SureSafe BAB3Amph3YM Sure Safe GO Pendant User Guide

: July 14, 2024
: SureSafe

Table of Contents

SureSafe BAB3Amph3YM Sure Safe GO Pendant
Product Information
Product Usage Instructions
Frequently Asked Questions (FAQ)
HOW TO INSTALL & USE THE I-CARE® PLUS APP
MESSAGES
DEVICE INFORMATION
ACCEPTING AN ALARM
ABOUT COMPANY
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SureSafe BAB3Amph3YM Sure Safe GO Pendant

Product Information

Specifications:

Brand: SureSafe Alarms
Address: Anfield Business Centre, 58 Breckfield Road South, Liverpool, L6 5DR
Website: www.personalalarms.org

Product Usage Instructions

Open the App:
Access the SureSafe Alarms app on your mobile device.

Enter Mobile Telephone Number:
Input the mobile telephone number registered with SureSafe. Contact SureSafe if not registered.

Send Verification Code:
Press ‘send verification code’ to receive a 6-digit code via text message on the registered mobile number.

Enter Verification Code:
Input the 6-digit verification code received into the app.

Access App Features:
Upon successful login, you can view device/user details and utilize all available features.

Device Information:
Click on the device picture to check online status, signal strength, battery level, phone number, IMEI, and more. Make a call by pressing the ‘Call Careium 450’ button.

Geofence Information:
If geofence is active, deactivate it temporarily for 30 minutes, 1 hour, or 2 hours.

Events:
View the last event/s generated by the device and check past events by selecting ‘see history’.

Connected Carers:
Manage carers who have access to the GPS device and user data. Change availability status, invite other carers, and communicate through messages.

Messages:
Access messages regarding device interactions, post messages for carers, and read their messages.

Testing Service:
To test push notifications, tap on the ‘You’ option at the bottom of the screen and select ‘send test notification’ to verify emergency alerts from the GPS device.

Frequently Asked Questions (FAQ)

How can I change my availability status as a carer?
In the ‘Connected Carers’ section, select your name to modify your availability status.
Can I invite other carers to access the app?
Yes, below the existing carers list, choose ‘invite other carer’ to open your contacts and select individuals to invite.

HOW TO INSTALL & USE THE I-CARE® PLUS APP

The i-care® plus app is an enhanced feature available for our SureSafeGO Alarm. The app allows family, friends and carers to be involved in the care of the end user.

Install the i-care® plus app for free in an app store. Search ‘i-care plus’.
Alternatively you can scan the QR below:
Open the app:
Enter your mobile telephone number.
This number must be registered with SureSafe, please contact us if you have not already done this.
Hit ‘send verification code’ and this will send a 6-digit code as a text message to the mobile phone number you have registered on the app.
Enter the 6-digital verification code into the app.
You will now be logged in to the app and will be able to see all the details of the device / user and have access to all the features.
MAP
DEVICE INFORMATION
GEOFENCE INFORMATION
EVENTS
CANNECTED CARES

MAP
The map displayed at the top gives you the current location of the GPS device. To track the device for 30 mins, click the ‘track’ button located in the top right corner. You can use the slider to view the oldest and latest positions of the device. However, keep in mind that the app already performs automatic tracking. Pressing the ‘track’ button is mainly for emergency situations that require immediate tracking. If the device is linked SureSafe’s 24/7 monitoring, they will get a notification when this button is clicked.

DEVICE INFORMATION

Click on the picture of the device to check the status information.
Here you can see if it is online, check the signal strength, battery level, phone number, IMEI, and more.
Additionally, from this screen, you can also make a call to the device. To do this, simply press the “Call Careium 450” button.

GEOFENCE INFORMATION
If geofence is activated on the device, you can choose to deactivate it temporarily for a period of time: 30 minutes, 1 hour, or 2 hours.

EVENTS
This shows the last event/s that the device generated, selecting “see history” option will also allow you to view past events.

CONNECTED CARERS

This shows the carers that have access to the GPS device and user data. If you are a carer selecting your name will allow you to change your availability status. This means that alarms for the device will not attempt to call you, or you are able to change your place in the alarm queue if there are more than one carer set up.
You can also invite other carers to access the app by selecting the “invite other carer” option below the existing carers. This will open your contacts, allowing you to choose individuals to invite.

MESSAGES

Click on the messages icon at the bottom of the screen to see messages regarding the device interactions. Here you can post messages for other carers and read their messages too.

DEVICE INFORMATION

To view your personal details, app details, and test notifications, tap on the “You” option located at the bottom of the screen in the app.
The “testing this service” tab means you will be able to test that push notifications are working.
Push notifications mean you will get an emergency alert from the GPS device if the app is not open, or it is in the background. By selecting “send test notification” you will see a notification pop up and the highlighted box below will show “Notification Received!”.

ACCEPTING AN ALARM

Family Monitored Versions Only:
When an SOS, fall alert or Geofence alarm is triggered, as a carer assigned to receive the calls, a push notification will be sent to your mobile device. Clicking on this notification will direct you to the app, where the alert will be prominently displayed in red.

You can accept the alert, indicating that you are managing the situation. From there, you can either call the device or arrange your own form of contact. The app’s map will provide you with the individual’s location.
If you are unable to respond to the alert, you can indicate your unavailability. The alarm will then be redirected to the next carer in line.

Detailed guide on how to handle a SureSafeGO alarm activation using the mobile app:

SOS button pressed by user
Carer’s phone will play a loud siren noise on repeat and display the below notification:
Carer opens the notification and is asked if they can accept the alarm ‘I’m on it’ or that ‘I’m unable’.
Carer accepts the alarm and is presented with three options:
- A. I’M DONE – this closes the alarm
- B. I CAN’T DO IT – this means the alarm will attempt to call the next carer
- C. TALK TO [USER’S NAME] – Connects via speech to the user
Carer selected ‘TALK TO [USER’S NAME]’ and is presented with two options:
- A. ALARM DEVICE CALLS YOU OR
- B. CALL THE ALARM DEVICE
If carer selects “ALARM DEVICE CALLS YOU”, status will show “WAITING FOR CALL”
30 seconds later the carer will receive a call from the device. This phone number can also be saved to the carer’s contacts for future reference.