomy cannot accommodate other retention styles.

Half Shell

Seated in the concha area this mold is created by removing the anti-helix and parts of the upper concha area. · Characteristics: This mold is utilized when seal, retention and ease of
insertion is necessary. · Fitting range: Recommended for moderate to severe hearing losses. · Candidate: Suited for individuals with dexterity problems or difficulty
orienting the earmold.

Full Shell

Universal earmold design provides a good seal. · Characteristics: This style takes advantage of the full ear for optimal
retention and a good seal. · Fitting range: Recommended for moderate to profound hearing losses. · Candidate: Ideal for ears where an acoustic seal is essential in achieving an
effective fitting, particularly for high gain instruments.

Double Lock

Special option for cases where an additional point of contact will assist with fit.
· Characteristics: Canal mold with additional retention at crux of the helix and the concha area.
· Fitting range: Recommended for mild to moderate hearing losses.
· Candidate: Usually for remake cases where the canal lock is well placed and an additional contact point is needed to keep the patient from pushing the mold deeper, inadvertently causing a floating canal lock.

39

Earmold instant fit options
When fittings don’t require a custom earmold, Oticon offers a selection of instant fit options. For your reordering convenience, ROES part numbers are located on pages 34.
miniFit Earpiece Compatibility Overview Oticon Intent, Oticon Real and Oticon More vs Oticon Opn S

miniFit earpieces
Oticon Intent, Oticon Real and Oticon More (miniFit speaker)
Oticon Opn S, OpnTM and Opn PlayTM (miniFit speaker)

Open Dome

OpenBass Bass Dome Bass Dome Dome double vent single vent

Power Dome

–

60 85

60 85 100

–

60 85 100

60 85

60

60

60

–

85

85

85

100

100

100

Grip Tip open

Grip Tip closed

60

60

85

85

60

60

85

85

Instant Fit Options

miniFit earpieces

Open OpenBass Bass Dome Bass Dome Power

Dome*

Dome* double vent single vent Dome

Grip Tip open

Grip Tip closed

Domes & Grip Tips

6mm 8mm 10mm
–

5mm*** 6mm 8mm 10mm 12mm

6mm 8mm 10mm 12mm

6mm 8mm 10mm 12mm

6mm 8mm 10mm 12mm

Large/ Small
Vent

Large/ Small
No Vent

Grip Tips

Grip Tip provides an instant fit option that is more durable than domes. Soft flexible tips shape comfortably to most ears; the slightly tacky texture helps prevent slippage.

For Opn S products only For Oticon Intent, Oticon Real and Oticon More products only For size 60 speaker only. Compatible with Oticon Intent, Oticon Real, Oticon More, and Oticon Opn S.

Earmold Ordering Flexibility — if earmolds are not ordered at time of initial fitting, they are still able to be ordered for NO CHARGE during the hearing aid trial period (180 days). To order earmolds after the initial order is placed, this can be done so through a Service Order in ROES.
Earmold remake policy — 180 days, one-time remake due to poor fit. The remake must be same earmold model (i.e. MicroShell to MicroShell with canal lock). If change in earmold model, a new order will be required.

Notes

40

41

Oticon Intent chargers

Oticon Intent charging for both Oticon Intent Desktop and Oticon Intent SmartCharger

Desktop charger

SmartCharger

· Advanced Contact Charging · Quick charge in 15 minutes · Fitting during charging available · LED located on the back of the
charger

Charging time 15 min

30 min

60 min 120 min (full)

Use time*

4 hours 8 hours 16 hours

20 hours

33% reduction in
charging time

Hearing aid LED light charging status
Charging — Low battery Charging — At least 4 hours of use* Fully charged ORANGE pulsating blink ORANGE GREEN

*Expected use time for rechargeable battery depends on use pattern, active feature set, hearing loss, sound environment, battery age, and use of wireless accessories.
42

Oticon Intent SmartCharger
Oticon Intent SmartCharger
· Power bank · Protective Lid · Advanced contact charging · Quick charge in 15 minutes · Fitting during charging available · LED located on back of charger

Power bank battery

Up to 4 hours depending on charging level

Power bank and hearing aids

Up to 6 hours depending on charging level

Charging status is indicated via LED
LED patterns while connected to a power source SmartCharger miniRITE fully charged

Charging

Battery too low to recharge the hearing aids (pulsing)

ORANGE pulsating blink

ORANGE steady

GREEN steady

LED patterns while disconnected from a power source

70­100% 40­70% Less than 40% Battery too low for a full charging cycle (pulsing)

ORANGE pulsating blink

GREEN steady

43

Chargers

Chargers

Oticon Real, Oticon Play PX and Oticon More chargers

Your choice of two convenient chargers

Oticon Real, Oticon Play PX, and Oticon More (Polaris R and Polaris instruments)

SmartCharger

miniBTE

miniRITE**

· Protective Lid · Power Bank · Drying Capabilities

Oticon Real, Oticon Play PX, and Oticon More (Polaris R and Polaris instruments)

Desktop Charger

miniBTE

miniRITE

· Easy insertion and removal · Contact Free · Quick charge

*Compatible with Oticon Real and, Oticon More instruments. **Oticon miniRITE SmartCharger is compatible with Oticon More devices on Firmware 1.1.1 or newer. Features for both SmartChargers and Desktop Chargers.

Oticon miniRITE Hearing Aids

3 hours

1 hour

30 mins

Fully charged 50% charged

25% charged

Oticon miniBTE Hearing Aids

3.5 hours

1 hour

30 mins

Fully charged ~40% charged ~20% charged

44

Charging times apply for both the SmartCharger and Desktop Charger

Oticon SmartCharger charging times

miniBTE

miniRITE*

Oticon SmartCharger
4 hours
Fully charged power bank battery
Up to 8 hours Fully charged power bank
and hearing aids

Charging the SmartCharger
When the charger is connected to a power source, the LEDs on the back of the charger indicate the charging status of the power bank.
Charging (battery too low to recharge the hearing aid)

Charging

Fully charged

ORANGE blink

ORANGE steady

GREEN steady

Power bank function
When the charger is disconnected from power, the LEDs on the back of the charger indicate the charger’s power bank battery level. Your patient can check the remaining battery level by opening the SmartCharger’s lid.

Three full charging cycles of two hearing aids Two full charging cycles of two hearing aids One full charging cycle of two hearing aids Battery too low for a full charging cycle

ORANGE blink

GREEN steady

*Oticon mininRITE SmartCharger is compatible with Oticon More devices on Firmware 1.1.1 or newer

45

How to pair hearing aids to a smartphone

PAIRING WITH APPLE
For pairing iPhone or iPad with Oticon 2.4 GHz Bluetooth® enabled hearing aids.
1. Begin by putting your hearing aid into pairing mode by turning the hearing aids off and back on, by either using the button or placing them into a charger.
2. On your device go to Settings > Accessibility > Hearing Devices 3. Your device will search for the hearing aids, once discovered the hearing aids
will appear on the screen. 4. Choose ‘Pair’ for each hearing aid.
PAIRING WITH ANDROID
For the best functionality, we recommend pairing all Android phones through the Oticon Companion App.
1. Begin by opening the Companion App. 2. Follow the directions on how to connect to the hearing aids:
a. Turn the hearing aids off and back on to put it into pairing mode b. The aids should appear on the screen c. Follow the prompts on the screen to connect ASHA compatible Android devices*, allow direct streaming to Sirius, Polaris R and Polaris** hearing aids.
The Oticon Companion app is available for AndroidTM and iPhone/iPad
1. From the device, search for Oticon Companion in the App Store or Google Play Store.

2. Follow the prompts to install the app.

New for Oticon Intent

Introducing Bluetooth® LE Audio with Android Devices. Hands-free communication is only available for Sirius platform instruments with select Android devices. Please visit oticon.com/support/compatibility for more information.

*AndroidTM devices need to support ASHA to allow direct streaming. Please visit oticon.com/support/compatibility for more information. **Only for hearing aids with 2.4 GHz technology.
46

Empower your patients. Support your success.
Oticon Companion combines the best of the Oticon ON and Oticon RemoteCare apps, plus new features and functionality based on input from users and hearing care professionals. It’s an all-in-one solution that improves the user experience, helps ease acceptance, and inspires your patients to get the most out of their hearing aid experience.

Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC.

More intuitive, discreet control

What’s in it for your patients: · New interface with
improved usability on phone and Apple Watch®*
· Intuitive hearing aid control

What’s in it for you: · Reducing stigma and
easing acceptance
· More opportunities for patient satisfaction

Greater support in noise

What’s in it for
your patients: · Toggle on
SpeechBooster** to enhance speech and reduce background noise

What’s in it for you: · Giving your patients more
options for speech clarity and comfort in noise

*For Apple Watch Series 4 or later running watchOS® 8 or later. **Only available for Oticon Intent, Oticon Real, Oticon More, Oticon Own with 2.4GHz, Oticon Play PX, Oticon Opn S, Oticon Opn Play, Oticon Xceed, Oticon Xceed Play.
47

Companion App

Companion App

More personalization options

What’s in it for your patients: · Remember volume
control
· New Sound equalizer to easily fine-tune microphone sound
· New Streaming equalizer interface

What’s in it for you: · Set programs for your
patients based on lifestyle and usage
· Helping your patients feel more in control

Simple in-app help and support

What’s in it for your patients: · Step-by-step proactive
troubleshooting proposals
· News and notifications
· Automatic firmware updates keep things running smoothly
· Battery time remaining as well as percentage
· “Find my hearing aids”

What’s in it for you: · Saves you time with fewer
return visits for small fixes
· Reduces usage downtime

Updated HearingFitnessTM feature***

What’s in it for
your patients: · Intuitive goal-setting tool
helps new patients through their adjustment period by encouraging usage

What’s in it for you: · Streamline appointments
· Wear-time data helps you to customize and optimize fittings

Integrated RemoteCare

What’s in it for your patients: · Everything in one app
· Follow-up appointments and fine-tuning from the comfort of their home or other real-life listening situations

What’s in it for you: · All the benefits of
telehealth that have been shown to improve patient satisfaction
· Gain efficiency and convenience

***Only available for Oticon Real Instruments on firmware 1.1.0 or later and Oticon Intent. Time remaining option only available for rechargeable Sirius, Polaris R and Polaris instruments with the latest firmware.

48

Guide for hands-free communication with Apple®
Ready for everyone on the Sirius, Polaris R, and Polaris platforms Hands-free communication is available for the following hearing aids: Oticon Intent,Oticon Real, Oticon More, Oticon Own with 2.4 GHz Bluetooth® and Oticon Play PX.
For patients who already have Oticon More, the hearing aid firmware must be updated to at least 1.3.0 by the hearing care professional to enable hands- free communication functionality.
Hands-free communication is available with iPhone 11 or later running iOS 15.2 or later, and iPad running iPadOS® 15.2 or later.
Please visit oticon.com/support/compatibility for more information and to see which devices are compatible.
How it works

Make or receive call on iPhone or iPad**

Hearing aid shifts to “hands-free
communication” and captures wearer’s voice

Caller’s voice is streamed directly into hearing aids.
Hang up when call is complete on iPhone
or iPad**

**Note: Oticon Intent, Oticon Real and Oticon Own hearing aids (with 2.4 GHz Bluetooth) are able to accept or reject phone calls using a push button. A firmware update is required for Oticon More (1.4.0), Oticon Zircon and Play PX (1.2.0) in order to have this functionality.
Oticon Intent hearing aids have the additional functionality of accepting or rejecting phone calls by tapping one of the aids.
49

Notes

Notes

50

51

Accessories

ConnectClip

Remote Control 3.0

Phone Adapter 2.0
Learn more about our wireless connectivity accessories at oticon.com/connectivity
52

BTD800

EduMic

TV Adapter 3.0
53

Accessories

Accessories

ConnectClip Quick Start Guide
PAIRING CONNECTCLIP WITH HEARING AIDS
1. Ensure ConnectClip is powered off. Press and hold multi-button for approximately 6 seconds until power indicator OFF
2. Turn both hearing aids OFF and back ON. (Please see the Instructions For Use — Turn hearing aids ON/OFF for your device)
3. The hearing aids will now be ready for first time connection with the ConnectClip. You now have 3 minutes to complete the pairing.
4. Turn ON ConnectClip. Press and hold multi-button for approximately 3 seconds until power indicator shows STEADY GREEN
5. ConnectClip will now search for the hearing aids. Status indicator BLINKING YELLOW
6. Place ConnectClip and both hearing aids close to each other (maximum distance is 8 inches)
7. Connection established with hearing aid(s) is indicated by status indicator STEADY YELLOW
54

PAIRING CONNECTCLIP WITH MOBILE PHONE
1. Pair the ConnectClip with the hearing aids before pairing ConnectClip with the mobile phone.
2. Place ConnectClip in Pairing mode. Press and hold the multi-button AND volume up button for about 6 seconds (A) until status BLINKS BLUE
The ConnectClip will be in pairing mode for about 3 minutes.
3. Enable pairing on mobile phone. Turn on Bluetooth. Search for and connect to/pair with ConnectClip
This is normally in the Settings/Bluetooth section of the phone.
4. Enter a pin code. If the phone requests a pin code enter 0000 (four zeros).
5. Pairing complete. Pairing complete with mobile phone is indicated by status STEADY BLUE
UNPAIRING CONNECTCLIP
Press and hold the multi-button, volume up and volume down for 10 seconds to clear all Bluetooth pairings, indicated by the status indicator light BLINKING RED.
LISTENING TO MUSIC
If connected to a mobile phone or other paired device through Bluetooth, the music played on the phone/device will automatically be played in the hearing aids. STATUS ORANGE You do not need to press any buttons or change anything on the ConnectClip.
55

RECEIVING CALLS
Phone connected: When the ConnectClip is turned on and is in range of the mobile phone it will automatically connect to the mobile phone. The status indicator is STEADY BLUE

Phone ringing: When the phone rings your patient will hear a ring indicator (and, if available, the ring-tone from your phone) in your hearing aids. The status indicator will BLINK GREEN

Answer call: Either a short press of the multi-button (A) — or

answer the call from the mobile phone.

A

Once the call is connected status will change to STEADY GREEN

End call: Either a short press of the multi-button (A) — or hang up

A

the call from the mobile phone. Status STEADY BLUE

REMOTE MICROPHONE
Press and hold multi-button for approximately 3 seconds to change mode. Mode change is confirmed by an audible indication in the hearing aids. STATUS MAGENTA

IMPORTANT: Attach the ConnectClip to the speaker’s clothing about 8 inches below their mouth. Make sure the microphone is pointing towards the mouth and is not covered by clothes, ties, scarves, in a shirt pocket, etc. Your patient may also use the lanyard provided to hang the ConnectClip over the speaker’s clothes.

56

REMOTE CONTROL
When ConnectClip is not streaming sound it doubles as a remote control for the hearing aids.

Multi-button
Volume up — short press Volume down — short press

Next program — Press and hold for
3 seconds for next program
Mute hearing aid microphones — long press on volume
down button
Short press volume up or down will unmute

IMPORTANT: When used as a remote control, the maximum distance between ConnectClip and hearing aids is 6 feet.

Status Power

OVERVIEW CONNECTCLIP BLINKING PATTERNS

Description Blinking yellow Steady yellow Blinking blue Steady blue Steady green Blinking green Steady orange Steady magenta Blinking magenta Description Steady red Steady green Blinking green Fading green Blinking orange Steady orange

Searching for hearing aids Hearing aids connected. Not connected to a phone. Searching for mobile phone (pairing) Connected to a mobile phone On a call Incoming call Music, Mobile Phone Remote microphone mode Remote microphone reconnecting
Battery low Turned on — not charging Turned on — charging Turned on — charging complete Turned off — charging Turned off — charging complete

57

Troubleshooting
Status indicator Power indicator Multi-button

Rotating clip Microphone

Volume up Volume down Charging socket

Problem No power/no LED light
There’s no sound from the ConnectClip
The sound is too quiet or too loud
ConnectClip runs out of battery

Action
Check ConnectClip is paired with the hearing aids Does the status light show steady yellow or blue? If not, see the Instructions for Use. Has ConnectClip been turned off or disconnected? Reconnect to the hearing aids by turning ConnectClip off and on again. Note: ConnectClip needs to be within 6 feet of the hearing aids.
Check the battery power Does the power indicator light show steady green? Check ConnectClip is in remote microphone mode Does the status indicator light show steady magenta? Check ConnectClip is attached properly Is it in an upright position, close to the mouth and not covered by clothes? Check the volume and range Is the range within 65 feet? Try increasing the microphone volume with the volume up button.
Adjust the microphone volume with the volume up and volume down buttons. Note: The hearing aid wearer can control the volume with the Oticon Companion.
Turn ConnectClip off whenever not in use You can also charge it up during breaks. Note: Battery life in remote microphone mode is 8.5 hours.

58

TV Adapter 3.0 overview

Power indicator

TV indicator

Setup Power RCAL+R TOSLINK In and Out Mode

Included · Instructions for Use · Power supply · TV Adapter — black · TOSLINK optical cable 6.5 feet (2m) · SCART to RCA stereo cable · Minijack 3.5mm to RCA converter

Mode Power on, not paired to any hearing aids Pairing complete (steady light 30 secs) Power on, not streaming RCA inserted and streaming NoRCA/Audio input TOSLINK inserted and streaming (digital) TOSLINK inserted and streaming (invalid signal) Fault condition

Power indicator

TV indicator

No light

Blinking

Fading

Steady

*Try other input connection

59

Using TV Adapter 3.0

Step 1:

Connect the TV Adapter 3.0 box to the television See the Instructions for Use booklet that comes with the TV adapter. Four methods are available to support a wide variety of connection needs.

Step 2:

Turn both hearing aids off and back on
(Please see the Instructions For Use Turning Hearing Aids On/Off for your device.)

Step 3:

Start TV sound using the hearing aids
To listen to TV, simply make long presses on the button on the hearing aids to cycle through the programs until you reach the TV listening program. The program cycle will depend on how many programs have already been set up.
To stop the sound from the TV, simply cycle back to the desired program in the hearing aids.

Step 4:

Alternatively, you can also start TV sound and adjust volume with the optional hearing aid Remote Control 3.0 accessory.

Note: The optional Oticon Companion App also lets you access the TV listening program and adjust volume control.

P1

P2

TV

Change program

Adjust the volume by pressing up or down briefly. Repeat the brief press for further adjustments.

Reset TV Adapter 3.0: Press and hold the setup button for more than 5 seconds. Indicators will fade blue to indicate no pairings. Re-pair by following the steps outlined above.
60

Phone Adapter 2.0 with ConnectClip
The very first time the ConnectClip is used with the Phone Adapter, it must be paired to the Phone Adapter.

For pairing:
1. Make sure the Phone Adapter is powered on, i.e. the power indicator is steady green.
2. Press the multibutton AND volume up button on the ConnectClip (B) for about 6 seconds until status indicator starts blinking blue.
3. Place the ConnectClip on top of the Phone Adapter — the pairing takes around 20­60 seconds.
4. The pairing is completed when the power indicator on the Phone Adapter and the status indicator on the ConnectClip turns steady blue. Pairing is done only once and will normally not have to be repeated.

Status

Pairing ConnectClip

ConnectClip ConnectClip Phone

Status

Power

Adapter

Description

ConnectClip and Phone Adapter on

B

ConnectClip in

pairing mode

Pairing complete

Steady Blinking Power
Incoming calls Make sure that your patient is able to speak into the ConnectClip microphone (A).
When the landline phone rings, your patient will hear an incoming call alert in the hearing aids. The phone indicator on the Phone Adapter will blink green and at the same time the status indicator on the ConnectClip will blink green (B).
Press the multibutton on the ConnectClip briefly (C) to answer the call. You will hear a short confirmation beep in the hearing aids. The status indicator on the ConnectClip and the phone indicator on the phone adapter will now be steady green.
To end the call, simply press the multibutton on the ConnectClip briefly and the status indicator turns blue.

61

Phone Adapter with ConnectClip (cont’d)

Connecting to a phone line and landline phone Place the Phone Adapter in a suitable spot near the landline phone or base station.
1. Unplug the phone line from the landline phone (or base station). 2. Plug the phone line from the wall outlet into the Phone Adapter “IN” connector. 3. Plug the phone cable from box 2 in the Phone Adapter “OUT” connector. 4. Plug the other end of the phone cable into the landline phone (or base station).
Lift off the handset from the landline phone — the dial tone should be audible from the handset speaker.

• If the main phone or base station does not have a detachable plug for the landline connection, try using an alternative phone or a technician must be contacted to complete the installation.

Box 2

1

2

3. 2.

62

Outgoing calls How to make a call
Make sure that your patient is able to speak into the ConnectClip microphone (A). 1. To make a call press the ConnectClip multibutton briefly (B). The hook is now off and
you will hear a dial tone in the hearing aids. The status indicator on the ConnectClip and the phone indicator on the Phone Adapter will turn steady green. 2. Pick up the handset on the landline phone (or press “Call” on the portable phone) and dial the phone number (C) as you normally do to make a call. 3. After a short while your patient will hear the call tone in the hearing aids indicating that the call is now connected through the ConnectClip and hearing aids. You can now put the handset back on (or press “end call” on the portable phone).
To end the call, simply press the multibutton on the ConnectClip briefly. Note: Make sure to put the handset correctly back on the phone — otherwise the phone line will block for incoming calls.
C

ConnectClip Status

ConnectClip Power

Making a call

Phone Adapter

Description

ConnectClip and Phone Adapter are connected

Press the multibutton on the ConnectClip briefly and you will hear a dial tone in the hearing aids

Steady

Blinking

63

Remote Control 3.0

The remote control is a personal device intended to be used with one set of hearing aids. Please see below steps for pairing and using the Remote Control 3.0.

Step 1:

Before the remote control can be used, it needs to be paired with the hearing aid(s)
Check that the remote control has working batteries by pressing any button. (The status light at the top should light up if the batteries are good.)

Step 2: Step 3:

Begin by opening the battery drawer for non-rechargeable hearing aids. For rechargeable hearing aids, either use the push-button or place them in and out of the charger.
Place both of the hearing aids within range of the remote control. (within 20 cm, approximately 7 inches)

Step 4: Press and release any button. You will see a brief green light.

Step 5:

When the status light on the remote control lights up steady green for 10 seconds the devices have been paired successfully.
Operating Range
You can operate your hearing aids with the remote control from a distance of up to 1.8 meters. (approximately 6 feet)

Step 6:

Your patient can change hearing aid programs and volume with the Remote Control.

Mute
Use the mute function to silence the hearing aids while wearing them. Press and hold the volume down button for approximately 2 seconds until the status light turns off, to mute the hearing aids.
Unmute
Briefly press any button on the remote control to unmute the hearing aids.
Clear Pairings: Press and hold all three buttons together at one time for 5 seconds. The light indicator will blink on, off, on. When it remains off, release the buttons. The Remote Control light indicator will turn back on. When it turns off, the remote has been cleared of pairings.

64

EduMic overview

LED Power indicator
Micro USB charging

LED Status indicator
Rotating clip Attaches to the lanyard or clothes

Microphone
Button ON, OFF, mute, telecoil and clear
pairings
3.5 mm jack input

FM Connector for Universal Receiver

Included with EduMic:
· Instructions for Use · Adjustable lanyard · Wall charger · USB charger cable · 3.5 mm jack cable · FM protective skin

65

EduMic LED indicator overview
LED indicator overview

Status indicator A steady light indicates you are sending sound. A flashing light indicates that EduMic is muted.

White Flashing blue Green Flashing green Yellow Flashing yellow Red Magenta Flashing magenta

Start-up Pairing in progress ON/microphone mode Mute in microphone mode Jack/FM mode Mute in jack/FM mode Pairings cleared Telecoil mode Mute in telecoil mode

Power indicator Charging time for full charging is 2.5 hours. A quick 30 minute charge during a break provides approx. 2.5 hours of use.
When the power indicator flashes RED, there is approx. 2 hours of battery life remaining.

White Green Flashing yellow Flashing red

Start-up Fully charged Charging Battery low

66

How to use EduMic

How to turn EduMic ON/mute

Turn ON 1 Turn EduMic ON by pressing the button for 2 seconds until both indicators turn WHITE. Then, release the button. 2 Wait for 10 seconds until the status indicator turns GREEN.

Mute/unmute 1 To mute EduMic, briefly press the button.
2 To unmute, briefly press the button again.

3 EduMic is now ON.

Turn OFF 1 Press the button for 2 seconds until the status indicator turns OFF.

EduMic is ON

EduMic is muted

Getting started: Pairing the hearing aids

EduMic and the hearing aids need to be paired before use. You only need to pair the hearing aids once.

1 Ensure EduMic is ON.
2 Turn both hearing aids OFF and back ON. (Please see the Instructions For Use-Turn hearing aids ON/OFF for your device.)
3 Place the hearing aids within 7-8 inches of EduMic. The status indicator flashes blue during pairing.

1 When the status indicator turns green, EduMic is paired with the hearing aids.
2 Confirm the patient can hear your voice in both hearing aids through EduMic.

Max 7-8 inches
Clearing Pairings: Ensure EduMic is turned on. Press and hold down the button for 12 seconds until the status indicator turns RED. All pairings with hearing aids are now cleared from EduMic.
67

How to use EduMic (cont’d)

Use of the lanyard
The distance from your mouth to the microphone on EduMic should be a maximum of 7­8 inches.
1 Attach EduMic to the lanyard.
2 Hang the lanyard around your neck and adjust the distance to your mouth.
For the comfort of the patient: ! Be aware that when touching EduMic, noise is sent to the hearing aids. Mute EduMic while you are handling it. ! EduMic should not be worn close to pieces of jewelry or other hard objects.

Max 7­8 inches

Audio connections

Use the jack cable

Mute/unmute connection

1 Plug in the 3.5 mm jack cable to send sound to the patient’s hearing aids

1 To mute the connection, press the button briefly. The status indicator

from external sound sources like

flashes yellow.

sound field systems, smartboards or PC/tablets, etc.

2 To unmute, press the button again briefly.

2 When the cable is connected, the status indicator turns YELLOW, and the

EduMic microphone is disabled (OFF).

Unplug the cable from EduMic to use

the microphone.

Use of FM connection

1 Plug in the FM receiver (not included) to send sound to the patient’s hearing

aids from classroom microphone systems like Oticon Amigo. Ensure the EduMic is placed within 9.5 feet from

EduMic is connected with cable or FM receiver

Connection is muted

the hearing aids.

68

Enter telecoil mode

Telecoil gives direct access to teleloop systems typically found in theaters, places of worship, or lecture rooms. This symbol or a similar sign is shown wherever a teleloop has been installed.
1 Ensure EduMic is turned OFF
2 Press and hold down the button for 10 seconds until the status indicator turns MAGENTA.
EduMic is now in telecoil mode and the EduMic microphone is disabled. The range of operation is 10 ft.

Mute/unmute connection
1 Press the button briefly to mute the audio stream from EduMic.
The status indicator flashes MAGENTA.
To unmute, press the button briefly again.
2 To exit telecoil mode, press the button for 2 seconds until the status indicator is off.

EduMic is in telecoil mode

Connection is muted

69

How to pair ConnectClip to BTD-800 USB dongle and set as the audio source

Step 1

Place ConnectClip into pairing mode by pressing the multi-button and volume up button (A) for 6 seconds until the status light blinks blue. The LED lights will turn on and show green and flashing blue.

Plug BTD-800 USB dongle into the USB port on the computer, Step 2 allow the computer to detect and connect to the dongle.

Press and hold the side button on the BTD-800 USB dongle for Step 3 3 seconds or until the LED light starts flashing red then blue.

Pairing is complete once the dongle and ConnectClip status Step 4 light turn solid blue.

Step 5

Go to the Windows Start menu and follow this path: Control Panel > Hardware and Sound > Sound > Right click on Headset Earphone — Sennheiser BTD 800 USB for Lync -> Select “Set as Default”.

Step 6

Now you are ready to stream audio from the computer. The status indicator light on the ConnectClip will display orange when audio is being played through a paired computer. Status light will change from orange to a very light blue (almost white) color when audio is turned off.

70

How to set up the BTD-800 USB dongle as the audio source on your Apple® computer
Follow the ConnectClip and BTD-800 USB dongle pairing Step 1 instructions mentioned on page 1.
Go to the Apple logo in top left corner of the screen and follow this path: System Preferences > Sound > click on the Output tab and select the Sennheiser BTD 800 USB for Lync.
Step 2

Step 3

At this point the BTD 800 is connected for audio out. If you want to use the BTD 800 and ConnectClip as a full headset then click on the Input tab and select the BTD 800.

Step 4

The status indicator light on the ConnectClip will display orange when audio is being played through a paired computer. Status light will change from orange to a very light blue (almost white) color when audio is turned off.

ConnectClip can also be paired to Apple computers without a BTD-800 USB. Complete the pairing process by going to the “System Preferences” > “Bluetooth” menu. Once ConnectClip is in pairing mode, it will appear in the Bluetooth menu as ConnectClip 1.0.

71

Clearing pairings accessories and devices
ConnectClip
Press and hold Multi-button, Volume UP AND Volume Down for 10 seconds to clear all Bluetooth Pairings. Indicated by status indicator light BLINKING RED.
TV Adapter
Reset System: Press and hold the setup button for more than 5 seconds. Indicators will fade blue to indicate no pairings. Repair with instructions on page 59.
Remote Control 3.0
Press and hold all three of the buttons together at one time for 5 seconds.
EduMic
Ensure EduMic is turned on. Press and hold down the button for 12 seconds until the status indicator turns RED. All pairings with hearing aids are now cleared from EduMic.
Apple Devices
Under settings app · Accessibility · Hearing Devices · Click on Instruments · Scroll to bottom of page and click on Forget Devices · Click “Forget”
Android Devices
Bluetooth settings · Click on Cogwheel next to hearing instruments · Choose “unpair”
72

Oticon firmware update history overview

Firmware update history for Oticon Real hearing aids

Oticon Real

Firmware number

New functionality/improvements

1.0.1

General updates for improved connectivity and performance

1.1.0

Compatibility with new functionalities in the Oticon Companion app: · Sound Equalizer and HearingFitnessTM. · Remember volume setting in all hearing aid programs. General updates for improved connectivity and performance.

Firmware update history for Oticon More hearing aids

Oticon More

Firmware number

New functionality/improvements

1.0.1

Enhanced Bluetooth® performance and stability Enhanced stability of connection to AndroidTM devices Improved handling of multiple Bluetooth devices

1.0.2 1.1.1

Streaming and hearing instrument performance improvements
Oticon More compatibility with CROS and CROS PX SmartCharger compatibility Use of the MicroShell Introduction of MyMusic Fixed streaming volume for the TV adapter via the ON app

1.3.0 1.4.0 1.4.1­1.4.3

Compatibility with hands-free communication Updated volume control settings for streamed sound from TV Adapter 3.0
Compatibility with Corda miniFit 1.3 mm Push-button handling of hands-free calls
General updates for improved connectivity and performance

1.4.4 (12/23)

Improved connectivity to ConnectClip
Performance and connectivity improvements for iOS and Android devices
Improved `battery time left’ estimations in the Companion app.

73

Firmware Updates

Firmware Updates

Firmware update history for Oticon Play PX and Oticon Zircon hearing aids

Firmware number 1.2.0
1.2.1­1.2.3 1.2.4 (12/23)

New functionality/improvements
Compatibility with Corda miniFit 1.3 mm Push-button handling of hands-free calls
General updates for improved connectivity and performance
Improved connectivity to ConnectClip Performance and connectivity improvements for iOS and Android devices Improved `battery time left’ estimations in the Companion app.

Firmware update history for Oticon Own hearing aids

Firmware number

New functionality/improvements

1.0.1­1.0.3 1.0.4 (12/23)

General updates for improved connectivity and performance
Improved connectivity to ConnectClip Performance and connectivity improvements for iOS and Android devices Improved `battery time left’ estimations in the Companion app.

Firmware update history for Companion app

Firmware number 1.0.0 1.1.0
1.2.0

New functionality/improvements
Initial release
Apple Watch® compatibility Background updates
Introduction of Sound Equalizer, Hearing FitnessTM, Firmware Update feature (minor updates only), and Remember Volume* Widgets for Android Updates to contextual troubleshooting Near and Far indicators for Find my hearing aids

1.2.1

Fixes for: · Battery level report issues, · HearingFitness data capturing issue · Oticon Real new features requiring uninstall/reinstall to
show in app resolved. Additional background updates

1.2.2

Update allows compatibility with OpnTM hearing aids, without the latest FW update 6.1.

1.3.0

· Improved connectivity · Dark mode · Charging status and RemoteCare while charging (Intent Only) · Hearing Fitness notifications (Real and Intent Only)

74 *For Oticon Real instruments only

Products and pricing

Oticon Government Services Price List

Group 1 (Custom Instruments) — $348.40

Oticon Own 1

Group 2 (BTE Rechargeable) — $401.70 Oticon Real 1 miniBTE R Group 2 (Behind- The-Ear Instruments) — $321.36

Oticon Real 1 miniBTE T

Xceed 1 BTE Super Power

Opn S 1 BTE Plus Power

Xceed 1 BTE Ultra Power

Group 3 (RITE Non-Rechargeable) — $349.44 Oticon Real 1 miniRITE T Group 3 (RITE Rechargeable) — $436.80

Oticon Intent miniRITE R — NEW Oticon Real 1 miniRITE R Oticon Play PX miniRITE R Group 4 (Wireless Systems) TV Adapter 3.0

$94.18

ConnectClip

$123.21

Phone Adapter 2.0 EduMic Group 5 (Earmolds) All molds

$56.94 $379.60
$22.88

Group 6 (Remote Controls) Remote Control 3.0

$92.56

Group 7 (CROS)

Oticon CROS Group 7a (CROS Rechargeable)

$310.96

Oticon CROS PX (Rechargeable) Repair Pricing (6 month warranty)

$388.96

ITE

$112.68

BTE

$114.76

Chargers

Desktop Charger (miniBTE and miniRITE)

$128.96

SmartCharger (miniBTE and miniRITE) Accessories BTD800 Bluetooth Dongle

$171.60 $50.00

75

Products & Pricing

Products & Pricing

Hearing aid parts overview

miniFit Detect Receiver Options (Oticon Intent)
· 60, 85 and 100 fitting levels · 60 and 85 receivers available in
lengths 0­5 · 100 receiver available in lengths 1­5 · Compatible with existing dome options · Receivers use ProWax miniFit

MicroShell Detect

· Speaker embedded custom mold option · Available in lengths 1­5 · Service required for change in length · 105 is only available in a custom mold · 60 and 85 utilize ProWax miniFit · 100 and 105 utilize ProWax

Standard miniFit Receiver Options (Oticon Real, Oticon More, Oticon Play PX Oticon Opn S)
· 60, 85 and 100 fitting levels · 60 and 85 receivers available in
lengths 0­5 · 100 receivers available in lengths 1­5 · Compatible with existing dome options · ProWax miniFit

MicroShell

· Speaker embedded custom mold option · Available in lengths 1­5 · Service required for change in length · For Polaris R and Polaris products only · ProWax miniFit

Power Receiver Mold

· Speaker embedded custom mold option · Available in lengths 1­5 · Ability to change the wire in office · 105 is only available in a custom mold · ProWax

76

RITE parts

NEW
No. 271186 No. 204564 212430 212432 212434 212436 204574 204565 212431 212433 212435 212437 204575 No. 204647 212438 212440 212442 212444 204657 204648 212439 212441 212443 212445 204658

miniFit Detect Speakers for Oticon Intent

Speaker Kit Complete Speaker Kit — $675 60 miniFit Detect 60 miniFit Detect Speaker, 0R 60 miniFit Detect Speaker, 1R

No. 263472 263474

100 miniFit Detect 100 miniFit Detect Speaker, 1R 100 miniFit Detect Speaker, 2R

60 miniFit Detect Speaker, 2R 60 miniFit Detect Speaker, 3R

263476 263478

100 miniFit Detect Speaker, 3R 100 miniFit Detect Speaker, 4R

60 miniFit Detect Speaker, 4R 60 miniFit Detect Speaker, 5R

263480 263473

100 miniFit Detect Speaker, 5R 100 miniFit Detect Speaker, 1L

60 miniFit Detect Speaker, 0L 60 miniFit Detect Speaker, 1L

263475 263477

100 miniFit Detect Speaker, 2L 100 miniFit Detect Speaker, 3L

60 miniFit Detect Speaker, 2L 60 miniFit Detect Speaker, 3L

263479 263481

100 miniFit Detect Speaker, 4L 100 miniFit Detect Speaker, 5L

60 miniFit Detect Speaker, 4L 60 miniFit Detect Speaker, 5L

85 miniFit Detect 85 miniFit Detect Speaker, 0R

85 miniFit Detect Speaker, 1R 85 miniFit Detect Speaker, 2R

85 miniFit Detect Speaker, 3R 85 miniFit Detect Speaker, 4R

85 miniFit Detect Speaker, 5R 85 miniFit Detect Speaker, 0L 85 miniFit Detect Speaker, 1L

85 miniFit Detect Speaker, 2L 85 miniFit Detect Speaker, 3L

85 miniFit Detect Speaker, 4L 85 miniFit Detect Speaker, 5L

77

Speakers for Oticon More, Play PX, Opn S, Opn and Opn Play

No. 15555-9960 No. 124945 124590 124591 124592 124593 124594 124946 124595 124596 124597 124598 124599 No. 124961 124963 124964 124965 124966 124967 124968 124969 124970 124971 124973 124974 No. 124579 124581 124582 124583 124584

Speaker Kit Complete Speaker Kit — $675 60 miniFit 60 miniFit Speaker, 0R 60 miniFit Speaker, 1R 60 miniFit Speaker, 2R 60 miniFit Speaker, 3R 60 miniFit Speaker, 4R 60 miniFit Speaker, 5R 60 miniFit Speaker, 0L 60 miniFit Speaker, 1L 60 miniFit Speaker, 2L 60 miniFit Speaker, 3L 60 miniFit Speaker, 4L 60 miniFit Speaker, 5L 85 miniFit 85 miniFit Speaker, 0R 85 miniFit Speaker, 1R 85 miniFit Speaker, 2R 85 miniFit Speaker, 3R 85 miniFit Speaker, 4R 85 miniFit Speaker, 5R 85 miniFit Speaker, 0L 85 miniFit Speaker, 1L 85 miniFit Speaker, 2L 85 miniFit Speaker, 3L 85 miniFit Speaker, 4L 85 miniFit Speaker, 5L 100 miniFit for dome 100 miniFit Speaker, 1R 100 miniFit Speaker, 2R 100 miniFit Speaker, 3R 100 miniFit Speaker, 4R 100 miniFit Speaker, 5R

78

RITE parts (cont’d)

124585 124586 124587 124588 124589

100 miniFit Speaker, 1L 100 miniFit Speaker, 2L 100 miniFit Speaker, 3L 100 miniFit Speaker, 4L 100 miniFit Speaker, 5L

Interchangeable Power Mold Options

miniFit Speaker Wires for Power Receiver Molds

No.

Description

No.

Description

120208

Speaker Wire, 1R 120212

Speaker Wire, 1L

120209

Speaker Wire, 2R 120213

Speaker Wire, 2L

117854

Speaker Wire, 3R 120214

Speaker Wire, 3L

120210

Speaker Wire, 4R 120215

Speaker Wire, 4L

120211

Speaker Wire, 5R 120216

Speaker Wire, 5L

Cover Plate No. 127908

Description Clear

127909

Beige

127910

Light Brown

127911

Medium Brown

127912

Dark Brown

127913

Black

Chargers and charger accessories

No.

Description

203479 226308

Charger Wall Plug — Desktop or Smart SmartCharger Cable A to C

miniBTE

226282 226352

miniBTE SmartCharger miniBTE Desktop Charger

miniRITE

268271

Intent SmartCharger

265974

Intent Desktop Charger

225678

miniRITE SmartCharger**

200294

miniRITE Desktop Charger

*Oticon Real and Oticon More instruments **Not compatible with Oticon Intent and Opn S miniRITE R

79

RITE parts (cont’d)
miniFit Domes

Box No.
218359 218364 218368 218373 218377
218359 149303 149304 149305
149306 149307 149308 149309
149310 149311 149312 149313
149314 149315 149316 149317

Blister Pack No.
218355 212677 212678 212679 212680
218355 125926 125925 125924
133791 133792 133793 133794
133787 133788 133789 133790
125923 125922 125921 125920

Description OpenBass Dome 5mm OpenBass/Open Dome (10 pc) 6mm OpenBass Dome (10 pc) 8mm OpenBass Dome (10 pc) 10mm OpenBass Dome (10 pc) 12mm OpenBass Dome (10 pc) Open Dome 5mm OpenBass/Open Dome (10pc) 6mm Open Dome(Opn) (10 pc) 8mm Open Dome(Opn) (10 pc) 10mm Open Dome(Opn) (10 pc) Bass Dome Double Vent 6mm Bass Dome Double Vent (10 pc) 8mm Bass Dome Double Vent (10 pc) 10mm Bass Dome Double Vent (10 pc) 12mm Bass Dome Double Vent (10 pc) Bass Dome Single Vent 6mm Bass Dome Single Vent (10 pc) 8mm Bass Dome Single Vent (10 pc) 10mm Bass Dome Single Vent (10 pc) 12mm Bass Dome Single Vent** (10 pc) Power Dome 6mm Power Dome (10 pc) 8mm Power Dome (10 pc) 10mm Power Dome (10 pc) 12mm Power Dome (10 pc)

*For Oticon Intent, Oticon Real, and Oticon More products only **Not compatible with Oticon Intent, Oticon Real or Oticon More

80

RITE parts (cont’d)

Grip Tips (5 per package)

No.
013404 014404 015404 016404 013504 014504 015604 016604 15500-2610

Description
GripTip Small Vented Right (0.9mm) GripTip Small Vented Left (0.9mm) GripTip Large Vented (Right 0.9mm) GripTip Large Vented (Left 0.9mm) GripTip Small No Vent Right GripTip Small No Vent Left GripTip Large No Vent Right GripTip Large No Vent Left miniFIT Grip Tip Start Up Kit

NEW

miniFit Detect Ear Grips (Oticon Intent)

No.

Description

250363

miniFit Detect 60 Ear Grip

207948

miniFit Detect 85 Ear Grip

260689

miniFit Detect 100 Ear Grip

No. 120066

miniFit Ear Grips Description
miniFit 60 Ear Grip

135986

miniFit 85 Ear Grip

81

BTE parts

151459 151461 151460 151462 149937 149938 149939 149940 149941 149942 149943 149944 132695
151463 151465 151464 151466 149945 149946 149947 149948 149949 149950 149951 149952 135956 134815

Corda miniFit, Standard version (0.9mm) Corda Slim Tube 1L (5 pc) Corda Slim Tube 1R (5 pc) Corda Slim Tube 0L (5 pc) Corda Slim Tube 0R (5 pc) Corda Slim Tube 1L (5 pc) Corda Slim Tube 1R (5 pc) Corda Slim Tube 2L (5 pc) Corda Slim Tube 2R (5 pc) Corda Slim Tube 3L (5 pc) Corda Slim Tube 3R (5 pc) Corda Slim Tube 4L (5 pc) Corda Slim Tube 4R (5 pc) Corda Thin Tube Variety Kit
Corda miniFit, Power version (1.3mm) Corda Power Slim Tube 1L (5 pc) Corda Power Slim Tube 1R (5 pc) Corda Power Slim Tube 0L (5 pc) Corda Power Slim Tube 0R (5 pc) Corda Power Slim Tube 1L (5 pc) Corda Power Slim Tube 1R (5 pc) Corda Power Slim Tube 2L (5 pc) Corda Power Slim Tube 2R (5 pc) Corda Power Slim Tube 3L (5 pc) Corda Power Slim Tube 3R (5 pc) Corda Power Slim Tube 4L (5 pc) Corda Power Slim Tube 4R (5 pc) Ear Grip Corda Corda Power Thin Tube Variety Kit

82

BTE parts (cont’d)

205668 208679 135417 173685 173686 209648 209647 137859 137304

Tonehooks, Corda Adapters Hook More 7dB damp Hook More Ped 7dB damp Hook Std BTE PP Hook Xceed undamp Hook Xceed Ped undamp Hook Xceed Ped 9dB damp Hook Xceed 9dB damp Hook BTE PP damp 7dB Corda Adapter BTE PP

83

ConnectLine accessories

Accessories

Part Number 168567
142667 168517 191447

Description

Model Supported

TV3 Power Supply Plug
BTD 800 USB Dongle TV3 TOSLINK Adaptor TV3 Cable Kit (RCA cord)

TV Adapter 3.0, Phone Adapter 2.0
ConnectClip Required
TV Adapter 3.0
TV Adapter 3.0

ConnectClip Accessories

Part Number 178623 178542 168567 123815 188297 188298 188299

Description ConnectClip Accessory Set ConnectClip Lanyard Power Supply/Wall Charger USB Charging Cable ConnectClip Skin Grey ConnectClip Skin Red ConnectClip Skin Blue
EduMic Accessories

Model Supported ConnectClip ConnectClip ConnectClip ConnectClip ConnectClip ConnectClip ConnectClip

Part Number

Description

Model Supported

213534 213514 168558 195521 195524

EduMic Audioline Cord EduMic USB Charger Cable EduMic Power Supply EduMic Lanyard EduMic Skin (white)

Edumic Edumic Edumic Edumic Edumic

Miscellaneous items — Ordered through Prosthetics

Part Number 183088 183093 890-52-292

Description SafeLine (standard BTE 312/13/675) SafeLine (RITE/miniBTE) Adapter 3mm

Model Supported

84

Wax protection

For Sirius, Polaris R, Polaris, and Velox S products

Type/Color
ProWax miniFit Grey “turtle”/Black tools
Part Number (1 pc): 128057

Application miniFit Detect Receivers (Oticon Intent)
MicroShell Detect
Standard miniFit Receivers (Oticon Real, Oticon More, Oticon Play PX, Oticon Opn S)

Receiver MicroShell
Oticon Own custom instruments

ProWax Grey “turtle”/Lt Grey tools

miniFit Detect Molds (Oticon Intent)

Part Number (1 pc): 123367- Beige

LiteTip MicroMold MicroShell Detect
Standard miniFit Receivers (Oticon Real, Oticon More, Oticon Play PX, Oticon Opn S)

LiteTip MicroMold Power Receiver Mold

T Cap (mic cover) Custom 10A Battery Products Grey compact/Black tools

Part Number (1 pc): 263515 – Beige 263513 – Light Brown 263512 – Med Brown 263514 – Dark Brown 263516 – Black

T Cap

O Cap (mic cover) Custom 312 Battery Products Grey compact/Black tools

Part Number (1 pc): 128003 – Beige 128004 – Light Brown 128005 – Med Brown 128006 – Dark Brown 252488 – Black

O Cap

85

Oticon tools

Tool Kit

Name
Clinic Supply Tool Kit Contact Oticon to order this kit for your clinic

Part number 196718

Oticon Intent Mold removal tools
NEW

Name
miniFit Detect 60 and 85 mold speaker tool

Oticon Real, Oticon More, Oticon Play PX, Oticon Opn S Mold removal tools Name
Power Mold Tool

60 Speaker Tool

85 Speaker Tool 60/85 Speaker Tool Set

Part number 268944
Part number 143330 127816 126977 127901

Cleaning tools

Name Multi-tool

Part Number 211439

Miscellaneous tools

miniFit Detect

NEW

0

1

2

3 4 5

273438

86

Vent Cleaner Brush Combination Cleaning Black/Magnet, Brush, Wax Loop
Name Speaker Unit Measuring Tool miniFIT
Service Tool – Red/Remove RITE pin and change Corda tube adapters. This tool may also be used for opening the Opn S miniRITE R battery drawer for firmware updates.

825-01-091-02 030-10-800
Part Number 15500-0281 (Tear pad) 273437 (Plastic)
890-22-270-00

Reprogramming information
When a hearing aid is returned from repair or loss and damage, you will receive one of 4 color-coded cards. To ensure patient settings are maintained, including binaural communication, follow the steps on the enclosed card.
Device has been restored to incoming user settings Device has been programmed to user audiogram
Loss and damage devices need to be programmed in clinic Oticon Opn S, Opn, Opn Play, or Xceed
Loss and damage devices need to be programmed in clinic Oticon Intent, Oticon Real, Oticon Own and Oticon More
87

Programming

Programming

Programming cables

PLEASE NOTE: All programming for Oticon Intent, Oticon Real and Oticon More products is wireless utilizing the NoahLink wireless.
Please note: Wireless programming is based on 2.4 GHz technology. Only ITC, ITE HS and ITE FS with 2.4 GHz wireless technology can be programmed wirelessly. All other custom instruments must be programmed with a cable connection.
Use Noahlink wireless programmer to wirelessly connect to the hearing aids.
The following wired programming can also be used: Oticon programming cable #3 or HI-PRO #3 Left: 214463 Right: 214372
miniRITE and miniRITE T (Opn S, Opn, Alta Pro, Alta1 Pro, Alta2 Pro, Agil Pro)
Use FlexConnect 390-01-180-05 (See lower right corner for image)

Step 1: Insert a new battery. Do not close the battery drawer.

Step 2:

Insert the gold end of FlexConnect into the space right above the battery drawer hinge. Make sure the black dot on FlexConnect is facing away from the battery drawer and push until the black dot touches the hearing aid. Close the battery drawer.

miniRITE R (Opn S)
Use Service tool 890-22-270-00 (see page 86 for image) Use FlexConnect 390-01-180-05 (See lower right corner for image)
Step 1: Open the battery drawer with service tool.

Step 2: Insert the gold end of FlexConnect.

Follow description for miniRITE T

for how to insert. Close the battery

drawer before programming. Press

and hold the lower part of the

push-button for approx. 2 seconds.

Li-Ion

Release the button and wait until

the hearing aid LED turns GREEN. The hearing aid is now turned ON.

88

Programming cables (cont’d)
BTE, BTE PP, BTE SP, BTE UP (Opn S, Opn, Xceed SP, Xceed UP, Alta2 Pro)
Insert the programming cable in the bottom of the hearing aid (direct connection).

No battery
ITC, ITE HS, ITE FS* (Oticon Own, Opn, Alta Pro, Alta2 Pro) Use FlexConnect Mini 117468 (See image below)

IIC, CIC (Oticon Own, Opn, Alta2 Pro)
Use Programming Adapter Mini 164237

No battery

FlexConnect (miniRITE, miniRITE T, miniRITE R)

FlexConnect Mini (ITC, ITE HS, ITE FS)

*Only devices without 2.4 GHz technology.
89

Your dedicated Oticon Government Services team
Leadership

Mike Marcinek Vice President, Government Services m.marcinek@oticon.com Mobile: 908.239.2889

Rob Zimmer Director, Government Services Commercial Excellence r.zimmer@oticon.com Mobile: 612.437.2109 x2592

Candace Depp, AuD National Sales Director, Government Services c.depp@oticon.com Mobile: 908.635.7803 x2826
Tom Dowd Senior Manager, Government Services Operations t.dowd@oticon.com Mobile: 609.480.2859 x2015
Field support
Kirstie Taylor, AuD Senior Account Manager – SouthWest k.taylor@oticon.com Mobile: 970.531.7568 x2187

Sarah Draplin, AuD Senior Manager, Government Services Audiology & Education s.draplin@oticon.com Mobile: 609.454.7790 x2397
Rosa Rendeiro Manager, Customer Service and Audiology r.rendeiro@oticon.com Mobile: 908.381.6751
Chuck Whitfield, AuD Account Manager – MidSouth c.whitfield@oticon.com Mobile: 609.578.7871 x3248

Lisa Huston, AuD
Account Manager – West l.huston@oticon.com Mobile: 480.204.9343 x2573

Tiffany Colon, AuD Account Manager – SouthEast and International t.colon@oticon.com Mobile: 609.619.2946 x2249

Aaron McCrone, MS
Account Manager – NorthWest a.mccrone@oticon.com Mobile: 402.297.8959 x2415

Cassie Fuller, AuD
Account Manager – NorthEast c.fuller@oticon.com Mobile: 732.770.0688 x2210

Alyson Ruotanen, AuD
Account Manager – MidWest a.ruotanen@oticon.com Mobile: 463.268.3659 x2981

Sonya Bowers, AuD
Account Manager – MidEast s.bowers@oticon.com Mobile: 586.961.0675 x2212

90

Oticon Government Services: 1.877.310.9681

Audiology

Sonnet Adams, AuD
Senior Clinic Support Audiologist s.adams@oticon.com Mobile: 609.495.5939 877.310.9681 x2191

Amanda Greenwell, AuD
Clinic Support Audiologist a.greenwell@oticon.com Mobile: 850.420.8331 877.310.9681 x4233

Katie Krieger, AuD
Clinic Support Audiologist k.krieger@oticon.com Mobile: 908.524.7542 877.310.9681 x3118

Meghan Kennedy, AuD Clinic Support Audiologist m.kennedy@oticon.com Mobile: 609.366.2711 877.310.9681 x2134
Customer service
Amy Grzan Customer Service Lead a.grzan@oticon.com 877.310.9681 x2122

Alejandra Gaviria
Customer Service a.gaviria@oticon.com 877.310.9681 x3212

Tracie Werner
Customer Service t.werner@oticon.com 877.310.9681 x2320

Jessica Galpin Customer Service 877.310.9681 x3213

Trey Perrin, AuD Technical Audiologist t.perrin@oticon.com Mobile: 720.967.7468 877.310.9681 X2129
Hilary Sweet, AuD Technical Audiologist h.sweet@oticon.com Mobile: 609.455.8329 877.310.9681 x2455
Laurie Friedman, MA Technical Audiologist l.friedman@oticon.com Mobile: 609.455.8366 877.310.9681 x2108
Maggy McCarthy Coordinator m.mccarthy@oticon.com 877.310.9681 x2501
Peggy Miranda Customer Service p.miranda@oticon.com 877.310.9681 x2115
Madileni Perez Customer Service 877.310.9681 x2167
91

Oticon Team

Oticon Team

92

Oticon Government Services team
877.310.9681

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International Accounts

Notes

93

20-39069 15500-3044/02.24

New and Improved!
Updated Cell Phone Compatibility Check
Oticon Government Services National Seminars

Oticon Patient Support Hotline: 855.400.9766

oticon.com

Oticon is part of the Demant Group.

References

• Hearing aids, information on hearing loss and tinnitus | Oticon
• Bluetooth Hearing Aids | Oticon

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